ServiceNow Integrations

Juniper's Marvis Virtual Network Assistant (VNA), powered by Mist AI, revolutionizes the way IT teams engage with enterprise networks. It simplifies operations and enhances user experiences across various domains, including wireless access, wired access, SD-WAN, and WAN routing. Utilizing Marvis is user-friendly and does not necessitate advanced expertise, as it features a conversational interface that employs natural language processing and understanding, alongside large language models and generative AI for seamless interactions. By offering proactive and prescriptive recommendations, Self-Driving Network operations, digital experience twinning, and integrated help desk features, Marvis enables your team to stay ahead of potential challenges. As a key component of Juniper’s distinctive AI-Native Network support model, Marvis continuously gathers data and learns from network devices and applications, thereby ensuring a comprehensive skill set with remarkable effectiveness. This innovative approach not only streamlines network management but also enhances overall operational integrity.

DataTrust is designed to speed up testing phases and lower delivery costs by facilitating continuous integration and continuous deployment (CI/CD) of data. It provides a comprehensive suite for data observability, validation, and reconciliation at an extensive scale, all without the need for coding and with user-friendly features. Users can conduct comparisons, validate data, and perform reconciliations using reusable scenarios. The platform automates testing processes and sends alerts when problems occur. It includes interactive executive reports that deliver insights into quality dimensions, alongside personalized drill-down reports equipped with filters. Additionally, it allows for comparison of row counts at various schema levels across multiple tables and enables checksum data comparisons. The rapid generation of business rules through machine learning adds to its versatility, giving users the option to accept, modify, or discard rules as required. It also facilitates the reconciliation of data from multiple sources, providing a complete array of tools to analyze both source and target datasets effectively. Overall, DataTrust stands out as a powerful solution for enhancing data management practices across different organizations.

Juniper SD-WAN, empowered by Juniper Mist AI, delivers outstanding network experiences for both IT and end users alike. Utilizing Juniper Session Smart Routing alongside Juniper Mist WAN Assurance, it streamlines network management and protects business operations from client interactions to cloud environments. This SD-WAN solution provides unmatched secure and resilient connectivity, specifically designed for enterprises focused on cloud technology today. By harnessing AI-native insights and automation, it enhances deployment efficiency and drastically reduces the time needed for troubleshooting issues. Moreover, its innovative tunnel-free architecture eliminates the inefficiencies, scalability challenges, and financial limitations that are often found in traditional solutions. Juniper’s microservices cloud offering, Mist AI, facilitates quick deployment through Zero Touch Provisioning (ZTP) and easy-to-use, reliable templates that lessen the chance of errors. Additionally, its ability to dynamically scale ensures it can adapt to your evolving requirements while seamlessly integrating with various platforms, making it a versatile choice for modern businesses. This combination of advanced technology and user-friendly features positions Juniper SD-WAN as a leader in the networking sector.

Tenable One Cloud Exposure CIEM is a cloud security solution focused on managing identity, entitlement, and permission risks across public cloud environments. It helps organizations find and reduce exposures created by excessive permissions, overly permissive access, risky identities, and entitlement sprawl. The platform is part of Tenable’s unified cloud-native application protection platform, allowing teams to connect identity risk with broader cloud exposure management. Tenable One Cloud Exposure CIEM helps security teams manage access, orchestrate entitlements, assess risk, automate remediation, enable just-in-time access, expose threats, and maintain compliance. By focusing on identity and access control, the solution helps organizations achieve least privilege without slowing cloud adoption. It gives cloud and security teams a clearer way to understand which accounts, roles, permissions, and entitlements may be exploitable. Automated remediation capabilities help teams reduce manual effort and close risky access gaps faster. The platform also supports compliance efforts by helping organizations maintain stronger control over cloud permissions and identity governance. Tenable One Cloud Exposure CIEM is designed for enterprises that need scalable, risk-based cloud identity security in modern public cloud environments.

