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The Internet

How Google Can Make or Break A Small Business 352

securitas writes "USA Today's Jefferson Graham reports on how Google affects small business through its rankings and text ads. The feature describes how the fortunes of small companies turned when their Google ranking rose or dropped, as well as the effects of Google's paid search text advertising model. Search Engine Watch says that Google now performs an estimated 80% of the searches (200 million) on the Internet every day. The result is that Google has become a critical part of any online marketing strategy and has spawned a whole Google-optimization industry where consultants can charge $5,000 per site for tweaking. The feature is light on technical details but the stories of those who prospered and suffered due to Google make a good read."
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How Google Can Make or Break A Small Business

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  • Google Adwords (Score:5, Interesting)

    by glinden ( 56181 ) * on Thursday February 05, 2004 @02:18PM (#8191727) Homepage Journal
    Google's AdWords [google.com] program is remarkable in that truly anyone can buy ads. Small businesses with tiny marketing budgets can buy ads easily. Individuals can buy ads. The interface is simple and easy to use. Google even has a bunch of small business friendly features like limiting your cost per ad and total daily ad spend.

    I've bought a bunch of ads on Google, most recently for my startup, Findory News [findory.com]. Most web advertising is expensive, difficult to set up, and performs poorly. But, because you can pick such specific keywords with Google Adwords and the advertising engine refuses to show ads that don't perform well, you can easily get in front of people that might be interested in them.
  • by Xpilot ( 117961 ) on Thursday February 05, 2004 @02:19PM (#8191733) Homepage
    ...to cyberspace. So go ahead businesses, pay tribute to your new Google overlords.

  • Re:Google Adwords (Score:5, Interesting)

    by filesiteguy ( 695431 ) <perfectreign@gmail.com> on Thursday February 05, 2004 @02:21PM (#8191765)
    And from the webmaster side, the adwords is fabulous. I have been getting referral emails from companies who have generated actual sales from ads displayed on my sites. The nice thing is that my sites are all niche and usually wouln't see much ad revenue. However, with the targeted ads, we're all winning.
  • by The Bungi ( 221687 ) <thebungi@gmail.com> on Thursday February 05, 2004 @02:26PM (#8191853) Homepage
    Lately I've been noticing that the first five or so hits on searches like

    "Compaq iPaq battery"

    are URLs that look like this:

    http://www.suppabiz.ws/search/results/compaq_ipaq_ battery.html

    Of course said page contains ads for something else or is just a redirect/popup trap.

    Google really needs to use their mad skillz to counteract this. Their algorithm is being screwed by the same type of people who brought us BonziBuddy and all that other worthless shit on the web.

    They came up with the best search engine - I'm sure they can stay on top. But I wonder if they've even noticed, given the massive amount of data they must deal with.

  • Re:Google Adwords (Score:5, Interesting)

    by goalive ( 729667 ) on Thursday February 05, 2004 @02:26PM (#8191863)
    I agree, Google Adwords are an excellent resource for any business whose goal is to sell something. In addition to that however, the Adwords are also useful to Webmasters particularly because they are always context-sensitive when they appear on a web page.

    In other words, if your webpage text contains a discussion about "intrusion detection systems" it is highly likely that your Google ad banner will have up to four different companies that sell such devices or software. The advantage is that the Webmaster can offer valid commercial links to his free discussion and often make 25-cents per click; the advantage to the retailer is that they have higher exposure and a greater chance of selling their product. The disadvantage to all of us, unfortunately, is that we're still stuck with banner ads long into the forseeable future.

    Regards,

  • by polymorpheus ( 748411 ) on Thursday February 05, 2004 @02:30PM (#8191897)
    This effect is temporary. With Yahoo! and MSN entering the search business in a serious way, internet search is well on its way to becoming a commodity and it will again begin to look like those with the big bucks can get their ads where they want: at the top of the results. How is this really different from sponsored links or "pay for placement"? The only difference is who's getting paid for what.

    It seems that Google is also less concerned with search quality then before -- just compare their quailty with some of the newer, less heard of, engines. This leads me to conclude that Google's putting their efforts primarily into approaches where they see very large margins, such as content-based (adsense) advertisements.

  • by humandoing ( 237262 ) on Thursday February 05, 2004 @02:31PM (#8191912) Homepage
    I love google... It is my home page in my browser. I use it 100 times a day. But sometimes the results don't cut it, or seem to be in a different direction than what I am looking for.

    Does anyone have recommendations to some good alternative engines? I used to use altavista, askjeeves, hotbot... but I don't remember the last time I got really useful results from them (maybe cuz I haven't used them for a couple years). What about those apps that you can download that search numerous engines?

