ISPs Offer Faster Speeds, Why Don't We Get Them? 688
Ron Williams asks: "I'm infuriated every time I see that companies are raising their speeds when they can't maintain their current speeds. Here's my biggest issue: my grandmother signed up for the 3Mbps DSL plan through Verizon, however a speed test said she was only getting 750Kbps. Why pay for the extra bandwidth when she's not getting it? She downgraded to the 768K plan expecting to still have 750K. Wrong, instead her speed dropped to 300K. So, how about instead of companies constantly claiming to increase their speeds, they get their actual speeds correct. Comcast has done the same thing, I had their 6Mbps plan at one point, I got 2.5Mbps usually and sometimes 3Mbps, so they're all doing the same thing. In closing, with all these speed increases, why is my Internet not getting faster?" What practices and tools do you use to test your bandwidth speed and how have you approached your ISP when the performance repeatedly fell short of your expectations?
One thing to note is that you'll never get the top speed advertised for any connection due to transmission overhead; even so, you should be able to get close (within about 10-20%). Also, ISPs oversell their bandwidth, so if you run your speed tests when other customers are using their connection, you will notice the performance hit.
No surprise here move along (Score:3, Informative)
Yes they oversell their capacity. Some places it isn't too bad (my connection), sometimes it becomes as slow as dial-up. I'd vote with my dollars appropriately.
my dsl, my test... (Score:4, Informative)
Yeah I wonder about that, I'm supposed to have DSL (Verizon), always suspected it to be a bit slow: here are my test results: download: 783kbs, upload: 138kbs. I don't have my contract here, but that seems slow. I'm moving from this house, or I'd check further into it. (I just checked, I'm paying for the high speed connections, my test results are about 1/3 what "up to" speeds should be...)
My download speeds feel sluggish, the upload speeds are a little painful. My biggest objection to the upload speed results is they are just barely better than ISDN. WTF?
(BTW, go here [visualware.com] if you want to see what your speeds are... It's a test site to see if your connection speed supports VOIP. Mine BARELY could.)
Find a real ISP (Score:1, Informative)
Don't have that problem with my fiberoptic (Score:2, Informative)
No real point to that. Just braggin'
speakeasy for both (Score:2, Informative)
Use this to test your connection speed, and make speakeasy your ISP if you want to get the bandwidth that you pay for. It may cost you a bit more, but their technical support, speed, and service policies are more than worth it.
no guarantees (Score:2, Informative)
My favorite bandwidth test (Score:2, Informative)
Re:No surprise here move along (Score:5, Informative)
Easy to do if you're in a broadband-competitive area (I am, and I have Comcast, and if things aren't working to my satisfaction I call them up and say the magic word "Speakeasy".) I know people that only have one option for broadband, and things can get a mite more difficult (I'm not picking on Comcast alone, seems like most broadband providers are only as co-operative as they have to be in a particular service area.)
Cox (Score:2, Informative)
I have never had a problem with their service.
iPerf kicks much ass (Score:2, Informative)
Download it here http://dast.nlanr.net/Projects/Iperf/ [nlanr.net] From the website: "Iperf is a tool to measure maximum TCP bandwidth, allowing the tuning of various parameters and UDP characteristics. Iperf reports bandwidth, delay jitter, datagram loss. "
my solution: I installed a DSL splitter (Score:5, Informative)
I just moved to a new house. This time, I decided to do things right, and had a DSL splitter [homephonewiring.com] installed at the point where the phone line enters the house. [My splitter looks just like the one in the picture.] The previous owner had had unacceptably low DSL speed, but with the splitter installed, I'm within about 8% of the theoretical maximum on the 3 Mb/s plan. The phone line between the NID mounted on the outside wall of my house and the phone exchange is likely not perfect, which may account for the 8% degradation.
Note that the rated maximum speed (3 Mb/s in my case) accounts for not just the actual payload data being transmitted, but all of the protocol overhead as well: TCP headers, IP headers, etc (there are multiple protocol layers, each with overhead). Your typical internet speed test is not able to directly account for all of the protocol overhead, so your data will be transmitted slower than the rated line speed.
Doug Moen
Re:my dsl, my test... (Score:5, Informative)
I have 3Mbit down/384k up service (and was getting 3Mbit down and 360k up on their test, and it still told me I couldn't use VoIP with good QoS, yet I use VoIP all the time on my network and get quality equal to or better than my cell phone. It's not clear to me that their test is all that useful - or their metrics are screwed up. If they consider 33 ms ping times bad, I'd like to know where they can find a better residential connection.