INTEGRATION: Integrate your systems with a simple point-and-click interface. Access the full target system schemas in order to map and transform data on a regular or ad-hoc basis. TRANSFORMATION: Powerful mapping of data transformation. Includes querying the target system to enable any transformation possible into the source systems. MAINTENANCE : Full cron schedule of jobs, including customisable system outages, dependencies between connections, and deployment via email for self-service within business. PIPELINES - powerful pipeline automation. Define reports, queries, or file matches, conditions complexes, filters, and schedules for pushing data into and out of your business systems. Connect any source to any target: Salesforce schema, Salesforce Reports, Webhooks (SOQL), Google Drive, FTP (SQL Server), Snowflake, Onedrive Dynamics 365, Google Analytics Exasol AWS S3, Local Files, Eloqua Smartsheet ServiceNow Email & More...

Refold.ai is a full-stack AI integration platform that solves enterprise integration challenges by automating workflow creation, data mapping, and testing across hybrid environments. It enables software teams to build complex multi-step workflows and manage legacy systems such as SAP, Oracle Fusion, and Workday Finance with ease. Its unique memory graph technology anticipates API version conflicts and endpoint failures while offering real-time adaptation and self-healing workflows. Refold’s marketplace supports instant integration with 100+ enterprise applications, complemented by seamless authentication, audit trails, and observability features. The platform can be deployed on cloud, self-hosted, or within customer environments, supporting major cloud providers and air-gapped networks. Refold accelerates integration delivery, helping teams reduce delays, improve scalability, and win enterprise deals faster. Use cases include solution engineering to build demos, professional services to speed delivery, product teams to embed integrations, and AI teams powering internal agents. With certifications like SOC 2, ISO 27001, GDPR, and HIPAA compliance, Refold ensures enterprise-grade security.

Stop getting overwhelmed by countless vulnerability alerts from your security systems. Instead, bring together data from your cloud, on-premises, and custom applications, integrating it with information from your security tools, to consistently evaluate the effectiveness of controls and the operational health of your complete IT landscape. Align control assurance with business consequences to identify which vulnerabilities to address first. Leverage AI and automated APIs to enhance and streamline risk assessments for first-party, third-party, and nth-party scenarios. Automate the evaluation of documents to obtain contextual and trustworthy insights. Conduct regular, systematic risk assessments across all internal and external applications to eliminate the dangers of relying on isolated or infrequent evaluations. Transition your risk register from being a manual spreadsheet to a dynamic system of predictive risk assessments. Continuously track and project your risks in real-time, allowing for IT risk quantification that can illustrate financial implications to stakeholders, and shift your approach from merely managing risks to actively preventing them. This proactive strategy not only strengthens your security posture but also aligns risk management with broader business objectives.

Experience lightning-fast monitoring of all your WAN connections with LinkEye, a cloud-based platform for WAN observability and AIOps. With a vast network of hundreds of Points of Presence (PoPs) worldwide, LinkEye enhances network operations by delivering real-time insights, automated troubleshooting, and in-depth analytics tailored for wide-area networks. This advanced system allows organizations to swiftly oversee their WAN circuits, ensuring robust performance through its global coverage. Additionally, LinkEye's Digital Experience Monitoring (DeX) serves to identify potential issues before they affect end-users, thus maintaining optimal application performance. The LinkEye Co-pilot feature can completely automate the troubleshooting process, significantly reducing the fault response time from 30 minutes down to just 30 seconds. By utilizing DeX, you can effectively detect issues before they disrupt user experience, as even a faulty last-mile fiber can lead to WAN circuit instability and degrade application interactions. LinkEye empowers users to proactively identify and resolve such issues, ensuring a seamless network experience for all. With its comprehensive approach, LinkEye not only enhances operational efficiency but also strengthens user satisfaction across the board.

Sinch Contact Pro serves as a versatile cloud contact center solution that aims to improve customer service interactions across multiple channels. This platform accommodates a wide range of communication methods, such as voice calls, emails, chats, video calls, SMS, and popular messaging applications like WhatsApp, Facebook Messenger, and Viber. It provides seamless integration with various CRM platforms, including Salesforce, ServiceNow, and SAP, allowing agents to work within a single, cohesive interface for managing customer engagements. Key features of the system encompass real-time monitoring, historical data reporting, agent assistance, and management of outbound campaigns. Furthermore, Sinch Contact Pro includes pre-integrated chatbot functionality via Sinch Chatlayer, which streamlines the process of addressing customer inquiries. The solution offers flexible deployment options, supporting both cloud and on-premise installations, which cater to the diverse requirements of different organizations. This adaptability makes it an attractive choice for businesses looking to enhance their customer support capabilities while ensuring a smooth user experience.

