Alternatives to bxp software

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Spend your valuable time coaching agents on what matters most to you and your customers.

Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.

At Thinking Cap we don’t simply sell software; we partner with you to help you meet your challenges and reach your learning goals. No matter what existing systems you have, or if you have none at all, we’ll find the Thinking Cap solution that suits you best and integrate it seamlessly into your learning environment.

Intertek Alchemy is a global leader in innovative solutions and services that enable companies to engage with their frontline workers to improve safety, quality, productivity. Intertek Alchemy's training, reinforcement, and compliance programs help reduce workplace injuries, improve operations and reduce turnover. Intertek Alchemy serves over one million employees at more than 7,500 locations. Intertek Alchemy works with all sizes of manufacturers, distributors, and packagers to create safe cultures.

All the tools you need to manage your employees and improve performance - all under one roof. A connected collection of quality, coaching and learning tools will improve your customer experience. You can automatically recognize milestones and reward achievement, make it easier for employees to communicate, create contests, and get insight into your team's pulse. All you need in one platform at a fraction of the cost of many single-solution tools. (Oh, and there are no more spreadsheets. No more spreadsheets. There's no need to manage employees on multiple platforms (or pay them). It's also difficult to pull data from multiple platforms to get a clear view of what's happening. You have everything you need to engage your team in C2Perform.

Adversus is an outbound calling solution that can help you streamline your call strategies and automate manual processes. It also provides valuable insights that will help you improve your outbound workflows. Adversus was founded in 2015 by our founders after they were frustrated with the lack of flexibility in the solution that they had been using. Our goal was to create an outbound solution that would change how the game works. We offer a solution that allows for flexibility and customization in every aspect of the workflow. Adversus's primary goal is to provide a future-proof solution that never fails. We don't just want to be able to adapt to the market, but rather push the boundaries of what's possible. Businesses in many industries use Adversus to improve their outbound calling efficiency. There are many sizes available.

A contact center should be able to run on the most up-to-date call center software technology while still being easy to use. You want a call center that is tailored to your business and responsive to changes in staff and call volumes. Call center software should be seamless and easy to use. You expect reliability, productivity, and adaptability that is second to none. It doesn't matter if you manage one inbound contact center or coordinate multiple outbound calling teams across the country or the world, it's easier to get the best out of each agent in your team. We have focused on creating high-performance, easy-to-use call centre software that sounds great. It also helps your team produce even better results. A great customer experience is key to business growth. What makes a great customer experience?

You can learn programming and design all on your own. Even if you have never coded, you can find all the information you need to get a job as a tech entry-level worker. Are you not a beginner? Compass allows you to test out subjects that you already know. Keep up-to-date with your skills. Learn the languages, frameworks, principles, and concepts required to pursue the most sought-after careers in tech. Each Track is a mini-program that teaches you a specific set of skills. Do you need to learn a new skill? Register in a Track and your learning path will be clearly mapped. You will find quizzes and code challenges throughout our courses. Because practicing is the best way to learn, it's important to be engaged. You can join a vibrant and supportive student community on the Treehouse forums to get help, network, and meet others who are interested in the same topics. The Tech Explorer's Toolkit contains a wealth of free resources to help anyone interested in pursuing a career in tech. No matter where you are in your journey into technology,

We believe that the success of learning systems depends on the quality and relevancy of the learning content. We believe it so strongly that it is in our name, Content Driven Delivery (CD2 Learning). Our system delivers the right content at the right time to your users, regardless of how or where it was created. Our technology platform is unparalleled, but we also know that teamwork is key to achieving the results you desire. Our e-learning experts can help you reach your goals. We are proud to build programs that go beyond the norm and become the platform that drives your organization's most valuable asset, its people, to new heights. CD2 Learning is also unique in its ability to create engaging learning content. We can help you create engaging learning content for your users, whether we are working with your existing content or starting from a concept and whiteboard.

