Alternatives to Ytel

Are you looking for a smart phone system? CloudTalk.io is a new-generation cloud phone system that can be used by SMEs, startups and online stores. It also works with call centres (sales or customer service) and call centres (sales). You will find 25+ integrations with your favorite CRM, helpdesk, or e-commerce tools like Shopify, Salesforce or Pipedrive at your disposal along with a 5-star customer success team that makes it easy to seamlessly migrate, or set up a new cloud call center from scratch. We are growing rapidly every month and have already established successful partnerships with more than 1000 companies around the world, such as DHL, Yves Rocher, Karcher. CloudTalk offers a 14-day free trial (no credit card details necessary).

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Dialfire is a powerful, cloud-native platform for inbound and outbound phone campaigns of any size. With Dialfire, users benefit from up to three times more conversations thanks to a state-of-the-art predictive dialer which blends incoming calls, even across different projects, and includes a precise answering machine detection technology. Dialfire emphasizes transparency and gives you full control over your campaigns. Automated workflows ensure efficiency, while real-time, personalisable statistics and reports provide valuable insights into campaign performance and employee productivity. Users can choose proven and pre-built templates and get started within minutes or customize campaigns, reports and statistics to meet their concrete needs or client specifications. Dialfire integrates natively with several CRMs and offers API interfaces to connect seamlessly with any type of external system. Global, redundant servers build a solid infrastructure and a wide range of carriers guarantee excellent voice quality. Make calls directly from your browser, without software installation. Dialfire supports in English, French, German, Spanish and Portuguese - by phone, email chat or online.

Our autodialer software is used to automate sales calls, payment collections and appointment reminders. It can also be used to broadcast mass emergency voice broadcasting. This system is ideal for Telcos or companies selling callcenter services. It is multi-tenant with billing, white-labeled, and economical to operate as you choose your Voice Provider. Our autodialer software can dramatically increase productivity by dropping busy, disconnected and unanswered lines, passing calls to real people back and answering them, and leaving messages on answering machine.

A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio Cloud is a full suite of Communication and Workforce Management Tools - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Web-Phones - CRM - UCaaS / CCaaS - Predictive Dialer - BPO & Outsourcing Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

Kixie PowerCall makes it easy to make productive sales calls within minutes! Kixie PowerCall is a cloud-based multi-line power dialer and all-in-one call center solution. It allows users to automate their sales processes with ease for greater productivity and unparalleled ROI. Kixie PowerCall is available in both the cloud and on-premises. It offers enterprise-grade features such as call recording, one-click dialing and call history. This can all help improve customer service and enhance the call experience. Agents can also receive calls remotely from their mobile devices using the solution.

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

Adversus is an outbound calling solution that can help you streamline your call strategies and automate manual processes. It also provides valuable insights that will help you improve your outbound workflows. Adversus was founded in 2015 by our founders after they were frustrated with the lack of flexibility in the solution that they had been using. Our goal was to create an outbound solution that would change how the game works. We offer a solution that allows for flexibility and customization in every aspect of the workflow. Adversus's primary goal is to provide a future-proof solution that never fails. We don't just want to be able to adapt to the market, but rather push the boundaries of what's possible. Businesses in many industries use Adversus to improve their outbound calling efficiency. There are many sizes available.

Voiso, a cloud-based contact centre solution, allows you to easily set up, scale and manage your contact center, while improving customer experience and business metrics. Contact center capabilities include local calling experience, smart auto dialers, AI-powered voice recognition, agent management features and omnichannel support. Voiso combines it with pre-integrated integrations with major CRM/helpdesk systems. Voiso helps you scale your communications, reach customers even in highly regulated countries, and expand your business internationally.

Convoso is the leading innovator of cloud-based omnichannel contact center software. Our call center customers report dramatic increases in contact rates of 300% and more, giving them higher conversions and significantly improved ROI. The Convoso system is designed for call centers with 20 or more seats and scales efficiently to over 1000 seats to meet enterprise-level requirements. With the most accurate flagged DID detecter in the industry, the most advanced AI-predictive dialer, 97% accurate voicemail detection, STIR/SHAKEN compliance, and unlimited customization, we will transform your call center! Try Convoso today with a free DEMO!