Microsoft 365 Copilot Researcher serves as a robust AI assistant aimed at boosting professional productivity through in-depth insights and thorough research capabilities. This tool utilizes advanced AI to sift through emails, meetings, and online information, delivering practical data to its users. By integrating effortlessly with Microsoft 365, it simplifies the research process, allowing users to easily collect pertinent information, evaluate trends, and formulate informed strategies without the need for tedious manual data extraction. Ultimately, Researcher not only saves time but also enhances decision-making by providing a more efficient approach to information gathering and analysis.

Microsoft 365 Copilot Analyst is a sophisticated AI tool that converts unrefined data into meaningful insights. With its robust data analysis features, including the ability to utilize Python coding, Analyst assists users in making smart, data-oriented decisions. The tool can handle intricate datasets, produce comprehensive reports, and identify patterns, all while smoothly connecting with the Microsoft 365 ecosystem. By enabling users to automate their data analysis processes, Analyst not only saves time but also allows businesses to enhance their strategic decision-making based on timely and precise insights. This innovation represents a significant leap forward in how organizations can leverage technology for improved operational effectiveness.

Amazon Q Business is an advanced, fully-managed assistant powered by generative AI, aimed at assisting employees in locating information, gaining insights, and taking actionable steps within their workplace. This innovative tool allows users to communicate in natural language to seek data, produce content, or develop simple applications that streamline workflows. It offers a cohesive search functionality that spans various systems and data sources, ensuring swift, precise, and pertinent answers to intricate inquiries derived from documents, images, audio, video files, and additional application data, complete with citations and references to maintain transparency. Employees can utilize Amazon Q Business through its web-based conversational interface compatible with browsers such as Microsoft Edge, Google Chrome, and Mozilla Firefox, in addition to applications like Slack, Microsoft Outlook, Word for Microsoft 365, and Microsoft Teams. Furthermore, with the capabilities of Amazon Q Apps, users can efficiently automate tasks, content generation, and workflows by articulating their needs in their own language, enhancing productivity and efficiency at work. This seamless integration of technology empowers teams to focus on more strategic initiatives while reducing the time spent on routine tasks.

Kelverion's Runbook Studio is an intuitive design tool that allows both technical and non-technical users to leverage Azure Automation effectively. This platform includes a variety of integrations and ready-made solutions, ensuring that the creation, management, and support of automation runbooks is within reach for all members of an organization. With its drag-and-drop interface and code-free graphical authoring, users can develop runbooks by employing low-code or no-code techniques. This innovative method enables the conversion of manual tasks into automated workflows, eliminating the necessity for programming knowledge by using shapes, diagrams, and dropdown menus. Runbook Studio boasts over 800 integrations, which encompass multi-vendor, cloud, and on-premise connectivity, facilitating seamless API interactions among enterprise IT systems. Additionally, it provides comprehensive Runbook Solutions, specifically designed for frequent automation scenarios, which are fully configured and ready for large-scale deployment in production environments with complete logging capabilities. Overall, this empowers organizations to optimize their operations and drive efficiency through automation.

ScalePad Backup Radar offers an automated, cloud-based solution for backup monitoring and reporting, tailored for managed service providers. This tool aggregates backup statuses from over 300 integrations, including primary RMM, PSA, and backup systems, across servers, workstations, virtual machines, and NAS devices, all displayed in a customizable dashboard. It identifies vulnerabilities, facilitates trend analysis, and prioritizes actionable alerts by utilizing an intelligent ticketing system that organizes, appends, and automatically closes notifications to minimize distractions. Additionally, Backup Radar provides customizable, color-coded reports that can be scheduled flexibly and integrated within ScalePad’s Lifecycle Manager for coherent insights for clients. Compliant with SOC 2 Type II and ISO 27001 cybersecurity standards, the platform also features seamless API-driven integrations with PSA ticketing systems, allowing for the automation of incident workflows and the upkeep of compliance. This comprehensive solution is designed to enhance efficiency while ensuring that managed service providers can deliver consistent and reliable backup services.