Really though, this whole story is a non-issue. I have yet to see an ad for any residential serviice that doesn't say "speed not guaranteed". The speeds they quote you are always "up to this number", not "you always get this number". For cable it's a shared medium between other users on your head end, so unless you're the only user, you're not going to be able to max out the line. 802.11b is supposed to be 11 Mbit per second, but I rarely get that, because it's divided among the other users of the access point. It doesn't mean Avaya and Enterasys are scamming consumers because their access points don't always give 11Mbit/sec. DSL is very sensitive to your distance from the CO and quality of the wiring, so of course it's not guaranteed. Even a LAN is not guaranteed. For short and medium transfers, I rarely get 100 Mbits out of my local network. These "connection testers" are mostly useless - a better test is to download large amounts of data (BitTorrent, for example) and look at the average throughput.
Speeds are Not Guaranteed (Score:1, Informative)
Re:SLA? (Score:5, Informative)
It's more like buying a Ferrari with a top speed of 196mph, and then finding that you can rarely go faster than 60 because other drivers are always in your way.
Re:Shocking! (Score:1, Informative)
SLAs mandated on $$ lines (Score:5, Informative)
That's because the FCC mandates SLAs on T/Frame/OC lines.
False advertising != lack of SLA (Score:5, Informative)
Now, there are certain exceptions. In general, you can't drive a dense network at much beyond 1/3 the rated speed - thin-wire ethernet was bad for that - so you can expect similar sorts of problems on a shared line such as cable. The entire design of cable - a single line with taps off it - is exactly what thick-wire and thin-wire ethernet were like.
However, the article mentions DSL. DSL is not a shared line, it is essentially a dedicated line. The service only becomes shared at the teleco's CO (as that's where the DSL modems are, on the other side). At that point, everyone gets plugged into one or more routers. Now, when you change the speed of the modem, they simply program the DSL modem on their end to take a slower connection. They do not (at least, if they are network neutral) mess with the routers to change the priority of your network traffic.
Interestingly, when I worked for a company that got SDSL installed (no service agreement), the engineer ramped up the listed speed beyond what we'd paid for, but the actual speed we ended up with was what we'd bought . This doesn't conflict with what I've just said - we were on the edge of the service area and the speed we were supposed to get simply didn't operate. At all. Apparently, if the copper is poor, not all frequencies are guaranteed to work, and it's not an upper limit - lower speeds can be affected too.
Anyway, to the poster of the original story, I'd strongly suggest getting an INDEPENDENT person that you can trust to check the phone wiring from the DSL modem as far out as practical. At the very least, check the wiring in the house. It is possible that poor wiring, a rusty connector or a loose connection somewhere is killing the speed. If that is the case, then fixing the problem would be very cheap and easy, and would save a LOT of money - you'd have more bandwidth without shelling out the extra cash.
If the wiring is good, then the fault lies with the ISP, and I'd suggest calling a consumer advocacy group for advice on what to do - if, indeed, you can do anything. If only a handful of people care enough to actually do anything, you probably can't - although there are usually multiple DSL providers in an area, and some are better than others.
If a LOT of people are VERY frustrated AND willing to spend hard cash to get this fixed once and for all, you might want to investigate the pros and cons of setting up a DSL cooperative. The teleco can't deny you equal access to the CO (that's law), but industrial-strength network equipment (DSL modems, high-end routers, T3 or T4 line) - that isn't cheap. And, yes, you probably would need to go to a T3 or T4 in order to make the whole thing fast enough to pay for itself. This is NOT a recommended option, without some serious funding behind it. However, if the funding is there, it is the one path you can take that (a) guarantees you the results you want, (b) guarantees the ISP has consequences it WILL notice, and (c) guarantees you the undivided attention of every disenchanted geek and abusive ISP on the planet - at least, for a week or two.
Re:my solution: I installed a DSL splitter (Score:4, Informative)
There's no reason to pay $57 for what your DSL provider gave you for free plus a fancy plastic enclosure. Just cut the RJ-11 jack off one of the filters they give you and wire up your own 'splitter' in a $2 junction box.
