First of all, never call your product a "competitive product". You know what this means? Essentially what you're saying is "the others are just as shitty, so why try harder?" Another thing is that the message is not what you say but what your audience hears. It's nice that you feel like your customer has a seat at your table, but this does not arrive at your customers. They do not feel that way. And if you care about how your customers think about you, this is what matters.
One thing is certain: Goodwill goes a long way, and it takes a long, long time to rebuild from ruins. And let's be honest here, Comcast's goodwill is in the gutter. You have a long uphill battle in front of you if you really care.