Best Call Accounting Software of 2024

NET Services uses ASP technology to provide service bureau functions that enable chargeback and resale accounting. ASP stands for Application Service Provider, and it brings the traditional concept of a service bureau into the 21st century. It does this by providing information at lightning speed and requiring only a standard web browser to access it. With computers being so cheap and readily available, why would anyone use an ASP or service bureau today? The answer is to save money and allow their organization to concentrate on core applications without sacrificing peripheral needs. Hardware and software are both affordable, but no system is inexpensive. To manage any system, skilled people must be involved. NET Services provides skilled people with their costs distributed across many customers for a more cost effective solution. You also enjoy secure access to the information that you need when you need it.

Call Accounting Mate is a powerful, reliable and fast call accounting software package that monitors and reports on telephone calls. Call Accounting Mate is available for use in any type of enterprise, including retail, hospitality, government agencies, brokers and professional firms, banks, universities, and banks. Telecom managers find it difficult to allocate telecom costs to different departments, cost centers, or individuals. Telemanagement will help you to identify charges, highlight misuse, and increase productivity. Call Accounting Mate can monitor all incoming and outgoing calls, in real-time. Alarms and reports can also be scheduled for 911 emergency notification, reporting toll fraud or misuse reporting. It is possible to quickly identify calls to/from a specific number using a built-in contact database. These calls can then be tagged as business or personal.

Shadow CMS Enterprise call accounting can help you identify bottlenecks, detect suspicious activity, reconcile billing invoices and formulate migration strategies. Many companies struggle with workforce management and productivity. Shadow All-In-One offers hundreds of historical and real-time reports/dashboards that highlight service levels, call volumes, departmental activity, and call center metrics. Shadow can consolidate communication metrics across multiple IP/PBX/communication servers/collaboration applications into historical reports that can be used to analyze patterns, trends, KPIs, workforce management, and other indicators. The activity is broken down and presented in reports, custom dashboards, or trigger-specific actions. Shadow provides a variety of modules that can present customized dashboards and metrics in real-time environments like call centers, health care, and mission critical centers. Information can be displayed on a wallboard, desktop or delivered to a team.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.

Smart Invoice Pro is the ideal platform to improve customer experience. An invoice might seem unlikely in a world where businesses are trying to retain customers. Smart Invoice Pro will change your mind. This platform is full of outstanding features that leave customers feeling happy and eager for their next invoice. We consolidate multiple invoices to provide end consumers with a single bill that covers all services. Customers have a better billing experience when they receive one bill with flexible payment dates. It helps customers plan their finances better and fosters brand loyalty. Bill misrepresentation is one of the most common problems customers face. This creates distrust and leads customers to other competitors that present similar bills in a more friendly format. To promote transparency, we ensure that bills are presented in a clear and concise manner.

We reveal which keywords, channels, and campaigns made your customers pick up their phones - so that you can improve your marketing. ResponseTap assigns each website session a unique number that connects the call to a customer’s website journey and campaign history. This allows you to understand which keywords and campaigns drove phone sales. Smart Match is the fastest and most efficient way to link call revenues to marketing activity. It is easy to identify which marketing source is driving the highest number of phone sales when you activate it in ResponseTap. It takes only a CSV upload to be able to easily close the gap in your reporting puzzle. With lifetime access to your call data, you can easily compare performance. Although some Call Intelligence providers limit access to 12 months only, we believe that reporting year-on-year comparisons should be a given.

InfoDEN Pty Ltd is an Australian software developer that specializes in Hospitality Interfaces, PABX call loggers, telephone call accounting, and billing software. InfoDEN is committed to providing high quality products that meet the needs of our clients. To provide the best possible solution for our clients, every product comes with a high standard professional customer service. Our current product range includes the PABX call logger and more than 30 other Hospitality Interfaces. Contact our Sales Manager for more information on InfoDEN products and services.

FreJun automates your calling and logs your business calls. Click to call and autodial eliminate manual dialing. Make more calls and save time. All calls are recorded and log automatically, which you can use to reference or train in the future. You can improve call pickups by using Google verified calls or True Caller on your FreJun virtual phone number. FreJun analytics can help you track the performance of your team and identify areas that need improvement. No more switching between apps! FreJun can be integrated with your existing workflow tool to organize all of your call data in one place.

This professional call accounting software is easy to use and has all the features you need. It runs on Microsoft PC and connects to any PABX through their SMDR/CDR port either serially through RS232 or through network Ethernet connection. It collects data, i.e. It keeps a record of all the data about every call made via this PABX. The software can be used to record incoming or outgoing calls. The software is designed for ease of use and learning, i.e. The reports are organized in data leaves (i.e. Boards with summary figures can be double-clicked to open the sub-reports or calls detail tables (i.e. Minimal data entry required). There are 14 regular reports and 63 2D/3D bar chart reports. Database management is also available (Users Extensions Departments Phonebooks CO-Lines Pricing), report auto/manual printing, Multi-User Pass Code Protection, Inactivity detection, Pabx Status...