Learn from others and make money while you sleep. It's like a license for you to print money. LightSpeed VT's team wants you to be successful with our solution from the beginning. We have a solution that is different from the rest, whether it's landing pages or courses. Interactivity is what we call it. You can easily transform videos into interactive experiences that adapt according to your user's learning style through questions, offers, or other means. There are endless opportunities to monetize and train with LSVT. You can quickly update your theme to reflect your brand, voice, or style. You can even transform your system with downloads, upsells, or other features. You can make your users' experience seamless with course discussions, certifications and automated progress emails. Also, you can track their completions and track their progress.

Syteg SSP cloud phone center offers advanced software to increase customer satisfaction and lower your business expenses. We offer a wide range services that can be used to help any business grow. Flexible pricing and reasonable prices will allow you to manage your call center efficiency while increasing your business's performance. Consider how many calls you make each week to determine the best pricing plan for your company. Inbound and outbound customer service are two types of support that you can provide to your client via telephone. Inbound call - this is the stage in which a customer calls and an operator attends to their needs. He answers his questions, provides information, etc. Outbound call – This stage is when a call center operator calls the customer to update him on progress or inform him about any changes, innovations, or policy updates.

Classroom LMS was designed to bring online learning to life with associations like yours in view. With a learning management system that your staff and members will love, you can create an online learning space that is the best for educational content, certification programs, and courses. It's a win/win situation: you will increase member engagement and generate revenue that is not due to dues. This learning tool for associations, formerly known as MemberClicks LMS is now part of the Personify family. This LMS for Associations makes it easy and appealing to put your digital assets to work for your organisation and its members. You can post on-demand videos to facilitate learning, create classes for members that are free to access, make your courses searchable by members so that they can find what you want, and store your course materials online so that you can publish, update, and swap content whenever you like. You can do it all with an LMS.

Customers will be able contact your call center by voice, video, messages, over the phone, via click to call buttons on your site, through an app, WhatsApp, or email. Your Call Center Software can be managed from the cloud thanks to years of experience, efficiency of our ACD, and innovation of WebRTC technology. WebRTC allows agents the freedom to connect from wherever and whenever they want. You can connect on any device (computers, mobile phones, tablets) and log in anywhere in the world. International phone numbers can help you globalize your business. Add local numbers from these countries to your website to establish a global presence. Integrate call buttons into your website and apps. With just one click, your clients can call you free of charge from anywhere in the world. Your Call Center Software can integrate a Whatsapp channel so that agents can also communicate with clients via Whatsapp messages.

The best outbound call center software will increase your productivity and sales. You can keep your costs under control, increase sales performance and maintain an overall overview. Your outbound call center campaign's productivity and profitability will increase. Our team has developed an algorithm that keeps your call center agents engaged in customer conversations almost continuously after years of perfectionist-driven development. The dialer algorithm is based on the maximum drop rate and the desired waiting time (until your next call from your agent). This data, along with other factors such as the current availability of your information and the average call length, will allow you to achieve the highest agent utilization.

CallOne offers cloud-based telecommunications services that allow you to control all aspects of your company's telephony seamlessly and intuitively. Our call center software is the core of our business. It is specifically designed to meet customer service and sales needs. Many interfaces and ready connectors allow you to integrate your existing business systems to provide the best customer experience. A cloud-based platform that enables modern corporate telephony. It is specifically tailored to your needs. Our goal is to help you grow your business. This is the largest and most comprehensive information available on office telephony. Our customers love speed. All our customers have personal contact with us.

OpenCall AI empowers you to grow your business by generating revenue, reducing overhead and streamlining all phone activity for seamless operations. OpenCall increases sales, customer satisfaction and margin. Our AI handles the routine calls so that your team can focus on the moments that really matter. Every business is unique. OpenCall creates a customized AI call center for every client. Our AI follows your current processes so that you can focus on what you do well. No more voicemails or call centers. No more copying information into your EHR. AI that is HIPAA compliant handles every call. This improves the patient experience while reducing costs by >50%. OpenCall acts as a personal secretary. We can handle booking requests, answer questions, and even call potential customers for you. We keep you informed without disturbing you during meetings. OpenCall.ai is a winner in any market. OpenCall.ai's advanced customization makes enterprise-grade features available to everyone.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

