So Mac, Linux, and PC support techs each support about 2,000 desktops - how does that prove Macs/Linux workstations are cheaper to support, or requires less technical support?
If the number of Linux and Mac workstations were doubled to 4,000 each, we would still only have one dedicated tech for each platform.
BTW, I suspect your Mac and Linux workstations rely on a windows network infrastructure to authenticate users, provide file storage, email, perhaps backup solutions and other services - do any of those 33 Windows technicians do double duty taking care of tech support calls on shared infrastructure issues?
With 76,000 Windows workstations, you "suspect" that it might be on a Windows network infrastructure? You must not work in IT. The domain team handles all issues related to the Windows network infrastructure.
Hmm, based on your numbers, you support more Windows machines per support employee - about 2300.
When I worked the Google IT help desk in 2008, I was supporting 3,000 users. Not an unusual number for Fortune 500 companies. As a system admin in my current job, I rarely interact with end users. On the few occasions that I have, they called security because they thought I was a hacker.
Oh look, I got downmodded for that entirely factual observation. How utterly predictable...
What did you expect from offending the computer priesthood? No more computer time for you!
Really? Maybe the boxes (as in the cardboard ones, not boxen) are.
The Dell workstations were manufactured and stored in a Chinese warehouse near an international airport, where 125 workstations and 250 monitors were shipped every two weeks.
I don't know what happened to CS education, but the last 15 years or so the "graduates" might as well have played video games for whatever time they spent in school.
They're too busy designing the next app that will make $1B, which happens to be a popular thesis for the Stanford MBA program.
Did the company relent? Or did they continue to torture their employees?
That particular PC refresh was put on hold by Dell since the client company couldn't provide accurate data on which employee still had old workstations that needed replacement. It didn't help that they were moving whole buildings of employees around at that time. AFAIK, $1M in workstations is still sitting in a warehouse in China.
It would be nice to be able to buy real reputable chargers and batteries for laptops/phones on Amazon but, as Apple is now proving, thats essentially impossible.
Buy from Other World Computing for Apple products. They also provide great warranty service for their own OWC products.
And therein lies the REAL problem with the placement of Macs in the Workplace: Fear of the Computer Priesthood.
The most common compliant I ever got about Macs is the preference file for iTunes becoming corrupt. Deleting the preference file fixes that problem. But I'm also obligated to remind users of corporate policy that they're not supposed to have terabytes of personal media files on their system. However, it's the PC users who screams bloody murder when the hard drive dies and the only copy of their media library is gone.
Do not even try to deny it. I have had more than one Windows Admin. tell me exactly what you said.
The current network I'm overseeing has 80,000+ workstations. Out of a team of 35 people, one specialist handles ~2,000 Macs workstations and another specialist handles ~2,000 Linux workstations. Everyone else handles Windows workstations. Having one person to handle Macs and/or Linux is fairly typical in most Windows shops I've worked for. If Macs ever did overtake the workplace, I'll get a Mac certification and keep on working.
what school and wow ITT is better then that.
Stanford. Which is ironic considering that the founders were Stanford CS graduate students and reportedly wouldn't hire Stanford CS graduate students during the early days of Google.
If the employees were given a choice between a Mac and a WinPC, I think it is reasonable to assume that they would self-sort by IQ.
When I did a PC refresh project to replace old Dell workstations with new Dell workstations, quite a few engineers wanted Macs. That drove the Dell project manager up the wall.
What about when it's dumb users who can't even turn the systems / displays on or other stuff like can't work the web and need to call to get basic help?
When I worked at the Google IT help desk, I had to talk a recent computer scientist graduate student through the process of turning on his own workstation since no one was standing around to turn it on for him like they do at the university computer labs.
At least if you are a professional in a field.
Because I would expect my professional to be at the level of current science and technology. I do expect my mechanic to think that sand isn't the best lubricant for my gear box, I do expect my doctor to know that it's not a good idea to sprinkle holy water that he got from the holy pond in his garden into my open chest wound and I do expect my IT security guy to know that it's not a good idea to let the new server sit on the ley line in front of our HQ for a night to absorb the good energies.
If you want to believe that, great. But get out of your field of work before you do. If you want to offer "alternative" stuff, move into that profession instead. I am sure there is a market for that too, else people would not have invented that snake oil. But if you are my nurse and responsible for working on my child, I do fucking EXPECT you to give him or her that MMR shots and not avoid it because you "don't believe in it".
Take an astronaut to launch.