I have to raise an eyebrow about your comments. Granted, I'm not out in the middle of nowhere, but I live in North GA and can drive all the way to Orlando, FL and not lose service, although it may not be as strong in some places, it's still there. On the other hand, there's a control room at work, buried deep in the middle of the building, and if the door to the room is closed, I get nothing. If the door is open, I get enough to get the occasional text message. I have to go to my office to make a call. I have T-Mobile, and had the same problem when I had Virgin (Sprint network). On the upside, I've traveled to Canada, and my son to Germany, and our phones "just worked." So I can't attest to network performance for where anyone may live, nor customer service (haven't needed it, which is the best service, IMO), but if you travel internationally, T-Mobile can be very handy to have. I pay $160/month for my family of four. I was paying the same at Virgin, but for prepaid without as many minutes and much less total bandwidth.