Best Shopify Inbox Alternatives in 2024
Find the top alternatives to Shopify Inbox currently available. Compare ratings, reviews, pricing, and features of Shopify Inbox alternatives in 2024. Slashdot lists the best Shopify Inbox alternatives on the market that offer competing products that are similar to Shopify Inbox. Sort through Shopify Inbox alternatives below to make the best choice for your needs
-
1
Pylon
Pylon
50 RatingsPylon is an All-in-one B2B Support Platform for modern B2B businesses. We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management. Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
2
HelpCenter
HelpCenter
$7.99 per monthHelpCenter is an intuitive and easy-to-use customer service software for ecommerce. It makes it easier to communicate with customers. Our user-friendly FAQ creator will save you tons of valuable support team time. It allows you to quickly create a informative and easy to navigate FAQ page. HelpDesk makes it easy to manage all incoming queries from one location. Our customer service app allows your customers to instantly address their concerns with Live Chat in your store or by filling out a contact form outside of office hours. HelpCenter will make it easy to communicate with your customers in a seamless, unified manner. -
3
An eCommerce chatbot that lifts revenues from 20% to 40% when the shopper engages with Ochatbot and reduce support tickets from 25% to 45% with Ochatbot. Our Pro and Enterprise plans include an eCommerce Guarantee. Ochatbot’s robust AI chatbot features are designed for ecommerce platforms for Shopify chatbots, BigCommerce chatbots, WooCommerce chatbots and Magento chatbots as well as B2B sales and support chatbot. No code, auto install AI platform. Ochatbot engages customers to providing product recommendations, overcoming sales obstacles, upselling and cross-selling, capturing abandoned cart, and answering support questions including order tracking. Ochatbots AI chatbot communicates through NLP conversations becoming smarter over time about your products and services. The AI chatbot determines the customers AI Happiness Sentiment, Customer Reaction data along with marketing and sales insights. Ochatbot also includes 9 conversion optimization tools such as Leadbot with over 80 templates, Offer Sliders, Exit Popups, live chat and more.
-
4
Nice.Chat
Nice.Chat
$17 per user per monthOnline chat is the most popular service channel, with customers being more satisfied than any other such channels like mail or phone. You can encourage your visitors to chat with your agents by using triggered chats and proactive eye-catchers. By looking at the profile of your potential customers, you can learn about their needs and interests. You will have a robust toolkit for effective communication with your clients. Additionally, you can increase your selling power by using screen tracking, help pointers, and customizable forms. We believe that every valuable consultation should result in a great deal for both you and your client. Chat allows you to suggest products and even facilitate checkout. Get feedback from your clients to improve your service and delight them more. Nice Chat stores provide customer data that can be used to convert first-time buyers into long-term happy customers. -
5
eDesk
eDesk
Free 18 RatingseDesk simplifies eCommerce support for online sellers into one centralized, smart inbox. It enables individuals or teams to support better, save time, increase feedback scores and boost sales. It is a purpose-built eCommerce helpdesk that integrates with all your marketplaces, channels, webstores and social channels. Customer information, product details, order and shipping information are matched with incoming messages – and organized onto a single screen – making it easier to receive and resolve customer queries in a fraction of the time! Features include AI generated responses, auto-translate, invoice generator, powerful insights and key metrics, live chat, and feedback requests. -
6
Autochat
Autochat.io
$1 per monthLive chat that sells for you. Live Chat is a customer support tool. We want to change your mind. Engage customers in real-time before they get stuck, or leave. Train bots to answer common customer queries. Target customers based on their behavior and history. Automate common scenarios to engage shoppers 24x7. You have the power to influence and help your customers throughout their buying journey. Every customer conversation is automatically enhanced with activity trails from the current session as well as historical transactions. It responds to customer queries within seconds. Features such as Proactive Messaging and Live Shopper Insights help to identify live shopping sessions that have the highest revenue potential. All of our powerful features can be accessed via a simple graphical interface. Zero programming skills required. Shopify's Deep Integration automatically powers your store as soon as the app is installed. -
7
Needle
Needle
