Alternatives to Serviere

Predict360, by 360factors, is a risk and compliance management and intelligence platform that automates workflows and enhances reporting for banks, credit unions, financial services organizations, and insurance companies. The SaaS platform integrates regulations and obligations, compliance management, risks, controls, KRIs, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform and delivers robust analytics and insights that empower customers to predict risks and streamline compliance. Happy with your current GRC but lacking a true analytics and BI tool for intuitive executive and Board reports? Ask about Lumify360 from 360factors - a predictive analytics platform that can work alongside any GRC. Keep your process management workflows intact while providing stakeholders with the timely reports and dashboards they need.

Elevate your service management to new heights with BlueFolder, the all-in-one solution designed for field service providers, maintenance teams, and support organizations. Streamline your workflows, enhance customer satisfaction, and boost efficiency with our comprehensive suite of features. Effortlessly manage work orders through our intuitive interface, ensuring nothing slips through the cracks. With intelligent dispatch and scheduling tools, optimize resource allocation to minimize downtime and maximize productivity. Build lasting customer relationships using our CRM features, keeping track of interactions and service history for personalized service. Stay connected on the go with our mobile app, enabling real-time collaboration, work order updates, and client communication from anywhere. Take control of assets and equipment and contract management. Simplify financial processes with billing and invoicing features, generating accurate invoices and receiving payments optimizing cash flow to your business. Gain valuable insights into your business performance through customizable reports and analytics. Make informed decisions and identify areas for improvement. BlueFolder seamlessly integrates with other essential tools.

It is difficult to make data available and actionable when a manufacturing site has many processes. As operations grow, it is becoming more difficult to comply with safety, quality, and environmental regulations. Manufacturing is built on predictability and reliability. Manufacturing by nature is all in the execution of established processes. TenForce was built from the feedback of our clients to map the operational reality in a plant.

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Dot Compliance offers the industry's first ready to use Quality Management Solution powered by the Salesforce.com platform. The Dot Compliance solution includes an extensive set of off-the-shelf ready eQMS and compliance pre-configured processes, enabling customers to deploy quickly and cost effectively. Dot Compliance ready to use solutions include full project validation services and product validation packages. Dot Compliance offers the industry’s most cost-effective quality and compliance management solution available, allowing users to quickly deploy flexible and scalable solutions. Automate core quality processes such as Document Management, Training Management, CAPA, Audits, Customer Complaints, Change Management, Supplier Quality, and more. Our solution is fully configurable and offers seamless integration abilities, with easy adaptation and implementation of customer’s specific requirements.

Claimly is an innovative software platform that simplifies and optimizes the process of managing complaints. Claimly provides tools that ensure efficiency, transparency and customer satisfaction, whether you're an organization managing customer feedback or service disputes. The following are the key features: Centralized Management: Track complaints and claims on one intuitive dashboard. Customizable Case Types: Adapt processes to your business needs for maximum effectiveness. Real-time updates: Keep stakeholders updated with automated notifications and tracking of status. Email integration: Gain insight into trends and performance for continuous improvement. Simple Navigation: Your team will be up and running quickly with the user-friendly interface. Claimly was designed for businesses who prioritize accountability, responsiveness and customer trust. Claimly makes complaint and claim management seamless.

Resolve Enterprise can transform your case and complaint management. Our software allows you to manage your business processes from simple incidents and complaints to complex cases and investigations. Resolve Enterprise allows you to track and search every complaint or case interaction using simple dashboards and reporting. Resolve Enterprise helps you manage a complaint or case throughout its entire life cycle. From logging the case to assign tasks, managing deadlines, updating and communicating with correspondence, all the way to resolution, reporting and analysis.

