Find and compare the best Artificial Intelligence software for Zendesk in 2026
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Use the comparison tool below to compare the top Artificial Intelligence software for Zendesk on the market. You can filter results by user reviews, pricing, features, platform, region, support options, integrations, and more.
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InfiBot
NovelVox
Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board. -
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Glean
Glean Technologies
Glean is a Work AI platform designed to help organizations unlock the full value of their enterprise knowledge and data. By connecting workplace applications, documents, conversations, systems, and business processes, Glean creates a unified source of context for employees and AI agents. The platform delivers enterprise search, AI-powered assistants, research tools, content creation capabilities, and workflow automation within a secure environment. Glean’s permission-aware architecture ensures that users only access information aligned with their existing permissions and governance policies. The platform supports a wide range of large language models through its Model Hub, allowing organizations to leverage AI while maintaining security and compliance standards. Glean also provides AI agent orchestration, agent building tools, and automation capabilities that help teams streamline repetitive tasks and accelerate decision-making. Its enterprise-grade governance features include observability, auditability, data protection, and compliance controls. Organizations use Glean to improve knowledge discovery, reduce internal support requests, and increase productivity across departments such as engineering, sales, marketing, support, and HR. Glean helps businesses deploy AI at scale while maintaining security, efficiency, and trusted access to enterprise knowledge. -
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Twig
Twig
Twig performs semantic analysis on your documentation, knowledge bases, and previous support tickets, which allows it to effectively address intricate customer inquiries while also achieving a 30% reduction in costs. By harnessing AI models trained on publicly accessible data, it enhances productivity and minimizes inconsistencies in support quality. Acting as an AI layer integrated with your current customer support systems, Twig equips your support agents with the ability to deliver more effective and prompt responses. It leverages cutting-edge AI technology to elevate every support representative's performance. The AI meticulously reviews all relevant resources to suggest appropriate responses, while citations bolster accuracy and foster trust. Additionally, the system continually improves by learning from the interactions of your agents, which is essential for maintaining high levels of agent productivity and customer satisfaction. By establishing elevated minimum standards for response quality, Twig also aids agents in identifying potential risks in their replies, contributing significantly to the overall success of customer experience initiatives. This comprehensive approach not only streamlines operations but also empowers teams to excel in their roles. -
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Corpora
Corpora
$5 per monthLeverage the capabilities of AI to uncover answers within your documents effortlessly. Our system enables you to locate pertinent documents without requiring exact keyword matches, distills essential insights tailored to your inquiries, and extracts vital information seamlessly. Engage with your documents in a conversational manner, moving beyond simplistic keyword searching. We navigate through all your organization’s documents to provide your teams with the insights necessary to operate efficiently. You can create a shareable link for your employees or incorporate the Corpora chatbot on your website for easy access. This link allows individuals to pose questions regarding your uploaded PDFs easily. With data derived from diverse sources, we have developed connectors that integrate seamlessly with platforms like Salesforce, Slack, and many others. Ultimately, Corpora transforms all your data into a cohesive and intelligent knowledge repository, enhancing the way your teams access information. Embrace this innovation to streamline your workflow and improve decision-making processes. -
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Ask-AI
Ask-AI
Pose any inquiry related to natural language, and receive a brief response reminiscent of ChatGPT. Say goodbye to lengthy keyword searches across various resources or the hassle of sifting through extensive articles. The tag-less AI technology from ASK interprets customer interactions, distilling the customer sentiment into single-sentence insights that highlight key focus areas. Adhering to top-tier security protocols, we guarantee that your information remains fully safeguarded and compliant with your privacy standards. You’ll be operational in a matter of hours, without the need for tagging, ontologies, or content organization. Our AI handles everything seamlessly. We connect effortlessly with your communication tools, workspaces, project management systems, customer support platforms, knowledge repositories, and much more. Regardless of the tools you rely on, we ensure comprehensive coverage to meet your needs. With our solution, you'll gain valuable insights at an unprecedented speed. -
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AnswerGPT
AptEdge