Live chat for ecommerce powered via brand advocates Your best customers will be your best salespeople. Needle can help you put them to work. Live chat with brand advocates is the next generation. Needle connects you with your most passionate and knowledgeable brand advocates through live chat. Shoppers trust advocates because they are not sales reps or service representatives - they are their peers. Better conversations can convert browsers into buyers. Slow and frustrating live chat experiences can turn off shoppers and reduce revenue from your website. Needle is a real conversation partner that loves your brand and can help you drive customers to purchase. -
8
Helpmonks
Helpmonks
$9 per monthOur team collaboration tool will save you time and money. Our team collaboration tool enables you to create a unified shared mailbox, customer management, livechat, email marketing tools, as well as marketing automation tools. This will help your business succeed. Our team email management tools make it easy for your entire business to be on the same page. This will increase productivity and help you get your team on the same page. Collaborate in your shared inbox. You can delegate emails and add private notes for your team and yourself to email messages. Collision detection prevents duplicate responses to customer messages. Helpmonks goes beyond a team email inbox. Helpmonks offers advanced contact management and a complete customer conversation record. To increase sales and business growth, you can also add our live chat tool to your email marketing platform and email marketing platform. Our email automation tool allows you to reach more customers, nurture leads, build customer loyalty, and increase customer satisfaction. With the Helpmonks marketing automation tool, you can easily send an email drip campaign based upon your customer's behavior. -
9
Talkative
Talkative
Embedded live chat with mobile support and recording. Fully customizable to suit your contact center's requirements. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Secure browsing and screen sharing are available for embedded customer support and sales. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. Smarter customer engagement through WhatsApp and social media messaging. Image support capabilities are available. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Live video chat allows you to bring the in-store experience online. This will increase sales and provide personalized customer service. To improve service and support digital channels, make it easy to contact customers via multiple channels. -
10
Cue
Cue
$43.67 per monthManage all your customer service from one place. Connect with your customers via WhatsApp, Facebook Messenger, Telegram, email and web chat on your website. Chatbots can help you scale your customer service. Automating customer questions can reduce costs and response time. Turn website visitors into satisfied customers. Contact customers via their preferred channel for sales or support. A complete customer service platform to delight customers and drive sales. From a dedicated inbox, you can respond to customer questions on any channel. Automate the routing of tickets to the correct teams for faster resolution. Message templates can help you save time when answering customer questions. You can see what channels your customers prefer and the issues they are experiencing. You can also measure how well you are serving them. All tickets are assigned to teams and placed in one inbox. This allows you to build profiles and prevent customers from repeating their issues. -
11
UserEcho
UserEcho
$15 per monthYou need targeted feedback. Our Forum allows you to create a place for customers to interact openly and productively with you and each others in a structured way. This will increase customer engagement, improve your processes, and enhance brand recognition, according to our statistics. Convert customer conversations into tickets to keep track. All incoming emails can be converted into tickets. Prioritize, categorize, and assign the emails to the right people. To share your knowledge and help with repetitive problems, save your workarounds and best practice into your Treasure Box. Your support team can reduce the time it takes to respond and become more efficient. Every customer deserves your attention. Live Chat allows you to be at the right place at exactly the right time. Start a conversation with people who need your assistance and let them become your loyal customers. -
12
NestDesk
NestScale
NestDesk is an omnichannel customer support software designed for Shopify stores. It enables your business to provide excellent customer service and increase sales through every customer conversation. NestDesk makes it easy to manage all your messages across channels, view customer profiles, and see order history in one place. NestDesk allows you to create, edit, and send Shopify orders to customers. You can support more customers in a shorter time and increase customer satisfaction by using useful features such as macro (template reply), tags, auto-assignment, private notes, and auto-assignment. -
13
Chat for Jira Service Management
Appfire