    It is interesting (scary?) to see how much a business can be affected by the algorithms and voodoo of an entity such as google. What I find about myself as well, is that if I am looking for a store or business that provides a certain good or service, I always go to google (or mytelus [mytelus.com], gag...) to search for it. I don't think I even go to any sort of specialty shops or businesses anymore unless I have found that they have a web site that doesn't repulse me. Anyone else find themselves falling into these sorts of habits?
  • Re:Google Adwords (Score:1, Interesting)

    by Anonymous Coward on Thursday February 05, 2004 @02:33PM (#8191951)
    This brings up a good point. Howcome /. hasn't been ruined by the same kind of spamming that ruined Usenet? Why aren't we seeing tons of links to advertisments or even the text of outright ads posted as regular posts themselves? Could it be that /. is removing those types of posts? I doubt it becuase it would be too time consuming. But for the advertiser, all they have to do is generate a script that will ht Slashdot multiple times with AC ads. Ok, so 10 per day from IP, but... imagine a Windows based worm that targets... /.
  • Trust in Google? (Score:2, Interesting)

    by QAPete ( 717838 ) on Thursday February 05, 2004 @02:39PM (#8192039) Homepage
    People need to be careful when making conclusions over what they get from a Google search. One example: Google won't even correctly spider my site (which gets approximately 275,000 page views per day) and list results, although I have given the green light to Googlebot in our robots.txt file. Google News, in particular, rejected our application to be spidered at all. The semi-automated reply said that our content needed to be on separate pages, not in a 'digest'. Strange, we have it as both...

    I wouldn't even venture a guess as to the amount of web content that Google doesn't display, given its limitations.

  • by bfields ( 66644 ) on Thursday February 05, 2004 @02:42PM (#8192077) Homepage

    There's obviously been an arms race developing for a long time between the people running queries and the people with sites that might be returned by queries. Has anyone thought about what the likely endgame is? To me it seems possible that good impartial search engines are just doomed. How can you write algorithms that automatically read pages and determine their relevance to particular subjects in the face of web-page creators who will do anything to get ranked highly?

    And it's not enough for your ranking method to be a little bit obscure or hard-to-understand; any search engine now has to face the prospect that the economy is capable of supporting smart poeple to work full time on figuring out how to break your ranking algorithm.

    It's not hard to imagine a future where any search engine is either manually maintained (like the various web directories) or completely advertiser-run.

    --Bruce Fields

  • Adwords -Clickbots (Score:4, Interesting)

    by Camel Pilot ( 78781 ) on Thursday February 05, 2004 @02:46PM (#8192131) Homepage Journal
    I have been investigating what kind of protection or filtering Google and Overture provide against clickbots and competitor clicking. I am still evaulating Google but Overture (now Yahoo) does very little and will only take action against click fraud if you push them on the issue.

    Here is a paper [perlworks.com] describing my exchange with Overture on this issue. Summary of paper:

    Overture claims to provide "Click Protection" for their pay-per-click advertising service. In reality they fail to prevent the most basic and easiest to detect non-authentic clicks - that is competitors clicking on competitors. They do not even filter out a customer clicking on their own links from within the Overture manager. Nor do they provide a method for an advertiser to test their own ad rendered URL's - a necessary function as a means to test the validity of an entered URL.

    Since filtering out such clicks would be simple and straight forward using established cookies or session id's - I can only speculate the reasons for not patching this obvious flaw and question the "sophistication of Overtures "Click Protection".


    Since then I have determined by researching one of my own pay-per-click keywords is that Overture will filter out a client that has a cookie if it clicks more than once every 30 minutes.
  • Make or break? (Score:4, Interesting)

    by FreshFunk510 ( 526493 ) on Thursday February 05, 2004 @02:50PM (#8192175)
    I know it's just an idiom but I think it's fair to say a Google can help a business "make" it but it doesn't "break" it. The article is all about how fortunate you can be if you have top rank in Google but Google in no way is obligated to help anyone nor does it actually break anybody.
  • by graveyhead ( 210996 ) <fletchNO@SPAMfletchtronics.net> on Thursday February 05, 2004 @02:56PM (#8192246)
    Agreed, I noticed the same thing just yesterday. My search was for "ProStar memory installation", and I get dozens of sites which are on the face different, but all point to the same memory dealer.

    It was very difficult to find any actual information about this laptop (other than the marketing crap on the ProStar site) on which I had to perform maintenance. In the end, I gave up the search entirely and just relied on my instincts (which turned out just fine, thanks).

    Is this the $5000 consultants trick? Buy up dozens of semi-related domain names, use a bit of XSLT to make them slightly different, and then tweak the content for your clients? Not only is this very shady, it is going to reduce the effectiveness of Google dramatically :(
  • by Awptimus Prime ( 695459 ) on Thursday February 05, 2004 @02:57PM (#8192262)
    Aside from shopping sites and very random, hard to find things, I don't see where Google is so important when it comes to being broken.