We are industry experts and know how to market your senior community effectively. LeadGenie is the brainchild of Senior Living SMART, a team of industry veterans who have been providing top-quality marketing solutions to senior living communities for over a decade. Our mission is to innovate and lead the industry so that senior living communities such as yours can standout in the marketplace. Our LeadGenie call center is staffed with industry professionals who are experienced and know the senior living sector inside out. Our senior living call center agents have a thorough understanding of the pain points, wants, needs and concerns of your prospective residents. They understand that the senior living customer journey is more than just connecting a prospect to a community. It requires nurturing, empathy and respect.

Automated call intelligence. Get actionable insights from interactions between your customers and employees. Automate QA processes across all interactions, identify areas where additional agent training is required, and optimize team performance. You can ensure that your business is compliant with privacy and regulatory laws. You can pause/resume calls at your leisure and get alerts about potential compliance issues. Get insights from customer interactions and the tools to improve customer experience and business engagement. You can gain a clear understanding of your customers' needs and sentiments through powerful sentiment analysis, campaign monitoring and topics analysis, segments, and many other tools. Call recording and tagging made easy. CallN makes it easy for you to tag and organize your calls. You can also create custom rules to reduce repetitive tasks.

Inspire cloud innovation by creating a culture. You can accelerate cloud success by learning at scale. Get the most up-to-date and comprehensive learning library to upskill 10, 10,000, or 10,000. Transform the talent you already have into the talent that you need. Organization-wide cloud fluency. With the most comprehensive, hands-on and effective platform for cloud learning at large scale, teams across your organization will be able to speak the same language. Engaging content is combined with hands-on learning-by doing. Your employees learn real skills in real settings. Technology is constantly evolving. We have your back with new content every week on AWS, Azure and GCP. You can deliver personalized learning at any scale. Learning that is tailored to each stage and every style. Give your teams the information they require, when and where they need it.

Training-Online.eu, a web-based e-learning system that covers all stages of employee life, is available in a cloud. It is simple to use, accessible from any device, and available in multiple languages (16 languages currently). This makes it an interesting alternative to other LMSs. Most Learning Management Systems have a time limit that all users must complete a course. This fixed time limit system is used in schools and other educational institutions, where courses must be completed within a specific time frame. However, it can be extremely difficult to implement if there are any individual changes that a user needs to make. For example, if a student enrolls to a course that has a time limit but then wants to be enrolled again, then the time limit for the course must be adjusted for all users.

These interactive HIPAA Privacy and Security courses are for healthcare organizations as well as business associates to protect patient privacy. We also offer the Texas HB300 privacy course. Our OSHA safety training courses for healthcare professionals will equip you with the skills and knowledge to ensure that your staff is safe and protect your organization from reported injuries and lost time. You can ensure compliance of your organization with key HR/EEO regulations, and promote a harassment-free work environment. Our mobile-friendly courses include training in sexual harassment prevention for New York and California. Our complete library of OSHA safety courses for manufacturing and general industries will ensure employee safety and compliance. Our leadership, customer service and interview skills training courses will improve employee performance and operational effectiveness.

Myklassroom.com, a cloud-based social networking platform that enables institutions to offer personalized learning to students, is called Myklassroom.com. It is an EdTech company founded by Wharton Business School alumni and IIT. It was founded with the goal of engaging and exposing students via a digital medium, and improving the learning process at educational institutions. Myklassroom.com combines social networking and e-learning to transform traditional classroom education into an online collaborative platform for learning and teaching. Our initiative aims to improve student performance by reducing time required to master knowledge, increasing retention, and increasing engagement. Myklassroom uses the wisdom of the crowds in order to make learning more enjoyable. The platform offers curated content as an additional content source for faculty who wish to address specific topics through personalized delivery.

