Best Unified Communications Software in the Middle East

PBXware is the first and most established IP PBX Professional Open Standards Turnkey Telephony Platform. PBXware has been providing flexible, reliable and scalable Next Generation Communication Systems (NGCS) and VoIP solutions to small and medium-sized businesses (SMBs), enterprises and Internet Telephony Service Providers, (ITSPs), call centers and governments around the world since 2004. This is done by combining the best of the latest technologies. Bicom Systems softswitch is available in the Business, Call Center, and Multi-Tenant Editions. Each edition supports specific features that maximize performance, reliability, expandability, and expandability.

The Yeastar P-Series offers a comprehensive Unified Communications (UC) solution that harmoniously combines voice, video, messaging, and presence functionalities into a singular platform. This integration removes barriers between various communication methods, enabling contemporary teams to transition smoothly between mobile, desktop, and web interfaces while maintaining seamless continuity.

Nextiva combines AI, automation, and omnichannel communication into a single platform that transforms customer experience. It empowers businesses to meet customers on their preferred channels—voice, SMS, email, chat, social, or video—while providing teams with a unified interface to manage interactions. The platform’s customer journey orchestration engine delivers real-time actionable insights, allowing companies to anticipate needs and automate key workflows. With AI-driven automation, organizations can increase self-service containment, reduce costs per interaction, and improve resolution rates. Nextiva is also designed to enhance workforce engagement with tools that prevent agent fatigue, streamline collaboration, and boost retention. Its open architecture and REST API foundation ensure scalability, security, and compliance, even in hybrid or regulated environments. Recognized by TrustRadius, G2, and Gartner, Nextiva has become a top choice for organizations seeking both innovation and reliability. By consolidating technology and reducing IT overhead, businesses maximize ROI while unlocking better customer outcomes.

Dialpad consolidates all your communication resources into one unified platform, integrating voice calls, messaging, video conferencing, and team collaboration into a cohesive cloud-based solution. Equipped with AI-driven insights and effortless integrations, teams can remain connected, efficient, and well-informed, regardless of their work location, ensuring that productivity never falters.

Unlock the potential of effortless communication with ULTATEL, the renowned business phone solution designed to elevate your operations. This versatile and adaptable unified communications platform allows you to seamlessly combine voice, SMS, chat, video, and access over 40 advanced features for unmatched efficiency. Enjoy complete transparency with ULTATEL's straightforward pricing approach, eliminating hidden costs and setting a new benchmark in the industry. As a distinguished leader in the Gartner Category and a G2 High Performer, ULTATEL equips your team with state-of-the-art technology, ensuring they can maintain connections with clients wherever they are, at any time. Need support? Our award-winning Customer Support team boasts an impressive 94% resolution rate on the first contact, with dedicated professionals available to assist you around the clock, every day of the year. With Ultatel, your business will remain nimble, responsive, and consistently connected—pushing the boundaries of what's possible.

Cloudbrink's secure access service boosts employee productivity and morale. For IT and business leaders whose remote employees cannot be fully productive due to inconsistent network performance, Cloudbrink’s HAaaS is a high-performance zero-trust access service that delivers a lightning-fast, in-office experience to the modern hybrid workforce anywhere. Unlike traditional ZTNA and VPN solutions that trade off security for user performance, frustrate employees, and slow productivity, Cloudbrink’s service secures user connections and solves the end-to-end performance issues that other solutions fail to address. Cloudbrink's Automated Moving Target Defense security is ahead of any other secure access solution. Rated by Gartner as the "future of security", Cloudbrink is leading the way. By constantly changing the attack surface, it is significantly harder to identify and attack a Cloudbrink user's connection. ==> Certificates are rotated every 8 hours or less ==> There are no fixed PoPs - users connect to three temporary FAST edges ==> The mid-mile path is constantly changed If you are looking for the fastest most secure remote access connectivity solution, you have found it with Cloudbrink.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

