Submission + - WAPO sued, reader accuses it of using 'surveillance pricing' to gouge readers (the-independent.com)
A Washington Post reader has sued the Jeff Bezos-owned newspaper, accusing it of spying on its own subscribers to jack up their subscription prices.
Chelsea Blink’s class action complaint alleges that The Post began "covertly harvesting" data from its subscribers' phones, computers and tablets after the billionaire Amazon founder bought it for $250 million in 2013.
The Post then aggregated and analyzed the "deeply personal information" to "weaponize" it and maximize profits, according to the 28-page lawsuit filed in Superior Court in Washington, D.C.
"The more loyal a reader became, the more data The Post could gather to estimate how much more that person might tolerate paying at renewal," the court filing says. "Rather than rewarding loyalty, The Post’s system converted Subscribers’ engagement into leverage against them. Longtime Subscribers would end up paying more than new customers simply because the company knew more about them."
Blink's lawsuit, first reported by Mediaite, accuses The Post of violating local consumer protection law through its alleged "unfair and deceptive acts."