Engaging learning is more effective for your employees and partners when they can access it anywhere, anytime and on any device via our business training app. They learn more effectively and can apply what they have learned on the job. Peer-to-peer learning and game-like mechanics are used to motivate learners to improve their attention, memory, motivation, and focus. Access to a business learning app from any device, in multiple languages, to reinforce learning wherever it is needed. SaaS platform that automatically recommends learning based on learners' preferences. Impact measurement via interactive dashboards and real time reports. Microlearning is used to improve sales training, customer service, and compliance modules.

Xapify allows organizations to verify and develop the operational skills of their frontline workers. Xapify is a mobile skills development platform that delivers adaptive learning in real-time. It uses mobile tools to manage skills, coaching, observations, self-assessments and just-in time, on-the job elearning, videos, and microlearning. Process workers, frontline workers and service staff, as well as retail associates. LMS training that is desk-based is not possible on the job. Xapify has created the technology that provides the coaching, demonstrations, and observations necessary to help you achieve your business goals.

The Reporting Engine offers call center reporting software that allows you to easily access the information you need to monitor key statistics and gain operational insights to improve your process. Monitoring and measuring the performance of a business is at the heart of any call center. The Reporting Engine makes it easy to access the information you need to monitor key statistics and gain operational insights to improve your call center's performance.

Online training programs can be created and delivered in minutes, instead of weeks. You can eliminate manual labor from your training process. You have complete control over the entire training process. You can track your progress and make adjustments to improve your training. Online training programs can be created and delivered in minutes, instead of weeks. With just one click, you can deliver training to individuals, groups, and the entire company. You have complete control over the entire training process in real time. You can track progress and performance across the entire company in one place. Training can be delivered to individuals, groups or the entire company. Manage your people with groups, departments, and cohorts. You can track training progress in real time and offer assistance where necessary.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

AgentOne, our omnichannel routing engine, optimizes the distribution and distribution of contacts. Calls, chats with employees, documents, tasks, and e-mails are all delivered to the right person in real-time. Sikom Software transforms the contact center structures within your company into one omnichannel strategy. Sikom's Sikom AgentOne®, is the link between you and your customers. Our software is able to multitask. We have been creating individual omnichannel contact centers for companies of all sizes for over 20 years. The sophisticated tools for administrators, supervisors, and employees allow for the control and visibility of all elements. Our software allows your employees to see all the important information and only focus on the most important.

You need to determine the optimal number of agents needed to provide the desired service levels. Determine the optimal number of agents and lines needed to handle the peak and valleys in your call traffic for each of your workweeks. Excel can be exported to Excel, printed, or displayed. Enter the call volume and expenses of your call centre, as well as the arrival period, average call time, after-call work times, desired service levels, and maximum caller wait time. Call Center Designer will display the performance statistics and allow you to print them. You can also save your entries and calculate statistics to files so that they are easily recalled later. All graphs and calculations can be easily transferred to Excel or Word by simply clicking a few mouse buttons. Call Center Designer uses custom versions of the Erlang C or Erlang B probability algorithms to calculate staffing and trunking.

CallMonitor was created for managers, supervisors, and business owners who employ mobile call operators. CallMonitor is a call monitoring tool that can help you monitor your business' productivity and keep you informed. It provides valuable insight and interesting statistics about company phone calls. CallMonitor can be downloaded to the phones of your employees and call monitoring can start. You will have direct access via your web browser, to call logs, call statistics, performance, and call logs for each employee. A customer database will also allow you to see customer call patterns. CallMonitor lets you view the entire call history and call logs of your employees. CallMonitor provides a wide range statistics that will help you manage your call center. CallMonitor allows you to listen to every call made by your operators using a high-quality call recorder app.

Unlock the best features with call center software. A call center software can help you run your business more efficiently and effectively. You can choose from a variety of dialing modes, including progressive, predictive, manual and preview. Reports based on attendance, performance, call logs and analytical reporting. Allocation of calls according to the availability of agents, agent category, agent skill, and other parameters. Integration of the call option with the internal CRM and the click-to dial button on the website. The dialer of call center software has an excellent feature that allows for an automated callback in the event an agent misses a call. SanCCS cloud-based call center solutions let you handle interactions with your customers across multiple channels, such as Facebook, Viber and WhatsApp.

