Comment Social Engineering scams so feasible now... (Score 1) 145
I got a 'cold call' from what was actually a legit AI bot just a week ago (from a financial services company serving the loan for some home improvements).
stupid thing never understood "let me talk to a human" no matter how many times i tried.
it was legit, but i just gave up, hung up, called the same number back, and hitting the '0' operator, got a human who handled the situation in a matter of minutes, no frustration involved.
The key thing is the bot cold-called ME but wouldn't provide ANY verifying information that it was what it claimed to be. They have an account # for me, but they wouldn't tell ME it to confirm they were who they were and my account was what they expected to see. Not even something like "last 4 digits".
I mean, they ask US for last 4 digits of something but they won't do the same for us in return?
THIS IS A DAMN PROBLEM, because yeah, we need to have a way to trust that bot-calls from AI are who they say they are, because it is REALLY F'ING EASY to program a bot to do the psychic equiv of a 'cold read' as part of social engineering a scam.