    Most businesses seem to use the web as an extension of their brick and mortar business. It's a place you visit when you need extended information on a company or a quick way to communicate with a corporate office.

    Simply putting your site on your next batch of business cards will probably produce more relevant visits to your site than having every person who typed a word that happens to match with your advertising scheme with Google.

    For instance, if I am going to do research on window curtains, I will probably hit up a few big brick and mortar store's websites, then go check out the products in person. Since the big corporations seem to be the only people running stores these days, it would seem that most people would know what is in their area without the assistance of the web (except for driving directions). Most folks would know Linens 'n Things, Bed Bath 'n Beyond, Riches, Target, Walmart, etc have such items and would not need to do a blanket search on Google for 'window curtains'.

    Personally, when I do a search and see where a company obviously paid for their search location, I will rarely visit. I tend to assume they are just concerned about getting a bunch of hits for banners and redirection to sites I would have already visited on my own.

    I know it's important to some web-only, small companies without a well-known name. But this is not something I would consider 'make or break' on a wide scale. It sounds more like a case of a small minority making a majority of noise over something they do not think is fair.
  • Re:Google Adwords (Score:5, Interesting)

    by captain_craptacular ( 580116 ) on Thursday February 05, 2004 @03:01PM (#8192303)
    But are non-intrusive, relevant banner ads such a bad thing? I hate to say it but I've actually been glad to have my attention snagged by relevant ads a few times. The other 90% of the time I have no trouble absolutely ignoring the banners...

    I guess it's a matter of perspective, but I see it as a win for the consumer as well when they are brought together with a merchant who supplies them with something they really wanted or needed. The problem with banner ads in general is that they are usually huge spammy catch alls pimping products that no-one gives a shit about. Googles adwords go a long way towards fixing this problem, at least their ads are somewhat relevant to the subject at hand, whatever that may be....
  • Re:$5,000 per site (Score:3, Interesting)

    by gnu-generation-one ( 717590 ) on Thursday February 05, 2004 @03:30PM (#8192770) Homepage
    "Always be cautious when hiring an "expert" to optimize your site. A lot of "experts" recommend tactics that used to work but can now get you banned on Google."

    It's probably stuff you already know, like filling pages up with keywords, generating link-farms, and such like. Thousands of domain names doesn't hurt either. Basically it's all junk, as you're selling access to someone else's resource, and any clients will end up pissed if google decides to change their algorithm and you've taken their money for nothing.

    People have been asking for help with making their pages appear on Google, but my advice is always: just write a decent website - I don't want their crappy 3-page corporate brochure mucking up my search results.

    Oh, and list the site on DMoz. That gets you the right targeted google searches fairly easily.
  • Re:Google Adwords (Score:2, Interesting)

    by goalive ( 729667 ) on Thursday February 05, 2004 @03:39PM (#8192895)
    Agreed, I've had my attention snagged by some relevant Google ads as well, which resulted in me discovering a product that I didn't know was available. One that I discovered in recent memory was, of course, a commercial software offering, and as someone who purchases software for my own business I appreciate the discovery. On a major site for which I am an editor, we have about 18 million visitors a year. I've found so far that the Google ads are highly relevant to the article content that we offer... I only wish we could capture more than $0.25 revenue per click. :-) (Actually, we're quite happy with the revenue received thus far, and as I don't personally see any of it myself I'm rather ambivalent. I just think it's a useful sort of ad network.)
  • by FreshFunk510 ( 526493 ) on Thursday February 05, 2004 @03:43PM (#8192963)
    An interesting point being brought up by responses on this thread is the informational Google versus the business/products Google. We have 2 scenarios:

    - Searching for "Apple" while looking for information about the company, who is on the board, company history.
    - Searching for "Apple" while looking for an iPod.

    This is an extremely bad example, but the point is I think the problem that Google is running into is that the line between information or selling products is becoming too fuzzy. But I would say that both searches are "legitimate". In the least, the blurring of this line only serves to dilute the search results.

    Maybe a solution would be to move all product/purchase type searches to Froogle and have Google return ONLY informational sites instead of sites that sell products (which seems inline with their original intent).
  • Re:Google Adwords (Score:2, Interesting)

    by sfjoe ( 470510 ) on Thursday February 05, 2004 @03:44PM (#8192974)


    Maybe it's just me but lately I've found Google results to be a LOT less helpful. The last few times I've done a search ( for server configuration problems ), my search results have been mostly postings to web-archives of email groups. Usually, the information I need is not there but when it is, I have to sift through the threads on the topic of disussion to find what I'm looking for. I liked it better when google pointed me to a web page that had the information I needed.
  • Re:$5,000 per site (Score:5, Interesting)

    by dubiousmike ( 558126 ) on Thursday February 05, 2004 @04:09PM (#8193364) Homepage Journal
    As someone who subscribes to quite a few web marketing/desing/PR/SEO (search engine optimization) newsletters, I have NEVER heard so much bitching as I do from those who are weathering "Florida" which is the nickname they are giving to Google's recent re-ranking.

