Best Web-Based Call Accounting Software of 2024

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Variphy is the preferred analytics and management platform for Cisco Collaboration for over 1,500 public and private organizations, totaling more than 4 million phones in over 30 countries. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - Remote Phone Control, Macros, & Broadcast - Change Management & As-Built Reporting - DN & DID Inventory Management - Ninja Enhanced Consulting Services We happily provide a fully functioning trial of Variphy Call Analytics. In as little as 20 minutes, you can be generating tailored reports on your CDR and CUCM data. Call Analytics can be installed on your preferred server and OS; or, to save some time, simply deploy our Linux OVA.

Infortel Select is a user-friendly, customizable application that allows you to standardize, enhance, and collect call detail records. A user-friendly interface will allow you to search, document and share communications events quickly and easily. This is ideal for organizations subject to compliance regulations in communications as well as those who simply want to see corporate call history. VoIP offers the opportunity and necessity to manage voice quality. Intel Select provides analysis and assistance in troubleshooting poor quality calls by combining QoS metrics such as latency, jitter and packet loss with each call event. Infortel Select features a call rating engine, as well as a variety organizationally based chargeback reporting that supports both variable usage expenses, fixed equipment charges, and service fees. This is useful for companies who wish to return telecom expenses to their responsible departments.

Teltrac G7 UC Call Accounting Generates comprehensive reporting and analysis for every call, for any UC service, PBX or IPT switch: IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, Internal, Inward with Caller ID, imported mobile bill data. Multi-tenant functionality on all equipment and services across your Multi-national Enterprise network. Calculates call charges and reports by call type, cost, duration, destination, by employee and department, etc UC / PBX / IPT from multiple vendors supported globally. Deployable on a range of server platforms or hosted as Cloud service. Benefits: - Control & Reduce Telecom Expense by monitoring all calls and call charges in real time. - Allocate call charges to Cost Centres and recover call costs from staff. Detect Carrier Over-billing, verify rate plan implementation, measure carrier performance - Prevent Fraud, PIN code abuse, unauthorised calls - Hacking and Intrusion Detection monitoring for exceptions and -signature patterns. - Compliance and Risk Management: Permanent archiving of all call records. Detect calls to disallowed numbers and destinations. - Measure efficiency and Staff Performance against KPI's

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

You need to create visual reports that are meaningful from your Cisco UC environment. CRA can help. CRA is a cloud-based, simple-to-use, web-based analytics platform that provides detailed reporting on calls for Cisco®. Unified Communications Environments. This provides deep insight into your UC environment that you don't have before. You can quickly identify the most important calling patterns within your UC environment. Allows you to quickly create customizable reports for any department. Troubleshoot QOS issues with voice and video on a per-call basis.

Sierra Gold by SAI allows you to effectively manage and reduce your telecom expenses. Sierra Gold by SAI is a call accounting software that helps businesses optimize voice, data, and wireless usage. Businesses can save as much as 10-20% per month with Sierra Gold. This includes both hard dollar cost savings and productivity enhancements. Sierra Gold can be deployed on-site or as a SaaS service.

Predictively dial your contacts to automatically leave voicemails and emails. Ytel is a cloud-based integrated suite of marketing solutions. Ytel Contact Center helps businesses and SMB call centers manage multi-channel communications. Ytel features include call distribution, voice reply, auto-dialing, and a scripting module. Ytel provides real-time agent reporting that allows users to track call lengths and performance. Ytel can also be accessed via iOS and Android devices. You can quickly develop new communication functionality in any language. Trust in a platform that is designed for product development. It has high uptime, high capacity for SMS/voice channels, and the bandwidth to send and get volume at scale using a single API. Your business already has core competencies. Now you need to enhance and centralize customer engagement to improve operational efficiency.

To enable intelligent, contextual conversations, connect systems of engagement with customer data when it is most important. Transform customer experience into a standard. Tenfold provides service and sales reps with the complete context of each customer at all points of interaction. It's all in one pane of glass. Our technology allows reps to anticipate customer needs and take key steps to close more sales and tickets. Our wide range of workflow automations will save reps time and hassle. Tenfold automatically logs all customer interactions and notes in your CRM. Our Click-to-Dial feature will end manual dialing. You can access all features, including script pop-up and seamless note taking, from one interface.