Things5. The IoT platform that is powerful. For OEMs and brands. Things5 platform is designed for customer applications, R&D, and improved after-sales service. It uses analytics data to empower R&D. Connect your products. Domestic appliances. Professional tools. Industrial machinery. Vans and vehicles. Medical instruments. How does it work? All analytics data in one location. Things5 centralizes data from all devices to enable 360deg services. This includes apps, big data analysis tools, reporting, and tools for the service. Ready-to-use platform capabilities. Things5 offers a complete backoffice that allows you to monitor your products and manage your users. Trusted technology. To ensure the highest security standards, we work with industry-leading partners who use cutting-edge technology. We are currently in compliance with OWASP guidelines as well as GDPR requirements. Complete suite of tools. Monitoring of status in real-time. Device activation and mgmt

AfterSale CRM is a comprehensive application for field service designed to streamline the management Annual Maintenance Contracts, technicians and spare parts. It has features like real-time tracking, dispatching technicians, scheduling efficiently, and managing spare parts inventory. The platform is designed to improve operational efficiency and customer satisfaction through tools that allow seamless coordination between back-office operations and field service teams. AfterSale centralizes service-related data to enable businesses to monitor performance metrics and ensure timely service delivery. It also allows them maintain accurate records of customer interaction and equipment maintenance histories. Keep track of contract information, renewal dates, service history, and other details to ensure timely support for customers. Manage your spare parts inventory efficiently within Aftersale.

CloudApper Desk, a modern and affordable ticketing application, is designed to help your customers and grow your business. This powerful application streamlines customer service management by providing a powerful dashboard and simplified ticket administration. It also offers the mobility you need for better responsiveness. Capturing and analysing information is crucial for understanding your business. CloudApper Desk allows you to identify common problems, create opportunities to improve your products/services, and strengthen your business. After-sales service is often what defines reputation. CloudApper Desk allows customers to monitor their activities, assign tickets, and receive a quick response from any mobile device. CloudApper Desk makes customer service management easier and more efficient. This information is used for an intuitive dashboard that allows users to see the most recent tickets and the latest replies.

Instant happiness, instant responses With Zoho Desk's embeddable Chat widget, you can respond to customers immediately. The embedded chat widgets of Zoho Desk allow you to be at your customers' side when they can't find the answer in your Help Center. Customers can instantly contact your agents via the Help Center to get answers and help faster. Agents can convert chat conversations into tickets if a customer has a more complex issue. Agents can save all chat conversation context, so there is no lost time. Your chat tickets can be left with the team's trusted experts. Zoho Desk allows you to assign tickets from different channels to specific agents and teams. This allows agents to work more efficiently and customers can feel secure.

Your complete web solution for managing your business. Dailybiz's many functionalities allow you to customize your management experience to meet all your needs. Daily monitoring and optimization of commercial management. Reduce administrative tasks and increase productivity. Access your dashboard from any browser, anytime and anywhere. Follow customer exchanges. Improve prospecting, monitoring sales opportunities, and managing after-sales services. Increase the efficiency of your sales staff. Multi-channel commerce requires inventory management. Follow all customer regulations. Manage general and analytic accounting, budgets, fixed assets as well as tax packages. Time spent and expenses can be planned and assigned. Analyze the profitability and viability of your projects.

Best Field Service Management Software company Service CRM has been revolutionizing field service operations across many industries for years. The company is known for its innovative solutions and user-friendly interfaces. This has proven its commitment to streamlining and improving efficiency. Service CRM India incorporates cutting-edge technology and robust features to help businesses manage their field service teams, optimize scheduling and improve customer experiences. This company is a leader in field service management software and remains a pioneer in this ever-evolving market.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

Enhance the guest experience, staff productivity and communications, as well as revenue. A powerful and intuitive integrated suite of web- and mobile-based service automation and maintenance tools for resorts, cruise lines, hotels, and other property owners. This allows them to improve their spaces, assets and maintenance, communications, guest service levels, and their spaces. IssuTrax™, a flexible issue tracking and maintenance management software solution, enhances productivity, collaboration, accountability, and provides the tools and framework required to provide the best customer service. IssuTrax connects people, locations, and resources in an integrated system that allows for real time collaboration. It also provides a framework for creating, tracking, and managing guest service orders, safety and environmental issues, and other tasks.

Zervicio.com provides cloud-based After Sales Service Platform for enterprises to automate customer support services. Zervicio allows customers to interact with service teams in real-time. Agents, Service Managers, and Customers can all stay connected from anywhere. Zervicio is an after-sales system that allows you to track and manage your service requests. The price of delighting customers is managing your own time slots and team members. Zervicio can help you put your dreams into action by providing personalized service to your clients. Your service manager will be able to make quick decisions regarding a service request and can direct his field force as quickly as possible. Zervicio's Knowledge Repository is the most powerful - you deploy and educate, you gain knowledge, and you build experience. Manage Service Cloud is accessible from anywhere.