Support Fusion is an integration platform that requires no coding, specifically designed for Managed Service Providers (MSPs) catering to enterprise clients. Our application streamlines the synchronization of tickets between ITSM systems like ServiceNow, Jira, and Zendesk, and MSP PSA tools such as ConnectWise, Autotask, and HaloPSA. It allows for seamless bi-directional syncing of tickets, statuses, comments, and attachments, ensuring that both parties remain informed without the hassle of redundant tasks. This solution helps MSPs save significant time each week, prevent SLA violations, and achieve precise reporting with minimal manual input. Targeted at mid-to-large MSPs that support enterprise accounts, Support Fusion reduces unnecessary duplication of work and fosters growth by transforming support data into actionable service intelligence. Users can quickly initiate the process using our prebuilt connectors and easy-to-follow setup, eliminating the need for custom scripts or extensive development work, making it an efficient choice for businesses looking to enhance their service delivery. Additionally, the platform's user-friendly interface helps teams get accustomed to the system in no time, further contributing to operational efficiency.

Aleph is a finance platform designed for AI, facilitating financial planning and analysis by merging data consolidation, spreadsheets, dashboards, and intelligent automation to enhance finance processes. It seamlessly integrates with over 150 systems, including ERP, HRIS/ATS, CRM, and various databases, utilizing no-code solutions to ensure real-time data synchronization. The platform adeptly transforms raw data through mapping, table combinations, and applying specific calculations, while securely storing essential metrics. Users can access Aleph via a web interface, complemented by spreadsheet add-ins that allow for the preservation of existing models, all while leveraging more accurate and live data. With features like dashboards and drill-down capabilities, it enables users to identify variances, expedite reporting and closing procedures, engage in forecasting and budget planning, model various scenarios, manage headcount effectively, and share visualized metrics across teams. Additionally, it incorporates robust security measures (SOC 2 Type II) and compliance features, ensuring clients receive immediate value from the platform; many report achieving operational readiness and generating reports within just a few days or weeks after implementation. This rapid onboarding and user-friendly design make Aleph an appealing choice for organizations looking to optimize their finance workflows.

NetWatch.ai provides an all-encompassing, AI-powered monitoring and security platform aimed at unifying disparate tools into a cohesive solution tailored for contemporary IT settings. The platform features three main product categories: NetWatch OPS, which delivers real-time monitoring, proactive alerts, and efficient resource management for servers and networks; Secure OPS, a hybrid SIEM that facilitates comprehensive security oversight and compliance for both cloud-based and on-premises systems; and AI OPS, which harnesses machine learning to foresee potential issues, automate resolution processes, and enhance operational efficacy. A unique “AI System Administrator” functions as a virtual operator that oversees customer infrastructures, integrates seamlessly through API with existing workflows, and provides thorough visibility and automation. Additionally, for organizations in need of expert support, NetWatch.ai offers Hive OPS SOC, a tiered Security Operations Center service that includes round-the-clock monitoring, incident response, and various other critical services. This integrated approach not only simplifies management but also significantly strengthens the overall security posture of businesses in an increasingly complex digital landscape.

Serval is a cutting-edge platform for IT service management that leverages artificial intelligence to streamline processes such as help-desk requests, access management, and workflow creation for contemporary teams. Users can input tasks in natural language, allowing Serval to automatically create and implement workflows, offering both a user-friendly no-code interface and customizable code for developers to review. This platform efficiently manages help-desk issues across various channels, including Slack, Teams, email, and web portals, while also automating access requests—including just-in-time access and role provisioning—through integrations with identity management and SSO solutions. Additionally, it provides valuable analytics regarding ticket volume, automation success rates, SLA adherence, and team performance metrics. Serval also features synchronization with existing ticketing systems, ready-made workflows for expedited implementation, and a public API that facilitates seamless data integration, enhancing overall operational efficiency. Furthermore, its comprehensive capabilities make it an indispensable tool for any modern organization seeking to optimize their IT service processes.

