Submission + - Nvidia: Your plugging it in wrong. (theverge.com) 3
fahrbot-bot writes: Nvidia thinks RTX 4090 cables melted because they weren’t fully plugged in
Weeks after Nvidia announced that it was investigating reports that the power cables for its RTX 4090 graphics card were melting and burning, the company says it may know why: they just weren’t plugged in all the way.
In a post to its customer support forum on Friday, Nvidia says that it’s still investigating the reports, but that its findings “suggest” an insecure connector has been a common issue. It also says that it’s gotten around 50 reports of the issue.
Nvidia’s flagship card uses what’s known as a 12VHPWR power connector, a new standard that isn’t natively supported by most of the power supplies that people already have in their PCs. Because of that, it ships an adapter — or “power dongle,” as Friday’s post calls it — in the box. Users’ initial reports blamed the adapter, with some saying that the melting cable had damaged their $1,599 GPU as well.
It could be easy to read the company’s findings as shoving blame onto the users. Sure, Nvidia doesn’t come right out and say that it’s user error, but it’s heavily implied in the post. It also seems like a very convenient explanation, since people have been speculating for almost a month that the issue is caused by something more complex, like bad soldering or wires too small to reliably handle the massive amounts of power pumped through.
Weeks after Nvidia announced that it was investigating reports that the power cables for its RTX 4090 graphics card were melting and burning, the company says it may know why: they just weren’t plugged in all the way.
In a post to its customer support forum on Friday, Nvidia says that it’s still investigating the reports, but that its findings “suggest” an insecure connector has been a common issue. It also says that it’s gotten around 50 reports of the issue.
Nvidia’s flagship card uses what’s known as a 12VHPWR power connector, a new standard that isn’t natively supported by most of the power supplies that people already have in their PCs. Because of that, it ships an adapter — or “power dongle,” as Friday’s post calls it — in the box. Users’ initial reports blamed the adapter, with some saying that the melting cable had damaged their $1,599 GPU as well.
It could be easy to read the company’s findings as shoving blame onto the users. Sure, Nvidia doesn’t come right out and say that it’s user error, but it’s heavily implied in the post. It also seems like a very convenient explanation, since people have been speculating for almost a month that the issue is caused by something more complex, like bad soldering or wires too small to reliably handle the massive amounts of power pumped through.