Artificial Intelligence + Helpdesk Software = Better Relationships. Multi-channel customer service software fully powered by artificial intelligence.

We want to make it easier for consumers and distributors to have a smooth after-sales experience. Intelligent management will optimize the upgrade of your returns and lower your logistics costs. The ease of returning and transparency in the follow-up of each file will ensure that your customers buy with confidence. Revers.io is a platform for distributors and brands that want to use a state of the art solution to manage returns. Your buyers can easily return their products online through an easy-to-use portal. The platform automatically applies your after-sales procedures to every request. Revers.io allows you to transversally process your return files, from store to ecommerce. Finally, you have all the information you need to manage after-sales and make proactive decisions.

Zed-Service™, a world-class CRM software for customer service, offers intelligent reporting and an analytics dashboard. Zed-Service™, a service management software that is scalable, allows you to keep up with industry growth. Automate your operations and improve after-sales services. Handle field services and warranty management from one platform. Zed-Service™, is primarily for industries that require after-sales service or repair management. To improve profitability and brand image, processes like on-site service, walk-in service, and Return-to–Bench (RTB), can be streamlined easily.

Causia®, gives you total control and visibility over all complaints and remediation cases through one integrated solution. Different industries are not created equal. We know that industry-specific software can help you do your job better. That's why we have several editions of our complaints management software. There are many industries. We know that specific software can make your job easier, so we have several editions of our complaints management software. Causia®, has hundreds of Remediation and Complaint implementations all over the globe with thousands of satisfied users. Our products have enabled our customers to process millions of complaints efficiently and extract valuable insights that can be used to make real improvements. Salesforce software powers industry-specific complaints, quality and compliance software.

Extrabat Paysage, an online management tool for landscape professionals, combines a powerful CRM (Customer Relations Management) with the functionalities of an ERP (Enterprise Resource Planning) to provide a complete solution. Extrabat natively integrates supplier catalogues (Betafence and Cupastone, Excelgreen and Loxam). ), imports from both your customer file and your old articles database (Ciel Ebp, Api etc.). A single software suite now integrates accounting, customer relations, after-sales support, agendas, cash register software, and many other functions. Extrabat Paysage Online Solution meets all your needs for prospecting, sales, and management of your maintenance interventions. It also manages production costs and invoices all functions that optimize the performance of your gardener/landscape gardener activity. This allows you to work as efficiently in an office environment as it does in mobile situations.

Civica Complaints Management is an enterprise complaint management software, powered by the iCasework platform. A cloud-based and user-friendly interface allows users to manage, capture, and learn from customer complaints, inquires, and feedback across your entire enterprise network. Civica Complaints Management is highly configurable and can be tailored to meet your organization's complaints management needs. This will improve service levels, comply with regulations, and enhance the customer experience.

Facilitating collaboration, secure information sharing, business process efficiency gains for law enforcement agencies around the world. Equiniti Hazell Carr's extensive expertise in remediation resourcing, outsourcing and complaint management has enabled us to create a complete solution for all aspects of complaint management. We can provide a flexible and robust complaint handling platform that can be customized to meet your operational and individual needs. Additionally, we can offer skilled technical resourcing or outsourcing solutions. Our end-to-end solution is available for comprehensive rectification or remediation projects, allowing you to prevent escalated complaints. You can choose from a variety of components to create your customer service experience.

Accounting software is used by most businesses only to comply with regulations. Modern businesses require real-time analytics and data to stay on top of the competition. Traditional tools do not provide integrated solution. You are forced to use multiple tools or excel sheets, which results in duplication of work and waste of time. A solution that allows you to manage every aspect of your business can save you a lot of money and time. TEZ ERP®, a cloud-based business solution, is used by thousands of Traders and Manufacturers to manage their Leads and Orders. It also helps them with Finance, Taxation and Documents.

