ServiceNow Integrations

You can get real-time, actionable feedback directly from your customers. You can respond in a few clicks! Get 10 surveys and an account completely free! Our customers receive a response rate of 80%+ on average. Customer churn can be reduced by responding to customer issues immediately. Positive reviews and word-of mouth across multiple platforms will increase. We work with many Fortune 500 companies and meet or exceed all GDPR requirements. Send surveys in just 2 minutes. No development required.

Stormboard serves as a collaborative workspace aimed at revolutionizing how teams engage in extensive meetings, interdepartmental projects, and routine tasks. In today's environment, effective online collaboration has become a crucial differentiator for organizations, regardless of whether their workforce is entirely in-office, fully remote, or operating in a hybrid model. The platform was crafted to simplify daily operations, enhance user engagement, and optimize time management across the organization. Regardless of your workforce's setup, Stormboard initiates your digital evolution. Often referred to as a canvas, whiteboard, or idea board, Stormboard was developed with a straightforward objective: to streamline and enrich your everyday work experience. Furthermore, managing a diverse tech stack shouldn't necessitate constantly switching between multiple tabs; by integrating your preferred tools into Stormboard, you can achieve a more productive and seamless workday, paving the way for innovation and efficiency. This approach not only enhances individual productivity but also fosters a collaborative environment that can adapt to the evolving needs of your team.

Bright Pattern delivers an exceptionally user-friendly and robust omnichannel contact center software solution powered by AI, tailored for forward-thinking midsize and large enterprises. Aiming to enhance customer service by making it more efficient, accessible, and faster, Bright Pattern presents the only genuine omnichannel cloud platform integrated with AI, which can be swiftly and effortlessly implemented by business users without the need for expensive professional assistance. This platform empowers companies to create seamless and personalized customer experiences across various communication channels, including voice, text, chat, email, video, messaging platforms, and bots. Furthermore, Bright Pattern enables businesses to evaluate and respond to every interaction across all channels through its integrated AI omnichannel quality management system. Founded by a group of industry experts who revolutionized leading contact center solutions, the company is now paving the way for the future with its cutting-edge cloud-first architecture, ensuring that businesses stay ahead in an ever-evolving technological landscape. With its innovative approach, Bright Pattern is not just transforming customer service but is also redefining how businesses engage with their clients.

Introducing Identity Anywhere, the pioneering Identity Management solution leveraging Docker containers, which positions it as the most portable, scalable, and secure option available today. With the power of Docker technology, Identity Anywhere can operate seamlessly across any cloud environment, on-premises infrastructure, or within a private cloud setup managed by Avatier. The Avatier Identity Management suite consolidates diverse back-office applications and resources, allowing for centralized management as a cohesive system. Equipped with an intuitive digital dashboard, C-level executives can now drive measurable business growth and enhance profitability. Additionally, this solution addresses the top Help Desk concern by offering a robust self-service password reset feature, akin to military-grade security. It helps in cutting down expenses by ensuring you only pay for the necessary cloud app licenses, while also optimizing company usage through an exceptional shopping cart experience. By implementing this system, organizations can steer clear of fines, lawsuits, negative media attention, and potential legal repercussions associated with non-compliance, thereby ensuring a more secure and efficient operational environment. Furthermore, the streamlined approach to identity management not only improves productivity but also fosters a more agile business model adaptable to future challenges.

Planview Release is a comprehensive release management platform built to simplify and control modern software delivery at scale. It gives DevOps and engineering leaders full visibility into release pipelines, environments, and dependencies across teams and tools. Automated workflows and approvals streamline release processes and eliminate time-consuming manual coordination. Real-time insights help teams detect conflicts, risks, and delays early in the release lifecycle. Planview Release improves predictability by aligning releases with business priorities and delivery timelines. Centralized change management reduces outages and production incidents. The platform supports governance and compliance through standardized processes and detailed audit trails. Teams can release more frequently without sacrificing quality or stability. Planview Release helps organizations balance speed, scale, and reliability in software delivery.