TASKE Contact software is flexible and flexible. It will help you build your contact center. TASKE Contact software is used by thousands of call center supervisors all over the world to manage their agents, establish and meet service levels, and provide critical management information about all call activity. TASKE Contact provides real-time ACD monitoring as well as historical call reporting for contact centers. It also includes a web portal that allows you to access real-time data as well as TASKE's advanced, cradle–to-grave search tool Visualizer. Our solutions give insight that can be used to improve customer retention and service levels. TASKE is used by organizations to monitor all inbound, outbound and internal call activity, monitor call center agents' performance levels, respond quickly to changes in call volume, agent availability, and control operating expenses.

Enghouse Interactive will help you unlock the power of your call center. Enghouse Interactive will help you engage your customers through all channels and provide personalized experiences at scale. This will make your contact center a competitive advantage. Your contact center is the heart of your company. It offers opportunities to differentiate your service, gain feedback, and build customer loyalty. Companies need a communications platform that can respond quickly to customers via any channel. It should also be able to provide actionable intelligence to help drive continuous improvement. Our unique omnichannel contact center solutions provide flexibility and choice. They can be scaled in size, complexity, and integration to ensure seamless customer interaction, regardless of your budget.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

A solution that is easy to migrate to, with the help, if necessary, of experienced consultants who understand where you are coming from and where your goals are. You will be happy with a product that is simple to manage and support, doesn't require endless upgrade projects or CAPEX funding, is constantly updated with new features as technology changes in the contact center space, and is easy to update with new features. Symbee is the most technologically sophisticated Amazon Connect partner in the globe, providing all the power and innovation of Amazon CX without the need to build everything. Symbee provides AWS cloud-based omnichannel call center and unified communications with voice chat, SMS, video and social channels through a single platform. Symbee is powered by AWS AI, M/L services, and powered by AWS AI. We offer low-code/no code integrations with major CRM, WFM and other contact center platforms. These integrations can be set up in hours instead of days or weeks.

It is essential to include your call centers in your efforts to streamline communication protocols and workflows. This will help improve patient experience. Hospital call center operators are able to communicate directly with patients and medical staff from all enterprises and serve as a vital communication link. Organizations of all sizes can use our customizable software applications to overcome communication barriers in healthcare. Our hospital call center customers have reported reduced caller wait times, faster and more accurate communication with the on-call staff, as well as improved code call handling using 1Call software. Our secure messaging app, telehealth capabilities and EMR integrations streamline workflows and reduce alarm fatigue for medical staff.

Veutel is the right call center solution for your changing business requirements. We have decades of telecom experience and we have spent a lot of time and effort to find the right solution for modern business needs.

Telegra allows you to establish connections with customers through the customer dialogue system. Rethinking call center telephony. Convincing customers can be the deciding factor in a business's success. Our solution will help you improve your phone service. Call center telephony with telegra allows you to create positive customer experiences and increase the effectiveness of your service processes. Everything you need to provide better customer service. We offer a wide range of solutions that cover all aspects of telephone customer contact. All from the cloud. All from one source. Voicebot for call center telephony (ACD). Telephone system messenger tool crm-helpdesk-plugins phone numbers. Telegra is your supplier of innovative customer dialogue systems, from the intelligent phone number to cloud-based telephone systems to multichannel call center software. We offer a complete package "Made in Germany" with our own data centers as well as self-developed solutions.

Aavaz is a leader in contact center solutions. Aavaz offers a range of products and services that can be used to meet your customer contact needs, including calling. There are also upgrade paths available to suit your future needs. Aavaz's flexibility is what makes it so powerful. It can be used on-premise or distributed, with one agent handling 1000 calls per hour. There is an Aavaz that suits your needs. Aavaz' intelligent, tracked outbound campaigns can be used for Marketing, Sales and Surveys. Flexible IVR's, queues and monitoring of queues allow customers to reach you like never again with Aavaz. To ensure that no one is ignored, track every inbound call and follow up with built-in tickets. Our experts have seen it all before, and can help you succeed.