Transform your customer service experience with AnswerGPT™, the cutting-edge generative AI Answer Engine designed to enhance your support team's efficiency, elevate customer satisfaction, and reduce operational costs. By converting your enterprise’s valuable knowledge into responsive solutions, your team can swiftly tackle issues, enhance the quality of interactions, and maintain customer satisfaction. This innovative system automatically manages frequent inquiries, categorizes similar cases, and allows your staff to concentrate on more critical tasks. AptEdge seamlessly integrates with all of your existing applications, including knowledge bases, ticketing systems, issue tracking tools, CRMs, code repositories, and collaboration platforms, ensuring comprehensive coverage for your needs. Equip your sales team with a competitive advantage, keep your developers focused on coding, and assist your product teams in refining their offerings. Additionally, empower your agents to become instant experts and gain complete visibility into emerging issues, enabling you to proactively address them before they affect your business operations. Ultimately, this solution revolutionizes the way you handle customer interactions and internal processes, leading to a more efficient and responsive organization. -
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EdgeTier
EdgeTier
EdgeTier empowers a new wave of customer engagement teams to achieve remarkable feats: significantly enhance operational efficiency, transform agents into high performers, and effortlessly unveil hidden insights. Elevate the customer experience and swiftly adapt to emerging trends and shifts as they unfold. Receive immediate notifications on critical changes within customer dialogues, allowing your team to focus on their primary goal—connecting with customers. Let advanced yet user-friendly AI take charge of organizing, categorizing, and streamlining each interaction. Continuously coach your team to boost their effectiveness with every conversation they handle. Move beyond sporadic evaluations and gain a comprehensive understanding of each team member’s performance across all their interactions consistently. This holistic approach ensures that your team remains at the forefront of customer engagement excellence. -
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Mayday
Mayday
Mayday consolidates your knowledge, ensuring it is harmonized and smartly shared within your contact tools or through an insightful FAQ, precisely where your users require it. The proliferation of various tools can significantly obstruct effective knowledge management. Unify all business intelligence within one solution, making Mayday's knowledge base the definitive source of truth for every team member. This ensures that knowledge is readily accessible, even during customer interactions, as it is seamlessly integrated into the advisor's workspace. With an AI-driven search engine and intelligent content recommendations, your response speed and quality are significantly enhanced, allowing for more efficient customer service interactions and better overall satisfaction. In a world where clear communication is key, Mayday empowers teams to deliver exceptional support with ease. -
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AWS AppFabric
Amazon
Enhance the collaboration of SaaS applications for improved efficiency. Integrate your software solutions in just a few minutes to cut down on operational expenses. Boost visibility across your SaaS application data to strengthen your security measures. Utilize generative AI to seamlessly automate tasks between different applications. AppFabric swiftly links SaaS applications within your organization, allowing IT and security professionals to manage and secure these applications using a unified schema, while employees can expedite routine tasks through generative AI. This platform natively connects leading SaaS productivity and security tools, offering a comprehensive solution for SaaS interoperability. With automatic normalization of application data, administrators can enforce standardized policies, unify security alerts, and manage user access effortlessly across various platforms. Furthermore, with a shared generative AI assistant integrated across your SaaS tools, you will soon leverage AppFabric to quickly obtain information and streamline task automation across the board. Ultimately, this integration not only enhances productivity but also significantly improves the overall user experience. -
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Akooda
Akooda
Akooda’s AI-driven engine reveals your internal digital footprint, providing valuable insights into essential business components such as processes, individuals, customers, and resources to address all critical business queries. Seamlessly integrate Akooda with your existing SaaS applications without any significant effort. The AI engine meticulously dissects each task and establishes connections, enabling collaboration across various business units and specialties to ensure a shared understanding. Effortlessly locate necessary information and identify the right individuals for assistance throughout your organization's digital landscape, encompassing communication channels, project management tools, knowledge management platforms, HRIS, CRM systems, and more. Gain clarity on the components that constitute each initiative, identify and resolve obstacles, and receive real-time alerts about potential issues. Enhance stakeholder engagement with the dynamic flow of projects, customer interactions, and key performance indicators while maintaining a strong alignment between efforts and results, ultimately fostering a more cohesive work environment. By leveraging these insights, businesses can adapt more swiftly to changes and drive better decision-making. -