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

HoduPBX is the best solution for business communication. HoduPBX's unique user interface and optimal user experience allow businesses to communicate efficiently with their end users. This software provides unparalleled connectivity in an office environment and remote locations, making communication seamless. HoduPBX empowers agents' work management with multitasking capabilities and efficiency. Our IP PBX software is a great choice for business communications. It supports 1000+ concurrent calls and has 10,000 extensions. HoduPBX IP PBX Software offers various sophisticated features such as Add-on Modules, Reseller Module, SIP Trunking, Queue Pro, Voice Transcription, and Webphone. It also offers white label features across IOS, Android, Chrome Extension, Windows, Mac, Linux, and ZohoPhonebridge Plugin.

Call Center Studio is a web-based, pay as you go solution that Google offers to companies who run a call center and are frustrated by the high cost, complexity and difficulty of traditional systems. It is low-cost, fast, easy and scalable and can be set-up anywhere in the world in minutes.

VoIP monitoring software that provides deep insight into WAN performance and critical call QoS metrics. SolarWinds®, VoIP & Network Quality Manager can help you monitor VoIP performance by analysing Call Detail Records generated from Cisco CallManager and Avaya Communication Manager. This will enable you to identify and eliminate distortions, latency and noise. VNQM allows you to easily analyze call detail files (CDRs) from Cisco and Avaya Communication Managers, and identify metrics such as latency and network jitter. You can also avoid packet delays in VoIP calls. SolarWinds VNQM offers a variety of powerful capabilities, including monitoring VoIP call quality of services (QoS), packet loss and latency, as well as monitoring site-tosite WAN performance with Cisco IP SLA technology. You can also correlate call issues with WAN performance to assist in troubleshooting.

My Call Cloud offers robust, stable, and user friendly hosted cloud Contact Center Solutions. My Call Cloud helps clients manage Inbound, Outbound, and Blended calls with agents in-house, or remotely. Our Call Center Software Business Partners have access to cutting-edge solutions like SMS, IVR message blasting with Text-to-Speech, FB messaging, and other services, such as No-Dial (voicemail delivery to mobile phones without ringing), and other services, such as SMS, IVR messages blasting (with text-to-speech), FB messaging, as well as other services, such as No Dial (voicemail delivery to mobile phones without ringing). My Call Cloud automated dialer technologies will upgrade your contact center software expectations. You can optimize your leads to reduce call ratios, reach sales and marketing goals, and connect with customers in real-time. With multiple internal do not call lists, built-in safeguards ensure compliance with the Telephone Consumer Protection Act. Cloud call center software that is top-of-the-line

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

A cloud-based call center solution can increase talking time by up to 30% It includes automated call distribution, IVR system and call campaigns with 3 dialing modes (Preview Power, Predictive), mini CRM, call scripting, quality control, reporting, and more. Voiptime Cloud Contact Center software is trusted by more than 1000 users!

VCC Live, an Enterprise Cloud Contact Center software provider, has been establishing its international presence for over 10 years as a reliable business solution to companies that deal with wide-ranging customer communications via a variety channels including Phone, SMS and Email. Learn more about our solution at https://vcc.live/

Great contact centers do more than fix problems. They build customer loyalty by providing consistently exceptional customer service. The Alvaria Customer Experience Suite (CX) Suite offers the solutions to make your contact center a competitive advantage and maximize customer lifetime values. One interaction at a moment can make a great customer experience. Alvaria CX Suite provides self-service and live customer contact management tools that maximize engagement, improve quality and effectiveness of customer interactions, and meet regulatory and compliance requirements. All while reducing costs. CX applications allow for live and automated interactions. These can be done via voice, SMS, chat or mobile, and can support inbound and outbound calls. The ability to monitor and analyze historical data in real-time provides valuable insights that allow for high quality interactions. This is also a great tool for agent training.

Intalk.io, a multi-channel call center software solution in India, is equipped with enterprise-grade communication capabilities. Intalk.io combines all communication channels, including voice, email and SMS. It is centrally managed and manages all customer experience management platforms. Cloud Contact Center Software allows you to have a seamless experience. Our state-of-the art solutions make it easier to manage the workflow. This solution is perfect for those who care about customer experience. Intalk.io makes sure that your customers have a smooth experience when interacting with you. Call center management software that helps you overcome any hurdles and establish stronger customer relationships. A happy customer will spread the word about your product/service and it is the best way to market it. Your business will grow if you are focused on providing a better customer experience.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Ricochet360 is a one-stop dialer, CRM, marketing automation platform, and call center software for businesses. It also supports customer service and sales teams. Ricochet360 allows teams to quickly call leads and close deals; track all prospects, calls and emails; route and track calls; and streamline time-consuming sales and marketing tasks all from one platform. Ricochet360 is highly customizable to meet the needs of each team and their budget.