Chariot is the first offensive security platform that can comprehensively catalog Internet-facing assets, contextualize their value, identify and validate real compromise paths, test your detection response program, and generate policy-as code rules to prevent future exposures. We are a concierge managed service and work as an extension to your team to help reduce the burden of daily blocking and tackling. Your account is assigned to dedicated offensive security experts who will assist you throughout the entire attack lifecycle. Before you submit a ticket to your team, we remove the noise by verifying that every risk is accurate and important. Our core value is to only signal when it matters and to guarantee zero false positives. Partner Praetorian to get the upper hand over attackers Our combination of security expertise and technology automation allows us to put you back on your offensive.

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Voice AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service.

Activu makes all information visible, collaborative, proactive, and proactive to those who are responsible for monitoring critical operations or incidents. Our customers can instantly see, share, respond, and discuss events in real time, with context to improve incident response, decision making, and management. Software, systems, as well as services from Activu are a benefit to billions of people all over the globe. Activu was founded in 1983 by the first U.S.-based firm to develop video wall technology. Today, more than 1,000 control rooms rely on it.

Tellennium, a company that manages enterprise expenses, is formerly known as telecom expense management (TEM). It provides technology and expertise to help companies efficiently manage recurring telecom, mobile, and other technology costs. Management of Things™ has been named the AOTMP's most popular IT solution of 2021. Our SaaS solution, powered by our MoT technology platform, is designed to assist modern-day businesses in managing their communications network services and assets as well as expenses. Our solution gives TEM teams full visibility and control of their network operations and spending. The technology facilitates automation workflows and allows for the identification of billing errors and network optimization possibilities, which in turn leads to expense management savings for the company. Our MoT technology platform supports TEM requirements and expands capabilities for 21st century into what we call the Management of Things.

Connect securely to any platform, device, or network. No matter what industry, most network data breaches are caused by unsecured remote access points. Impero Connect's security features are built from the ground up to exceed compliance and security standards. They can also be customized to meet your business's specific needs. Multiple remote access points can be costly and increase your network vulnerability. Impero Connect consolidates access to support devices and end users across your network as well as the Internet. Multi-factor authentication and customisable security credentials give you one tool for accessing internal and external resources. Our broad platform support allows for fast, flexible access via a single interface.

EPIC by HOC is a robust, AI-enabled platform tailored for the evolving needs of the modern Office of the CFO. Designed with flexibility in mind, EPIC empowers finance teams to automate processes, unify data across systems, and gain real-time, actionable insights—without overhauling existing infrastructure. Whether you're struggling with fragmented reporting, multi-entity data silos, or delayed decision-making, EPIC serves as a centralized financial intelligence hub to streamline operations and enhance control. Built for Finance Teams: - Automate GL postings, reconciliations & compliance workflows - Seamlessly integrate with ERP, ETRM & other systems - Ask finance questions in plain English via NLQ (Natural Language Query) - Leverage AI-like analysis to identify trends, risks & savings opportunities Why Choose EPIC? ✅ Seamless Integration with Existing Systems ✅ Centralized Multi-Entity Data Management ✅ Flexible, Real-Time Reporting ✅ Audit-Ready Accuracy & Speed ✅ Minimal Manual Intervention ✅ Tailored to Your Business Processes With 20+ years of experience serving the Energy and Financial Services industries, HOC delivers enterprise-grade solutions you can trust. Get in touch with us to know more.

Meet the Galileo Suite: a better way to monitor and measure the health of your environment. It automatically visualizes your asset relationships, analyzes your device health, and displays it in a single view so you can quickly remediate issues and get on with your day. Join the smart IT teams that rely on the Galileo Suite to make smarter, faster decisions to keep their systems running optimally and their business growing. Full-Stack Monitoring and Visibility. Reimagined. From basic monitoring to immersive 3D exploration, identify and resolve your IT issues faster than ever with the Galileo Suite. Try Galileo for 🆓 FREE 🆓 today.

