ServiceNow Integrations

Lojycal represents the pioneering Digital Operations Workstation (DOW) that integrates IT, HR, finance, procurement, and compliance into a cohesive multi-tenant environment. Rather than viewing hardware, software, identities, assets, contracts, and financial records as isolated entities, Lojycal merges them into a unified operational framework. A laptop should not merely be a stand-alone entry; its acquisition, delivery, software, identity details, financial information, compliance documentation, ownership history, and audit trail must be interlinked. From the processes of onboarding and offboarding to managing assets, procurement, contracts, renewals, vendor relations, and operational risks, all workflows are derived from a single, interconnected record. Designed by an IT professional for fellow operators, Lojycal seamlessly integrates with existing identity, MDM, finance, HR, ticketing, and SaaS systems, serving as the operational layer that binds them together. This innovative approach ensures that businesses operate with heightened efficiency and clarity. One Workspace. One Operational Record. One Source of Truth. One Operational Graph.

JAMS Incident Management ensures that the appropriate individual responds promptly when an issue arises. Notifications escalate via various channels such as voice calls, SMS, push notifications, email, Microsoft Teams, and Slack until someone acknowledges the alert, which helps teams prevent missed notifications and lengthy outages. It is compatible with any team and technology stack, receiving alerts from monitoring systems, emails, webhooks, or its API, while autonomously managing paging and escalation processes. Although JAMS Scheduler is optional, teams utilizing it can seamlessly generate incidents from job failures, transforming a failed job into an immediate alert without needing manual intervention. This solution effectively bridges the gap between identifying a failure and notifying the right person by converting raw alerts into phone calls and escalating notifications for clear acknowledgment. Additionally, it offers the capability to monitor the health of JAMS Windows services directly on the host through a lightweight connector agent, ensuring health checks persist even if the JAMS REST API becomes unavailable. This functionality ultimately enhances operational efficiency and reduces response times during critical incidents.

AIBound serves as a security control plane focused on AI for enterprise security and IT departments. It identifies AI applications, agents, models, browser extensions, and MCP servers across various environments, including endpoints, browsers, networks, code, and cloud systems, subsequently linking these to their associated identities, permissions, and data connections to evaluate potential risks. Teams can assess AI risk ratings, direct findings for further examination, notify users, generate tickets, or obstruct activities using pre-existing endpoint, network, and workflow tools like Intune, Zscaler, and ServiceNow. Furthermore, the platform is responsible for maintaining inventories of AI assets and providing governance documentation to facilitate comprehensive oversight of AI within enterprises. Notably, AIBound operates in a read-only, agentless manner for discovery purposes and is specifically tailored to integrate seamlessly with an organization’s current security and IT infrastructure without necessitating the installation of new endpoint software. This integration enhances operational efficiency while ensuring robust security practices are upheld.

Zoom Workforce Engagement Management (WEM) merges Zoom's Workforce Management with Quality Management tools specifically designed for contact center operations. The Workforce Management component is responsible for predicting contact volumes across various channels, including voice, video, messaging, and email, while assisting planners in creating and modifying agent schedules, tracking adherence, and overseeing daily staffing needs. Agents are empowered to access their schedules and make requests for time off or shift changes, while supervisors have the capability to monitor staffing levels and scheduling activities. In addition, Quality Management leverages AI-driven evaluations and scorecards to analyze customer interactions, utilizing speech and text analytics to uncover coaching opportunities and identify prevalent service trends. This comprehensive, cloud-based suite serves the needs of customer experience professionals and contact center leaders, as well as workforce planners, quality managers, supervisors, and agents who collaborate on staffing, interaction assessments, and coaching initiatives. Furthermore, Zoom WEM seamlessly integrates with Zoom Contact Center and is available as part of the Zoom Contact Center Elite plan, enhancing the overall efficiency and effectiveness of contact center operations.