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Siena
Siena
AI-driven customer service with a human touch. This self-sufficient chat platform tailored for business merges exceptional human empathy with smart automation, revolutionizing customer interactions and operational processes. Provide your customers with outstanding conversational support that leaves a lasting impression. Enrich your brand identity by developing unique AI Personas that resonate with your audience. -
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Ikigai
Ikigai
Enhancing model performance and conducting scenario analyses through simulations with historical datasets is essential for progress. Collaboration is streamlined across data governance, access management, and version control. With Ikigai's ready-to-use integrations, you can effortlessly incorporate a wide range of tools that fit seamlessly into your existing workflows. Ikigai offers over 200 connectors, allowing you to connect to virtually any data source you can imagine. If you're looking to deploy your machine learning pipeline to a website or dashboard, Ikigai’s web integrations make that process straightforward. Utilize triggers to initiate data synchronizations and obtain updates every time you execute a data automation flow. In addition, you can connect to your own APIs or develop new ones for your data stack, ensuring a smooth integration with Ikigai. This flexibility empowers teams to adapt quickly to changing data landscapes and leverage insights effectively. -
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Macha
Macha
$39 per monthMacha guarantees that your support teams will not have to adapt to a new tool, as our AI seamlessly transitions customers to your support agents using your current support platform. Rest assured, this transition includes all necessary context to facilitate effective communication. Our dedicated team will assist you every step of the way during the onboarding process, from inputting your products and policies to managing integrations with your other support applications and adding the widget to your website. We will be there to provide guidance at every turn. Additionally, our team will monitor the bot's performance and make necessary adjustments to its responses, ensuring that there is a notable reduction in support tickets for your team. You can continue using your existing support and ticketing software without any disruption. This approach simplifies the integration process and enhances the overall efficiency of your customer support operations. -
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Yurts
Yurts
Gather insights from various data sources and organizational barriers, focusing on essential documents such as employee handbooks, user manuals, and insurance policies. Utilize a versatile platform capable of accommodating future applications, regardless of their nature. Create emails, research reports, proposals, and both short and long-form content efficiently. Standardize outputs, including FAQ responses, status updates, and product descriptions. Employ an AI-driven guided composition and auto-citation tool that assists in drafting documents by suggesting relevant claims, quotes, and facts based on your inputs. After completing your writing, the fact-checking tool will evaluate your content for any unsupported claims, allowing for necessary revisions. You can also upload public and private data into knowledge collections and utilize knowledge extractors to convert it into structured claims, facts, and quotes, enhancing your overall productivity. This streamlined approach not only saves time but also ensures the accuracy and relevance of the information being utilized. -
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HelpBar
HelpBar
HelpBar allows users to effortlessly search for assistance resources, explore your product, and initiate various actions directly within the application, facilitating quick access to answers and successful outcomes. It empowers users to discover precisely what they require without the hassle of switching tabs, as AI-generated responses pull information from all provided content for an efficient search experience. With HelpBar, navigating your application becomes seamless, enabling users to learn rapidly and efficiently complete their tasks. This feature ensures that users remain engaged with your app while utilizing their preferred tools, such as launching Loom videos, presenting interactive demos, sharing Figma prototypes, and much more. Ultimately, HelpBar enhances user satisfaction by streamlining their workflow and reducing the time spent searching for information. -
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Kindo
Kindo
Kindo has arrived, transforming the way we work forever. With just a few simple clicks, you can connect to any AI model, seamlessly integrate it with your existing applications, and delegate your repetitive tasks through efficient workflows. This innovative platform allows you to concentrate on the most rewarding aspects of your job, freeing you from the burden of mundane tasks. As the first self-service AI platform, Kindo securely links OpenAI's ChatGPT, Google Bard, Cohere Claude, or any AI model of your choice to your organization's data while maintaining privacy. Enhance your productivity with effortless AI-driven search capabilities, connect to over 200 SaaS apps, and easily construct no-code workflows powered by AI. By asking questions about your data, you can receive immediate answers, eliminating the need to sift through endless spreadsheets or wikis—Kindo effectively overlays AI tools onto your current applications to answer your most pressing inquiries. With Kindo, you’re not just working smarter; you’re revolutionizing your entire approach to tasks and information retrieval. -