Founded in 2003, Digital Samba is a privacy-first video conferencing company rooted in the European Union — where the world’s strongest data protection standards are set — and trusted by organisations across the globe. Our technology is built around zero tracking, uncompromising security, and long-term reliability. We provide two ways to connect: Digital Samba – a free, ready-to-use platform for meetings, classes, webinars, trainings, and events. Digital Samba Embedded – an API and SDK that lets organisations embed fully customisable, branded video conferencing directly into their own apps and services. Our minimalist design puts usability first, while delivering powerful features like HD video and audio, screen sharing, breakout rooms, whiteboards, polling, Q&A, AI captions and summaries, and secure cloud recordings. For developers and enterprises, advanced options such as full white labelling, CNAME domains, API control, and webhooks provide seamless integration and complete branding freedom. Backed by 99.99% uptime, intelligent bandwidth management, and enterprise-grade safeguards like E2EE, anonymised IDs, token-based authentication, and TLS encryption, Digital Samba is built for critical communications. From healthcare and education to international events like Eurovision, we deliver scalable, secure, and user-friendly video conferencing — without compromise.

ClickSend: A simple, battle-tested SMS API built for developers. Ship messaging features in minutes with a clean API, reliable infrastructure and zero lock-ins. Why devs and sysadmins trust us: - Direct carrier routes to 190+ countries — no middleman - 99.95%+ uptime, low latency, high throughput - Billions of messages delivered globally - Pay-as-you-go pricing — no contracts - 24/7 support from people who actually understand APIs Works the way you code: Integrate via REST API, use pre-built SDKs (PHP, Python, Ruby, Node.js, C#), or trigger via webhooks. Already using Zapier, Make, or Power Automate? We've got you covered with pre-built integrations ready to go. It works straight out of the box — and keeps working when you scale from 100 to 100 million messages. No lock-ins. No fuss. Just reliable SMS infrastructure you can trust. Perfect for: 2FA, alerts, monitoring notifications, transactional messaging, user onboarding flows and anything else that needs to reach people fast.

Your team's communication center. Team messaging, video+audio calling and productivity apps are just a few of the many features available to you. Flock makes collaboration and communication easy. All the features you need in one simple-to-use tool. Flock's all in one messaging, video conferencing and productivity tool makes it easier to work smarter. Flock's powerful, built-in video conference feature will keep you connected. You can have up to 20 people meet in real time. Screen sharing is possible with just one click. Flock's powerful search allows you to find any file, message, or link shared by others. To optimize project management, you can use our powerful suite business collaboration tools, including Shared To-Dos and Polls, Note Sharing, Polls, Note Sharing, Reminders and more. Flock has over 50 integrations to tools such as Twitter, Googe Drive and Todoist. Flock allows you to add your apps with just one click. You won't need to switch between tools to get the job done.

Discover how the Telnyx API is a developer-friendly tool that can transform your business communications. Telnyx is a communication platform that can be customized to meet your specific needs. Our network was designed with real-time communication in mind. We can deliver high quality calls, messaging, data, and data all over the globe. Our SMS API makes it easy to create reliable messaging. Two-factor authentication via SMS or voice codes is a great way to protect your data. You can plug and play your VoIP setup within minutes. Get carrier-grade voice and elastic SIP trunks. You can rest assured knowing that you are protected in the event of a network outage thanks to our cloud-agnostic approach. Telnyx enables communications to be deployed exactly according to specifications.