    Frankly, these small companies who are putting all of their eggs in one basket by relying so heavily upon Google are destined to fail.

    Google did the re-ranking to encourage folks to both pay for Adwords AND to make a push for Froogle (which is free as in you don't have to pay for listings!!)

    Its amazing how people who are getting something for nothing can bitch when that something turns into what they generally have to put into it - nothing.

    SEO isn't rocket science and those who would pay $5000 for it have too much money in their budget. I have achieved #1 rankings without implementing half of what I could to boost them otherwise....

  • Re:Google Adwords (Score:3, Interesting)

    by The_K4 ( 627653 ) on Thursday February 05, 2004 @04:11PM (#8193385)
    If you read the artice you would see like one case where a competitor spent time clicking on the ad. This can blow though the daily $ limit and in a short period and keep most searchers from ever seeing that ad.
  • by WindBourne ( 631190 ) on Thursday February 05, 2004 @04:24PM (#8193553) Journal
    It is funny that Google has a near monopoly based on a superior product and the ppl who are complaining typically use MS which is a company that has aquire a monopoly through illegal means. MS has actually destroyed far more companies just with a single update than Google has.
  • Re:Google Adwords (Score:5, Interesting)

    by hendridm ( 302246 ) * on Thursday February 05, 2004 @04:46PM (#8193875) Homepage

    > Small businesses with tiny marketing budgets can buy ads easily.

    I've had different results with AdWords. I wanted to test the waters with it so I set a budget of $1.00/day and 5 cents per click. I was quickly disabled for having "too few clicks" so I increased it to 25 cents per click and had the ad re-enabled. Again, it was disabled because of too few clicks. Finally, I tried raising it to $1.00 per click and again had the same results. I'm not sure what you consider cheap, but paying more than $1.00 per click to get decent placement is not my idea of cheap. I can find better click-throughs elswehere for around 35 cents per click and not be charged $5 to re-enable my ad if it does too poorly. For a small business getting started, it's tough to pay than a dollar or two CPM. A thousand impressions with .5% CT rate doesn't add up to much business, and the money for those ads doesn't grow on trees.

    I've had better click-throughs with Market Banker [marketbanker.com] or ads on Kuro5hin.

  • Re:Google Adwords (Score:3, Interesting)

    by holmesIV ( 618639 ) on Thursday February 05, 2004 @05:10PM (#8194206)
    You seem to be assuming how much you spend per click is the reason you are being disabled. This isn't true. You are disabled if no one clicks on your ad. You need to change your ad until it starts getting clicked on.

    This methodology on Google's part is a win/win. You don't end up with a useless ad that no one is clicking on and they don't end up serving ads people don't want to see.

  • by weave ( 48069 ) on Thursday February 05, 2004 @05:17PM (#8194321) Journal
    Your points are all valid and the advice is available in any decent $50 book. I'm talking about the guys charging $5,000 to tell people how to load up pages with unreadable meta-garbage for example.
  • by KalvinB ( 205500 ) on Thursday February 05, 2004 @06:11PM (#8194946) Homepage
    And I'm ranked just above WinDrivers.com on the first page.

    I didn't pay for that. I just have a massive collection of drivers. My site consumes an 80GB harddrive and about 50% of that is drivers.

    WinDrivers.com used to charge $50 a year for access to their collection which I remember because I thought it was so outragous. Now they charge $29.95 a year. Which is 5 cents less than I charge. However they still charge $5 for a day pass where I charge $1.

    If you're looking for a specific file that Windows told you're missing and you type it in Google, my site will be top ranked if I have it. Sites like WinDrivers.com tend to ZIP up their files. I let them all hang out.

    I'm also highly ranked on DirectX related things because I have practically every version of the SDK. And likewise, all the files are available indiviually. So looking for a specific file will result in my site comming up.

    It's content that gets a site ranked high as well as the domain name, file name, and directory name.

    I'm currently in the process of revamping the site which will probably kill me on Google for a bit as it reindexes everything but that doesn't take long.

    You don't need to pay $5000 to get highly ranked. You just need some sense and a well designed web-site with stuff people would be looking for.

    Slashdot isn't bad advertising either. Recycled Russian Brides was probably the most effective sig ad. I had a front page story once and a number of times I've written articles which have been posted on a major game development web-site. Free advertising in exchange for making something useful.

    Ben
  • by cheesyfru ( 99893 ) on Thursday February 05, 2004 @06:23PM (#8195072) Homepage
    It's too late. Google's already getting greedy [joshw.org] with AdWords.

And it should be the law: If you use the word `paradigm' without knowing what the dictionary says it means, you go to jail. No exceptions. -- David Jones

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