American author and entrepreneur Seth Godin argues that though hardware is nice and dandy, it is the software that matters. And not just software that runs on a computer, "but the metaphorical idea of rules and algorithms designed to solve problems and connect people,"
he writes. Godin has used the piece to note how Apple has increasingly grown focused on hardware, and as a result, it's not putting much effort to fixing its software. He writes, "Automator, a buggy piece of software with no support, and because it's free, no competitors. Keynote, a presentation program that hasn't been improved in years. iOS 10, which replaces useful with pretty. iTunes, which is now years behind useful tools like Roon. No significant steps forward in word processing, spreadsheets, video editing, file sharing, internet tools, conferencing, etc. Apple contributed mightily to a software revolution a decade ago, but they've stopped. Think about how many leaps forward Slack, Dropbox, Zapier and others have made in popular software over the last few decades. But it requires a significant commitment to keep it moving forward. It means upending the status quo and creating something new." From the article: Software can change faster than hardware, which means that in changing markets, bet on software. It's tempting to treat the user interface as a piece of fashion, some bling, a sort of jewelry. It's not. It's the way your user controls the tool you build. Change it when it stops working, not when you're bored with it. Every time you change the interface, you better have a really good reason.
John Gruber disagrees. He writes: Software, in general, is much better than it used to be. Unlike 1995, we don't lose data due to bugs very often. (For me personally, I can't even remember the last time I lost data.) But our hardware is so much better than our software, the contrast is jarring. An iPhone is a nearly perfect object. Sleek, attractive, simple. The hardware is completely knowable -- there are only five buttons, each of them easily understood. iOS, however, is effectively infinite. The deeper our software gets, the less we know and understand it. It's unsettling.