Steam-connect Description
Steam-connect is the software platform that manages all customer contact. All channels can be managed from one screen so employees can focus on what they do best. Contact with customers Would you like to learn more about our implementation process Steam-connect allows customers to contact each channel, inbound or outbound, from one screen. You can even blend them as you wish. You can do anything you want. Our support staff is available to assist you with any technical questions. Steam-connect gives you insight into the workload at customer contact, the effectiveness of your employees, and the results of campaigns.
Steam-connect Alternatives
Freshcaller
Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics.
Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center.
Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan.
Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.
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MightyCall
MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses.
Be part of the MightyCall family and witness firsthand how our Call Center solution can revolutionize your business communications.
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Qubicles
We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.
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Voiso
Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics.
Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support.
Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.
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Pricing
Pricing Starts At:
$5 per user per month
Integrations
Company Details
Company:
Codelogic
Year Founded:
2007
Headquarters:
Netherlands
Website:
www.callcenter-software.com/en/
Media
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Product Details
Platforms
SaaS
Windows
Type of Training
Documentation
Live Online
Customer Support
Phone Support
Online
Steam-connect Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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