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Comment Re:Reddit as we knew it died the weekend of July 4 (Score 1) 70

That ended overnight when they stopped allowing anonymous access to old.reddit.com.

So, the anonymous access?
Meh. I can't even remember how many pseudonymous Reddit accounts I've had. Wear one out, switch to a new one. Sometimes I get in an argument with myself between two identities. In the grand tradition of Galileo.

Comment Re:Good (Score 1) 137

People didn't like phone trees, and phone trees have endured. AI might finally kill the phone tree.

The decrease in Indian call centers were mostly due to broadening offshoring destinations and increased emphasis on skill at sounding American. Some places did proudly declare their domestic call center status, but lots more anonymous but credible sounding call centers exist.

Here, the accent is whatever they want, the cost is closer to an automated phone tree than a human.... I think this one is persistent, though I will penalize companies that fob me off to LLM even if I have to pay a little more for the ones with actual human assistance. Of course, I almost never contact a company so I may be none the wiser. The only times I contact a company are almost always because I need their authority to make something happens rather than 'help', and the companies are not having the LLMs do anything but try to spew crap out of the knowledge base, and when nothing is there make up something instead, like the ability in the online self-help to do things that aren't allowed to the client.

Comment Re:Now you'll never get a straight answer (Score 4, Interesting) 137

To an extent, but recently had an exchange with one of these AI chatbots, and the difference is that the chatbot will confidently declare things that are actively incorrect. They will tell you to do things that simply don't exist. E.g. to transfer the case, go online and perform a very verbose set up steps starting with a button that doesn't exist). Note that we had asked to transfer because it misrouted us, and a human would have done it, but the chatbot had some weird imagined procedure for this.

But yes, human support has been pretty bad too, often deliberately prevented from being able to correct an issue. But at least they don't go off on weird tangents made up entirely from nothing.

Comment Re:All your data center are belong to us (Score 1) 75

They don't need data centers. Read Project Maven. That stuff ran on a system that could be shipped to the front in a cargo container. Try asking the Navy if they'd like a battleship. For free, even.

I hope, for your sake, that you're not heavily invested in data centers or supporting infrastructure. And you are hoping for a bailout.

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