$10 one-time paymentChat with customers and respond to their needs in real-time. Integrate Jira live chat seamlessly with support requests and issues. Chat directly with customers via Jira Service Management ticket. Chat with customers using a chat widget on customer portals or web sites. These conversations can be converted into Service Management requests or comments. The Service Management requests save customer messages as comments. Your public comments are visible to the customer as chat messages. This allows for seamless integration between issues and conversations. Live updates of Service Management request queues containing issues created from chat messages. Supporters can decide when they are available online. Customers will know when you are available to chat with them. Our Jira chat tool allows you to monitor the queues and determine when your team is available. -
14
Talisma Chat & Co-browse
Talisma
Talisma Chat and Cobrowse allows organizations to communicate with their visitors in real-time using powerful text dialogue and collaborative surfing. Agents can interact with multiple visitors simultaneously while providing immediate attention and personal attention to improve the visitor's online experience. Talisma Chat and Cobrowse give employees single-click access and a complete view of all customer interactions. They can quickly respond to queries using a knowledgebase that includes FAQs, response templates and Web links. Talisma DCEP chat triggers chat sessions based upon a pre-defined set visitor behaviour. This means that your visitors will receive a chat invitation whenever they visit your site or display certain browsing characteristics. It improves customer experience, reduces operational costs associated with customer service, decreases abandonment of shopping carts, and increases conversions. -
15
Smartsupp
Smartsupp
$0.01/month/ user Smartsupp chat allows you to have a personal conversation and make your customers happy. This chat solution is used by 283,000 websites and webshops across Europe. You can view detailed visitor information in our powerful web dashboard. Chat with customers anywhere you are using our mobile apps for Android and iOS. Use automatic messages to engage customers. Get detailed statistics to measure your customer service quality. Visitor recording gives you a better understanding about customer behavior. Your customers are currently browsing your website. Register for a free account at www.smartsupp.com to start chatting with your customers today. Key features Chat box customizable Customer satisfaction rating Automated messages Mobile apps Shortcuts (canned answers) Detailled statistics Integrations with ecommerce platforms Recording of visitors (session replay). -
16
Enchant
Senvee
$15 per user per monthImproved communication with customers Our customer-centric products allow you to provide personalized support. Live chat, knowledge websites, shared inboxes and knowledge websites. All in one intuitive platform. All for teams of any size. We believe that the secret to the most loved companies is the customer at the center of everything they do. The shared inbox allows for powerful collaboration between your team and your customers, but feels exactly like email to them. It makes it easy for any member of your team to manage FAQs or knowledge base content. So customers can help themselves. Enchant Messenger is just one click away. Chat, knowledge base and contact form. All in one place. You can get valuable insights that help you identify trends, improve your team performance, and increase customer happiness. Your team can become a happiness machine. Easy setup, free for 30 days! -
17
ApexChat
ApexChat
It is expensive to drive online prospects to your site. You must know who they are before you let them go. Website visitors are potential customers who are eager to speak with you. Chat with them live. Websites convert less than 3% to 5% of visitors to sales. Your website should not be one of these websites. We can customize both the chat widget design on your website and the chat responses that chat agents will use. It takes only minutes to add our live chat widget on your website. The rest will be taken care of by our support team. We begin chatting with your website visitors and send you qualified leads in real time via email, text message, and/or live phone connects. Live chat available for personal injury, criminal defense and bankruptcy, as well as other legal practice areas. Live chat available for HVAC, plumbing and roofing, window, solar, general contractor, and other home or commercial services businesses. -
18
CareColl
Intellial Solutions
$10 per monthYour widget can be customized to match your website's color scheme or personal taste. You can increase sales by making every visitor a prospect. Send a pre-defined, automated message to your website visitors to invite them to chat. Use our conditional widget loading feature to load live chat widgets only where you are required. The visitor can send you an offline message with a file attachment if you are not available for chat. A widget allows the visitor to send a chat transcript directly to herself. The operator chat box displays the page navigation path of visitors in real-time. The entire path can be saved in the chat history for future reference. Fully functional email client for single customer service agents. -
19
respond.io
respond.io
$99 per monthRespond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages. -
20
ChatKlink
Klink
Live Chat allows you to talk to your website visitors. Unified Communications: Features that make your life easier Multiple channels such as WebSite, Facebook, Twitter can be answered in unified inboxes. Quick Reply. Quick Reply. Simplified reporting. Simplified Reporting. You can close deals directly in the solution. You can make more sales by leveraging real-time conversations. The solution can even collect data offline so you can contact them later. Productive Dashboard. Our dashboard was created to increase productivity for your agents. You can create as many agents you like during the pandemic. There are no restrictions. Integrations Integrate with whatever you need! ChatKlink provides integrations as well as API and Webhooks to allow you to connect to whatever you need. -
21
LivePerson Automotive
LivePerson
There was no car sold or serviced without a conversation. Today's owners and shoppers prefer messaging over other forms of communication. LivePerson Automotive provides dealers with powerful messaging tools that allow them to win more customers, provide better customer experiences, and increase customer loyalty. Although car buyers prefer to shop online for information and purchase, filling out forms can be complicated and time-consuming. 74% of online buyers say they would be more inclined to fill out forms if they could get live chat support about vehicle specifications or financial details. Conversational Car Buying™ allows consumers to quickly reach your team and guide them through the purchase process. It is the best live chat solution in the automotive industry. -
22
Interakt
Fizzy Software
This dashboard saves time and allows you to see all the numbers you need in one place. Capture leads through Feedback forms, Live Chat, Notifications, or upload your own. To send relevant content and offers, set up automated and trigger-based emails. Segment your leads and remind your team to follow-up with them. Follow up with leads when necessary and convenient to capture lead conversions in the lead funnel. We will ensure that there are no duplicate entries when you import multiple leads books. Manual entries can be made or saved from Live-Chats. Smart targeting and exit popups can be used to capture anonymous visitors and convert them into leads. Visitors can be converted to customers and customers by offering support and increasing sales. Get feedback and support customers like a pro. Never miss a call. Keep customers happy. A custom-branded FAQ page will help you support customers on the web and mobile while you sleep. -
23
DelightChat
DelightChat
All channels can be accessed from one dashboard. Send promotional broadcasts with Official WhatsApp API to increase your sales. You can automate abandoned cart recovery, send order notifications, verify cash on delivery orders, and verify cash using WhatsApp. DelightChat is a customer service tool and marketing tool that's specifically designed for eCommerce brands using WhatsApp, Instagram, or other modern channels. This tool can be combined with WhatsApp marketing to give you everything you need for your D2C brand. You can save time and have peace of mind knowing that you never miss a customer query via any channel, including WhatsApp, email, FB & IG Comments, Messenger, Instagram DMs and live chat. Send broadcasts to your customer's list using the Official WhatsApp API. Brands are seeing a 26x ROI on WhatsApp marketing spending and 7.1x more conversions than email due to WhatsApp's high deliverability and read rate. -
24
ResponseQue
Zvendor Solutions
Live support can be added to your website within minutes. It will eliminate spam and junk mail and automate up to 81% incoming inquiries. Your website visitors will be able to contact you via your web store or company website. This improves customer satisfaction, leads to more referrals, and allows you to close more sales. You can easily be overwhelmed by hundreds to thousands of messages per day by simply adding a live support option on your company website. Your website will get more traffic, which means you will receive more messages. eCommerce is also 24/7 so your Monday morning inbox can quickly turn into your worst nightmare. Most live chat apps are simply communication tools that connect you with prospects and customers. Adding them to your site is like posting your mobile phone number on a billboard. -
25
Channel.me
Channel.me
Software that connects people because we believe that working together is better. Live chat for customer support, no need to deal with multiple chats simultaneously. Chat software specially designed for high volume customer service. We also offer cobrowsing for customer support. It is impossible to see what a website visitor sees on their screen. Remote screen sharing via web-based technology can be a great way to help website visitors. We have integrated co-browsing in our live chat. This makes it easier for customers to understand and helps them. Visitors will automatically be invited to chat once you have logged into live chat. Pre-defined responses can be sent to save time and ensure consistency. To temporarily stop new chats per agent, use the pause function. Website visitors can share their browser screens with a contact centre agent. This allows the agent see the customer's screen in less than 2 seconds. -
