Yeah, the outcome is great. I just wonder why they waited more than a year to look into it. Maybe this will set a good example for the industry that with a little bit of effort you can take care of your customers and sell more product.
If this were the 80's and a hard drive vendor had more than two reports of data loss under, say VMS, there would have been engineers on a plane to DEC by morning to get it solved by the coming weekend.
Now we have thousands of users with reports and millions of units sold, and a wealthy vendor, and it's all crickets, leaving some kernel hackers to half-ass a blacklist. It's not like this is BeOS - there are millions of servers running in the target market. I don't mean to absolve the bad troubleshooting by kernel devs, but want to know what drove the apathy at Samsung (and other vendors behaving poorly). It's obviously not profit motive.