1Call Description

It is essential to include your call centers in your efforts to streamline communication protocols and workflows. This will help improve patient experience. Hospital call center operators are able to communicate directly with patients and medical staff from all enterprises and serve as a vital communication link. Organizations of all sizes can use our customizable software applications to overcome communication barriers in healthcare. Our hospital call center customers have reported reduced caller wait times, faster and more accurate communication with the on-call staff, as well as improved code call handling using 1Call software. Our secure messaging app, telehealth capabilities and EMR integrations streamline workflows and reduce alarm fatigue for medical staff.

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Company Details

Company:
1Call
Year Founded:
1976
Headquarters:
United States
Website:
www.1call.com

Media

1Call Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Documentation
Customer Support
24/7 Live Support
Online

1Call Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Appointment Reminder Software

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Medical Scheduling Software

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Emergency Notification Software

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication