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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Integrate live chat, chatbots, email, and social messaging into your business operations. This will allow you to address inquiries, resolve issues, and enhance conversion rates effectively. By incorporating live chat on your website, you can engage with visitors in real-time, or alternatively, utilize messenger mode to respond to inquiries at your convenience. Manage all communications seamlessly from a single, unified dashboard that connects your inbox and Facebook Business Page, eliminating the hassle of toggling between multiple browser tabs. Keep track of visitors browsing your site through a real-time list, which enables you to understand their browsing patterns and origins, allowing for personalized greetings. Utilize Chatra to respond to inquiries, alleviate concerns, and effectively cross-sell and upsell, ultimately increasing your order volume and boosting average order value. Leverage bots to gather visitor contact information and other relevant data, ensuring you have their consent while amplifying your marketing initiatives. Provide quick responses to common questions, ensuring your visitors receive immediate assistance and reducing the burden on your support team. By streamlining these processes, your business can enhance customer satisfaction and drive overall growth.

Description

Transform casual browsers into committed buyers by harnessing the effectiveness of chat. With Shopify Inbox, you can seamlessly manage customer interactions, set up automated messages, and gain valuable insights to prioritize conversations that lead to conversions. Start using Shopify Inbox at no cost, and personalize your online store chat, including saved responses and other features directly from your admin panel. Effortlessly engage with customers and oversee discussions through either the mobile app or web interface. Leverage metrics available in your admin to gauge chat performance, enabling you to strategize for future growth confidently. When engaging with customers through online store chat, obtain insights into the items they have in their shopping cart. Utilize chat to share personalized discount codes, helping to finalize sales and convert one-time visitors into repeat customers. Automatically classify conversations that have a high likelihood of resulting in a sale to streamline your focus. Additionally, develop a comprehensive FAQ section so that customers can easily access information regarding your return policy, shipping options, and more, ensuring they feel informed and valued. Consistency in your brand's messaging is crucial, so make use of saved response shortcuts to assist customers efficiently and enhance their overall shopping experience. By implementing these strategies, you can significantly improve customer satisfaction and drive sales growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

CS-Cart Free Yes 
CT Mobility Yes 
DentalTap Yes 
Desktop.com Yes 
Easyflow Yes 
Facebook Messenger No 
Getscreen.me Yes 
HelpShelf Yes 
Instagram No 
KonnectzIT Yes 
Median Cobrowse Yes 
Pixpa Yes 
Quickwork Yes 
Revamp CRM Yes 
Shopify No 
Shopney No 
Supportbench Yes 
Vsble Yes 
Wufoo Yes 
Zapier Yes 

Integrations

CS-Cart Free No 
CT Mobility No 
DentalTap No 
Desktop.com No 
Easyflow No 
Facebook Messenger Yes 
Getscreen.me No 
HelpShelf No 
Instagram Yes 
KonnectzIT No 
Median Cobrowse No 
Pixpa No 
Quickwork No 
Revamp CRM No 
Shopify Yes 
Shopney Yes 
Supportbench No 
Vsble No 
Wufoo No 
Zapier No 

Pricing Details

$14 per year
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Chatra

Founded

2014

Country

United States

Website

chatra.io

Vendor Details

Company Name

Shopify

Founded

2006

Country

Canada

Website

www.shopify.com/inbox

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing Yes 
Website Visitor Tracking No 

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