Software that enables businesses of all sizes to deliver WOWing customer experiences is affordable, flexible, and easy-to-use. Wowdesk automates the recording, tracking, and life-cycle of customer service inquiries, and streamlines the resolution process. Wowdesk combines all customer requests from multiple channels into a single platform. Wowdesk automates your complaint management processes to meet regulatory and compliance requirements, ensure customer happiness, prevent recurring issues, and track and manage customer complaints more effectively. Dashboards and powerful reporting tools provide meaningful metrics for measuring performance, customer satisfaction, return on investment, and performance.

We listen to the customer's needs and offer system consulting services to help them find better business solutions. Small and medium-sized businesses can use the BinCRM Customer Relationship and Workflow Management system. BinCRM allows you to measure the effectiveness and satisfaction of your marketing campaigns, improve customer satisfaction, provide prompt after-sales support, and allow you to concentrate on business growth strategies. It connects technology, people, processes, and systems to improve the relationship between your company and your customers. CRM systems allow for quick and easy access to key customer data. BINCRM transforms such data into information that can be used to make informed decisions and ensure customer satisfaction. All-round increase in productivity, revenue, and profitability.

EventManager is the complete solution for companies and organizations looking to improve customer relations and after-sales service. The complete software can be rented and is accessible via the internet (SaaS), or you can also use it in project mode (custom-development). CRM modules - Outlook synchronization, document sharing, collaborative work, surveys, emailing campaigns, business follow-up and event management all available on the same platform. We support our customers in their success and sustainable growth, from prospecting to conquest to loyalty building through multichannel order taking to collection and transfer of accounting. Our technical and functional experts will help you set up a simple, effective and efficient software solution. We offer a global configurable offer that allows you to structure your entire cycle of organizational management.

Aptean Respond, a world-class complaint and case management platform, supports all roles in your customer service team. This includes front-line agents, case managers, team leaders, and executives. Respond's intuitive dashboards and process-driven tools allow your team to quickly resolve cases, manage workloads, access key data, and generate actionable insights. This is all in a way your CRM cannot manage. All the information you need is available in one place with Respond. It allows your team to manage all aspects of customer case management, streamline communication between departments, identify root causes, and dive into case analytics from one platform. Respond's industry-specific templates, reporting tools and templates help you comply with regulatory requirements. Respond offers interactive, customizable dashboards that can easily be configured to display the data required by different user roles.

Flowlens, a cloud-based manufacturing CRM and MRP system for small to medium-sized manufacturers and dealers of equipment and machinery, plants and industrial systems, is available from Flowlens. Flowlens offers you: One place for all your business needs - sales, inventory, purchasing - production and profitability - after-sales service and asset history - CRM / Supplier management - tasks, uploads, email tracking - automatic document creation Flowlens has links to Xero Quickbooks Online, Sage 50, and Kashflow accounts packages. This allows data to be seamlessly transferred without the need for manual rekeying. Customers of Flowlens typically move away from repetitive manual processes, spreadsheets, and hours of effort to save on average one day per week. You can view case studies and a complete demo webinar video on our website. Dealers and manufacturers who are interested in learning more can take advantage of a 2 week free trial, which includes expert assistance. Flowlens offers expert implementation and training programs.

SutiDesk, an online helpdesk software that is easy to use, is designed for customer support in any organization. Its intuitive and collaborative design allows customers to resolve their issues quickly and effectively while giving them complete control over all support requests and questions. SutiDesk allows companies to track and manage support tickets and all related activities through a single platform. SutiDesk can be deployed quickly and requires no installation.

This tool allows the organization to manage all service request, not just the IT department. The ability to link service requests allows for inter-department communication about a specific service request. Customer care takes care of all complaints and service requests from customers. Asset management encompasses all aspects of assets' lifecycle, including IT assets as well as other assets within the organization. Tasks and projects cover the task management of each employee as well as the management of projects. Forms allow the organization to conduct surveys or polls within its organization in order to make the right decision. Active directory authentication allows users to be integrated to the application. To be notified of every update within an organisation, you don't need to log in. Every important detail is displayed on the Notification screen.