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Artisan
Artisan AI
Artisan is an AI-powered outbound sales platform built around Ava, an AI BDR that runs prospecting, outreach, reply handling, and meeting booking for sales teams. Ava finds and prioritizes high-intent leads, enriches them with data from more than 22 sources, and launches personalized multi-channel sequences on behalf of sales reps. The platform can connect to existing tools such as Salesforce and HubSpot with two-way CRM sync, or it can operate as a broader outbound stack that replaces point solutions for data, sequencing, dialing, and booking. Artisan includes a 250M+ contact database, enrichment, intent signals, website visitor de-anonymization, CRM lead reactivation, closed-lost follow-up, event follow-up, upsell, cross-sell, and self-serve to sales-assisted campaigns. Ava can test message variations automatically, compare subject lines, CTAs, structure, and tone, and shift volume toward the messaging that performs best. She handles replies, qualifies interested prospects, manages objections, books meetings on rep calendars, and escalates conversations based on rules set by the team. Sales leaders can define approval workflows, account ownership protections, exclusion lists, DNC lists, escalation rules, and campaign-specific guardrails. Enterprise features include SOC 2 Type II, GDPR support, SSO, SAML, SCIM, role-based access, audit logs, workspace isolation, AI guardrails, and policy controls. By combining AI prospecting, lead enrichment, outbound sequencing, reply automation, meeting booking, CRM sync, compliance controls, and security, Artisan helps teams generate more pipeline with fewer manual sales development tasks. -
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Syncly
Deep BlueDot
Syncly Social simplifies customer insight by bringing every feedback channel into a single, AI-driven platform. Instead of chasing conversations across platforms, teams can collect, organize, and analyze feedback in one place. Intelligent auto-tagging and taxonomy tools structure incoming data automatically. Advanced sentiment analysis helps brands understand customer emotions at scale. With natural-language queries through “Hey Syncly,” users can ask complex questions and get instant answers. Discovery tools highlight trends, patterns, and growth opportunities. Syncly Social enables faster, smarter, customer-centric decisions across the organization. -
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Blink
Blink Ops
Blink serves as a powerful ROI enhancer for security teams and business executives aiming to efficiently secure an extensive range of scenarios. It provides comprehensive visibility and coverage of alerts throughout your organization and security infrastructure. By leveraging automated processes, it minimizes noise and decreases the incidence of false alarms in alerts. Additionally, it scans for attacks while proactively detecting insider threats and vulnerabilities. Users can establish automated workflows that incorporate pertinent context, simplify communication, and shorten mean time to resolution (MTTR). Alerts can be acted upon to bolster your cloud security posture through no-code automation and generative AI. The platform also facilitates shift-left access requests, streamlines approval processes, and allows developers to work without hindrance, all while ensuring application security. Furthermore, it enables ongoing monitoring of applications for compliance with SOC2, ISO, GDPR, and other standards, helping to enforce necessary controls. This comprehensive approach not only improves security but also enhances operational efficiency across the board. -
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Sierra
Sierra.ai
Empower your customers to receive answers, address challenges, and take decisive steps through an engaging, conversational interface. Implement an AI assistant that is perpetually accessible, understanding, and reflective of your brand’s tone and identity. Assist customers in navigating even their most intricate problems, whether that involves processing an exchange or modifying a subscription. Adapt quickly to shifts within your business landscape, while leveraging analytics and reporting to consistently enhance the customer journey. Sierra's conversational AI platform allows your organization to create a customized AI assistant tailored to your unique business needs and clientele. Infuse your assistant with your company’s ethos, guidelines, procedures, and expertise, ensuring it embodies the finest aspects of your enterprise. Establish benchmarks to steer your assistant towards effective solutions, and implement safeguards to ensure alignment with your policies. Conversational AI extends beyond merely answering inquiries; with Sierra, your AI assistant can also take proactive measures to facilitate customer needs and improve overall satisfaction. This way, you can create a holistic customer service experience that drives loyalty and engagement. -
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Ema
Ema