26
Venyoo
Venyoo
$49.00/month Venyoo can talk to site visitors even if you aren't online. There are no limitations on the chat's functions or the number of operators. Only pay for productive chat conversations. Venyoo will notify visitors about your company if they want to close your site right away. Venyoo chat allows you to chat with site visitors and also receive calls (callback). The widget can be easily customized to your task. It welcomes the client and offers his goods or services. Venyoo listens to the client and helps him clarify his needs. -
27
CXInfinity
NovelVox
1 Rating89% of customers are loyal to companies that have a strong omnichannel experience. For a better customer experience, brand perception, and retention rate, engage customers in real-time conversations. Customers will stay loyal if their concerns are addressed on the first attempt. This is a staggering statistic. Your agents will be empowered with a Unified Agent Workspace, productive tools, and the ability to provide a customer experience unlike any other. Agents can see the intent of customers while they type. Agents can save significant time by having a list of predetermined answers to common queries. Notes can be added to the conversation for future reference. You can quickly wrap up the conversation with wrap-up calls and classify the conversation for future reference using multiple tags. Leave no customer unattended. Keep generating leads online and offline. Maximize conversion by displaying customer's past interactions on one screen. -
28
SocialBoost Live Chat
SocialBoost
SocialBoost Live Chat makes customer support more efficient and effective. Start a conversation and turn your visitors into happy customers. SocialBoost Live Chat makes it easy for visitors to communicate with you. You can start a conversation with visitors at the right time, the right place, and in the right way. You can share your inbox with your teammate, exchange ideas, talk in depth via chat or quick-call, switch to shared screens, track and track your tasks -- all this helps you to centralize communication and engage support at scale. Chatbots can be used to promote new products and special offers. Chatbots can help you promote new products and offers. -
29
RambleChat
Ramble Chat
RambleChat is your home. RambleChat's mission is to make it easier, quicker, and less intrusive for prospects to connect with sales teams. With our Chat from Anywhere™, you can chat-enable any online touchpoint. Chat from Anywhere™ can increase outbound email response rates by 265% RambleChat can be embedded in emails, proposals, and cadences to drive a 4x-6x higher response rate than email. You can generate more sales conversations, qualify prospects quicker, and personalize the prospect experience. Ramble can help you make sales easier. Your target accounts can now start conversations online from anywhere and connect to the right sales rep at any time. Ramble ABM uses data from your CRM and tech stack to personalize and match accounts and contacts. -
30
Leadoo
Leadoo
€699 per monthLeadoo Marketing Technologies is one of the fastest growing MarTech companies in the Nordics. Leadoo was founded in 2018 and has more than 750 clients around the world. They have successfully converted over 6X as many sales leads than ever before. Leadoo, the first and only Lead-Driven marketing platform in the world, offers a simple toolkit that converts passive website visitors into qualified leads. It is interactive and friendly. We help companies generate more leads, convert qualified applicants, and improve customer care with bots and humans. Leadoo was created for one purpose: to deliver results. Leadoo has everything you need to improve your marketing and surpass sales targets. Our mission is to increase sales by creating meaningful interactions between customers and companies. -
31
IMsupporting
IMsupporting
$2.50 per monthSign up quickly and then add some JavaScript to your HTML section. The chat widget will work instantly. We also offer plugins for most popular CMS tools. It's now easier than ever to use live chat. Adding live chat to your website will instantly increase sales and customer satisfaction. IMsupporting allows website visitors to chat with support staff or sales personnel via a chat platform. Our 100% web-based software allows you to add a chat support feature to your website. This will allow you to instantly start communicating with your visitors in real-time. Support multiple customers at once through an affordable communication platform to lower your average interaction cost per client. Reduce the strain on traditional phone support systems and make your staff more efficient. -
32
Chataroo
Chataroo