The AI Intelligence Hub serves as an advanced AI platform designed for teams seeking to efficiently search and interact with content, records, and interconnected systems. This platform features a multimodal chatbot that delivers answers alongside citations, alongside autonomous agents and a visual workflow designer for graph-based processes. Users have the flexibility to initiate workflows through various triggers such as schedules, webhooks, API calls, platform events, or chat interactions, which may include steps for human review and approval. Additionally, it offers robust support for analyzing documents and media, encompassing OCR, classification, transcription, translation, and evidence review, while also enabling seamless connections to content libraries, databases, content management systems, and enterprise resource planning systems via connectors, HTTP/API nodes, and an MCP. The potential applications are diverse, spanning public safety case-file evaluations, responses to government records requests, financial document verifications, and knowledge bots for healthcare and education, in addition to searching through media archives. Furthermore, deployments of this platform can be tailored to run in customer-specific cloud environments, on-premises setups, or air-gapped systems, with options for either provider-hosted or self-hosted language models, ensuring flexibility and security according to organizational needs.

Vygard is a safety solution tailored for organizations that have employees working independently or in remote environments, such as those in caregiving, construction, security, forestry, utilities, and field services. Utilizing mobile applications, workers can send SOS alerts, participate in scheduled welfare check-ins, share their locations, and detect falls or man-down situations, while supervisors oversee the monitoring and responses via a web-based dashboard. Notifications of alerts can be escalated to designated contacts and responders through various channels like push notifications, SMS, WhatsApp, and voice calls, with the option of an Alarm Receiving Centre for added support. The platform also offers comprehensive event logging and reporting features, and its Howie AI functionality can identify missed check-ins and generate incident summaries. Vygard is compatible with both iOS and Android devices, supports web-based administration, and allows for seamless integration with various communication, IT service, HR, and CRM systems. Provided by Take 2 Technology, Vygard is an essential tool for organizations focused on enhancing the safety of lone workers and effectively managing emergency response procedures. In a world where remote work is increasingly common, solutions like Vygard are becoming indispensable for ensuring the well-being of employees in isolated settings.

ComAround Knowledge is a KCS-v5 certified knowledge management and self service software that captures and structures knowledge and then shares it throughout the support flow. ComAround Knowledge, a trusted knowledge management specialist and self-service software developer, transforms the way organizations provide support to increase productivity, reduce costs, improve customer satisfaction and increase revenue streams.

Over 1,000 organizations worldwide depend on Resolver’s security, risk and compliance software. From healthcare and hospitals to academic institutions, and critical infrastructure organizations including airports, utilities, manufacturers, hospitality, technology, financial services and retail. For security and risk leaders who are looking for a new way to manage incidents and risks, Resolver will help you move from incidents to insights.

xMatters serves as a smart communications platform aimed at enhancing critical business workflows, particularly within IT operations, DevOps, and the management of significant incidents. With a trusted base of more than 1000 international organizations, xMatters provides advanced communication solutions that facilitate efficient IT management, ensure business continuity, foster employee involvement, and improve customer interactions. The platform stands out for its exceptional reliability and cutting-edge features, making it an invaluable tool for modern enterprises. Its capabilities are continually evolving to meet the dynamic needs of businesses in a rapidly changing environment.

DBxtra offers a cloud-driven solution for business intelligence, reporting, and dashboards, enabling companies to develop and share interactive web reports and dashboards effortlessly. Users are not required to possess any SQL, programming, or web technology skills to effectively create, implement, and oversee ad-hoc reports using DBxtra. The platform comprehensively addresses all reporting requirements. Additionally, potential users can experience DBxtra through a complimentary 30-day trial. This allows businesses to explore its features and functionalities without any commitment.

Desktop Central MSP provides remote Windows desktop administration and management for managed service providers. Desktop Central MSP is suitable for MSPs of any size. It allows MSPs to remotely manage and control their customers' devices (including desktops and servers) to perform maintenance or make changes. MSPs have the option to choose between two editions Desktop Central MSP software: the enterprise and free edition.

