Thomas LaSusa writes "In this year's reader survey, Network Computing Magazine editors invited IT managers to vent about the tech challenges they face every day and how they wish vendors would address these problems. Read the unvarnished truth about what your peers are thinking." From the article: "This isn't the Top 10 worst vendor list, though. The largest tech companies tend to get the blame because they're the easy targets. Individual experiences with a particular company will vary widely; for every person who blasted Dell or Symantec for poor equipment or lousy service, someone else sang their praises. Instead, we find it more worthwhile to identify key areas where technology vendors as a whole aren't living up to their own boilerplate marketing. Some of the vendors contacted for their reactions to this story explained that today's enterprise networks are bewilderingly complex and run a vast number of OSs, applications and protocols. They all defined customer support as a top priority, but recognized that problems can't be solved by first-level support. Whether you consume or sell technology products, read on for an unvarnished look at what 755 IT decision-makers want — and don't want. You might just come away with new strategies for dealing with your vendors or serving your customers."
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