Since 2005, ingover Group has been a European SaaS publisher and telephone operator. It is a true expert in business telecoms and has been offering Ringover since early 2018, a voice-video-chat-sms and call centre communication solution, 100% Cloud, to 10,000 users. Ringover integrates with business apps and provides real-time statistics. This makes it easy to manage business communications in just few clicks. Our keys: End-to-end technological expertise, an easy-to-use interface, and support at every stage. Ringover makes it possible to communicate with your business from anywhere in the world using smartphones or PCs. All you need is an internet connection.

Voice Broadcast allows you to send important updates, alerts, and notifications to customers and employees as well as voters. You can quickly select your sender and receiver and send your message within minutes with our new simplified process. You can purchase local and toll-free numbers from our database and track the effectiveness and efficiency of each campaign. You can make smarter decisions based upon results and gain a better understanding about what works for your business. Our call tracking service will help market your business effectively and affordably. An IVR (Interactive Voice Response System) allows you to set up surveys, polls and reminders for appointments, payments, and other inbound or exbound purposes. Customers can interact with you by simply pressing a key. Our IVR technology is simple to use with a drag and drop menu or XML. IVR systems enable you to connect with customers like never before.

Wolkvox, a cloud-based call centre management software, helps businesses streamline communications across multiple web chat applications and social media channels like Telegram, WhatsApp Line, Line, Twitter, Facebook and Instagram. Organizations can manage their interactions via video calls, email, SMS, phone, and mobile devices. wolkvox allows enterprises to monitor multiple customer groups, record and analyze client interactions, and generate reports to track agent and campaign performance. It features a drag-and drop interface, simultaneous calling and Artificial Intelligence (AI-enabled speech analysis), gamification, and many other features. Administrators can also use the predictive dialer for creating custom rules for virtual agents, call routing, messages, and templates for email campaigns and SMS campaigns. Wolkvox integrates with many third-party ERP, business intelligence and CRM systems.

Unlimited Calling - Free Trials T-Max Predictive dialer, an inbound or outbound CRM dialing system is ideal for debt collection, marketing, and sales teams. T-Max Predictive dialer allows users to reach as many live contacts as they want by dialing up five numbers at once. T-Max Predictive Dialer's automated system allows users to cut down on busy signals, incorrect numbers, or no responses. Instead, they aim to connect all recipients to a live agent at the first contact. Managers can use monitoring to listen and take over calls for QA, or to close the call. Hosted auto dialer VOIP phone system, with preview dialer, power dialer, sip phones, sip phones, sip phones, webphones, voicemail drops and local caller ID. We also offer Voice Broadcasting AutoDialer Trials. Compatible with any CRM, including Salesforce, Zoho, and Monday

The NOLA Automation Software is all-in-one software that allows you to build momentum in your business. You can create schedule campaigns broadcast, in-outbound predictive and SMS 2 WAY voice drop and email. With our software you also have the option to email a link to your prospect that will redirect them to their accounts via an online portal.

*astTECS IPPBX system is the ideal solution for any business, large or small. *astTECS PBX has all the top-end features at an affordable price and is TEC certified by DoT (Govt of India). *astTECS IPPBX solution allows your business to be flexible, innovative, competitive, and future-ready while reducing telecom expenses. *astTECS Call Center Dialer is an omnichannel contact centre solution that offers advanced features and a real-time dashboard for agent monitoring. Advanced analytics and AI-based call center dialer will improve agent productivity and customer engagement. *astTECS provides a complete call recording solution for your company. *astTECS voice recorder is easy to use and offers advanced features. Integration with any PBX is seamless. Supports ISDN/PRI, IP, analog lines and mobile to record all incoming and outgoing calls.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team.

Aircall is the cloud-based phone service of choice for 3+ users modern brands. We integrate seamlessly with the most popular CRMs and Helpdesk tools to help sales and support teams communicate clearly. Administrators can instantly add numbers to 100+ countries, scale their team according to seasonality, gain deep insights through real-time analytics, and get detailed insights. Aircall is trusted worldwide by more than 3000 companies via desktop and mobile apps. Start a risk-free trial today!