Qualtrics Customer Experience software is an advanced solution designed to help organizations deliver exceptional customer interactions at scale. It consolidates data from multiple touchpoints such as surveys, calls, emails, chat, and digital behavior into unified customer profiles. With AI-driven analytics, the platform uncovers insights, predicts future behavior, and provides actionable recommendations to improve experiences. Businesses can identify at-risk customers early and implement targeted strategies to reduce churn and retain loyalty. The platform supports omnichannel experience management, ensuring seamless and consistent interactions across all customer touchpoints. Real-time dashboards and alerts allow teams to respond quickly to emerging issues and changing customer expectations. Automated workflows help streamline operations by routing feedback and triggering actions without manual intervention. Qualtrics also connects customer experience data to business outcomes, enabling organizations to measure the impact on revenue and performance. Its integration capabilities allow it to work seamlessly with existing systems and tools. Ultimately, Qualtrics helps organizations transform customer feedback into meaningful actions that drive growth and long-term success.

KeyedIn Solutions is transforming the way Project Management Office (PMO), teams work through its cloud-based solution for project portfolio management. KeyedIn's interface is simple and helps businesses improve project selection, resource allocation, portfolio-level reporting, and more. KeyedIn offers a unique combination of tools to manage portfolios, financials, deliverables and financials.

Qualtrics Employee Experience software is an advanced solution built to help organizations listen to their workforce and turn insights into impactful actions. It captures employee feedback across multiple channels, including surveys, pulse checks, and lifecycle touchpoints, providing a complete view of employee sentiment. Using AI-powered analytics, the platform identifies trends, highlights risks, and generates actionable recommendations tailored to managers and leadership teams. It connects employee experience data with customer outcomes and business performance, allowing organizations to demonstrate measurable ROI. The platform supports the full employee journey, from candidate experience and onboarding to engagement and development. Real-time dashboards and insights help leaders make faster, data-driven decisions. Qualtrics also enables predictive analytics, such as identifying flight risks and addressing retention challenges proactively. Managers benefit from clear guidance on how to act on feedback rather than simply reviewing reports. The system fosters a culture of continuous improvement by encouraging ongoing listening and responsiveness. Ultimately, Qualtrics empowers organizations to build stronger teams, improve engagement, and drive long-term business success.

ICEFLO Runbook Management (RBM) is an innovative solution built on the ServiceNow® platform that modernizes runbook processes for operational resilience. By replacing manual spreadsheets, RBM centralizes event runbooks, facilitates detailed event and task planning, and offers a comprehensive overview of interconnected runbooks. It integrates seamlessly with other ServiceNow® capabilities, enabling real-time issue tracking and resolution, and providing role-based personalized content for users. RBM helps organizations manage risk, avoid service outages, and comply with regulatory requirements through efficient change and incident management.

Playvox provides modern businesses and BPOs the most comprehensive, collaborative, and insightful agent optimization suite. It includes Quality Assurance, Performance Management Software, Coaching, Learning, and Agent Motivation Software. Our centralized and automated solutions integrate with your existing platforms, empowering agents, team leaders and QA analysts with the tools and real time intelligence required to improve customer experience and generate revenue within hours. Playvox believes that great customer experiences begin with people.

Icinga is an internet monitoring system that checks the availability of your network resources and notifies users when there are outages. It also generates performance data for reporting. Icinga is flexible and extensible. It can monitor complex environments in multiple locations. Icinga 2 is the monitoring server and requires Icinga Web 2 on top in your Icinga Stack. You can manage the configuration with the Icinga Director or config management tools. Plain text is also available within the Icinga DSL. Find solutions, take action and become a problem-solver. Flexibility is key. Keep curious, stay passionate, and stay in the loop. Tackle your monitoring challenge. The Icinga stack consists of six core strengths that cover all aspects related to monitoring. You can get valuable insights, on-time notifications and eye-opening visuals as well as analytics. Icinga integrates easily into your systems and gives you the power of automating your tasks.