AQtive Guard serves as a comprehensive cybersecurity solution designed to assist organizations in safeguarding and overseeing their cryptographic assets alongside non-human identities (NHIs) like AI agents, keys, certificates, algorithms, and machine identities throughout their IT infrastructure. The platform provides ongoing discovery and immediate visibility into both NHIs and cryptographic elements, seamlessly integrating with current security tools, cloud services, and repositories to deliver a cohesive understanding of security status. By leveraging cutting-edge AI and extensive quantitative models, AQtive Guard evaluates vulnerabilities, ranks risks, and presents actionable insights with automated remediation workflows that address issues and uphold policies such as credential rotation and certificate renewal. Furthermore, the platform ensures compliance with the latest standards, including emerging NIST cryptographic protocols, while facilitating the lifecycle management of cryptographic assets to mitigate risks associated with both present and future threats. In this way, AQtive Guard not only fortifies security but also enhances organizational resilience against evolving cyber challenges.

NudgeBee is an enterprise-grade AI Agents and Agentic Workflow platform purpose-built for SRE, CloudOps, DevOps, and platform engineering teams running complex cloud-native environments. The platform ships pre-built AI Assistants that work on day one, no model training, no prompt engineering. The AI SRE Agent handles incident triage, alert enrichment, root cause analysis, and remediation guidance. The AI FinOps Assistant delivers continuous Kubernetes and cloud cost optimization with right-sizing, spot instance, and abandoned resource recommendations. The AI K8sOps Agent provides natural-language interaction with clusters for workload checks, upgrade guidance, and maintenance operations. Alongside these, NudgeBee's visual no-code Workflow Builder lets teams automate any custom operational process. It supports 20+ action categories including native AWS, Azure, and GCP CLI nodes, kubectl execution, database queries, LLM-powered nodes, Agent-to-Agent (A2A) calls, and MCP server integration, all with built-in approval gates and audit logging. Key technical differentiators: NudgeBee uses a live semantic Knowledge Graph to ground AI answers in real infrastructure topology. It queries observability data in place, zero data ingestion, zero egress cost. A single workflow can span multiple clouds, Kubernetes clusters, ticketing tools, and communication channels. 49+ integrations across Kubernetes, AWS, Azure, GCP, Prometheus, Datadog, Dynatrace, Jira, ServiceNow, Slack, GitHub, ArgoCD, and more. Enterprise-ready: RBAC, MFA, immutable audit trails, BYOM (GPT, Claude, Gemini, Bedrock, Ollama), self-hosted deployment, SOC-2 Type II, and ISO 27001 certified.

MeBeBot One serves as a robust AI assistant and internal support hub designed for enterprises, consolidating organizational knowledge while leveraging intelligent search, generative responses, and AI agents to provide immediate answers to employee inquiries in areas like HR, IT, operations, and finance, thereby minimizing repetitive support requests and boosting overall efficiency while ensuring security and compliance. It connects seamlessly with platforms such as Microsoft Teams, Slack, SharePoint, SMS, and web chat to offer conversational assistance drawn from verified, company-approved resources, ensuring that the information provided is both accurate and adheres to internal policies as well as regulatory frameworks like GDPR and SOC 2. Additionally, MeBeBot One features sophisticated retrieval options and an "AI Wizard" for document scanning, which allows for the extraction of precise details from employee handbooks and knowledge databases, while also incorporating proactive elements such as push notifications, sentiment surveys, and insights dashboards that empower leaders to gauge engagement trends effectively. Ultimately, this platform not only enhances the support experience but also contributes to a more informed and engaged workforce.