Zenoss Cloud stands out as a pioneering SaaS-based intelligent platform for IT operations management, capable of streaming and normalizing all machine data, which fosters the development of context essential for averting service disruptions in intricate and contemporary IT settings. By utilizing Zenoss, enterprises can redirect their focus towards business growth, alleviating the burdens that hinder their architecture and operations teams. Organizations leveraging Zenoss are empowered to eradicate infrastructure blind spots, anticipate the repercussions on business services prior to outages, and expedite incident resolution, all while scaling to meet the demands of their operations. Designed specifically for today's IT infrastructures, Zenoss Cloud transforms the way businesses manage their systems and services. Together, we can explore potential collaborations to enhance operational efficiency and resilience.

Uptycs presents the first unified CNAPP and XDR platform that enables businesses to take control of their cybersecurity. Uptycs empowers security teams with real-time decision-making driven by structured telemetry and powerful analytics. The platform is designed to provide a unified view of cloud and endpoint telemetry from a common solution, and ultimately arm modern defenders with the insights they need across their cloud-native attack surfaces. Uptycs prioritizes responses to threats, vulnerabilities, misconfigurations, sensitive data exposure, and compliance mandates across modern attack surfaces—all from a single UI and data model. This includes the ability to tie together threat activity as it traverses on-prem and cloud boundaries, delivering a more cohesive enterprise-wide security posture. With Uptycs you get a wide range of functionality, including CNAPP, CWPP, CSPM, KSPM, CIEM, CDR, and XDR. Shift up with Uptycs.

AVX ONE stands out as a cutting-edge SaaS platform for managing the lifecycle of certificates within enterprise environments, specifically catering to PKI, IAM, security, DevOps, cloud, and application development teams. By offering enhanced visibility, automation, and control over certificates and keys, AVX ONE fosters crypto-agility, allowing organizations to swiftly adapt to cryptographic shifts, counteract potential threats, avert service interruptions, and gear up for the era of Post-Quantum Cryptography. Through a single, cohesive platform, AppViewX delivers immediate benefits with comprehensive CLM across enterprises, facilitating automation for Kubernetes and container TLS, providing scalable PKI-as-a-Service, simplifying the modernization of Microsoft PKI, ensuring secure code signing, bolstering IoT identity security, managing SSH, and preparing for Post-Quantum Cryptography (PQC) while leveraging AI and ML capabilities to mitigate risks in intricate hybrid, multi-cloud, and edge scenarios. Furthermore, the integration of these features allows organizations to maintain a robust security posture while seamlessly navigating the complexities of modern technological landscapes.

Achieving comprehensive relevance across various domains such as Websites, Ecommerce, Services, and workplaces is crucial. Each search, recommendation, and interaction contributes to an improved experience. Our mission is to empower businesses to create the relevant encounters that users anticipate. With the Coveo Relevance Cloud, foundational relevant search marks just the start. Leverage self-optimizing AI that adapts based on every click and inquiry at all interaction points. This ensures you can provide progressively enhanced experiences, recognizing search relevance from the very first day and expanding to complete 360° Relevance. Every interaction offers insights into customer desires, allowing you to present them with pertinent product results and personalized content recommendations that they’ll be eager to 'add to cart.' Speed up connection to the most relevant answers through AI-driven customer self-service and AI-supported agent responses. Coveo excels in functionality, offering a wide array of features including intuitive drag-and-drop UI customizations, versatile headless APIs, and many additional capabilities, making it easier than ever for businesses to thrive in a competitive landscape.

AvePoint is the only provider of complete data management solutions for digital collaboration platforms. Our AOS platform boasts the largest software-as-a-service userbase in the Microsoft 365 ecosystem. AvePoint is trusted by more than 7 million people worldwide to manage and protect their cloud investments. Our SaaS platform offers enterprise-grade support and hyperscale security. We are available in 12 Azure data centers. Our products are available in 4 languages. We offer 24/7 support and have market-leading security credentials like FedRAMP and ISO 27001 in-process. Organizations that leverage Microsoft's comprehensive and integrated product portfolio can get additional value without having to manage multiple vendors. These SaaS products are part of the AOS platform: o Cloud Backup o Cloud Management o Cloud Governance o Cloud Insights o Cloud Records Policies and Insights o MyHub

SureCloud is a leading provider of cloud based, integrated GRC (Governance, Risk & Compliance) products and cybersecurity services. SureCloud’s Aurora platform helps organizations effectively manage information security risks and gain complete visibility of their operations. The highly innovative platform provides powerful insights to help your organization stay ahead of threat actors and constantly evolving compliance standards. With Aurora’s out-of-the-box automation capabilities, transform your efficiency and dramatically reduce your operating costs.

