Comment Re: online petitions mean shit (Score 2) 18
The European Commission is the EU's civil service. Petitioning it was always a long shot, because for them to act you have to convince them that there is a good case within existing EU rules. They aren't there to make new rules, they are there to enforce the existing ones.
They have effectively said that existing consumer protection rules don't extend far enough to force publishers to make offline patches and server code available, but in their opinion do offer some of the things being asked for already and so the petitioners should contact their state consumer rights body.
To get a change in the rules, it needs to go through the European Parliament and the elected MEPs. That's how democracy works. Elected officials make the rules, civil servants enforce them.