EasyForm is the most reliable and efficient field service management platform. Platform can be used for complex field service apps for data collection. No programming is required. It is simple to create forms for collecting data that have complex functionality such as GPS, barcodes, digital signatures, etc. The workflow engine allows you to customize the building process according to your organization's needs. Report builder can be used to create Excel and PDF reports. You can create bar charts, pai charts, and dash boards. For the management of processes, alerts and schedules can be created. Location intelligence increases productivity and ensures customers visit sites/customers. We know that every company has its reporting requirements and these requirements change in dynamic business environments. No need to write code for every new reporting requirement. Drag and drop interface of EasyForm allows you to create your own forms. It takes just a few clicks to create a new form. You can customize the app with your logo, and choose your skin color.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Effex offers a unique solution to environmental safety and health challenges. This includes regulatory compliance, corporate sustainability towards environmental protection, accident avoidance and response, standardization of processes and standardization. Our EHS solution uses the most advanced software technologies. Our EHS Management System is affordable and can be customized to meet specific industry requirements and customer needs. Construction has one of the highest fatality rates among all industries. To prevent more deaths and long-term injuries, it is essential to manage safety and health properly. Our priority is to set high benchmarks in tracking and training, document management, and document management in order to keep employees safe in high-risk environments. EffexEHS (Software as a Service) is a software application that helps businesses and EHS professionals meet today's Environment, Health and Safety challenges.

Compliance Star is an online compliance software that provides the right tools to manage risk and monitor performance. Compliance Star allows remote management of FCA Authorised Firms, its operating Units/Agents and their operations via real-time data collection. It also provides reporting and reporting. Compliance Star, a technology-enabled compliance platform, facilitates compliance management, workflows and monitoring of firms authorized by the Financial Conduct Authority. Compliance Star is built on a calendar-based task management system that is 'fail safe'. This system allows for manual and automatic task setting, notifies actions, populates deadlines in a calendar, issues reminders, and monitors for completion. Leading regulatory networks are currently using the platform to reduce compliance burden. It allows for complete tracking of internal regulatory processes. It allows for single-point data access and the ability to generate FCA-required reports.

Food Safety Software allows for cost-effective transformation in food safety, NPD and customer complaints, as well as supply chain transparency. Our food safety software includes VACCP/TACCP and horizon scanning to help you save time and complete consistent, auditable risk assessment of suppliers and products. You will never be audited in non-conformance and you can be audit-ready 24 hours a day. Transform specification management for raw materials and finished products, and answer customer queries instantly. Automate supplier quality monitoring and internal non-conformance management using automated workflows. This will ensure that non-conformances are promptly closed. Our team will manage all complaints using market-leading software. This will save you time, money, and improve customer service. You can launch new products faster and better together, while still meeting all safety, legality, and profitability requirements.

Workpro does everything you need, and nothing you don’t. This is case management as it should be. Integrate with web forms, social media and company systems. Create, edit and save correspondence without leaving the case. All in an intuitive system trusted by some of the UK’s leading organisations. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.

Our deep domain knowledge of Financial Services is combined with a passion to develop solutions that save time, money, and embed regulatory change. We offer a wide range of high-quality RegTech solutions that have won awards. They are backed by our deep knowledge of the market and regulatory knowledge. Let us help you improve your Governance, Risk & Compliance approach. It is becoming more important that regulated entities respond quickly to changing market needs. This is because the provision of advice and process management are increasingly influenced digitally. Let us help you strengthen your approach to Governance, Risk & Compliance. T&C has been a part of financial services for decades, and a requirement under the FCA since the 1990's.

Okout is a flexible, feature-rich Business Suite that's extremely easy to use and allows businesses to run more efficiently. Okout can be used on any device and is cloud-based. Okout offers many features, including ERP, CRM and Van/Mobile Sales, POS and Self Storage, Document Management and Manufacturing, Rentals and Contracts. Okout is also suitable for various verticals such as Retail, Trading, Distribution and Manufacturing, Real Estate and Hospitality, Construction, Maintenance and After Sales Service. Our IT & Business Consultancy Division provides integrated professional services to clients, focusing on increasing value and minimizing operational and investment risks. Our services are suitable for small businesses and institutions, as well as large conglomerates.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Customers can make purchases online or in your brick and mortar store. They can also chat online or over the phone. Field service technicians perform onsite services and fill out a questionnaire. A student completes a class. A survey is completed online, on paper, or on mobile devices by your customer or employee. Once completed, the responses update the ActionTracker™, based on their score or response, assign a manager, notify key stakeholders via email, and so forth. ActionTracker™, which tracks all customer/employee communications, captures resolution activities including attachments, takes notes into the Action Item and schedules meetings through Microsoft Outlook integration, will effectively keep track of all communications. To track the life cycle, create status codes. Keep updating your open action items until they become complete. Once they are marked as complete, they cannot be modified. For a complete audit trail, each activity is date/time stamped and signed by the user.