Aircall transforms business communications with an intelligent, cloud-based phone system built for modern sales and customer support. More than just a calling tool, it provides an all-in-one hub that connects phone, SMS, and WhatsApp conversations in a single platform. Its AI Assist Pro feature delivers real-time coaching during calls and simplifies follow-up, enabling reps to sell smarter and resolve support issues faster. Teams can leverage advanced capabilities like call routing, IVR, analytics dashboards, and power dialers to maximize efficiency. With integrations across Salesforce, HubSpot, Zendesk, Intercom, Shopify, and 100+ other apps, Aircall seamlessly fits into existing workflows. Businesses benefit from reliable call quality, international number coverage, and scalable features that grow with their needs. Customer stories highlight improvements such as a 4% increase in CSAT scores and the ability to process 25,000+ calls per month with stability and ease. Aircall makes customer conversations more personal, productive, and impactful—without the complexity of traditional systems.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Hosted VoIP solution with European focus, but presence in more than 165+ countries. Premium Plus is the basis of all our solutions, so you get the best quality at the lowest price. All numbers can be used to identify you, including your Geographic, National, TollFree, UIFN, Mobile VoIP, Elastic Pool, and many other types of numbers. We also have a SoftPhone, and will soon launch other Roaming products.

EveryDay Voip combines phone, video, meetings, and messaging into one reliable PBX system. Our service is designed to keep you connected to your clients from anywhere in the world. It also gives you the freedom to run your business as you please. You can install our apps on your tablet, smartphone, or desktop and enjoy HD-quality web and audio with one-click functionality. Collaboration is made easy with unlimited SMS, team messaging, and more. Next-generation voice services are scalable, secure, and easy to use. EveryDay Voip is a leader in international carrier services. EveryDay Voip offers the best international wholesale solutions to all communication service providers worldwide, with over 1000+ interconnects that range from PTT's and Mobile Network Operators to VoIP suppliers in-country. To ensure proactive dominance, bring to the table win-win survival strategies.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives. Key Components: - CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features. - ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience. - EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications. - MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities. - SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality. - CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps. - CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.

Yeastar CloudPBX is a future-ready phone system that is ideal for small businesses. Linkus UC Clients will give you easy access to remote working and enhanced call efficiency on any device. Hosted deployment is free of upfront hardware costs and virtually eliminates overheads for management. Yeastar's hosted solution is easy to use and has full compatibility features. Any migration or upgrade will be seamless. * Please note that Yeastar P-Series PBX System is the new Yeastar Cloud PBX that comes with versatile call center features and unified communications features.

Experience a dependable and secure solution tailored for your online business needs. Everything necessary to kickstart your venture is at your fingertips. Enjoy a user-friendly control panel designed for effortless website management. Our team of seasoned support technicians is readily available to assist you. You'll also gain access to an extensive library filled with pre-configured web applications perfect for your site. By partnering with Sherweb, your trusted cloud ally, you’ll be amazed at the possibilities that lie ahead. Our comprehensive cloud management platform, designed to adapt to changing business demands, enables IT professionals to utilize flexible solutions backed by exceptional service from reliable experts. With a foundation rooted in cloud technology, IT professionals can rest assured knowing our continually growing selection of innovative products has been carefully curated and vetted, featuring unique proprietary software you won’t find elsewhere. We provide a robust and mature platform that allows you to balance time efficiency with cost savings seamlessly. Furthermore, you can automate and connect nearly any process by harnessing our state-of-the-art APIs, ensuring your operations are both efficient and effective. With Sherweb, the future of your online business is bright and full of potential.

We unleash human momentum with collaboration, connectivity, and communications technology. All business is human—and when custom technology empowers human ingenuity, people and companies thrive. High performing teams do more, achieve more, and win more. Companies become agile, efficient, and resilient. Our team takes pride in making technology easy and cost effective. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Working with over 30,000 customer locations in 65+ countries, we deliver straightforward, secure, and scalable global managed services and advanced collaboration and communications solutions. Together let’s build your human momentum.

