Alternatives to Speakfully

OrangeHRM offers a world-class HRIS experience and provides everything that you and your team need to be the HR heroes you know you all are. Whether it be tracking PTO or holding performance reviews, you get it all to manage your HR department in one single software. OrangeHRM is trusted by thousands of businesses all over the world as their HR management solutions provider. OrangeHRM can be used by anyone. Whether you are in the start-up stage or a multinational organization, our free & open-source HR software will help you manage your HR department easily with features such as, - Employee Management - PTO/Leave Management - Reports & Analytics - Performance Management - HR Administration - Recruitment (ATS) - Time Tracking - Mobile App HR is not an easy job to do and OrangeHRM was built with the HR team at the center of the developments. By giving away a powerful HR software for free, we wanted everyone to enjoy the benefits of HR software. 'HR for All' is a stance that we took when the company was founded to help all our HR allies all over the world make a difference. You can use the OrangeHRM Starter edition on the cloud or download it and host it yourself.

Insightful is an innovative workforce analytics software that can revolutionize the way organizations manage and optimize employees’ performance. We are dedicated to providing cutting-edge solutions that empower businesses to unlock the true potential of their workforce, enabling them to make data-driven decisions that drive growth and success. Insightful, is a comprehensive workforce analytics platform designed to transform raw data into actionable insights. With its powerful data collection and analysis capabilities, Insightful allows businesses to gain a deep understanding of their workforce dynamics, identify trends, and make informed decisions to drive employee productivity and engagement. Insightful’s list of workforce analytics features includes activity and time tracking, data collection, analysis, visualization, and reporting, providing actionable insights for human resources, talent acquisition, and executive teams. Companies can use these insights to unlock the full potential of their office-based, hybrid, and remote teams.

Sage HR is a cloud-based HR and people management system that streamlines and automates HR processes throughout the entire employment journey. It also creates engaging and rewarding experiences and experiences for employees. Simply upload your employee list to your online staff directory in a few steps. You don't have to worry about tracking shift changes and random time-off requests. Filters can be used to create custom reports or data rich company graphs. Sage HR is a complete solution for HR. The features don’t stop there, with an easy to access mobile app and highly valuable functionality including reports and data small to medium size businesses can rest assured that the people management piece is taken care of when using Sage HR. Find out more and enjoy a free trial today.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

Qualityze EQMS Suite is a next-generation Enterprise Quality Management Software. It is specifically designed for businesses to efficiently manage their quality processes, customer expectations and compliance requirements. It helps them address operational challenges so they can achieve excellence in terms of quality, safety and reliability. It comes with pre-defined templates for controlled documents, audit checklists, regulatory forms, material compliance reports and many more. Qualityze EQMS Suite is a set of 14 integrated modules that help create a closed-loop system to manage end-to-end quality from anywhere. Our range of smarter quality solutions is built on the Salesforce.com technology platform. These modules are Nonconformance Management, CAPA Management, Document Management, Change Management, Audit Management, Training Management, Supplier Quality Management, Inspection Management, Customer Complaints Management, Material Compliance Management, Forms Management, Permit Management, Calibration Management, and Maintenance Management, Forms Management and Field Safety Management. Our Quality Management solutions help create a culture of quality and continuous improvements by proactively mitigating quality issues.

HR Acuity is the only platform that's specifically designed for employee relations and investigation management. Our HR case management solution allows organizations to create a better workplace and perform thorough and comprehensive fact-finding into employee conduct allegations, while minimizing legal and financial risk. The platform allows for consistent documentation, search, reporting, and post-hire as well as exit interviews.

Eddy is an all-in-one HR Software designed to help local businesses with a shortage of workers hire reliable workers, retain them through a better company culture, and reduce business risk and penalties. Travis Hansen, a former professional basketball player and entrepreneur, founded Eddy in 2017. Eddy's simple but powerful product, high-rated customer service and focus on local businesses that employ frontline workers have helped it grow quickly. Eddy makes it easy for local businesses to hire, onboard and manage workers. Eddy's core products are: Eddy People: A core HR platform and people management platform. Eddy Hire: A system for applicant tracking and recruitment. Eddy Payroll is a full-service payroll solution. Eddy is available for $8/employee/month, and you can get a free trial.