$10 per monthYou can modify almost every feature of the chat windows. Copy/Paste HTML code for installation as Embeded Window or Footer bar. Just copy/paste HTML code to your website source code, and you can run our applications live! Easy, Simple, Effective. You can add as many operators you need. We can scale and grow with your company. Operator discount available for multi-product customers. You can track customers using Live Tracking, Support Tickets and/or Live Chat issues to gain valuable insight into your customers and business. Every business that has a website must have tools to communicate with customers. Chataroo is a powerful live chat software that allows you to talk to your website visitors and convert them to customers. Chataroo is extremely easy and affordable! You can change almost every feature in the chat window. Copy/Paste HTML code for installation as a Button, Embedded Windows, Multi-operator or Footer bar. -
33
iAdvize
iAdvize
Your customers can interact with your brand in the same way they would with their family and friends. iAdvize allows you to offer your customers rich, multichannel messaging. Your prospects and customers can communicate seamlessly with you via text, voice, or video on their preferred channel. Your visitors can be connected directly to the best responders. Your connected in-store service advisors, product experts, and AI-enabled bots, ibbu, are all perfectly orchestrated to respond at all stages of the customer's journey. Our augmented intelligence chatbots, ibbu, and the on-demand sales force, allow you to combine the best of AI and human intelligence to increase your response rate tenfold. Our teams can help develop a conversational strategy that meets your goals. They will manage it cost-effectively and tailor it to your needs. Take a personal tour of our conversational platform to learn more about how it can help your business achieve its goals. -
34
B2Chat
B2Chat
$80 per monthB2Chat, a Web App software, allows businesses to provide faster and more efficient customer service via chat. You can quickly respond to customers, using the number of agents you need, and from the same location. B2Chats allows you to connect chats from Facebook Messenger, Instagram Messenger, LiveChat Telegram, and WhatsApp. Don't miss the opportunity to turn every conversation into a sale. You can redirect your communication channels and reply to all customers from one place. Pre-determined messages will improve your response time so that neither your team or your customers waste a minute. You can export advanced reports about your team's performance and review statistics to help you make better business decisions. -
35
Live Chat Alternative
Live Chat Alternative
Live Chat Alternative allows customers and employees to have direct voice conversations with you from your website. Customers can call your numbers without installing any software. It is completely free! Traditional LiveChat software will reveal hidden costs such as chat agents' salaries, and other costs. Live Chat Alternative is a differentiating option to traditional LiveChat software. It uses your existing telephone lines to increase sales volume without requiring you to make changes to your staff's day and without the need to hire new employees. We understand that sales professionals are constantly on the go, closing deals and taking care of many phone calls each day. It is difficult to stay on a chat console or communicate with your sales team when you have such a busy schedule. The Live Chat Alternative allows you to connect with online customers from any location. -
36
onWebChat
onWebChat
$5 per user per monthOnWebChat's live chat service is used by thousands of companies to support customers and increase sales. OnWebChat makes it easy to select your colors from a large palette and choose the one that best suits your brand. To make your chat more user-friendly, add photos to each user. You can make your chat window appear in any language that you choose. Sometimes a customer is unable to choose the product he requires because he lacks technical knowledge. Live chat can help you find the right product for your customer. Cross-selling and product suggestion are two of the strategies that made Amazon the largest online retailer. This strategy is highly effective. You can suggest products to your customers that match their interests. -
37
OneChat
OneHash
$27 per monthOneChat is an omnichannel customer service tool. One can integrate it to their website and offer real-time support to their customers. Shared Inbox allows businesses to manage all communication activities from one platform. Interactive Chatbots makes it easy to have smooth conversations with your potential leads. It can be integrated with websites, WhatsApp, Slack and Facebook Messenger, email accounts, API's, and many other services. All this is possible for as low as $27 per month. You can reach us via our chat support portal if you have any questions. -
38
CarChat24
CarChat24