Cytracom makes VoIP easy--simple and easy to sell. Cytracom offers fully managed, enterprise-grade, Hosted VoIP that is tailored to small businesses thanks to its cloud-based platform. Cytracom's channel-driven model allows its partners to reach customers directly, allowing them to offer the convenience of working with trusted managed service providers. Cytracom VoIP solutions allow partners to expand their portfolios, and ultimately increase their revenue and reach with managed services. Cytracom's unrivalled support, tools, and training give partners an edge over the rest, strengthening their confidence in the solution and strengthening their commitment to success. Visit cytracom.com to learn more

Cloud IP PBX offers businesses the functionality of a traditional on-premises PBX system without the significant upfront costs. Additionally, it includes features such as unified messaging, and both sequential and simultaneous calling options. Users can conveniently manage their accounts from web portals accessible anywhere there is an Internet connection, ensuring that important calls are never missed, whether employees are at their desks or on the go. This solution is both affordable and scalable, making it suitable for organizations of all sizes. Partnering with First Communications guarantees access to a cutting-edge platform while avoiding added costs. Given that your phone service is essential for maintaining connections with customers, remote workers, partners, and suppliers, embracing this modern technology is crucial. While advancements in phone technology have historically lagged behind other communication tools, now is the ideal moment to explore SIP Trunking, which offers enhanced capabilities at a considerably reduced price compared to conventional phone services. Transitioning to this innovative solution could significantly improve your business's communication efficiency.

Introducing an unparalleled UCaaS solution crafted to drive the success of Service Providers. Stand out in the competitive landscape by utilizing a fully customizable white label offering that enhances your brand identity. KAZOO, the comprehensive UC platform from 2600Hz, provides the adaptability essential for delivering an exceptional communication experience. Equip your clients with a communication solution that fosters their achievements. With over 300 APIs at your disposal, you can tailor a solution that empowers your customers to enhance their business operations. Customizing your offering under your own brand allows you to strengthen your market presence. The low initial investment facilitates a swift launch while ensuring you remain price competitive. With robust reliability and geo-redundancy features, your clients will experience uninterrupted service. The mobile-ready functionality allows your customers to conduct business anytime and anywhere. KAZOO operates as a multi-tenant platform, giving you the opportunity to diversify your sales strategies. You can opt to onboard resellers, sell directly, or implement an agent model to maximize your reach. This flexibility can significantly enhance your operational capabilities and service offerings.

In today’s enterprises, teams often juggle dozens of applications — project management tools, CRMs, analytics dashboards, communication platforms, and more. Each comes with its own login, interface, and learning curve. The result? Wasted time, scattered information, and mounting frustration. Infince was built to fix that. It’s an enterprise application cloud that centralizes all your tools in one secure, customizable platform. With Single Sign-On (SSO), employees log in once to access everything they need. No more password fatigue or constant switching between apps. Your Infince environment runs on dedicated Virtual Private Servers (VPS) within a secure, scalable cloud. Host your own enterprise apps, or deploy pre-integrated tools from the Infince Marketplace — from productivity and communication apps to analytics and ERP solutions. Everything is accessible via a unified dashboard with intuitive admin controls. Why it works: Boosts productivity by reducing time wasted in app-switching Cuts IT complexity with centralized management Keeps your brand front and center with full white-labeling Ensures security & compliance with private cloud hosting and granular access controls Infince transforms a fragmented IT landscape into a cohesive, high-performing digital workplace. Your team works faster. Your operations run smoother. Your IT gets simpler. And your enterprise finally has a platform built to scale with its ambitions.

Viirtue's white label VoIP and UCaaS software transforms white-label VoIP and UCaaS into a powerful video collaboration tool. It also offers mobile capabilities and a best in class streamlined quote-to cash solution. This allows you to compete with big players and scale your business with modern tools, excellent support, and great tools. You can rebrand our entire suite of white-label communication tools to your company, making it a one-stop shop for technology solutions. Get a demo to see how our industry-leading platform and quote-to-cash software can make it easy to run a unified communications company. Fair pricing that charges only for the number of seats used, and not for multiple users using multiple devices. Our all-in-one, quote-to-cash software, as well as our reseller dashboard, is a turnkey tool that supports your brand platform and helps you capture and win more business.