Introducing Ema, an all-encompassing AI employee designed to enhance productivity throughout every position in your organization. Her user-friendly interface inspires confidence and ensures precision. Ema serves as the essential operating system that enables generative AI to function effectively at the enterprise level. Through a unique generative workflow engine, she simplifies complex processes into straightforward conversations. With a strong emphasis on trustworthiness and compliance, Ema prioritizes your data's security. The EmaFusion model intelligently integrates outputs from various leading public language models alongside tailored private models, significantly boosting productivity while maintaining exceptional accuracy. We envision a workplace where fewer mundane tasks allow for greater creative exploration, and generative AI provides a unique chance to realize this vision. Ema effortlessly integrates with hundreds of enterprise applications, requiring no additional training. Furthermore, she adeptly interacts with the core components of your organization, including documents, logs, data, code, and policies, ensuring a harmonious workflow. By leveraging Ema, teams are empowered to focus on innovation and strategic initiatives rather than getting bogged down in repetitive tasks. -
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BREVIAN
BREVIAN
An AI agent designed to interpret information from your ticketing systems, customer relationship management tools, knowledge repositories, and release documentation can significantly enhance the efficiency of your support teams in ticket resolution. It streamlines the process by automatically directing tickets to the appropriate department based on their content. Transitioning from a reactive support model to a proactive one is possible by identifying potential issues before they escalate. Additionally, it organizes tickets into prevalent topics and patterns, thereby enriching knowledge bases to help decrease the overall ticket volume. BREVIAN AI agents come equipped with built-in security and safety features, eliminating the need for multiple product integrations to achieve enterprise readiness. They allow for the implementation of uniform controls that are independent of your data and models. Furthermore, business teams can integrate various agents to create an intelligent network that spans across their enterprise data. This solution also facilitates knowledge extraction from both structured and unstructured data, including images, enhancing overall data utility. Overall, leveraging such technology can lead to marked improvements in operational efficiency. -
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Markprompt
Markprompt
Enhance your support capacity by equipping your team with AI capabilities rather than simply hiring more staff. Markprompt seamlessly integrates into every aspect of both agent and customer interactions. Elevate your customer support by embedding it thoroughly within your product and throughout various touchpoints. Utilizing our REST APIs, JavaScript libraries, and headless React components allows you to create customer support that is a vital part of the overall user experience. Empower your customer support team with tools that automate routine tasks, enabling them to concentrate on what truly matters: providing exceptional service to customers. You can customize the instructions, behaviors, and design of your chatbots and agent applications, testing them in a sandbox environment prior to rollout. Additionally, analyze the interactions between your customers and agents with your AI applications to identify gaps in knowledge and make necessary improvements. This holistic approach will not only streamline operations but also lead to enhanced customer satisfaction and loyalty. -
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HumanX
KLaunch
HumanX stands out as a specialized omnichannel conversational AI designed specifically for your business, utilizing your unique data to guarantee that responses are not only relevant but also aligned with your brand identity. It enables personalized one-on-one communication on a large scale, effortlessly collecting accurate, significant, and enduring data from multiple channels. In contrast to open AI models, HumanX operates within a closed LLM framework, giving you total control over your data while ensuring compliance with your specific data management requirements. Experience how HumanX revolutionizes business communication by delivering a seamless, intelligent, and customized experience across every channel. This demonstration will showcase everything from complex data integration to instantaneous customer engagement, providing insight into the future landscape of AI-enhanced business interactions. Discover how HumanX can positively impact your brand today, paving the way for more effective engagement strategies. -
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PlayAI
PlayAI
PlayAI is an advanced voice intelligence platform that empowers organizations to generate exceptionally lifelike, human-sounding AI voices suitable for numerous uses. It offers a comprehensive suite of tools that facilitate the development of voice agents, which can seamlessly integrate into web applications, mobile devices, and telephone systems. The voice models provided by PlayAI are crafted to deliver a natural and expressive auditory experience, thereby improving customer service, virtual assistance, and front desk communications. Additionally, the platform's versatile deployment capabilities cater to various applications, including voiceover production, podcasting, and beyond, positioning it as an optimal choice for businesses aiming to incorporate conversational AI into their offerings. As a result, PlayAI not only enhances user engagement but also streamlines communication processes across different sectors.