Reward Gateway assists clients in increasing employee engagement and driving business results by providing a customized platform that combines employee rewards and recognition, communications and surveys with wellbeing and engagement analytics in a single hub. Our Client Success Team works with you to develop fully branded solutions that align to your employee engagement goals. We also work with you to reflect your unique mission and culture to drive maximum platform usage. Reward Gateway partners with more than 2,000 companies around the globe that recognize, support, and connect their best people. They also pledge to Make The World A Better Place to Work.

Introducing Userback, the leading user research platform tailored for small teams dedicated to gaining deep insights into user behaviors and enhancing product development. Userback provides the tools to capture feedback in a visually enriched format, along with metadata, to offer a profound understanding of user sentiment and actions through in-app surveys such as NPS, CES, and CSAT metrics. With Userback, you can enrich feedback context by diving into detailed session replays. Effortlessly segment users and monitor their interactions right from the point of login. With the ability to target specific user segments for personalized surveys, you can gain a comprehensive overview of user experiences from initial trial to potential churn. Elevate your brand image through customized feature portals, public roadmaps, and a centralized feedback hub that not only streamlines processes but also significantly boosts closure rates. Worried about coding? No problem at all! Start your journey promptly with a user-friendly browser extension, designed for internal quality assurance and meticulous bug tracking.

Resolve Enterprise can transform your case and complaint management. Our software allows you to manage your business processes from simple incidents and complaints to complex cases and investigations. Resolve Enterprise allows you to track and search every complaint or case interaction using simple dashboards and reporting. Resolve Enterprise helps you manage a complaint or case throughout its entire life cycle. From logging the case to assign tasks, managing deadlines, updating and communicating with correspondence, all the way to resolution, reporting and analysis.

Paychex Flex is an all in one HR software solution that you can expand or change as your business grows. It can be used to manage payroll, integrate your retirement and HR administration, as well as insurance management. We also offer expert knowledge about the regulations that may affect your business. Paychex Flex will benefit from more HR functions that you can bring to it. This will increase accuracy and efficiency. It can help you: * Track and recruit the best candidates * Streamlined onboarding and hiring * Provide key HR information through custom compliance documents. Compensation summaries, performance reviews and company training. * Manage your health insurance, including compliance support * Manage employee benefits * Track attendance and time * Pay your employees and file and pay taxes * Retirement planning, from testing to real-time reporting and participant enrollment and management

Our intuitive employee surveys will help you know exactly what to do in no matter how fast you are. Regular pulse surveys can help you measure employee engagement. You can track your success by setting the right KPIs. No prior knowledge or experience required to conduct scientific, state-of the-art employee surveys. All the information you need to create and track successful initiatives based on valid findings, intuitive reports, and track their success in one place. Highly skilled in working with companies across Europe, with a strong focus on anonymity and data protection. Our dashboards are flexible and easy to use for accessing survey results. These dashboards are pre-configured to make it easy for you to get started and can be modified to meet your specific needs. Honestly also offers exports of all data via Excel, PowerPoint, and PDF. This is useful for internal communication with management. Honestly's Employee survey platform is more powerful than other solutions.