Data visibility and control for security, compliance, privacy, and governance. BigID's platform includes a foundational data discovery platform combining data classification and cataloging for finding personal, sensitive and high value data - plus a modular array of add on apps for solving discrete problems in privacy, security and governance. Automate scans, discovery, classification, workflows, and more on the data you need - and find all PI, PII, sensitive, and critical data across unstructured and structured data, on-prem and in the cloud. BigID uses advanced machine learning and data intelligence to help enterprises better manage and protect their customer & sensitive data, meet data privacy and protection regulations, and leverage unmatched coverage for all data across all data stores.

LumApps is a cloud-based employee experience platform that enables communication between employees, allows users to access Google's search functionality within a repository of company files and lets users share files, information and comments. What LumApps can do for you: - Connect and engage all your employees, including frontline workers - Align your company around one shared company culture - Enable today’s largest enterprises to align, engage and empower their employees - Deliver a tailored experience to each employee to maximize engagement and productivity - Communicate with and empower your employees where ever they are LumApps offers services on an annual subscription basis that includes support via email and through an online help desk.

Armis Centrix™ unifies cybersecurity operations by delivering continuous discovery, monitoring, and protection of every asset across complex hybrid networks. Its AI-powered intelligence engine enables security teams to detect unmanaged devices, assess vulnerabilities, and mitigate risks before attackers can exploit them. Organizations can manage IT systems, industrial OT environments, medical IoMT fleets, and IoT devices from a single platform with zero blind spots. The platform supports both on-premises and SaaS deployments, making it flexible for industries like healthcare, utilities, manufacturing, and critical infrastructure. VIPR Pro enhances the platform with automated remediation workflows, helping teams prioritize issues based on real-world threat activity. Early Warning intelligence provides insight into vulnerabilities actively being weaponized, ensuring organizations can act ahead of threats. Armis Centrix™ also improves business outcomes by increasing operational efficiency, supporting compliance, and strengthening resilience. Trusted by global enterprises and recognized by Gartner and GigaOm, Armis Centrix™ is built to meet the cybersecurity demands of modern digital environments.

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Reqtest enables you to quality assure all of your IT projects and release new software with full confidence. Within the platform you can easily manage requirements, perform extensive testing and track bugs. Managing the scope, quality, & progress of your IT projects have never been easier. – Collaborate with suppliers and within the organization – Integrate with Jira, DevOps or other tools – Track the project progress with your own dashboards

Enhancing employee engagement is crucial for effective change management that lasts over time. By dedicating just half an hour with one of our specialists, you can discover strategies to ensure complete adoption by your teams and maximize the return on investment for your initiatives! What sets InsideBoard apart as the pioneering digital change management platform? It empowers you to provide a tailored, employee-focused experience that rivals the engagement levels found in consumer interactions. Additionally, you can craft a seamless and user-friendly journey by integrating essential engagement metrics for all your anticipated changes within a unified platform. With our Key Success Indicators, you have the ability to define and assess what success entails for your projects by evaluating the uptake and effectiveness of new practices. This holistic approach not only fosters a culture of continuous improvement but also drives sustainable growth within your organization.

Teneo.AI is a market-leading agentic AI platform built to fully automate enterprise customer service. It delivers intelligent AI agents that manage voice and digital interactions with up to 99% resolution accuracy. Designed for speed, Teneo enables organizations to launch pilots in weeks and reach production rapidly. The platform supports omnichannel engagement across voice, chat, apps, and email from a single environment. Voice AI capabilities allow enterprises to handle millions of interactions every month without service disruption. Teneo integrates easily with existing contact center and enterprise systems through open APIs. Built-in analytics provide actionable insights to continuously optimize performance. Enterprise-grade security and governance ensure compliance with internal and regulatory requirements. Organizations achieve significant cost savings while improving first-contact resolution and CSAT. Teneo helps enterprises progress from automation to fully agentless customer service operations.