Some of us do get the speed (Score:3, Informative)
But that's not what I'm concerned about. They finished installing the Project Lightspeed box just up the street a few months ago, and I'm close enough that if they really do use VDSL2+, I can get 50-100 Mbits bidirectional. But guess what? They're only offering 6M down / 1.5M up for the near future. The rest of it is reserved for their stupid cable-over-IP service, and I really don't want pay TV, no matter which company or technology it's coming from. I'm quite happy with free over-the-air ATSC, especially PBS.
However, I am aware that the DSL I get is technically a business class DSL (it's the same price as the equivalent business class service), so maybe in a few months when they start hooking it up, they might have a business class option that's a bit faster.
Re:If you are getting what you want/need in the en (Score:2, Informative)
I could install satellite, but it would cost me.....a LOT.....a WHOLE LOT!!!!! Try a $1000 non-refundable damage deposit to put the dish on the building plus a minimum of $75000 in renters liability insurance.
I can't get cable, because the same owner that sells the rights to the phone lines also sells rights to the cable...and guess who buys them....the phone company.
Even in the case that the owner sells the rights to two different people (phone and cable to two separate companies), the two parties generally get together and reach a side agreement. In my current building, I am supposed to be able to get Comcast cable and internet....but Comcast and SBC got together and swapped rights on several complexes. Now SBC controls phone AND cable in my complex and Comcast has the same in another (reselling someone elses phone service).
You can't win for losing.
This is pretty much the case at every apartment I have EVER lived in within the Dallas metroplex. The only exception was the apartment in the high crime district where we couldn't even get cable or DSL.
In the end, you are technically correct....I could get a satellite. But it is prohibitively expensive. To me it is simply easier and cheaper to put my ego and my temper to the side and suck up. It works. Its easy. Its cheap.
It is kind of like why I stay at my current job.
I figure patience with these inconvenient things now will pay off by saving me much energy and stress while working on my own things/ideas. Different priorities, I guess.
I just look forward to buying a house in the next few months so that I can have the illusion of provider choice for at least a few more months before the telcos and cable companies manage to legislate their monopolies back into (stronger) existance.
In the end, the telcos have millions of lobbying dollars and congressmen have giant holes in their pockets to fill. One day we will all have to bow to our evil communications overlords, may as well start practicing now.
note the wording of the contract. (Score:3, Informative)
2. Why doesn't the internet get faster:
a. I can't download faster than you can upload. So the Asynchronous lack of speed means nothing moves faster than the slowest side.
b. The more people with high bandwidth connect to the net the slower the sites they go to becomes, including popular bandwidth testing sites!
c. Bandwidth capping, many sites cap their speed so as to not overwhelm the customers they had in 2000 (meaning the same companies who code only for IE 5.0)
d. Poor router configuration. Not by your ISP but by the "backbone" providers in between. I've actually worked at an ISP where customers dropped peering agreements because bandwidth was better if we didn't peer with them.(bad routers at our peering provider)
e. Poor site design. I spent a whole day trying to explain to a company why a 1mb webpage was slower than a 30k page from their competitor.
f. You get used to speed. Much like how you used to buy this really great sounding stereo, only to realize 6 months later that it sounds like crap.
g. Poor quality bandwidth testing. Just because you only get 750kbps between you and the testor doesn't mean that's all the bandwidth you have, it means that's all the bandwidth you can get. Switches, Nics, Routers etc all affect what happens.
Re:What are you using to test the speed? (Score:1, Informative)
It's like the only place that I can max out my personal connection.
Connection is:: 9363 Kbps about 9.36 Mbps (tested with 5983 kB)
Download Speed is:: 1143 kB/s
Tested From:: http://testmy.net/ [testmy.net] (Server 1)
Test Time:: 2006/06/01 - 11:06pm
Bottom Line:: 163X faster than 56K 1MB Download in 0.9 sec
Tested from a 5983 kB file and took 5.235 seconds to complete
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Alexa Toolbar)
Diagnosis: Awesome! 20% + : 112.46 % faster than the average for host (cox.net)
Validation Link:: http://testmy.net/stats/id-NUDR6SIAF [testmy.net]
Re:SLA? (Score:5, Informative)
Re:Shocking! (Score:3, Informative)
The reason you can piggyback DSL on a telephone line without affecting voice calls is that DSL uses frequencies outside of the human voice range to transmit the data. The farther away you get from the central office, the worse the signal gets, and speeds are impacted.
In other words, the reason you can call somebody in Japan is because the audio quality does suck.