We help you sell more cars by staffing your chat with real people 24/7. Engaging in purely live conversations is how we uphold your Dealership Brand. Here's a peek. This is an automated message that can be customized according to your suggestion. The visitor can either share his request at this stage, or it will be captured during the chat later. Agent gets the name of the visitor. Agent confirms prospect's availability for a visit. Converting the conversation to a contactable one is perhaps the most important part. We ask them if they have any vehicles that they would like to trade in. This message is sent to move the conversation towards the closing phase. The verbiage can be either standard or custom. -
39
Sobel
Sobel
FreeImprove customer experience by chatting with your users through Messenger, which is embedded in your product. Help answer frequently asked questions by publishing a knowledge base. Users don't need to leave the product in order to contact the support team. Your team can chat directly with users through a dedicated inbox. Conversations can be assigned to specific individuals or prioritized. You can view the details of a conversation with a user. You can publish a Knowledge Base to help customers find answers. You can also integrate your knowledge base with Messener so that customers can find answers before contacting your support team. Sobel automatically converts articles into other language. You can choose the language in which you want the article to be translated when editing an article. Sobel focuses primarily on small teams and products. We want to provide a customer support platform that is easy-to-use, affordable and accessible. -
40
Chatim
Chatim
Chatim live chat can be a powerful tool to boost customer satisfaction, increase conversions, and gain valuable insights into the behavior of customers. Chatim can handle basic customer service inquiries, including answering frequently asked questions and providing information about products or services. Your human customer service staff can handle more complex issues or those of higher priority. Chatim is free. Features: 1. Live Chat Live chat can be a powerful tool for increasing conversions and customer satisfaction. 2. Chatbot Automate 24/7 chatbots to automate sales and customer service on your website. 3. You can also read about the advantages of using Get instant access to vital data about your customers' behaviors and preferences. 4. Chatim CRM Integrate live chat into the Chatim CRM to increase lead generation and sales. -
41
Try all our features for free for 30 Days. Share the right information at the right time with your customers, in the moments that are most important to them. Live chat software allows you to communicate with your website visitors. You can also access real-time visitor analytics, contact history, and other details. These complementary tools provide insight into traffic trends, user experience and marketing campaign effectiveness. This information can be used to identify promising leads. Then, you can use the visitor alerts feature or trigger-based chat functionality, to capitalize on your most qualified prospects. This will result in more sales for your company. To have better conversations, you can use visitor analytics and your contact history. Pure Chat is ideal to help advanced sales and marketing teams connect with customers throughout their customer lifecycle using data and insights from chat conversations.
-
42
ProProfs Chat
ProProfs
$19.99 per month 5 RatingsOur live chat software allows operators to reach customers immediately. Operators can see what visitors are typing and respond faster. They can also transfer chat to other members to speed up the resolution process. Operators can use canned responses in live chat software to provide real-time quality answers. Chat widgets can be customized with self-help articles for instant assistance. Our proactive chat software will enhance user experience. Chat invitation pop-ups and personalized operator greetings can be used to welcome visitors. This will increase engagement. Use our live chat to inform website visitors about new products, features, or service updates. Give product tours to your support team to help them engage potential leads. Our live chat support software allows you to store potential leads in your favorite CRM platforms such as Salesforce, Microsoft Dynamics, and Salesforce. This will allow your sales team to close more deals faster. -
43
Joleado Live Chat Software
Joleado
JOLEADO is a live chat software that helps you connect with your visitors, generate leads, and make more money for the business. It was created to convert website visitors into customers, or chat to cash. Every interaction with JOLEADO is an instant contact. This contact becomes a lead. How qualified is this lead? JOLEADO can help them get to a close sale! Chat becomes more than just "chatter", it's a lead and a potential sale. Our live chat service allows you to drive leads deeper into the sales process. It is easy to use and comfortable. JOLEADO Live Chat can automate after-hours to schedule appointments and gather visitor information. Amazing right? -
44
Nightbot
Nightbot