Sinequa offers a cutting-edge intelligent enterprise search solution that links employees in the digital workspace with essential information, expertise, and insights necessary for their tasks. It efficiently manages large and diverse data sets while ensuring security and compliance, even in intricate environments. By providing employees with pertinent information and insights, it accelerates innovation and enhances responsiveness to clients. Organizations leveraging intelligent search empower their workforce to perform tasks more effectively, leading to substantial cost reductions. By delivering insights within the context of employees' work, it ensures the transparency and agility required for timely regulatory compliance, ultimately reducing financial and reputational risks. Additionally, Sinequa’s Neural Search boasts the most advanced engine on the market for uncovering enterprise information assets, making it an invaluable tool for organizations aiming to optimize their operational efficiency.

CloudCheckr unites IT, security, and finance teams around cloud. It provides total visibility, deep insights, cloud automation, and governance. CloudCheckr is a cloud management tool that helps businesses manage their cloud environments and protect their cost. AWS Advanced Technology Partner with Security and Government competencies and a certified Silver Partner for Azure, we can support multi- and hybrid-cloud strategies.

Slashdot users, get ready to revolutionize your team's collaboration and integration efforts with Exalate! This powerful tool offers the ultimate flexibility in synchronizing Jira instances, ServiceNow, Zendesk, Github, Salesforce, Azure DevOps, and more, providing seamless data flow and harmonized processes. Break down the barriers between different platforms and tools, eliminate data silos, and supercharge your team's productivity. With Exalate, your teams can work cohesively, regardless of their preferred work management systems, enabling unparalleled collaboration and efficiency.

The new standard for third-party risk management and attack surface management. UpGuard is the best platform to protect your organization's sensitive information. Our security rating engine monitors millions upon millions of companies and billions upon billions of data points each day. Monitor your vendors and automate security questionnaires to reduce third- and fourth-party risk. Monitor your attack surface, detect leaked credentials, and protect customer information. UpGuard analysts can help you scale your third-party risk management program and monitor your organization and vendors for potential data leaks. UpGuard creates the most flexible and powerful tools for cybersecurity. UpGuard's platform is unmatched in its ability to protect your most sensitive data. Many of the most data-conscious companies in the world are growing faster and more securely.

End-to-end "Business intelligence" for your IT organization. Transparency, control, and productivity are all key to a successful IT organization. Scaled agility in your IT fabric is encouraged. A complete environment and release image supports collaboration across teams and provides the insight organizations need today to drive innovation. You can improve visibility of your complex IT fabric, which will allow for better collaboration and decision-making. A centralized portal allows you to manage complex computer systems and the entire IT fabric. To reduce IT costs and increase project productivity, measure the usage of test environments. Establish control through centralized runbooks and automation for regular and time-consuming tasks to eliminate chaotic and non-repeatable activities. You can manage conflict and change effectively while providing real-time health status and powerful analytics to determine your business impact.

The RecordPoint Data Trust platform helps highly regulated organizations manage data throughout its lifecycle, regardless of system. We work with organizations in highly regulated industries to ensure their data is right where it should be - safeguarded for privacy, security, and governance.

Field Nation connects businesses to a nationwide network IT professionals for on-site work. Field Nation connects companies and technicians to complete over 1.4MM work orders each year with a 98% success ratio across all U.S. ZIP codes. Our techs have experience working with major chains across the U.S. installing, troubleshooting and repairing the equipment that your customers depend on. This is more than a platform. It's a partnership. Our team will ensure that the talent you choose produces results you are proud of. We are only satisfied when we are. Don't believe everything we say. Your peers can give you business ratings that help you evaluate technicians' work history, experience, and performance for the job you need. You can bridge service gaps by selecting pros who are good in the field and building A-teams with trusted talent. A custom profile will help you market your expertise and make you stand out.

