Best Call Center Software of 2025 - Page 5

HoduCC is a consolidated and comprehensive contact center software. It is the best call center software for all types of call centers. HoduSoft is a leading provider of Voice over Internet Protocol (VoIP), solutions around the world. This contact center software provides intelligence, security, advanced features, and is highly recommended by customers. HoduCC was designed to build user loyalty and meet customers' expectations. HoduCC allows customer service teams to provide personalized, productive phone support in an omnichannel customer experience. Hodusoft is a call center software that helps grow call centers to solve customer issues faster, improve call support operations and provide excellent customer service. HoduCC is a call center software that can be used by both corporate and end-users. It offers a user-friendly interface and can easily adapt to the changing needs of support and sales teams.

Introducing an unparalleled UCaaS solution crafted to drive the success of Service Providers. Stand out in the competitive landscape by utilizing a fully customizable white label offering that enhances your brand identity. KAZOO, the comprehensive UC platform from 2600Hz, provides the adaptability essential for delivering an exceptional communication experience. Equip your clients with a communication solution that fosters their achievements. With over 300 APIs at your disposal, you can tailor a solution that empowers your customers to enhance their business operations. Customizing your offering under your own brand allows you to strengthen your market presence. The low initial investment facilitates a swift launch while ensuring you remain price competitive. With robust reliability and geo-redundancy features, your clients will experience uninterrupted service. The mobile-ready functionality allows your customers to conduct business anytime and anywhere. KAZOO operates as a multi-tenant platform, giving you the opportunity to diversify your sales strategies. You can opt to onboard resellers, sell directly, or implement an agent model to maximize your reach. This flexibility can significantly enhance your operational capabilities and service offerings.

The sales telephony platform that will turbo boost your team's results. Ring.io's dialer allows sales teams to make more calls, schedule more meetings, close more deals, and makes it easier for them to do so. Automate your prospecting tasks and unleash your reps' potential. You can easily route calls to the right person in your team using data from your CRM. Never lose a valuable lead or customer. With powerful coaching and training tools, you can increase call connections, increase rep performance, and optimize each dial for better results. Ring.io Pay allows you to accept credit cards over the phone and is PCI compliant. Increase sales, collections and donations.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

Alleviate the pressure on live agents while simultaneously reducing expenses for your contact center. By employing conversational AI virtual agents, you can enhance support for live agents and elevate the overall customer experience. These virtual assistants handle repetitive tasks, allowing your live agents to focus on more valuable interactions that build trust with customers. There are no initial costs or setup fees involved; you only incur charges for successful transactions. Quickly understand customer intentions with straightforward, intelligent, and natural language interactions. Maintain a consistent voice across all communication channels, whether digital or voice. Verascape’s advanced virtual agents utilize machine learning and sophisticated AI analytics to swiftly interpret customer intent. Furthermore, Verascape's solutions seamlessly integrate with any IVR, contact center platform, or data repository, ensuring our cloud-based Self-Service as a Service offerings fit effortlessly into your existing technology framework while enhancing efficiency. This innovative approach not only streamlines operations but also significantly boosts customer satisfaction.

Customize a VoIP phone system tailored to your business needs with Acefone. With starting prices as low as $19.99 per user per month for unlimited plans, you can enjoy savings of up to 25% each year. Begin your journey with a risk-free, no-contract 15-day trial today! Choose a flexible plan that aligns with your financial requirements. You can have Acefone VoIP set up in just a few hours, complete with a dedicated agent available for support and onboarding around the clock. VoIP numbers can be obtained for any region or state in the US or UK, along with complimentary number porting. Acefone is designed for ease of use and perfectly accommodates hybrid work environments. The system includes applications for iOS, Android, and Windows, and seamlessly integrates with 25 of your preferred CRM and helpdesk solutions. It is recognized as the highest-rated VoIP provider on Capterra, making it a trusted choice for businesses. Experience the benefits of a modern communication solution that enhances productivity and collaboration in your workplace.

Adversus serves as an outbound dialing solution designed to enhance your calling strategies, automate tedious tasks, and deliver essential insights for optimizing outbound workflows and overall efficiency. Founded in 2015, Adversus emerged from the founders' frustrations with the rigidity of their previous solution, igniting a vision to create a transformative outbound tool. We prioritize user-driven innovation, recognizing that each user possesses unique needs and expectations. Our platform offers extensive flexibility and customization across all workflow elements, ensuring that our users can tailor their experience to meet specific requirements. At Adversus, we strive to develop a forward-thinking solution that remains relevant and cutting-edge, aiming not just to respond to market changes, but to redefine what is achievable within the industry. Businesses across various sectors utilize Adversus to enhance their outbound calling activities, with user bases that can range from a single user to several hundred, all united by the goal of increased efficiency. Ultimately, our commitment to innovation and user satisfaction sets us apart in the competitive landscape of outbound dialing solutions.

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

Issabel stands out as an open-source unified communications platform that merges various IP communication services into one cohesive system, effectively overcoming the limitations of traditional PBX systems by offering features like call center functionalities, email integration, management reporting, fax capabilities, video conferencing, audio recording, and CRM integrations. Its call center module is not only robust and flexible but also user-friendly, enabling efficient automation and management of contact centers while adeptly handling both inbound and outbound call campaigns through a straightforward agent interface and call management tools. Additionally, Issabel simplifies the administration of PBX solutions for service providers, allowing them to manage multiple clients from a single instance, thus alleviating the need for individual servers for each client. To further expand its capabilities, Issabel accommodates various add-ons that are designed to integrate seamlessly with the platform, enhancing features that interact with telephony and improve customer service while automating support-related actions. This adaptability makes Issabel a highly effective choice for organizations looking to streamline their communication processes.