For effective IoT connectivity, reliable and high-speed connections are essential. MobileWare champions innovative customer connectivity through straightforward and manageable mobile solutions that are easy to implement. We offer comprehensive end-to-end connectivity and IoT solutions tailored for enterprises at MobileWare. Leveraging top-tier IoT connectivity technologies, we enhance your business's mobility, wireline, IoT, and security needs. Our proprietary MobileWare Single SIM™ ensures seamless and secure connections for all endpoints, enabling customer interactions across the globe. When seeking global IoT connectivity, it’s crucial to have a network that maintains your business's connectivity in extreme weather conditions or the most isolated areas. This commitment is the foundation of MobileWare’s mission: to provide your business with a truly global IoT network that spans various regions of the world. Additionally, our secure and scalable mobile IoT connectivity empowers you to expedite the launch of your products and services into the marketplace. With MobileWare, your business is equipped to thrive in the ever-evolving digital landscape.

Hyland RPA is an end-to-end automation suite designed to empower an enterprise in the digital transformation journey by automating tasks and streamlining the overall business processes implementation. It features Hyland RPA Attended Automation , which puts the power of task automation in the hands of the business user, enabling the user to remain engaged in the core business process or application while Attended Automation digital assistant performs related required tasks

Sensu is the future-proof platform for multi-cloud monitoring at large scale. Sensu's monitoring event pipeline allows businesses to automate their monitoring workflows, and gain deep insight into multi-cloud environments. Sensu is trusted by companies like Sony, Box.com and Activision to deliver more value to their customers. Sensu was founded in 2017 and provides a comprehensive monitoring solution to enterprises. It gives complete visibility across all systems, every protocol, at all times -- from Kubernetes through bare metal. Open source was created by operators for operators. The company is supported by a vibrant community of contributors.

Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.

This Communications Platform as a Service (CPaaS), equipped with an API and low-code capabilities, is tailored to assist enterprises in minimizing expenses, simplifying processes, and expediting IT initiatives. Users can quickly design and automate customer journeys using an intuitive drag-and-drop editor filled with robust building blocks (nodes). Transitioning to low-code development can significantly shorten the time required to launch new applications and customer journeys. The platform allows for the seamless consumption of events from current systems to initiate customer communication workflows. It enables the integration of customer interactions with backend systems, facilitating comprehensive automation from start to finish. Users can effortlessly test, deploy, and make iterative adjustments to workflows within a secure and scalable serverless framework. Additionally, the platform boasts a rich array of communication APIs and SDKs, including options for SMS, voice, push notifications, RCS, WhatsApp, and video, allowing businesses to connect with customers on their chosen channels. This flexibility not only enhances customer engagement but also streamlines operational efficiency across various platforms.

SearchUnify is a leading enterprise agentic platform for elevating self-service and customer support outcomes. The platform powers a suite of next-gen products, including: - Cognitive Search - SearchUnify Virtual Assistant (World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale) - Knowbler (World’s First Knowledge-centered Customer Service Software), - Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming) - Community Helper (AI-powered application to foster a personalized, engaging community and reduce community moderation effort)

Beezy serves as the smart workplace solution for Microsoft Office 365, simplifying and making organizational collaboration more pertinent. By enhancing the Microsoft productivity ecosystem, we integrate the digital workplace, allowing users to communicate, share, and work together more effectively, regardless of whether they are operating on-premises, in the cloud, or in a hybrid setup. Major clients like Monster, Bank of England, and ZF are now able to take advantage of a fully functional, modern digital workplace that seamlessly combines Collaboration, Communication, Knowledge, and Processes. Our platform is entirely customizable, enabling clients to create their own unique connectors through our API, which can interface with both the Microsoft suite and external services like SAP, Workday, and Salesforce. Accessible on all devices—desktop, tablet, and mobile—Beezy's user experience prioritizes mobile usability, featuring an advanced mobile application compatible with both iOS and Android devices. This commitment to user-centric design ensures that collaboration remains smooth and efficient, regardless of the device being used.