Ardoq revolutionizes Enterprise Architecture by turning complex data into connected insights that drive better business outcomes. Built for modern enterprises, it replaces static documentation with a living, data-integrated repository that reflects your IT ecosystem in real time. From application rationalization to cloud migration and business capability modeling, Ardoq enables teams to visualize dependencies, identify risks, and optimize investments. It helps Enterprise Architects, CIOs, and Business Leaders align IT and business goals by connecting data from multiple systems to measurable outcomes. Users can model change scenarios, uncover redundancies, and generate insights that save both time and money—like one customer who saved $800,000 annually by rationalizing 30 unused applications. Ardoq’s collaborative interface makes data maintenance effortless, allowing stakeholders to contribute updates that ensure accuracy and accountability. Recognized as a five-time leader in the Gartner® Magic Quadrant™, it is built for organizations that want strategic agility backed by real-time intelligence. With Ardoq, architecture becomes the core driver of innovation, risk reduction, and operational excellence.

Embark on your DevOps journey and streamline application delivery with a cohesive and robust workflow. The path to continuous delivery begins here. Clarive stands out as the pioneering tool that offers an integrated experience for both Development and Operations teams. Establish and plan your milestones, quality checkpoints, and releases in alignment with your product vision and objectives. Package your source code or any related artifacts into changesets that facilitate various review, testing, or deployment workflows. Track your release journey through various stages and environments, while fostering collaboration and iterative improvements using kanban boards and discussions. Automate your release pipelines to set up infrastructure, manage dependencies, and deploy components seamlessly. This solution is perfect for Development teams eager to adopt lean delivery practices and optimize their workflows. It also serves Operations teams aiming to unify all delivery processes, break down silos, and effectively manage application dependencies. By consolidating tools, you can save both time and resources, paving the way for a more efficient and productive DevOps environment. Embrace this opportunity to enhance your collaborative efforts and achieve your goals with greater efficiency.

Syteca — control privileged access and detect identity threats in one place. Syteca is a PAM platform built from the ground up with identity threat detection and response (ITDR) capabilities. Instead of bolting on monitoring after the fact, Syteca was designed monitoring-first: every privileged session is visible, recorded, and auditable from the start. The platform covers the full privileged access lifecycle — account discovery, credential vaulting, just-in-time access provisioning, MFA, and manual approval workflows. What sets it apart is what happens after access is granted: continuous session monitoring, risk detection during active sessions, and automated response actions (block the user, terminate the session, kill the process). Syteca works across Windows, macOS, and Linux, and supports on-premises, cloud, and hybrid deployments. Licensing is modular — you select and pay for the capabilities you actually need. Trusted by 1,500+ organizations in 70+ countries. Recognized by Gartner and KuppingerCole. Key solutions: - Privileged Access Management - Password Management - Privileged Remote Access - User Activity Monitoring - Insider Threat Management - Real-time Alerts & Incident Response - Enhanced Auditing and Reporting

Tydy is an Employee Data Platform designed for fast-growing companies that need to deliver an automated and personalized employee experience, at scale.

You can monetize any type of recurring business model, including single subscriptions and large contracts. Automate billing, pricing, and sales accounting. Any source data can be used to generate usage-based revenue models. Manage the contract lifecycle and scale up to provisioning or automated fulfillment. The Good Sign SaaS solution will automate your monetization.

We hold the view that the contemporary IT landscape has become overly intricate, disjointed, and costly. Netreo offers unparalleled network monitoring, analytical, and intelligence solutions in a user-friendly and low-maintenance format. The significance of great design diminishes if it is not embraced by users; thus, true excellence is defined by how well a product is utilized. Our goal is to enhance engagement, drive adoption, and ensure complete utilization of our tools. We achieve this by strategically packaging and pricing our offerings for easy access, engaging with our customers to align with their usage patterns, and continuously refining our products based on their feedback. This iterative process is aimed at establishing ourselves as an essential part of their operations. In today's environment, IT teams face the daunting task of incorporating new technologies into their existing systems while managing their longstanding legacy requirements. The complexity and diversity of business technology stacks have reached unprecedented levels, making them harder to oversee than ever before, which is why we remain committed to simplifying the experience for our clients.