Customers can make purchases online or in your brick and mortar store. They can also chat online or over the phone. Field service technicians perform onsite services and fill out a questionnaire. A student completes a class. A survey is completed online, on paper, or on mobile devices by your customer or employee. Once completed, the responses update the ActionTracker™, based on their score or response, assign a manager, notify key stakeholders via email, and so forth. ActionTracker™, which tracks all customer/employee communications, captures resolution activities including attachments, takes notes into the Action Item and schedules meetings through Microsoft Outlook integration, will effectively keep track of all communications. To track the life cycle, create status codes. Keep updating your open action items until they become complete. Once they are marked as complete, they cannot be modified. For a complete audit trail, each activity is date/time stamped and signed by the user.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

Case management software for complaints and HR case tracking Workpro does everything you need, and nothing you don’t. This is case management as it should be. Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

Use your key metrics and data from sales and marketing, accounting, human resource management, project management, manufacturing, and purchasing to make important decisions. Stakeholder feedback is used to understand the "what and "why" of all your data with AI. Get supported insights and drive business improvements. Artificial intelligence automates the collection, storage, visualization, and consolidation of key figures, data, and feedback. AI will generate tailored recommendations for your company's actions. Data-based decisions that will help you reach your business goals. Industrytics allows you to continuously collect data and connect key figures through interfaces with your software applications (ERP CRM, accounting systems and time management software, Excel spreadsheets etc.). You can also receive feedback via automated feedback surveys.

House-on-the-Hill Software was created to support you and those who matter. We offer four interchangeable solutions: IT Service Management (FOI & Case Management), Facilities Management, Customer Service, and Customer Service. Our software is flexible, affordable, and designed with you in mind. These solutions are available in the Cloud and on-site with Out-of-the Box House-on the-Hill Software. Choose the solution that best suits your company. A modern ITIL-driven service desk is available with a wide range of tools, automated workflows, and a self-service portal. This paperless solution will help your team to manage new requests that are submitted via the portal or email. These cases can then be categorized and assigned to types and workflows. Your sales team can provide excellent customer service. To continuously improve your service, make data-driven decisions using reports and KPIs.

Aptean Respond, a world-class complaint and case management platform, supports all roles in your customer service team. This includes front-line agents, case managers, team leaders, and executives. Respond's intuitive dashboards and process-driven tools allow your team to quickly resolve cases, manage workloads, access key data, and generate actionable insights. This is all in a way your CRM cannot manage. All the information you need is available in one place with Respond. It allows your team to manage all aspects of customer case management, streamline communication between departments, identify root causes, and dive into case analytics from one platform. Respond's industry-specific templates, reporting tools and templates help you comply with regulatory requirements. Respond offers interactive, customizable dashboards that can easily be configured to display the data required by different user roles.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

All the things you do. Hire the right people. You can create the best culture. Create the most productive environment. Offer opportunities for upward mobility. Your employees should be encouraged to become the best version of themselves. It's all about ensuring that both employees and the company get the most out of the shared experience. If you didn’t know, this is what Employee Cycle exists for. This will make the process much easier. Connect your HR systems to pull all your data into a single dashboard. All of your data can be integrated from your favorite HR Platforms in just one click. You can customize your data to keep track of the most important metrics. You will be amazed at how easy it is to use the People Dashboard for your HR reporting.

Effex offers a unique solution to environmental safety and health challenges. This includes regulatory compliance, corporate sustainability towards environmental protection, accident avoidance and response, standardization of processes and standardization. Our EHS solution uses the most advanced software technologies. Our EHS Management System is affordable and can be customized to meet specific industry requirements and customer needs. Construction has one of the highest fatality rates among all industries. To prevent more deaths and long-term injuries, it is essential to manage safety and health properly. Our priority is to set high benchmarks in tracking and training, document management, and document management in order to keep employees safe in high-risk environments. EffexEHS (Software as a Service) is a software application that helps businesses and EHS professionals meet today's Environment, Health and Safety challenges.

In minutes, you can speed up your offboarding process. Professional exit interviews created for your company. In minutes, you can create a professional exit interview. Find out why employees are leaving your organization. Early detection is key. Compare the reasons by job title and seniority. Find out which employees are available for rehire. Your own alumni pool. Find out if employee turnover and job satisfaction correlate in your company. Analyze the company culture and how employees perceive it. Find out if your culture is conducive to retention or turnover. Find out if employees are comfortable sharing concerns with executives and colleagues before leaving the company. Ask former employees for their suggestions on how to improve. Interviews are conducted by professionals who have years of experience. They will give you actionable insights that will help you make your plans.