Boost employee efficiency and streamline work processes with smart in-app guidance tools. Enable your users to complete tasks more swiftly and with greater assurance. Remove tedious and repetitive duties from their workload. By automating certain steps, you can significantly cut down the time spent on unproductive tasks, allowing users to focus on what truly matters. Engage users with interactive, high-quality content, such as in-app videos that enhance the learning experience and build confidence in task execution. Provide in-app guidance within an immersive virtual setting, allowing users to practice steps and understand the app's functionality in real-time without the fear of making errors in the actual application. Deliver precise, step-by-step instructions to users exactly when and where they need them. Foster a seamless learning experience integrated into their workflow, empowering users to work more rapidly and effectively, ultimately enhancing overall productivity. This approach not only streamlines operations but also cultivates a more competent and confident workforce.

Security teams can use the Infocyte Managed Response Platform to detect and respond to cyber threats and vulnerabilities within their network. This platform is available for physical, virtual and serverless assets. Our MDR platform offers asset and application discovery, automated threats hunting, and incident response capabilities on-demand. These proactive cyber security measures help organizations reduce attacker dwell time, reduce overall risk, maintain compliance, and streamline security operations.

A scheduling platform that saves time and allows you to customize your meeting workflow will help you skip the "when is it free?" dance. CalendarHero (formerly Zoom.ai), is easy to set up. It syncs with your Google and Microsoft calendars automatically so that you can book meetings immediately. CalendarHero offers flexible meeting scheduling options: You can share your scheduling link in an e-mail, request a Zoom.ai group meeting, embed Zoom.ai onto your website, create a meeting directory webpage, or add CalendarHero to your chat platform such as Gmail, Microsoft Teams, or Slack. Your invitees can choose a time that suits them from your real-time availability for 1:1 meetings. CalendarHero intelligently determines the best time for you to meet, based on your mutual availability. CalendarHero supports 1:1 and group availability.

All the best Microsoft 365 (formerly Office 365) management tools in one platform. CoreSuite gives you everything you need to automate, delegate, secure, and improve your company's productivity using Microsoft 365 (M365). M365 admin tasks can be distributed across multiple geographies and thousands of employees in enterprises. CoreSuite's single platform design makes it easy for admin tasks to be delegated, alerts to be automated and adoption facilitated. CoreSuite provides a single dashboard that allows users to seamlessly switch between tasks such as calculating chargebacks, preempting data breaches, onboarding new employees, and tracking long-term product adoption.

Central Management Server Software. SecureConsole central management software gives you instant access to all your encrypted USB flash drives or portable hard drives. It allows you to instantly gain complete control over them. You can enjoy the productivity benefits of USB storage devices without worrying about malware, data leaks or breaches. Available as an on-premises or DataLocker hosted cloud service with global locations. You can enforce policies such as file type restrictions, password rules, and geographic boundaries. Reset passwords, change devices to read-only mode, or remotely wipe them in the event of theft or loss. All encrypted drives can be monitored, including their location around the globe. Integrate Active Directory to easily track users, devices and computers connected. You can see which files are being saved to and deleted from your encrypted drives at any time.

Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.

Epsagon allows teams to instantly visualize, understand, and optimize their microservice architectures. With our unique lightweight auto-instrumentation, gaps in data and manual work associated with other APM solutions are eliminated, providing significant reductions in issue detection, root cause analysis and resolution times. Epsagon can increase development speed and reduce application downtime.

We enhance the management of Cisco Collaboration across various applications, servers, and clusters by implementing a modern strategy that reduces the need for manual intervention. Our solution features a unified interface, offering a user-friendly, ready-to-use option that does not necessitate the purchase of extra modules and allows for a highly adaptable setup. Akkadian Provisioning Manager seamlessly integrates with all components of the Cisco Collaboration suite, including but not limited to CUCM, Unity Connection, Webex Meetings, Webex Teams, Jabber, and call center solutions like UCCX and Packaged-UCCE. For instance, UC Administrators or HelpDesk staff can efficiently onboard a new employee from a single screen, requiring minimal data entry without the hassle of logging into each individual Cisco application needed for that employee's deployment. By transforming what would typically be a 30-minute process into just 30 seconds, our clients typically experience a remarkable 90% reduction in time spent and a significant 50% decrease in associated costs, greatly enhancing overall productivity and resource allocation. This innovative approach not only saves time and money but also simplifies the user experience for both administrators and end-users alike.