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Hosted Business Phone System PBX can make any company sound and function as a Fortune 500 company. All your calls can be answered by an auto-attendant. This allows callers to dial by name, choose extensions, and select departments. You can have your calls transferred to your mobile phone automatically if you're on the move. T-Max is completely geo-redundant. Our servers are hosted in top-notch data centers across the United States. Multiple carriers are used to ensure maximum connectivity to the PSTN. T-Max uses high-quality desk phones made by Yealink and Polycom. There are many models to choose from to best suit your environment. We offer a variety of reception consoles, agents phones, wireless phones, conference room phones, and wireless phones. The best Hosted Business Phone System for the price is available today. 1-888-245-34883 Departments Extensions Digital Receptionist Voice Prompts Voice Mail Fax Service And Much More

Are you looking for a business phone system that is affordable and reliable? It would be great to spend more time with your customers than waiting on hold with your provider every little change. FluentStream is your home! FluentStream is committed to being the best business communication system. No-contract plans are available for all accounts. We provide 24/7 client support. We will be there for you throughout the onboarding process. We understand how difficult phone setup can be. We're happy to take over the heavy lifting so that you don't have too. It's all part and parcel of being the easiest business to work with.

CommPeak, a global VoIP provider of communication services, is a leader. CommPeak has a wide network of international telecom partners. Our strategically placed infrastructure ensures that you have the best quality VoIP services connectivity. To increase efficiency in your call center, we offer world-class automated multi-channel engagement solutions (VoIP SMS, DID, PBX and Dialer). We seamlessly integrate with all major CRM platforms for seamless setup and uninterrupted operation with 2-way realtime sync.

Readymode (formerly XenCALL), a cloud-based CRM and VoIP solution, empowers telemarketers and contact centers to run campaigns, increase leads and close more deals. Top features include agent and call-list prioritization, agent calendar, agent callback calendar and blended inbound and outbound calling channels. Conference calling, call recording, and many more. Readymode, a browser-based solution, is easy to use and comes with personalized training and support. With an intuitive predictive dialer, you can streamline and automate administrative tasks. Take a proactive look at call center analytics reports to see how agents perform. With our integrated CRM and third-party integration capabilities, you have everything you need. Dynamically create new lists from all your leads to assign to your sales team. Direct server-to-server connectivity with TrustedTPV or VoiceLog Verification systems. Third party lead posts are easy to integrate.

Total Call Center Management Solutions®. Global provider of Customer Interaction Management Solutions via Computer Telephony Integration and CRM Packages for efficient business processes. Products and services include turnkey systems for VoIP Call Centers. Our products and services are extensively used for Inbound/Outbound telephone calling, integration of computer phonephony, hardware and software applications, Interactive Voice Response and Interactive Information Systems, as well as consulting and customer relations management applications. Businesses, institutions, corporations, and other organizations can use TCMS call center solutions to increase their efficiency and reduce overheads. They also enable them to have more competitive customer interactions and be more responsive. TCMS Call Center Products make it easy to use and provide flexible and powerful call automation solutions.

CallCenterHosting's cloud-based solutions are rich in advanced features that will help you achieve business success. The efficiency of a dialer is crucial to the success of a call centre. The number of available agents and the size of the outreach required will determine the suitability of dialers. Cloud-based call centers that provide the right tools and information to help agents negotiate with customers. Cloud has revolutionized the call center industry. It has introduced many innovations that have made it possible for agents to communicate with customers using the right tools and information. To communicate with your customers and to endorse your products and services, you can use virtual and toll-free numbers. To achieve business success, you must maintain good communication with customers. Companies seek ways to make their customers feel connected to them in a way that is easy for them.

Dialing Innovations offers a range of hosted services, including call-center and contact centre applications, SMB or enterprise phone systems, video conference, online learning platforms, CRMs, and call-center and call center applications. Dialing Innovations has its own data center which allows for greater control over its clients' environments and faster development. Dialing Innovations currently serves 5000 subscribers around the globe.

PhoneBurner is a power dialer and sales acceleration platform that helps B2B & B2C sales teams engage more contacts in quality conversations. Powering millions of monthly conversations, our software helps teams increase answer rates and call engagement - with no awkward pauses or connection delays. PhoneBurner improves agent efficiency up to 4x, seamlessly blends calls, email, and SMS and handles call logging and post-call processes. Admins get the visibility they need to hold reps accountable, and scale best practices that close deals. Try our top-rated solution for free - without a credit card.

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

MaxContact is compatible with sites with 6 to 1000+ users. MaxContact has clients in all sectors, including BPO's and financial services providers. MaxContact is a trusted supplier to many of these market leaders.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Softdial Contact Center™ is Sytel’s flagship suite of feature rich contact center applications and service. It is currently driving 50,000+ customers in 50+ countries. SCC's robust APIs can be customized, adapted, and white-labeled in order to meet any business needs. SCC manages all communication channels, including voice, chat, emails, and messaging, automatically blending and balancing contact between all agents, queues, and campaigns using its Automatic Session Distributor.