The World's First Fully Inclusive Cultural Benefits®, Platform. Espresa's cloud-based culture platform is designed to create an immersive experience for employees and a workplace that promotes total wellbeing, community, and appreciation. Espresa's Culture benefits® platform engages employees on-the-go, at work, and in the office. It also makes heroes out of human resources and benefits teams. You can create your own culture adventure. You can choose any solution that suits you and add culture modules as needed. You will also have a 360-degree view of employee engagement which provides real-time analytics. Espresa is SOC2-compliant and the only Culture Benefits Platform that offers Web Content Accessibility Guidelines compliance (WCAG) for an inclusive experience.

Justworks is a one-stop solution that owners, HR, and business leaders love to use. Justworks is not like other big-box software. They have a beautiful layout that categorizes the most important information for employees and employers. Justworks allows employees to enter their data directly from the app. This eliminates the need to use pen and paper. They can also set-up autopay and receive messages when scheduled payments are delivered. Administrators can manage benefits such as gym memberships, healthcare, and commuter benefits. It is also easy to reconcile the end of the year. This keeps records current for each employee and contractor to facilitate W-4s or 1099 delivery. Justworks makes administrative tasks easy with its automated system.

Solutions that make it easier for employees and HR teams. PeopleDoc's HR Service Delivery solutions are designed for HR to simplify complex operations, improve compliance, and increase efficiency. Our solutions are so enjoyable that employees actually enjoy working with HR. Employee Case Management and Knowledgebase - Empower employees to solve questions through a personal portal and to submit HR requests when they require additional help. Automate manual tasks and save time with no coding. Advanced document management capabilities make secure document storage easy to use on any device. Create easy-to-read dashboards that reflect your business's needs and measure your priority KPIs.

Erudit AI detects employee burnout risk and low engagement. It will also give you tips that are specific to your company's needs to improve employee wellbeing. Our AI connects with your corporate communication tools to conduct a semantic analysis. This allows you to establish the level of burnout and engagement between employees and departments. It also protects your privacy. It continuously learns and makes recommendations to help managers make better, faster and more accurate decisions.

Dataforest was born from surveys taken from hundreds of people-driven businesses. It was created to share total people investment insights with business leaders and information seekers around the world. A lot depends on delivering the best rewards experience for people-driven businesses. Sequoia is a specialist in linking your benefits, compensation and overall people programs to business success. Our platform and expert guidance will help you create a people investment strategy that is best for your employees and your business. The Sequoia People Platform will help you invest in your people. It offers distinct experiences for your hybrid workforce and your HR team. It's your operating system to drive business results and employee engagement through your total reward program.

You can save time when setting up HR surveys using ready-to-use questionnaires. These questionnaires include employee engagement, remote work and leadership, hyper-stress burnout, professional risk, equity, professional risks, etc. Our online editor allows you to customize your questionnaires. You can choose from e-learning for managers, risk dashboard and multiple-access. Your employees will love the user interface. It offers automatic reminders, multiple participation options, and 100% anonymity. Maximize participation rates. Visualize automatically analyzed results by category (team, gender, area etc.) to help you understand unspoken issues within your organization. You can create your own analytical filters, export and pin your insights. To include staff from your different locations around the globe, distribute your questionnaires in the languages you prefer. Use our easy-to-use online editor to adapt questionnaires.

To automate all calculations, including overtime premiums and multiple pay rates, rules can be applied automatically to employees or situations. Managers can remotely monitor attendance and time of employees and access up to two-thirds of the reports. You don't have to wait until the end for attendance records. To track vacations, sick days and banked time automatically, you can set up unlimited accruals. Employees can view their accrual balances online, which eliminates the need to contact human resources for this information. Management can track and control exactly where employees can punch in/out, down to the device level and GEO fence level. Track employee expenses and allocate time for tasks. In just a few clicks, you can manage employee skills and qualifications and process payroll.

