Best Call Center Infrastructure (CCI) Software in the UK

Aavaz is a leader in contact center solutions. Aavaz offers a range of products and services that can be used to meet your customer contact needs, including calling. There are also upgrade paths available to suit your future needs. Aavaz's flexibility is what makes it so powerful. It can be used on-premise or distributed, with one agent handling 1000 calls per hour. There is an Aavaz that suits your needs. Aavaz' intelligent, tracked outbound campaigns can be used for Marketing, Sales and Surveys. Flexible IVR's, queues and monitoring of queues allow customers to reach you like never again with Aavaz. To ensure that no one is ignored, track every inbound call and follow up with built-in tickets. Our experts have seen it all before, and can help you succeed.

NeXorce Enterprise Suite tracks the heartbeat of the call centre. Combine historical and real-time data from different Contact Center applications to create the one-stop reporting tool managers and agents are looking for. NeXorce provides comprehensive real-time call center reporting. You can publish your information to a dashboard or web report, tablet, smartphone, or desktop. Stay connected via email, SMS text, notifications, and web reports delivered directly to your smartphone. Large format displays can display real-time metrics, statistics, and messages. Display real-time information via wireless URL or network connection

Zingtree lets you build interactive decision trees with no code. This allows you to create agent scripts, guide customers and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. It is a no-code solution that allows business users to create, deploy, manage, and update their decision trees with minimal IT work.

Software that automates omnichannel contact centers to assist enterprises. Flexible, enterprise-ready software that allows you to thrive in the contactless environment. It is easy to use, and can be up and running within hours. 360-degree customer service with omnichannel ticket administration. Your Contact Center interactions can be made more human with video chat. Secure and simple debt collection software that will accelerate your debt recovery. Integrate real-time communications with no need to own or build a system. Conversational marketing leads to faster conversions and fewer queries. Truecaller for Businesses increases call pick up rates

Steam-connect is the software platform that manages all customer contact. All channels can be managed from one screen so employees can focus on what they do best. Contact with customers Would you like to learn more about our implementation process Steam-connect allows customers to contact each channel, inbound or outbound, from one screen. You can even blend them as you wish. You can do anything you want. Our support staff is available to assist you with any technical questions. Steam-connect gives you insight into the workload at customer contact, the effectiveness of your employees, and the results of campaigns.

VCC Live, an Enterprise Cloud Contact Center software provider, has been establishing its international presence for over 10 years as a reliable business solution to companies that deal with wide-ranging customer communications via a variety channels including Phone, SMS and Email. Learn more about our solution at https://vcc.live/

Nextiva offers Nextiva, a cloud-based unified communication service that is feature-rich. Nextiva empowers modern businesses by giving them more ways to communicate. Nextiva allows teams to enjoy seamless mobility, clear communication and a scalable service.

We provide you with geographical telephone lines in the region where your business is situated. Our telecommunications solutions can provide local numbers for your company from all countries and regions. Sword's WebRTC technology allows you to configure the reception of your calls at any location, whether it is fixed, mobile, or IP. Sword can even redirect calls to your personal phone number, or Voicemail, if there is no data coverage. Your business travels with your, whether you're at work, home, or on the go. No more lost calls, no need to have expensive roaming plans or dual SIM phones.

Businesses of all sizes use this feature-rich multi-channel recording, quality monitor and voice analytics solution for compliance, security, and improving service levels. Audio mining and speech to text transcription can unlock customer insight. Smart Interaction Recording, a cloud-based platform that can be used by multiple tenants, provides Telecom Operators with an opportunity to add a range of services. Operators can offer corporate customers regulatory compliant recording in verticals like finance, insurance, and healthcare.

Platform to increase your marketing and sales. We make it easy to identify revenue sources and source of conversions by bringing data together in one interface. Ringostat reports provide information about the ad source, campaign, and keywords that generate calls from customers. This allows you to understand the effectiveness of your advertisement. Clear custom reports with 32 parameters allow you to analyze all phone calls. If you need to connect new numbers for tracking, you won't be required to wait for weeks. We can activate new phone numbers to track your calls within one business day. End-to-end analytics allows you to analyze the effectiveness of advertising by the most reliable metric -- revenues. A business cannot be oriented on only interim conversions. For example, clicks, calls, etc. These don't always translate into sales. End-to-end analysis combines data from advertising systems with revenue from CRM to show costs. It also recreates the customer journey, from the first advertisement to the purchase.

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

Connect agents with customers and get answers from anywhere in this world. Your customers will be happy when they are connected to the right rep and get the right answers as quickly as possible. Outbound dialer integration and CRM integration allow you to follow up with customers and close business. We'll help you connect with customers on all channels. Native cloud-based administration makes it easy to set up and deploy. You don't need any special hardware. Simply download the app and you can start making calls. Voice Intelligence™, which provides recommendations for agents and allows managers to monitor sentiment and find trends right away, helps them. Managers can keep track of agent activity and performance using real-time dashboards, call volumes, hold queue metrics and customizable wallboards.

KENT CamCall is a leading platform for video calling businesses. It allows businesses to interact with customers and simplifies the process of customers initiating such interactions. The synergy between audio and visual allows organizations to achieve faster resolutions and growth. Customers will be happier and more satisfied.

CallCenterHosting's cloud-based solutions are rich in advanced features that will help you achieve business success. The efficiency of a dialer is crucial to the success of a call centre. The number of available agents and the size of the outreach required will determine the suitability of dialers. Cloud-based call centers that provide the right tools and information to help agents negotiate with customers. Cloud has revolutionized the call center industry. It has introduced many innovations that have made it possible for agents to communicate with customers using the right tools and information. To communicate with your customers and to endorse your products and services, you can use virtual and toll-free numbers. To achieve business success, you must maintain good communication with customers. Companies seek ways to make their customers feel connected to them in a way that is easy for them.

