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Comment Re:this is fun, going offtopic (Score 1) 28

Apple had the trifecta of three visionary types. Steve Wozniac (pretty much single handedly invented the 80s portable TV computer), Steve Jobs (Didnt invent shit, but had a god-like sense of predicting what consumers would want.) and Jonny Ives (Masterful industrial designer. Love or hate Apples, but the devices that came out under his watch where beautiful).

Jobs should have left the company to Ives. Tim Cook is a fine enough businessman, and he seems a decent person (I've yet to hear of him throwing tables at staff members like Jobs did) but the only real innovations to come out under him where watches (which where kind of predicted by everyone, so more just getting in early) and the ARM thing, again less innovation more just smart use of resources. But nothing that completely blows the market apart. macs look more or less the same as they did a decade ago. IPhones have stagnated because the updates are so incremental. IPads are still IPads. Wheres the new product lines?

All we've gotten is the bloody VR headset thats too expensive and nobody wants since VR is an intractably flawed technology that causes eye strain and headaches in *most* people. Good fun to toy with occasionally, but not at $3K+

Comment Re:Anecdote (Score 1) 64

Those people are often hired through a totally different pipeline with almost nobody moving up from L1 to L2. They are hiring very different kinds of people for those jobs. You don't need to know shit about shit to do L1, often even in very high end support scenarios. For example while I worked for IBM/Tivoli (just post acquisition) they implemented a level 1 support team because they had to handle the larger number of new customers being sold the product by IBM salesdroids instead of Tivoli salesdroids. They were spectacular fucking idiots. We saw shit show up in cases like "dragon drop" and "yowzij" (an attempt to spell "usage".)

Comment Re:Deserved (Score 1) 75

Due diligence has never been the answer to fraud.

Due diligence has always been the answer to how to avoid fraud.

If the fraud is sufficiently good then no amount of due diligence given the limited up front information people can ascertain

Buyers can request literally any amount of up front information, and if insufficient information is not provided or cannot be verified, they can not make the purchase. You are in denial and delusional.

Comment Re:Anecdote (Score 1, Flamebait) 64

L1 tech support is usually too incompetent (for one reason and/or another) to solve problems, and is there mostly to filter out the non-problems caused by obvious customer error. The real action doesn't usually occur until you get up to the next level. The primary exception is where there is no next level and they're all useless.

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