Improve productivity and culture in your company with email, meeting, and IM analytics. Time is money. We help leaders measure productivity data, identify inefficiencies, and fix them. Are you looking for ways to maximize your time? The visualizations are landscape-like and make complex relationships between people and teams easier to understand by the human brain. These maps are fed with data from your collaboration software. The marketing team has a longer lead time due to a lot of meetings and online communication, and a lack in focus. Time is Ltd. seamlessly integrates with the most popular communication tools to find communication trends and meetup trends. All synced data are anonymized and aggregated to protect your worker's privacy. Our dashboard includes helpful tips to make it easier for you to digest data insights faster. Save time and avoid inefficient collaboration.

We are experts in compliance and people. Let us simplify HR so you can focus on building a better workplace. All your HR compliance and employee management can be managed from one secure, mobile-enabled platform. Gryphon HR was designed to adapt to your changing organization and ever-changing screen requirements. The workforce of today is connected to their smartphones constantly. Gryphon HR was created to adapt to your changing screen needs. Most HR software restricts customization. You can add your logo and brand mark. GryphonHR allows you to take control of your organization's strategic and take-charge decisions. GryphonHR's robust reporting lets you create customized, more detailed reports on data that you need when you want it. Each customized report can also be saved to be easily replicated later.

Our survey and analytics tool automatically collects candidate feedback to gain insight for your HR department. We have collected feedback from over 1.3 million+ candidate experiences and helped to create nearly 100,000 employer brand promoters. Without asking your candidates for feedback, you won't be able to know what they think of you. Only anonymous feedback from candidates will reveal their true feelings and opinions about the experience. This is done automatically by an integration to your ATS. This allows you to concentrate on what is important and collect feedback in background. Trustcruit receives feedback from almost 60% of candidates after interview. One candidate's feedback won't tell the whole story. Therefore, it is important to collect as much information as possible. Get AI-driven insights into your strengths and weaknesses in our dashboard. You can also benchmark your performance against our global database of feedback from more than a million candidate experiences.

Case IQ makes it easy to manage HR, fraud, compliance investigations, and more from start to finish with i-Sight. i-Sight is a cloud-based solution that helps organizations manage their investigations and analyze the results. The top features include workflow alerts, case review, collaboration, trend reporting, case assignment, and workflow alerts.

Profiler Cloud is a suite that allows you to digitize every aspect of your company. Profiler Cloud allows you to digitize every aspect your company. You can track attendance, distribute pay slips, and manage holidays and leave for your employees with Profiler Cloud. Graphit allows you to implement a graph metric signature process within your ERP. This allows you to sign files even while on the go. Docker simplifies and digitizes the relationships between workers and human resources. Graphit makes it easy to implement the graphometric signature within your company. This tool is for the beginner, but can also be used by the more advanced users. Profiler Cloud's elements are easy to understand and easily assimilated by all types of users on any device. Profiler Cloud integrates with most management software without the need for expensive customizations. This speeds up your work. You will be completely free from enterprise software.

HfactoR helps organizations of all sizes streamline and automate their human resource operations. HfactoR will help you to future-proof your organization by automating payroll, facilitating direct salary payments and streamlining recruitment processes. Features: Recruitment & Onboarding Our AI-powered solution simplifies the recruitment process by providing a robust set of tools to meet your hiring requirements. Leave & Attendance Management Our Attendance System is designed to track your team's presence by capturing clock ins and outs, leaving approvals, and churning out timely reports based on this data. Payroll Management Our payroll software automates tasks like managing paid days and processing deductions, calculating wages and calculating tax payments. Expense Management Manages reimbursement requests and approvals.