Cloud connects to all your employees and departments from any device, at any time, anywhere. You will be free to call your customers in the US, UK, Aus, and other countries. You can rely on the best-in class phone system solutions to meet all your communication needs. You can have a fully-featured, ready-to-use contact centre for any agent size in minutes. The Real PBX offers superior quality telephony and Hosted PBX. A cloud-hosted Business Phone System, which combines all the features of traditional VoIP Phones with the unique advantages of the cloud. This is a great way to get your business connected to the world. The Real PBX is a renowned provider of cloud-based voice calling services that support small and medium businesses around the world. Since 2004, The Real PBX has provided business with reliable connectivity solutions. We can provide unlimited calling, no matter what your business setup is, whether it's inbound, outbound or merged.

KrispCall allows you to manage all your telephony needs, whether they are personal, business, or corporate, using one app (Web, Android and iOS). You can access international numbers from the comfort of your own home. KrispCall makes it easy to create international numbers for national, local, shortcode and toll-free numbers (for more than 100 countries) in no matter how fast you want. You can easily manage your call logs. KrispCall's unified phonebox allows you to manage and monitor all your business calls, voicemails, and recorded conversations from one place. Call your international clients through their local numbers to earn their trust. KrispCall offers international numbers for your business at an affordable price. Our embeddable widget makes it easy to reach your customers. Clients can now easily call you by clicking on the KrispCall widget embedded in their website.

All the tools they require, such as voice, chat and file sharing, can be accessed securely via a web browser from any location. No hardware or software installation is required. Easily scale your sales and support by adding virtual agents. These agents can be customized with sales scripts, prequalification requirements and knowledge base assistance. Callision's cloud-based browser-based cloud call center suite allows you to work from anywhere, no matter where they are located - no need for any equipment. Get started today and reach your customers in minutes. Automagically detect problematic interactions and send them off to managers for their review. Reduce staff expenses, close more sales per agent, improve customer satisfaction, and see where there are resource leaks. In three clicks or less, you can set up phone numbers, voice menus and call queues, conference bridges and call recording. One dashboard allows you to manage multiple sales and support departments from one place.

Pulse is a leading provider for call center solutions. Its Web Real-Time Communication enhances the efficiency of operations in call centers. With over two decades of experience in the call center industry, Pulse has helped clients in Pan India, Northern America and Europe to establish seamless customer interactions. Pulse's personalized call center solutions, which are equipped with advanced features, optimize the customer journey while maximizing revenue and loyalty. This allows businesses to meet customers' needs by providing them with a customized solution. These features encourage proactive customer engagement, and deliver exceptional user experience.

TeleManagement Technologies developed WinCall, a sophisticated call accounting solution that provides the data required by companies to build a cost-effective telecommunication network. WinCall provides a centralized call accounting solution and reporting that seamlessly tracks all domestic or international locations, regardless of the type PBX (IP/digital or analog). It also offers the best customer service. Wincall can be used to increase internal bill back, detect PBX fraud, improve employee productivity and gather usage data to aid in making informed telecom network planning decisions.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

The business requirements of today are constantly changing. It is common for your team to be reachable from anywhere and allow them to work from different locations. Optus Loop was designed to meet your needs. It is a cloud-based VoIP solution that allows your team to connect from anywhere using existing devices.

You get a team professional Upcallers to handle your calls and intuitive software to track your results. It gives you everything you need to engage with your contacts without actually having to make the call. Upcall is a conversation-driven sales and marketing platform that uses real people to get insights over the phone. It is scalable, efficient, and easily integrated into your existing workflow. Nothing is better than asking the phone for results. You can get exactly what you need, from open-ended answers to specific data points. You can increase pickup rates by using a local caller ID (or your own number) for any area code. Engage your leads in a friendly and two-way conversation. Drive your leads to the goal you have defined: schedule an appointment, qualify them as salespeople, extract information, or any other objective.

Mekashron Call Center transforms call center operations and business operations. It offers powerful telemarketing and CRM capabilities, billing capabilities, and a seamless, consistent way to manage all customer interactions. This will accelerate growth and dramatically increase productivity. Up to 220% increase in productivity for call center agents Automatically connect calls - no waiting around for calls to be returned. All customer interactions can be tracked in one place. Manage telemarketing campaigns. Broadcast service and marketing messages to customers. Handle financial transactions, including subscriptions and credit cards. Inefficient call centers that are run on paper are extremely common. Agents spend over 50% of their time calling busy, unanswered, or invalid numbers. Agents also tire easily and lose focus while waiting for calls to be answered. This reduces their productivity even further.

Cloud contact center that connects agents, employees, and customers. Increase customer satisfaction by increasing engagement, collaboration, and operational effectiveness. Create better experiences, activate agent potential, and support new ways to work. Discover patterns and trends, gain valuable insights and take action with confidence. A reliable and secure platform will help you reduce IT dependency and ensure your success.

You can choose from over 150,000 numbers to pick your favorite number and start receiving calls from your customers, prospects, or suppliers. Or, you can keep your existing number with portability. You can receive and make calls from both your regular fixed and mobile phones as well as those of your employees. There is nothing you need to install. There is no limit to the number of telephones you can add or modify. You can manage your calls professionally with instant functionalities: queue management, putting on hold, simultaneous calls, call transfer, and call transfer. Never miss a customer again. All customer calls are sent to you by e-mail. You can access them via your smartphone app or web interface. Numbers are charged at the local France Telecom rate. All your correspondents will have the ability to reach you at a cost of 5 centimes per min, which is the cost of a local call. These calls are not included with mobile plans.