ABRA Gen provides a complete overview of your business with its dozens of modules, and the extensive custom-tailored options for development. Supports business management from business to inventory, production, service provision bookkeeping, reporting and decision-making. ABRA Gen is a flexible system that can be used in any business sector. ABRA Gen is a multi-discipline ERP system that covers all business areas and can be adapted to different business disciplines. It covers everything from CRM to production, after-sales and customer service. ABRA Gen is a single information system that can be used by the entire company. Manage your entire company from one place. ABRA software implements systems in almost every field of business. ABRA Gen ERP can be run in the cloud, so you can work anywhere and anytime. Thanks to an advanced API, the system can be integrated into any open solution.

HelpDesk will help you improve your customer service. It makes it easy to manage customer messages. To simplify your support tasks, organize all your tickets in one simple-to-use system. Friendly customer service will increase brand loyalty. To build stronger relationships with customers, send contextual and personalized messages. HelpDesk's features can help you save time. HelpDesk's built-in tools make it easy to solve tickets and speed up your response time. Collaborate with your colleagues. HelpDesk allows you to communicate with your team from within the app. To gain more insight, analyze feedback. To learn more about your customers' needs, let them rate your responses. Work on desktop, mobile. Web-based HelpDesk app works in a browser. Support your customers from any device. For 14 days, you can try HelpDesk free of charge.

House-on-the-Hill Software was created to support you and those who matter. We offer four interchangeable solutions: IT Service Management (FOI & Case Management), Facilities Management, Customer Service, and Customer Service. Our software is flexible, affordable, and designed with you in mind. These solutions are available in the Cloud and on-site with Out-of-the Box House-on the-Hill Software. Choose the solution that best suits your company. A modern ITIL-driven service desk is available with a wide range of tools, automated workflows, and a self-service portal. This paperless solution will help your team to manage new requests that are submitted via the portal or email. These cases can then be categorized and assigned to types and workflows. Your sales team can provide excellent customer service. To continuously improve your service, make data-driven decisions using reports and KPIs.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

Quantivate has been helping organizations efficiently manage their governance, risk, and compliance (GRC) initiatives since 2005. Quantivate’s scalable technology and service solutions equip organizations of all sizes to make more strategic decisions, improve performance, and reduce costs. Learn about how Quantivate’s integrated platform can simplify GRC management at quantivate.com.

Medallia allows users to engage in thoughtful and systematic ways through targeted surveys that are both digital and traditional. Our easy-to-implement survey solutions will ensure that you are gathering relevant and actionable data to make measurable customer impacts. Medallia's AI technology uses machine-learning to analyze structured and unstructured customer survey data. It can uncover sentiment, predict behavior, identify commonalities, and recommend actions to improve customer experiences. Create the most effective surveys to improve customer journeys. You can quickly manage innovation and change in every aspect of your experience management program, from design to emails, questions, and translations. Medallia surveys enable you to

A simplified 360-degree view of your customer will simplify your agent workflow and improve customer interaction. Our AI-powered agent assistance will speed up the resolution of issues and reduce hold times. Smart actions and contact center automation will eliminate repetition. Smart consult collaboration allows you to troubleshoot and to share screens. With Customer sentiment, you can see what customers think in real-time. Reduce response times and reduce the number of screens by using one, unified tool. Quick-access KPI, feedback, and training data allows you to monitor service levels and evaluate performance. Integrating multiple data sources allows you to spot patterns, improve productivity, and make informed decisions. Monitoring built-in quality assurance dashboards to improve agents, teams, or organizations.

NABD is a flexible, scalable, and user-friendly customer service and complaint handling platform that aims at providing the best omnichannel customer support services. NABD assists in the transformation of customer support teams into customer success engines, resulting in customer satisfaction. NABD can be deployed on-premise or as a SaaS solution for all business verticals. NABD System is transforming customer service with its future-oriented technology.