Effortlessly implement digital procedures that enhance operational efficiency through a simple drag-and-drop interface. Develop and launch top-tier mobile procedures in mere seconds, enabling the seamless transformation of your traditional paper checklists into digital formats without any coding required. Conduct inspections on any device, even without an internet connection, ensuring flexibility and accessibility. Optimize your workflows by directing users with intelligent logic and timely alerts, while harnessing AI to extract meaningful insights from your data. Quickly generate professional PDF and Excel inspection reports to deliver fast solutions. Integrate your current systems to facilitate real-time data exchange, allowing for dynamic updates. The intuitive drag-and-drop builder allows anyone to create digital procedures in an instant, fostering an environment where everyone is encouraged to drive positive changes. Our "No-Code" approach, as opposed to "Low-Code," ensures that anyone can easily turn problems into profit opportunities. To thrive in today's rapidly evolving landscape, it is essential to empower every individual, from entry-level employees to top executives, to take initiative and lead transformation efforts. This democratization of technology is key to staying competitive in a fast-paced world.

Enhance team efficiency by directing alerts to the appropriate individuals, facilitating swift collaboration and resolution of issues. By ensuring that alerts reach the right recipients, you can minimize the time taken to acknowledge and rectify incidents. Our complete ChatOps experience seamlessly integrates with your existing tools, offering incident timelines and reporting functionalities that support blameless post-incident analysis. Foster engagement by meeting individuals in their work environments; our mobile-first solutions utilize machine learning to provide on-call accessibility from any location. Splunk On-Call streamlines incident management processes, alleviating alert fatigue and promoting higher uptime rates. Utilize Splunk On-Call to optimize your on-call schedules and escalation frameworks, automating everything from rotations to overrides. Our platform delivers contextual alert details, machine learning-based suggestions, and enhances collaboration to efficiently tackle issues, all while meticulously documenting crucial remediation information for future reference. This allows teams to not only resolve incidents promptly but also to learn from them to improve future responses.

UMT360's Strategic Portfolio Management Solution provides critical portfolio management capabilities that many organizations are lacking. UMT360 ensures that you have the right business planning and controls in place to help model and analyze all aspects and align investments with strategy, accelerate business transformation, and facilitate business growth. Our unique approach allows clients to incrementally deploy the capabilities they need to gain visibility, gain insight, and establish enterprise connections to accelerate business transformation and improve decision-making. These are key capabilities: * Governance Controls for All Portfolios * Demand & Innovation Management * Forecasting and Budgeting * Resource Utilization & Management * Outcome Management * Strategic Portfolio Analysis * Roadmapping and Release Management * Business Intelligence & Metrics

OverOps immediately identifies at runtime the critical issues that break backend Java or.NET applications. This eliminates the need to search logs for duplicates. OverOps analyses code at runtime, unlike logs, static testing, or APM which require foresight. OverOps does not require code changes and integrates with your existing CI/CD tools. It continues to do so from pre-prod to production.

SimpliField is a fully integrated mobile platform that combines retail operations, communications and advanced performance analytics. SimpliField opens the door to real-time, end–to-end analysis and optimization of business processes in a way that has never been possible before. SimpliField is trusted by over 130 international retailers and brands, with 400K stores across 65 countries. SimpliField helps them keep their promise to provide an exceptional experience for their customers and employees, every day. Visit simplifield.com to learn more.

All data sources, including topology, monitoring, change, and observation tools, are aggregated. BigPanda's Open Box Machine Learning will combine the data into a limited number of actionable insights. This allows incidents to be detected as they occur, before they become outages. Automatically identifying the root cause of problems can speed up incident and outage resolution. BigPanda identifies both root cause changes and infrastructure-related root causes. Rapidly resolve outages and incidents. BigPanda automates the incident response process, including ticketing, notification, tickets, incident triage, and war room creation. Integrating BigPanda and enterprise runbook automation tools will accelerate remediation. Every company's lifeblood is its applications and cloud services. Everyone is affected when there is an outage. BigPanda consolidates AIOps market leadership with $190M in funding and a $1.2B valuation