With FCS Gateway, a gateway-and-call accounting solution, you can seamlessly integrate billing and guest data. FCS Gateway's centralized hub allows users to simplify complicated interface requirements and integrates. FCS Gateway supports multiple languages and can be used by different industry professionals. Remote access allows users to manage maintenance and reporting from anywhere in the world with FCS Gateway.

The LogicsWare EPIX system includes many products and modules that enhance the system with functionality and features for both business-critical and normal needs. Multi-Database engines interface capability. Multi-Site collection via FTP and IP, Shared databases (ODBC), RS232 and dial-up. This module automatically sends emails to employees and managers in a hierarchical manner. You can export your reports in many formats (PDF, Excel Word, Word, and HTML) and have extensive reporting capabilities for control and analytical purposes. Active directory integration allows for data synchronization. Major PBX vendors can use IP phone utilities. The Database Engine and hard drive space can store large numbers of CDR records, usually infinite. True Multi-Threading system that makes use of new processors (Core 2 Duo and Quad four), to achieve maximum performance.

DCS Laboratory manufactures the call accounting and billing program PBX-Call Tarifficator. PBX Call Tarifficator reads the SMDR information from mini-PBX at the end of each call, analyzes it and converts it into a database format. Finally, it saves the data on disk. The program needs to be connected to a mini PBX via a serial port or local network. The program calculates the cost of calls based on tariff tables, depending on the direction and length. You can view call bases and generate various reports that can be printed, exported, and printed. Computer Telephony Integration (CTI), one of the most important tools to improve business efficiency, is today. DCS Laboratory offers a variety of CTI solutions that are unique in the telecommunications industry in terms of quality and price. One example of such a solution is the PBX-Call Tarifficator product range. Many companies and organizations today use office PBXs.

You will have unprecedented visibility into your UC&C usage and call quality, user adoption, productivity, and costs. Avotus understands how important your UC&C platform to create a work-from-anywhere culture. We also know the limitations of standard reporting packages for UC&C platforms such as Microsoft Teams, Skype for Business (CUCM), Cisco Unified Call Manager, Cisco Jabber, Amazon Chime, and Connect. To drive UC&C best practice, increase competitive advantage, and maximize business performance, you need more than their native reporting, archiving and retrieval capabilities. ReflectR provides Intuitive reporting, Real-time monitoring, Trend analytics, and alerts that enable business leaders and managers see at a glance how your UC&C platform is being used. This will help improve employee productivity and engagement.

Our software can tell you who is calling your company and to whom. We can show you which employees are calling. You'll know that your salespeople are hard at work, that your incoming call groups handle customer calls, and that you can track down calls to any customer when a question comes up. It's no longer a concern to find out who is calling whom. We have you covered. Our industry experience is a key reason our software is so great. Since 1989, we have been creating Call Accounting Software for companies like yours. We know what information you require from your call reporting and how to provide it to you. We can ensure that your system meets or exceeds your expectations with our comprehensive online FAQ Help Screens as well as remote or live technical support. We are available to assist you with technical issues.

CommsOffice Express, a multi-site call management software, monitors how your company or organization deals with current and potential customers. This comprehensive business call management software connects to your phone system and displays real-time graphs of calls made or received within your business. The Today screen gives you a quick overview of the system's activities at any time during the day or in the past for any selected date range. You can create the screen from a list or select specific charts. The data can then be filtered to display the required information. CommsOffice Express offers 140 standard reports. These reports provide a wealth information that allows users to report by site or extension, trunk, DID/DDI or account code. Users can also search for the number of times a particular telephone number has called in or dialed out.

Call SWEET! Call Accounting gives you the information you need in order to make the best decisions for optimizing your business. You can view all incoming, outgoing, and internal calls in detail. You can track individual extensions, departments, or multiple sites and make any necessary changes to increase productivity and efficiency at all levels. You can save time by having the reports that you need sent to your email every day, weekly, monthly, or just once. Scheduled reports make contact center analysis part your daily routine. Call SWEET! Access Call SWEET! Remote workers and managers can generate important reports from their home offices. With Call SWEET, instant reports are only a few clicks away. You can export any report to Excel or PDF format or view it from your favorite web browser.

eCDR provides all the reporting options and flexibility required to efficiently manage and allocate telecommunications expenses. It is easy to use and can be customized. CDR-Data applications can be supported by products that provide all the resources you need to manage your communications and personnel expenses. CDR-Data's reputation has been built on responsiveness to its clients. We offer a level of expert knowledge and experience that sets us apart from other solution providers. Our success lies in keeping our clients' needs at the forefront of our minds every day. Two main objectives for any organization that charges back for communications usage are to deliver the bill quickly and to be 100% accurate. CDR-Data Bill Back takes the burden off your shoulders by automating all tasks and processes that you don't have the time for and delivering a clear, accurate bill to your client.