Cloud-based call center software can solve the problems in traditional on-premise systems. Cloud call center software allows businesses remote management of their call centers and data protection from external threats. Sip2Dial's cloud-based call center software gives agents all the tools and data that they need. Our cloud-based call center software provides an intuitive interface that connects customer settings from different channels and directs to different agents. Our cloud call center software's best feature is its ability to eliminate hold time and allow your clients to revive an agent callback when their position touches the front. Make things easier and increase transparency. Sip2Dial is able to understand the exact needs of our clients. Sip2Dial takes the time to understand client requirements and performs data collection and analysis to improve operations, optimize usage and drive better business results.

Our Contact Center Platform will increase your CRM's productivity by doubling your customer experience and enhancing your CRM's productivity. You can double your productivity by allowing teams of people to handle twice the number of calls and automatically log call activity. You can access vital data about what customers say during calls, including feedback and mentions of competitors, to help you make changes and improve your service. Our AI makes your workflows more efficient and smarter, from routing to analytics to speech recognition and synthesizing, to routing and routing. Get the conversation tools, integrations, and insights that Contact Centers need in order to improve customer experience. Samespace Contact Center manages and enhances your agents' interactions with prospects and customers. You get more effective, efficient engagement from phone calls to chatbots and social media posts, and everything in between.

The CenterMaster platform can be scaled to fit your needs, whether you have a dedicated team of employees or an enterprise solution. AcuCall's Reporting Services, which are not limited to the standard or canned reports that CenterMaster provides, provide the data you need in order to drive results. We know the importance of accurate and timely data to adjust business processes and measure performance. CenterMaster cloud allows you to route inbound calls to qualified agents around the world. CenterMaster can connect customers to the right agent and department, regardless of whether they are located in one or multiple locations. This creates positive customer experiences. AcuCall's Professional Services team is able to facilitate integrations with third party applications and tools so agents are able to seamlessly navigate workflows and serve customers efficiently and effectively.

You can enjoy the benefits of a contact center, IVRs, speech recognition, call recordings, unified communications and outbound dialing, without having to replace your existing telephony system. The Ctalk Contact Centre system 'wraps' around your existing PBX, adding features and capacity. You don't need to replace your existing PBX. You can effectively handle more calls and contact with the same resources or less. Reduce your IT costs and dependency. By empowering multiple administrators to manage calls on the fly. First contact resolution can be dramatically increased. Know who is calling, why they are calling, and route them to the correct agent. 24/7 automated services seamlessly blend with proactive outbound calls.

Do you need assistance with Do Not Call Compliance and call center compliance? Do you need to know how the DNC can be used to scrub leads? Contact Center Compliance has the right tools to help you answer these questions. Our trusted suite of cloud-based compliance services includes real-time, reassigned telephone number and TCPA litigator scrubbing. We help protect your business from costly fines and damage to your brand in this ever-changing regulatory environment. Our track record speaks for itself. Contact Center Compliance prides itself on providing our clients with the best products as well as strategic guidance. We are proud to say that none of our clients have ever been subject to a violation, lawsuit, or fine due to inaccurate data. We are a strong competitor, offering DNC and TCPA compliance solutions that are efficient, secure, and easy-to-use.

Real-time call center metrics can help you create a more efficient and productive contact center experience for customers. Unlock the power of real-time data from both internal and external sources to improve customer experience. Real-time queue and call metrics give you a complete view of your call center operations and help you reduce wasted workforce labor. You can use contextual data to predict your customers' next best actions. Meeting customers at the right time in the buying cycle can prevent poor customer interactions. Flexible dashboards allow your managers to view team insights and filter data down to see individual agent performance.

NUACOM is a Software-as-a-Service and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls.. Sales and customer service are important departments for any organization and having a powerful communication platform is crucial for business success. Our calling platform is focused on the user experience, call analytics and automation, so you can focus on what matters most: close more deals and delight your customers.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.