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

Stormboard serves as a collaborative workspace aimed at revolutionizing how teams engage in extensive meetings, interdepartmental projects, and routine tasks. In today's environment, effective online collaboration has become a crucial differentiator for organizations, regardless of whether their workforce is entirely in-office, fully remote, or operating in a hybrid model. The platform was crafted to simplify daily operations, enhance user engagement, and optimize time management across the organization. Regardless of your workforce's setup, Stormboard initiates your digital evolution. Often referred to as a canvas, whiteboard, or idea board, Stormboard was developed with a straightforward objective: to streamline and enrich your everyday work experience. Furthermore, managing a diverse tech stack shouldn't necessitate constantly switching between multiple tabs; by integrating your preferred tools into Stormboard, you can achieve a more productive and seamless workday, paving the way for innovation and efficiency. This approach not only enhances individual productivity but also fosters a collaborative environment that can adapt to the evolving needs of your team.

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Avatier Identity Anywhere delivers a unified identity and access management platform designed to secure employees, automate identity operations, and simplify governance across modern enterprises. The solution brings together password management, passwordless authentication, lifecycle management, access governance, single sign-on, and self-service capabilities into one centralized platform. Organizations can deploy the software in the cloud, on-premises, or in hybrid environments while continuing to leverage their existing identity directories and infrastructure. Extensive integrations with enterprise software, cloud applications, messaging platforms, productivity tools, and authentication providers allow users to securely access resources from virtually anywhere. Built-in workflow automation, AI-powered identity intelligence, and configurable approval processes reduce manual administration while improving operational efficiency. Businesses can also customize integrations using REST APIs and low-code tools without requiring extensive development resources. Continuous upgrades, high availability, and around-the-clock support help ensure the platform remains secure and reliable as organizational requirements evolve. By consolidating multiple identity security functions into a single platform, Avatier enables organizations to reduce complexity while improving compliance, user productivity, and security posture.

Planview Release is a comprehensive release management platform built to simplify and control modern software delivery at scale. It gives DevOps and engineering leaders full visibility into release pipelines, environments, and dependencies across teams and tools. Automated workflows and approvals streamline release processes and eliminate time-consuming manual coordination. Real-time insights help teams detect conflicts, risks, and delays early in the release lifecycle. Planview Release improves predictability by aligning releases with business priorities and delivery timelines. Centralized change management reduces outages and production incidents. The platform supports governance and compliance through standardized processes and detailed audit trails. Teams can release more frequently without sacrificing quality or stability. Planview Release helps organizations balance speed, scale, and reliability in software delivery.

Chariot is the first offensive security platform that can comprehensively catalog Internet-facing assets, contextualize their value, identify and validate real compromise paths, test your detection response program, and generate policy-as code rules to prevent future exposures. We are a concierge managed service and work as an extension to your team to help reduce the burden of daily blocking and tackling. Your account is assigned to dedicated offensive security experts who will assist you throughout the entire attack lifecycle. Before you submit a ticket to your team, we remove the noise by verifying that every risk is accurate and important. Our core value is to only signal when it matters and to guarantee zero false positives. Partner Praetorian to get the upper hand over attackers Our combination of security expertise and technology automation allows us to put you back on your offensive.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Activu makes all information visible, collaborative, proactive, and proactive to those who are responsible for monitoring critical operations or incidents. Our customers can instantly see, share, respond, and discuss events in real time, with context to improve incident response, decision making, and management. Software, systems, as well as services from Activu are a benefit to billions of people all over the globe. Activu was founded in 1983 by the first U.S.-based firm to develop video wall technology. Today, more than 1,000 control rooms rely on it.

Tellennium, a company that manages enterprise expenses, is formerly known as telecom expense management (TEM). It provides technology and expertise to help companies efficiently manage recurring telecom, mobile, and other technology costs. Management of Things™ has been named the AOTMP's most popular IT solution of 2021. Our SaaS solution, powered by our MoT technology platform, is designed to assist modern-day businesses in managing their communications network services and assets as well as expenses. Our solution gives TEM teams full visibility and control of their network operations and spending. The technology facilitates automation workflows and allows for the identification of billing errors and network optimization possibilities, which in turn leads to expense management savings for the company. Our MoT technology platform supports TEM requirements and expands capabilities for 21st century into what we call the Management of Things.