Slightly OT: Overhead (Score:3, Informative)
Here in the UK, what companies sell as (eg) a 512Kbps connection is actually (from memory) a 572Kbps connection, with the extra few Kbps to account for that overhead. At least, that's how it was at least until recently; I can't tell any more as I upgraded to my ISP's 8Mbps service, but my phone line (as expected) can't handle that rate. (Still, the ~3.6Mbps I get is fine for now, and the upgrade was only £1/month more)
It always makes me laugh when I see companies advertising 16Mbps or even 24Mbps services; I can't believe that more than a handful of people actually have the line quality needed and are close enough to their exchange to achieve those speeds. Now if only BT would start improving the lines...
Comment removed (Score:3, Informative)
Re:If you are getting what you want/need in the en (Score:2, Informative)
Roadrunner Lite (Score:3, Informative)
Re:No surprise here move along (Score:3, Informative)
As it is, my $17.99 rate is a promotional and gives me 1.5 - 3.0 for 12 months - repeated testing of the bandwidth shows that I am consistently just under 3.0 (and when downloading linux .iso images or other large files there is negligable difference between what I was getting through Comcast and what I'm getting now).
$65/month vs $18/month = $564 savings over the course of a year for equal value. I gave Comcast the choice between getting $500 from me or getting nothing and they clearly said that they didn't want anything. It's a free market, I moved on and found somebody who wanted to compete for my dollars - that's the way the system works.
Line filters (Score:2, Informative)
PPPoE/PPPoA (Score:1, Informative)
Re:Bad Analogy (Score:3, Informative)
Also remember that when it is 3 am here in the states it is daytime in other parts of the world. Many high-profile websites are still getting tons of traffic from Europe and Asia. In my experience it is best to do several speed tests at different times of the day and night to see if you can find a pattern in the reported speeds.
As an aside, it is probably the ISP. I used to have SBC (now AT&T) DSL both in Houston and in South Texas. Both times I paid for the high speed connection and never got the speeds I was paying for. Both times after three months I called and complained and lo and behold the SBC rep told me that my DSL line had somehow been "accidentally" locked at the lower speed. That means that I paid for six months of high speed service and got the low speed instead.
Coincidence? I think not, it is just that SBC are a bunch of lame assholes. The reason I say that is because when I last had SBC DSL we had a thunderstorm in the area and the nice clean line I had somehow got affected and I started to get noise in the line. Called SBC tech support and the tech monkeys in India refused to believe me and never did anything to fix my problem. Eventually I got through to a second-level SBC tech (a White guy in Texas) and he verified my line noise problem but again the problem never got fixed.
Eventually I got disgusted with SBC and got rid of my DSL line. I then got Roadrunner cable service which is advertised at 6 Mbps; I consistently get 5.5 Mbps downloads (I live in a low-income barrio and am the only one on Roadrunner so I get all the bandwidth for myself
After a quick scan of replies I'm suprised... (Score:2, Informative)
Speedtests Piss Me Off (Score:3, Informative)
1) When you access a speed test, it is not very likely that the webserver running said speed test is directly on the other side of your link to your ISP. It far more likely that you accessed a test running on a web server on a different network than your ISP's. SO, you are not testing the speed of your line, you are testing the speed of the slowest/most congested link between you, and the speed test site. Or, to put it a better way, you are testing your connection speed to a speedtest. If a speedtest's feed to the internet is only a T1 line, got news for ya, it will never show anyone's speed as anything faster than 1.5 mbit, even if they have 3 mbit dsl.
2) Speedtest enthusiasts (and yes, some people click them like mad, it must be fun, I dunno), seem to believe that just because they have a 7 mbit download, that every web server on the planet is willing to send 7 mbit at you, just because you can potenially see it. Got news for you, that web server is busy servicing god knows what else, and if you get 1.5 mbit, consider yourself lucky. a 7mbit connection is not about having 7mbit to any _one_ site, because it is just not going to happen. It is about having 7mbit capacity TOTAL.
You want a decently (and not good mind you) acceptable speed test, go to freebsd.org, select four different ftp mirrors, and download four different isos at once. A better method is simple, "let the merits of the service speak for themselves." If you can do many things at once, without any noticable speed hit, you have a nice fast connection, with a lot of capacity, be happy. If you can slug it out with little to no effort, you're hitting your upper limit, whip out a calculator, and do some actual math, because a speedtest will not tell you your connection speed.
The question is ignorant, moronic, and doesn't belong here.
Re:Bandwidth Speed Tests (Score:2, Informative)
at my college. This is bad enough, but then I keep having to log in.