Many department managers don't have the right call insights to make informed decisions. This data is difficult to retrieve, too tedious to collect or only available in the past. These issues could be affecting you. PBXDom allows you to quickly and easily report on phone calls and system usage. It's simple to set up and you can customize the dashboards to get the information you need. Find out how to maximize your resources and who your top performers really are. You will be notified if anyone in your organization calls 911 to mobilize resources. Get information about your estimated bill before it arrives so you can take action before it is too late.

Tellennium, a company that manages enterprise expenses, is formerly known as telecom expense management (TEM). It provides technology and expertise to help companies efficiently manage recurring telecom, mobile, and other technology costs. Management of Things™ has been named the AOTMP's most popular IT solution of 2021. Our SaaS solution, powered by our MoT technology platform, is designed to assist modern-day businesses in managing their communications network services and assets as well as expenses. Our solution gives TEM teams full visibility and control of their network operations and spending. The technology facilitates automation workflows and allows for the identification of billing errors and network optimization possibilities, which in turn leads to expense management savings for the company. Our MoT technology platform supports TEM requirements and expands capabilities for 21st century into what we call the Management of Things.

Genesis Call Accounting is a web-based and client-based solution that provides complete Call Accounting & Traffic reporting, inventory management, Telecom Analytics, Company Directory and Fraud Detection. Genesis Call Accounting can be used as a hosted or on-premises solution. Genesis has the right solution, no matter if you manage a small motel, a large corporation with many branches offices, or whether you need to allocate telephone charges, bill guests, clients, or projects, monitor telephone traffic, trace abuse and fraud, track sales and advertising activity, and be alerted to 911 calls. Genesis offers Call Accounting solutions for any size business, industry, and application. Genesis will ensure that your telecom investments are maximized.

Virtual IP PBX (Private Branch Exchange), or Phone System Appliance – CompletePBX is the heart and soul of Xorcom's hardware and software telephone systems. It's built on top of Asterisk and Linux platforms and is designed for stability and high performance. CompletePBX was built from the ground up to offer ease-of-use, advanced features, and security at all levels. Get a fully functional, free CompletePBX 5 virtual machine evaluation now! CompletePBX certification training is available online for free. It will guide you through the basics of the system. You can save a lot of time and effort if you do it yourself. We can help you get there quicker.

TeleManagement Technologies developed WinCall, a sophisticated call accounting solution that provides the data required by companies to build a cost-effective telecommunication network. WinCall provides a centralized call accounting solution and reporting that seamlessly tracks all domestic or international locations, regardless of the type PBX (IP/digital or analog). It also offers the best customer service. Wincall can be used to increase internal bill back, detect PBX fraud, improve employee productivity and gather usage data to aid in making informed telecom network planning decisions.

eXsight helps you avoid costly oversights, increase staff productivity, and improve process efficiency. MTS' Technology Expense Management eXsight gives businesses the ability to gain greater control over their voice, data, wireless services usage, assets, policies, and other information. eXsight includes procurement management, asset management and invoice management. It also covers dispute management and recovery.

Comview offers telecom expense management, call accounting, and wireless mobility management solutions for mid-sized businesses as well as enterprises in a wide variety of industries. Comview's telecom expense solution gives businesses complete control over their costs and allows them to manage them effectively. It includes invoice management, wireless management and audit and optimization, procurement and asset management.

Your UC&C platform, and all its elements, can be efficiently managed, reported and analyzed. Our software provides the tools you need to efficiently manage, report, and analyze your UC&C platforms and associated elements. These tools are essential to ensure that your investment in UC&C delivers the expected productivity gains, cost savings, and improved business processes.

Interactive graphical web reports give you full visibility into your entire organization's call metrics. For complete business intelligence, create your own live display boards that include detailed call statistics. Your telephone system creates a small log every time a call is made to or about your company. Each log includes - at a minimum -- the date and time of each call, its duration, and the phone number it came to and from. Call logging is the process of collecting and interpreting these logs, and then reporting on their statistical results. Interpreting call logs from different phone systems is a science in and of itself. Because they are all different in format and methods of collection, it can be difficult to interpret them. Our products conceal this complexity thanks to our extensive experience with over 250 different phone systems. No matter the size or shape your phone system, your calls will be presented in an accessible, universal way.

