Complyr Description

Complyr is complaint management software for regulated firms that need a clearer way to manage complaint cases, evidence, workflows, customer updates and reporting. It helps teams replace spreadsheets, shared inboxes and manual workarounds with one secure system built around the complaint record.

The platform includes structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, complaint reporting and management oversight. Messages, evidence, actions, documents and decisions stay connected to the case, so handlers can work from up-to-date information and managers can see where cases may be slowing down.

Complyr is built for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. It supports teams managing FCA complaints, regulated complaint handling, complaint evidence, case history, reporting and audit trails without relying on disconnected tools.

Teams can also use Complyr to reduce manual admin, improve visibility across live cases, support more consistent outcomes and keep complaint information easier to review if a case is escalated or challenged.

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Pricing

Pricing Starts At:
£147/mth/3 users/Standard Plan
Pricing Information:
£445/mth/5 users/Professional Plan
Free Trial:
Yes

Integrations

API:
Yes, Complyr has an API
No Integrations at this time

Reviews

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Company Details

Company:
Complyr
Year Founded:
2023
Headquarters:
United Kingdom
Website:
www.complyr.co.uk
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Media

Play Video Complaint case management software built for regulated complaint teams See how Complyr helps complaint teams manage cases, keep evidence together, track progress, reduce manual admin, and maintain clearer oversight from first contact through to resolution. Built by complaint leaders for regulated teams that need faster, fairer, more consistent complaint handling. Configurable complaint workflows built around your process See how Complyr helps regulated complaint teams create structured workflows, set clear actions, manage deadlines, and keep cases moving without relying on spreadsheets or workaround processes. Workflows can be configured without developer support, helping teams adapt quickly while maintaining consistency, oversight, and fair outcomes. Secure case portal for clearer complaint communication See how Complyr’s secure case portal helps regulated complaint teams keep messages, documents, updates, and evidence linked to the case. Customers and parties attached to the case can share information safely, reducing inbox chasing, missed updates, and manual admin while giving handlers a clearer view of what’s happened. Complaint analytics and reporting for better oversight See how Complyr helps regulated complaint teams turn case data into clearer insight. Track volumes, deadlines, outcomes, root causes, trends, and team performance without relying on manual spreadsheets. Built to support better management information, faster reporting, and stronger oversight across the complaint handling process.
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
In Person
Training Videos
Customer Support
Business Hours
Online Support

Complyr Features and Options

Complaint Management Software

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Complyr User Reviews

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