Active Directory serves as a centralized repository for information regarding various objects within a network, facilitating easy access and management for both administrators and users. It employs a structured data storage approach, which underpins a logical and hierarchical arrangement of directory information. This repository, referred to as the directory, holds details about various Active Directory entities, which commonly include shared resources like servers, volumes, printers, as well as user and computer accounts on the network. For a deeper understanding of the Active Directory data repository, one can refer to the section on Directory data store. Security measures are seamlessly integrated with Active Directory, encompassing logon authentication and the control of access to directory objects. Through a single network logon, administrators are empowered to oversee directory information and organizational structures across the entire network, while authorized users can readily access resources from any location within the network. Additionally, policy-based administration simplifies the management process, making it more efficient even for the most intricate network configurations. This framework not only enhances security but also streamlines resource management, making network operations more effective.

An integrated platform for identity, access, application, and endpoint management (IAM/EMM) that empowers IT and security teams to enhance end-user productivity, safeguard organizational data, and embrace a digital workspace transformation. Strengthen your organization's defenses using the BeyondCorp security framework along with Google's threat intelligence capabilities. Regulate access to SaaS applications, implement robust multi-factor authentication (MFA) to secure user accounts, oversee endpoints, and conduct threat investigations through the Security Center. Boost operational efficiency by providing seamless user experiences on endpoint devices, while consolidating user, access, application, and endpoint management into one unified console. Allow users to seamlessly access thousands of applications via single sign-on (SSO), managing their corporate accounts in a manner similar to their personal Google accounts. Facilitate your digital transition by integrating your existing infrastructure into a dependable and trusted platform, while also extending your on-premises directory into the cloud through Directory Sync, thereby enhancing accessibility and management. This comprehensive solution not only streamlines operations but also fortifies security across the board.

Terraform is a powerful open-source tool for managing infrastructure as code, offering a consistent command-line interface to interact with numerous cloud services. By translating cloud APIs into declarative configuration files, Terraform enables users to define their infrastructure requirements clearly. Infrastructure can be written using these configuration files, leveraging the HashiCorp Configuration Language (HCL), which provides a straightforward way to describe resources through blocks, arguments, and expressions. Before making any changes to your infrastructure, executing the command terraform plan allows you to verify that the proposed execution plan aligns with your expectations. To implement the desired configuration, you can use terraform apply, which facilitates the application of changes across a wide range of cloud providers. Furthermore, Terraform empowers users to manage the entire lifecycle of their infrastructure — from creating new resources to overseeing existing ones and eventually removing those that are no longer necessary, ensuring efficient management of cloud environments. This holistic approach to infrastructure management helps streamline operations and reduces the risk of errors during deployment.

Curiosity Modeler generates: Clear, complete specifications that reduce the creation of costly bugs. Test cases optimized to catch more defects the first time. Test data that is compliant for each test and available to testers when they need it. Test frameworks, whether open source, commercial or homegrown, can be used to execute rigorous automated tests. Rapidly create flowcharts with a variety of importers and accelerations and automatically generate comprehensive automated tests and complete test data. Automation engineers maintain coded frames, exporting objects and actions to Curiosity Modeller. Anyone can automate with a drag-and drop approach.

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Apty serves as a Digital Adoption Platform designed to enhance business processes for enterprises. Achieving effective digital adoption necessitates not only guiding users through essential new software applications but also actively encouraging them to engage with new workflows. Apty uniquely merges on-screen guidance with the efficiency of proactive process compliance automation. IT operations managers, application owners, VPs of HR and Sales, as well as prominent CIOs all rely on Apty to maximize their employees' utilization of web-based applications in their daily tasks. Each month, nearly one million users leverage Apty to master web-based applications and excel in their roles at renowned companies such as Delta Airlines, Boeing, Agile CRM, and many others. It’s essential to recognize that the challenge lies not in the software itself, but in the way it is employed by users. By facilitating a more effective onboarding experience, Apty empowers organizations to harness the full potential of their digital tools.