Do you need to monitor your PBX calls? You need to manage your wireless bills and upgrade an old reporting application. Are you fed up with the high support and upgrade costs of your current CDR reporting service provider? Our InCharge CDR/Wireless Reporting application has over 20 years of experience with hundreds of installations. We have you covered with our extensive feature list and North American service team. Call us to discuss upgrades or new system purchases.

Software for intuitive call accounting. Web interface. Unlimited extensions and trunks. Multi-Site call reporting with different phone system vendors on one CALLTRAK Call Accounting application. Real-time display of line and phone usage. Export call accounting reports in Excel, pdf, word, or HTML formats. Emailed to users, scheduled phone system reports. Robust, reliable call accounting that is completely user-manageable. Flexible and configurable Call accounting solution. Call billing solution that allows you to recover additional charges such as Voicemail, Line rental, and Voicemail. One-click daily activity report for call accounting. Competitive pricing Tailor-made templates for call accounting reports to meet your specific needs. Telephone Network analysis and trunk diagnosis are used to identify faulty lines and optimize line requirements. Calltrak call accounting software displays the average ring time and answers to calls.

A call accounting system is a simple way to store information about phone calls. This information can be used later by a person or a computer. A PBX (Private Branch Exchange), or PABX (Private Automated Branch Exchange) is a typical office or business telephone system that has more than one handset or extension. The PBX connects one or more telephone lines to a local telephone exchange with the office's telephone handsets. Not only are extensions of PBX available for handsets that are used by people, but they may also be available for auto attendants, hunt groups and voice mail to other devices.

NET Services uses ASP technology to provide service bureau functions that enable chargeback and resale accounting. ASP stands for Application Service Provider, and it brings the traditional concept of a service bureau into the 21st century. It does this by providing information at lightning speed and requiring only a standard web browser to access it. With computers being so cheap and readily available, why would anyone use an ASP or service bureau today? The answer is to save money and allow their organization to concentrate on core applications without sacrificing peripheral needs. Hardware and software are both affordable, but no system is inexpensive. To manage any system, skilled people must be involved. NET Services provides skilled people with their costs distributed across many customers for a more cost effective solution. You also enjoy secure access to the information that you need when you need it.

Call Accounting Mate is a powerful, reliable and fast call accounting software package that monitors and reports on telephone calls. Call Accounting Mate is available for use in any type of enterprise, including retail, hospitality, government agencies, brokers and professional firms, banks, universities, and banks. Telecom managers find it difficult to allocate telecom costs to different departments, cost centers, or individuals. Telemanagement will help you to identify charges, highlight misuse, and increase productivity. Call Accounting Mate can monitor all incoming and outgoing calls, in real-time. Alarms and reports can also be scheduled for 911 emergency notification, reporting toll fraud or misuse reporting. It is possible to quickly identify calls to/from a specific number using a built-in contact database. These calls can then be tagged as business or personal.

Shadow CMS Enterprise call accounting can help you identify bottlenecks, detect suspicious activity, reconcile billing invoices and formulate migration strategies. Many companies struggle with workforce management and productivity. Shadow All-In-One offers hundreds of historical and real-time reports/dashboards that highlight service levels, call volumes, departmental activity, and call center metrics. Shadow can consolidate communication metrics across multiple IP/PBX/communication servers/collaboration applications into historical reports that can be used to analyze patterns, trends, KPIs, workforce management, and other indicators. The activity is broken down and presented in reports, custom dashboards, or trigger-specific actions. Shadow provides a variety of modules that can present customized dashboards and metrics in real-time environments like call centers, health care, and mission critical centers. Information can be displayed on a wallboard, desktop or delivered to a team.

CallSource - Own Every Prospect. CallSource is the most technologically-enabled business performance platform that maximizes our clients' revenues, profits, and brand reputation. CallSource was the first to offer call tracking and has since become a leader in actionable analytics. CallSource provides insights to help clients solve, strategize and implement solutions. CallSource has been recording and analysing over one billion phone calls since 1991. We provide cost-per-lead analysis and sales conversion percentages as well as sales recapture solutions and training and coaching solutions for thousands of businesses across the United States, Canada, and Australia. CallSource is a business that believes in improving the performance and accomplishments both of our clients as well as our employees.