A voice analytic/call accounting system is a program that processes the records of incoming, outgoing and internal calls generated by a phone system. It adds information such as the destination city and state, costs, trunk information, extension user's name and department. These records are then used to create a variety detail and summary reports about telephone call activity. These reports can be analyzed to determine the efficiency of a system and analyze telephone usage. New computer tools and technology have enabled developers with innovative programming skills and creative thinking to create a new level of analysis. The new software is compatible with mobile phones, IP systems, and traditional PBXs. The newer systems, which are browser-based, allow managers to access information across the enterprise more easily.

TeleMate.Net's Predictive UC Analytics product turns complex communication into actionable intelligence. It uses secure, role-based access controls and provides proven value across the organization. Improved service quality and faster resolutions. IT and business stakeholders can achieve operational efficiencies. A single platform can be used for both UC&C service assurance as well as workplace analytics. You can link communication events using any means to provide'super' views. Role-based controls can be created to allow employees access to simple, interactive dashboards. To give insight into the future, statistically model every session activity. You can publish information at any time, in any format, and at any frequency. One solution provides complete visibility to voice, video, contact centre, and collaboration technologies.

To maximize the return on technology investments, it is important to understand how they are being used and make adjustments accordingly. It is essential to be able to monitor, analyze, and manage all the communications media available in order to maximize the return on any technology investment. PhonEX ONE Unified Communications analytics, call accounting provides a complete-management solution that includes real-time and historical data dashboards, traffic analysis, alerting, fraud detection tool, and alerting to organizations around the globe. PhonEX ONE offers in-depth analysis of all session types, including those related to unified communications. It also analyzes traditional/VoIP PBXs as well as cellular activity and traffic. This is why PhonEX ONE is the ideal business intelligence tool for any company to optimize and monitor their telephony communication network.

Aradial Technologies has been providing billing, policy control, and AAA software for Internet service providers for more than 20 years. Aradial can be easily integrated into the IT and Network infrastructures of both small providers and large ISPs with millions subscribers. Aradial products offer new possibilities for ISPs, MNO/MVNOs, Hotspots WISP, LTE and FTTH, Mobile 3G/4G/5G/WIMAX, VOIPs, IPTV, ASPs, and Wireless LAN. Aradial has been purchased by more than 1000 operators in 80 countries. Aradial Convergent billing software, including Prepaid and postpaid, Subscription billing and ISP billing, AAA, PCRF and LTE billing. Radius server for ISP and VOIP. A modification of the Convergent billing, AAA (Diameter and RADIUS), for LTE, LTE/Mobile (3GPP), GSM and CDMA2000), M2M Billing, PCRF, etc.

ProfitWatch Call Accounting is a user-friendly solution for call accounting that meets the needs of hospitality clients. ProfitWatch provides hotels, motels and resorts with a simple interface that works with any PBX or PMS model. ProfitWatch offers multiple pricing levels to make it easy to offer promotional rates to guests and encourage phone use. You can either pull invoices on demand or have them automatically generated and sent to a printer. You will receive an immediate notification via SMS, email, and screen popups when an emergency call is placed on the property.

With Calero's single-platform solution, you can leverage automation with our technology expense management platform to become an extension of your team. Calero, a global technology expense management provider, offers solutions for telecom, mobility, and SaaS.

You can automatically track, record, report, and log exactly how long you spend on your calls. Also, see the origin and destination of your calls. You can easily manage large volumes of calls, which will help you save money on bill backs and locate fraud calls. Real-time call tracking allows you to track and track your calls in real time and can even identify telecom expenses. It also displays easy-to-read graphs of call volume and trunk usage that will help you maintain your telecom budget. TeleFinity's call accounting solution helps you manage your telephone costs and increase productivity. It keeps track of call numbers and call times, as well as the number of employees. Automated reporting via email allows the appropriate users to access system reports, decreasing the demand on system administration.

CALLBROKER Report View allows communications supervisors or administrators to assess and analyze the company's call traffic. CALLBROKER Report View provides a reporting solution specifically designed for Cisco Unified Communications customers. There is no limit on the number of calls or IP phones that can be used. CALLBROKER Report View gives the communications manager all the tools they need to quickly analyze and make informed decisions about communications within the company. CALLBROKER ReportView allows for analysis and control of both incoming and outgoing telephone traffic via a web-based interface. CALLBROKER reportView for callcenters gives information about queues, agents, and a wide range of data that meets any CRM's requirements, including calls answered, abandoned and talk time, wait times, average wait time, and average wait time. Integration with Cisco CUCM via AXL or LDAP Alerts sent by email and exportable reports to excel and pdf.