Management of casework for councillors or other elected representatives

Workzoom is an all-in-one talent, workforce, and payroll solution that engages employees, educates leaders, and helps you grow your company. With a central hub, your entire team can access personal information, company updates, and more from any device. Your leaders will be able to see the big picture with informative dashboards, insightful analytics and on-demand reporting. Workzoom automates the tedious task of organizing and tracking information, while eliminating repetitive data entry. Workzoom will help you to save time and gain valuable business insight, so you can focus on what you do best.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

Progression's intuitive builder, library of tested frameworks and skills, and library of industry-tested frameworks will get you from zero up to one in minutes and not months. Give managers the opportunity to discuss strengths and areas for improvement. Give your team the clarity and direction they need to chart their career path. We'll get you up and running quickly, whether you have content ready or are starting from scratch. You can create interactive career frameworks with Progression in minutes by adding skills, competencies, and behaviors. Frameworks are composed of three things: positions, skills, and levels. To begin building your own, you will need to define the roles within your team so that everyone is aware of the different career paths available. A framework based on skills is the basis for tracking and proving development in Progression. It also allows you to support and advocate your team's progress.

TRAFFIT is the cloud-based applicant tracking software for recruitment agencies and HR departments. It allows for electronic handling of all steps of the recruitment process, including publishing job ads, managing applications, analyzing performance via detailed reporting, and communicating with and winning the most qualified candidates. TRAFFIT provides many integration options, including email, calendar, social media, and an API that allows data to be exchanged between systems. TRAFFIT also offers the Career Page Generator, which allows you to announce current vacancies on company websites without having to involve the IT team. TRAFFIT is fully GDPR compliant and trusted by a growing number successful companies, both small and large. TRAFFIT can save you time, effort, money.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.

These responsive questionnaires are designed to deliver a personalized experience on desktop and mobile. Unstructured survey text provides customers with powerful feedback. Text Analysis Tool uses Artificial Intelligence to automatically analyze these feedbacks. This allows you to understand the most important points of the journey. Automated customer journey alerts via email or SMS will help you engage customers, employees, and managers and increase customer response times. Close the Loop Chat allows you to respond to customer satisfaction survey responses in real time. This feature allows the company and customer to interact through a chat on the platform. The customer also receives feedback via email as well as in a conversation.

Show your clients that you are serious about their reputation. Show government agencies that your proactive approach to problems and complaints is a hallmark of your agency. Your employees should be proud of your commitment to ensuring that every client is treated with the highest standards. Your commitment to compliance shows that you care about delivering excellence every time. CastIMS is the best way to show that. CastIMS will do more than ensure you have reliable, fully-developed software. We'll also make sure that you have the personal service and experience you deserve. Compliance Requests are used to respond to consumer complaints. They also provide a reference for all correspondence, including the nature and number of complaints. Training reports are used to identify training needs and provide proof that all training has been completed.

Sphinx iQ 3 provides intuitive and efficient multi-channel survey solutions to help you at every stage of your project: from the design and analysis of your questionnaires to their communication. Sphinx iQ3 combines quantitative and qualitative data visualization methods to give you a visual representation of your results that is both rich and precise. Sphinx iQ 3 is an innovative way to make the most of your studies and to guide your decisions. Personalize your invitation messages. Your custom-made forms can be created (design, page count, questions type, thank you message, etc.). Script your form with referrals and conditional questions to ask the right question to the right person. Distribute interactive and dynamic questionnaires that can be adapted to different media such as smartphones, tablets, computers, and tablets. for a better user experience (responsive design).

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Everything at your fingertips The platform that will help you manage your vacation properties. You can organize your check-in digitally, and avoid any queues or crowds of customers. 3 App 1 Integrated system. Customers App. Request direct maintenance. Online check-in. Get news and structure information on your smartphone. App Maintenance and Operators. Get support requests with photos and details. Facility activity calendar. Management can instantly message you Structure Application. Multiple structures can be used in one application. Direct messaging with customers Management of internal and external maintainers. Calendar for appointment. Assistance reporting and analysis. Push news sent to customer app. Only integrated system to digitize communication and activities at your tourist facility. All technical assistance requests can be handled with one application. Communication with the customer via IOS or ANDROID apps Clear the queue online