Channels (formerly CrazyCall), is a cloud-based call center app that's easy to use and inexpensive. It allows you to make and receive calls right from your browser without installing any software. Pick from more than 75 countries to start calling your clients and leads. It automates customer service and sales management, reduces costs, and helps you to organize your workflow. Channels connects to your preferred platforms. It allows you to have a conversation with customers without having to ask them dozens of questions. You can make your customers friends by making shorter, more meaningful calls. You can send and receive text messages to make your communication more diverse. Two-way text messages can help you reach customers who prefer text to the phone.

iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.

Ricochet360 serves as a comprehensive solution that combines dialer functionality, CRM capabilities, and marketing automation tailored for enterprise-level call centers, as well as sales and customer service teams. By utilizing Ricochet360, teams can expedite the process of contacting leads and securing deals, efficiently oversee all interactions with prospects, manage calls and emails, route inbound phone inquiries, and simplify various marketing and sales activities from a single platform. Additionally, the platform offers extensive customization options, allowing it to align perfectly with a team's unique requirements and financial considerations, enhancing productivity and effectiveness. Ultimately, this versatility makes Ricochet360 a valuable asset for organizations looking to optimize their sales and customer engagement efforts.

PIMS Dialer, developed by Pimsware, is a versatile and secure cloud-based solution designed for call centers of varying sizes, with a monthly fee of just $125 per agent. This service encompasses unlimited outbound minutes, comprehensive technical support, call recording capabilities, and access to both existing and upcoming features of the dialer. Additionally, it provides an array of tools aimed at enhancing dialing strategies, call management, compliance adherence, and reporting functionalities, making it a robust choice for call center operations. Furthermore, its scalability ensures that businesses can adapt the system as they grow, meeting evolving communication needs.

DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.

Focus Telecom provides a cloud-based solution designed to streamline communication pathways between clients and business operators across various sectors. This platform can be accessed conveniently through a web browser without the need for additional specialized hardware. Additionally, Focus Telecom boasts a comprehensive suite of features tailored for both inbound and outbound call centers, including sophisticated IVRs, call recording capabilities, integration with Customer Relationship Management (CRM) systems, remote agent oversight, and support for multiple communication channels, among a host of other functionalities. Their user-friendly interface makes it easy for businesses to enhance their communication strategies efficiently.

Enhance your customer service experience with Salesforce Service Cloud, the premier and most comprehensive application for customer support worldwide. This platform equips businesses with an extensive array of features that facilitate assistance to clients across their preferred communication channels, including phone, email, chat, and SMS. Some of its standout capabilities encompass a lightning console, efficient case management, omni-channel routing, telephony integration, video chat options, and social media customer service, among others. With such powerful tools at your disposal, you can ensure that your customers receive the personalized care they deserve, no matter where they are.

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

PhoneCall stands out as a robust cloud-based contact center solution, tailored to effortlessly adapt to the demands of telemarketing and lead generation enterprises. This comprehensive software package includes features such as an AI-powered Intelligent Dialer, Real-Time Analytics, three years of call recording storage, Text-To-Speech functionality, Click-to-Talk options, and a convenient 1-Click Compliance tool to optimize business efficiency. Moreover, with its multi-device compatibility, business owners and administrators can stay connected and manage operations seamlessly, even when using devices on iOS or Android platforms. This level of accessibility ensures that users are always in touch with their business activities, promoting a streamlined workflow regardless of location.

Our innovative software application, motivational rewards, and fully-featured incentive services, combined with our game-driven incentive, gaming, wellness, engagement, and software, will allow your organization to create, manage, and maintain an engaging recognition, reward, or analytics program. You can create your own program by using features such as badges, challenges and leaderboards. Snowfly offers industry module templates that you can use to build your own. Add our consulting and business services to your program and you will have a program that engages your employees, automates incentives, provides Gamification, and also moves the needle and improves profitability. Do not settle for "checking the Gamification box", use a program that will make a significant impact on your employees that they will be able to use for years. Snowfly is a great place to have fun!

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

VoipNow serves as a comprehensive cloud communications solution designed specifically for service providers and businesses that require a powerful enterprise PBX system. This platform encompasses a wide array of features, including voice, video, presence, instant messaging, conferencing, faxing, and contact center capabilities, ensuring an all-encompassing communication experience. As a result, organizations can easily manage their communication needs through a single, integrated platform.

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

Consolidate your communications and contact center solutions into a streamlined, remote-friendly platform that enhances efficiency. Experience quick deployment with minimal onboarding requirements. Seamlessly connect with your current communication, productivity, and workflow tools. The low-code/no-code interface simplifies querying, exporting, and automating data processes. Ensure uniform measurement and recording of service interactions across all channels. Our platform is designed for tailored data reporting and analytics, enabling you to assess your ROI from the outset. Elevate customer experiences through AI-enhanced decision-making and automated processes. Encourage agent engagement and development with timely, data-driven self-coaching and integrated performance management tools. Utilize our modern interface to gain efficiencies and valuable insights throughout your organization. We adapt swiftly to accommodate fluctuations in demand, empowering your growth. Become part of our expert network that is reshaping the landscape of call center technology, and together we can drive innovation forward.