Connect securely to any platform, device, or network. No matter what industry, most network data breaches are caused by unsecured remote access points. Impero Connect's security features are built from the ground up to exceed compliance and security standards. They can also be customized to meet your business's specific needs. Multiple remote access points can be costly and increase your network vulnerability. Impero Connect consolidates access to support devices and end users across your network as well as the Internet. Multi-factor authentication and customisable security credentials give you one tool for accessing internal and external resources. Our broad platform support allows for fast, flexible access via a single interface.

EPIC by HOC is a robust, AI-enabled platform tailored for the evolving needs of the modern Office of the CFO. Designed with flexibility in mind, EPIC empowers finance teams to automate processes, unify data across systems, and gain real-time, actionable insights—without overhauling existing infrastructure. Whether you're struggling with fragmented reporting, multi-entity data silos, or delayed decision-making, EPIC serves as a centralized financial intelligence hub to streamline operations and enhance control. Built for Finance Teams: - Automate GL postings, reconciliations & compliance workflows - Seamlessly integrate with ERP, ETRM & other systems - Ask finance questions in plain English via NLQ (Natural Language Query) - Leverage AI-like analysis to identify trends, risks & savings opportunities Why Choose EPIC? ✅ Seamless Integration with Existing Systems ✅ Centralized Multi-Entity Data Management ✅ Flexible, Real-Time Reporting ✅ Audit-Ready Accuracy & Speed ✅ Minimal Manual Intervention ✅ Tailored to Your Business Processes With 20+ years of experience serving the Energy and Financial Services industries, HOC delivers enterprise-grade solutions you can trust. Get in touch with us to know more.

Meet the Galileo Suite: a better way to monitor and measure the health of your environment. It automatically visualizes your asset relationships, analyzes your device health, and displays it in a single view so you can quickly remediate issues and get on with your day. Join the smart IT teams that rely on the Galileo Suite to make smarter, faster decisions to keep their systems running optimally and their business growing. Full-Stack Monitoring and Visibility. Reimagined. From basic monitoring to immersive 3D exploration, identify and resolve your IT issues faster than ever with the Galileo Suite. Try Galileo for 🆓 FREE 🆓 today.

Zenoss Cloud stands out as a pioneering SaaS-based intelligent platform for IT operations management, capable of streaming and normalizing all machine data, which fosters the development of context essential for averting service disruptions in intricate and contemporary IT settings. By utilizing Zenoss, enterprises can redirect their focus towards business growth, alleviating the burdens that hinder their architecture and operations teams. Organizations leveraging Zenoss are empowered to eradicate infrastructure blind spots, anticipate the repercussions on business services prior to outages, and expedite incident resolution, all while scaling to meet the demands of their operations. Designed specifically for today's IT infrastructures, Zenoss Cloud transforms the way businesses manage their systems and services. Together, we can explore potential collaborations to enhance operational efficiency and resilience.

DBmaestro's DevOps Platform allows for safe implementation of CI/CD in Oracle, MS-SQL databases, DB2, PostgreSQL databases, MySQL databases, and MS-SQL databases. DBmaestro applies DevOps best practices directly to the database, resulting in a new level for speed, efficiency and security as well as process integration. DBmaestro's solutions allow organizations to safely and methodically deploy databases. This increases development team productivity and accelerates time-to-market. Unplanned database downtime is eliminated. The platform includes several key features that make it more valuable than its parts: repeatable release automation and database version control. Governance and security modules can also be added. A business activity monitor is another example of how the platform can combine these key features. It gives you complete database oversight from one source, which is a significant advantage over the competition. DBmaestro's platform with zero friction seamlessly complements all major databases without the need for database engineering teams To change their core processes.