Supervity offers a suite of AI-powered agents that enable businesses to automate operations and enhance productivity. With capabilities like Agentic Chat and Agentic Voice, Supervity enables businesses to simulate human-like conversations, automate outbound phone calls, and support real-time co-browsing. These agents are designed for seamless integration into enterprise systems, enabling employees to work faster and independently. Whether you're in finance, HR, IT, or customer experience, Supervity’s AI agents can help automate repetitive tasks, improve decision-making, and drive digital adoption.

An expertly designed service specifically tailored for the development of bots. Craft advanced, enterprise-level bots that enhance customer interactions while ensuring your data remains secure. You can create various types of bots, ranging from simple Q&A models to fully branded virtual assistants, allowing for swift access to essential information for your users. Design a bot that engages users in a conversational manner by seamlessly incorporating Cognitive Services. Utilize open-source SDKs and tools to develop, test, and deploy your bot on Azure. You have the flexibility to launch your bot across widely used channels, reaching customers wherever they are. Additionally, leverage solution accelerators to create your personalized virtual assistant. Ensure Bot Service integration across diverse communication platforms to expand your customer reach more effectively. Implement bots across channels such as your website, mobile apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger to maximize user engagement. This broad compatibility enables businesses to interact with clients consistently, enhancing overall service delivery.

HCL BigFix is a Unified Endpoint Management (UEM) and automation platform designed to deliver Secure Resilient Operations by reducing risk, cost, and operational complexity across enterprise IT environments. Built on a single-agent, multi-platform architecture, BigFix provides centralized management, security, and remediation for 155M+ endpoints across on-premises, hybrid, and multi-cloud environments. HCL BigFix combines infrastructure security, endpoint remediation, and digital employee experience automation within a single platform—enabling both IT Operations and Security teams to operate from a unified control plane. Core Platform Capabilities Infrastructure Security & Remediation: - Automates vulnerability remediation and patching across workstations, servers, virtual machines, and cloud workloads - Integrates with leading vulnerability scanners including Tenable, Qualys, and Rapid7 to close the gap between detection and fix - Enforces continuous compliance using 500,000+ out-of-the-box automations, achieving a proven >98% first-pass patch success rate Enterprise-Scale Endpoint Management: - Manages and secures 155M+ endpoints across nearly 100 operating system variants - Uses a resilient, distributed architecture that maintains policy enforcement even for offline or intermittently connected devices - Provides centralized visibility and control across globally distributed environments Digital Employee Experience & Autonomous Support: - Enhances endpoint health and employee productivity through proactive monitoring and automation - Powered by AEX, HCL BigFix’s agentic AI platform, enabling self-healing workflows, intelligent automation, and natural-language interaction - Reduces manual IT effort by resolving device and application issues

atSpoke revolutionizes your service desk experience by transforming chaotic Slack IT support channels into a streamlined service platform. With the help of AI, it can instantly resolve 40% of incoming tickets, ensuring that issues are addressed quickly and efficiently. The system intelligently triages, classifies, and assigns service requests, while also allowing for actions to be triggered across various tools directly from within tickets. This modern workplace service desk simplifies the complexities of traditional IT ticketing, promoting faster and more effective internal support. It is expertly designed for usability and speed, making it accessible to every team member. Utilizing machine learning, atSpoke automates both knowledge sharing and service requests, creating a seamless conversational ticketing experience that integrates with Slack, Teams, email, web, and SMS. With its robust integrations across your technology stack, users can accomplish more without ever leaving the ticketing interface. Tailored specifically for Slack, it provides the ultimate chat experience, and onboarding is a breeze—every employee can start using atSpoke in mere seconds. By automating repetitive tasks with AI, atSpoke significantly boosts overall efficiency in the workplace, allowing teams to focus on more strategic initiatives. Ultimately, atSpoke not only enhances service desk functionality but also empowers employees to work smarter.