Nightbot is a chatbot hosted in the cloud that automates live stream chats on platforms such as Twitch, YouTube and Trovo. This allows streamers to concentrate more on creating content. It has a dashboard that is easy to use and provides information about chat activity, top commands and more. Users can customize settings according to their preferences. Nightbot has spam filters that remove unwanted content automatically. It also supports custom commands to dynamically respond to common questions or promotional link. It allows you to search through the chat logs and review deleted messages, or banned users. Other features include song requests via YouTube, a giveaway to select viewers as winners, and timers to automatically post messages. The advanced functionalities allow viewers to be designated regulars. They are granted extra permissions, and command variables enable dynamic responses through user input and remote APIs. -
45
We are psyched to announce the quirkiest penguin from the chatbot maker’s family… And drumroll 🥁 Ta-da! BotPenguin! BotPenguin ensures that you engage your customers and visitors anywhere, anytime with that awesome live chat, godly 60+ no-code integrations and a mighty unified inbox to access all chats. Build stronger customer relationships on every touch point with an omnichannel chatbot that can carry conversations in your brand’s voice. Supercharge the AI bot into an omniscient helper! By harnessing the magic of web scraping, URL sleuthing, and FAQ file uploads, along with the wisdom from past conversations. You can create an assistant that's not just smart but practically clairvoyant! These AI chatbots can provide conversational experience to your customers on WhatsApp, Facebook, Instagram, Telegram, Websites, or Mobile Apps.It is a virtual assistant trained on your data to generate leads like a pro, support your customers and schedule appointments at ease. Strike the right cord at right time with laser-focused marketing automation through drip & broadcasts and bulk message campaigns.
-
46
Zoho Desk
Zoho
$12.00 per user per month 17 RatingsInstant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure. -
47
SwiftChat
SwiftChat
Software for web chat that provides customer support and gives insight to visitors. The Best Live Chat Software To Provide Real-Time Support To Visitors. We provide every feature that will help you build a successful business. Conversations in real-time. Rapid Support Boost Sales. You can customize and use your website for free by signing up. You can access visitor's insights, browsing activity, and user's location to identify potential leads. The panel is easy to use and allows you to supervise your team. You can also engage your audience with the latest analytics. E Chat App Support with Features Other Chat Programs Not Skipping Out. Support for Msg Offline Even if you are not there, help visitors. Allow visitors to leave messages and you will reply when you return. Color, Text, and Design. You can match chat with your web design. You can customize the chat color, design, or text to suit your needs. -
48
Cingo
Cingo
Mobile users use their smartphones to shop, navigate, play games, and provide customer support. Customers must leave their phones to call, chat, or send emails. Customer frustration can lead to lost sales, poor reviews and low customer retention. Our technology allows you to communicate with customers in real-time via messaging, rich chat, voice and video. All this from your own app. Conversations can seamlessly switch from chat to voice, video, and even mobile to desktop. Never ask a customer for their serial number or name again. We make it easy to dispatch a tow truck to provide roadside assistance or to assist with a home install. The customer simply needs to describe their problem and then chooses a time that is convenient for them. The expert reviews the request and determines the solution before starting the conversation. This saves everyone time. -
49
CCIChat
Cyber Cast International
Convert any visitor to a loyal customer CCIChat is a free live chat for websites. Your website visitors can now communicate with your customer service team. This tool empowers your sales team to convert more visitors into customers. The CCIChat Agent Dashboard gives you a complete view of your website visitors and triggers automation to contact your visitor, generating new leads with every interaction. Our messaging system allows you to provide live support for your website visitors and generate leads and sales. CCIChat is designed to increase productivity. It provides quick chat communication and intuitive visitor tracking tools, which allow you to be more efficient. CCIChat offers multiple communication channels, including screen sharing, audio calls, and video calls. -
50
Higher conversions Interactive chats are more likely for customers to interact with your website. Delight Customers Use interactive question templates, gifs, and native language to delight your customers. You are always available 24x7 Even if all your sales reps are on vacation or asleep, you can still collect leads. Don't let your business go to sleep. Purchases at a Discount Engage each visitor to make every dollar of your advertising dollars count. Bot does not require human interaction.