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

Cydarm serves as a comprehensive platform for managing cybersecurity incident responses, specifically tailored to enhance the coordination and handling of cyber incidents by security operations teams throughout an organization. It encompasses the entire incident response lifecycle, empowering teams to efficiently detect, analyze, investigate, respond to, and document cybersecurity occurrences within a cohesive framework. This platform acts as a secure case management tool, allowing for the aggregation, examination, and tracking of alerts from various security tools, thereby offering heightened visibility into potential threats across the network. Additionally, Cydarm seamlessly integrates with pre-existing security infrastructures, including SIEM systems, messaging applications, authentication mechanisms, and IT service management tools, which facilitates the automatic creation of alerts and cases while fostering collaboration among teams utilizing their current operational resources. Moreover, by centralizing incident management, Cydarm enables organizations to respond more promptly and effectively to evolving cyber threats.

Motileo is an innovative platform focused on enhancing sales performance and fostering team engagement through gamification, which reimagines routine business activities and key performance indicators (KPIs) as engaging and competitive experiences aimed at boosting productivity and outcomes. By integrating seamlessly with existing tools like CRM systems, it automatically gathers essential performance metrics such as calls made, meetings scheduled, deals finalized, and revenue earned, transforming these figures into dynamic competitions, achievements, and progress tracking for both individuals and entire teams. Moreover, Motileo incorporates game-inspired mechanics into the work environment, recasting targets as accomplishments, milestones, and missions that lead employees toward quantifiable results while maintaining their involvement in the process. Teams have the opportunity to engage in tailored competitions or direct challenges that cultivate a spirit of friendly competition and promote ongoing effort, all while automated recognition features grant participants points or coins that can be exchanged for rewards. This unique approach not only motivates employees but also enhances collaboration and camaraderie among team members, making work more enjoyable and productive.

Quality Forward is an advanced cloud-based electronic Quality Management System (eQMS) tailored for organizations operating in stringent regulatory environments, facilitating the digitization, oversight, and automation of quality processes on a centralized platform. Leveraging the ServiceNow framework, it allows teams to efficiently manage essential workflows, including deviations, corrective and preventive actions (CAPAs), audits, complaints, change control, documentation, training, supplier quality, and risk management, ensuring comprehensive traceability and documentation that meets audit requirements. The system offers features like real-time monitoring and automated workflows, along with AI-generated insights that enhance compliance, minimize manual tasks, and boost operational efficiency throughout the product lifecycle. Additionally, it provides a highly customizable, no-code platform that empowers quality assurance teams to modify their processes in response to changing regulatory demands without the need for IT intervention, all while adhering to international standards such as FDA, ISO, and GxP. By integrating these capabilities, Quality Forward not only strengthens quality management but also fosters a culture of continuous improvement and agility within organizations.

Matia serves as a comprehensive DataOps platform aimed at streamlining contemporary data management by merging essential functions into a cohesive system. By integrating ETL, reverse ETL, data observability, and a data catalog, it removes the reliance on various isolated tools, thereby simplifying the challenges associated with managing disjointed data environments. This platform empowers teams to efficiently and reliably transfer data from diverse sources into data warehouses, utilizing sophisticated ingestion features that include real-time updates and effective error management. Furthermore, it facilitates the return of dependable data to operational tools for practical business applications. Matia prioritizes inherent observability throughout the data pipeline, offering capabilities such as monitoring, anomaly detection, and automated quality assessments to maintain data integrity and reliability, ultimately preventing potential issues from affecting downstream processes. As a result, organizations can achieve a more streamlined workflow and enhanced data utilization across their operations.

The Power BI Connector for ServiceNow offers a no-code solution that seamlessly transfers data from ServiceNow into Microsoft Power BI for enhanced reporting and analytics capabilities. Users can effortlessly import incidents, requests, and various ServiceNow tables into Power BI, utilizing pre-designed dashboard templates for quick setup. This tool allows for precise data selection, enables scheduled automatic refreshes to ensure reports are always up-to-date, and integrates ServiceNow data with other enterprise sources in the same BI environment. Available through the ServiceNow Store, it simplifies the process by eliminating the need for coding or middleware while adhering to ServiceNow's established roles and permissions. Additionally, the Power BI Connector is part of Tempo's suite of BI connectors within its Strategic Portfolio Management (SPM) offerings, which also includes integrations for platforms like Jira and monday.com, highlighting its versatile utility across multiple project management tools.

Most enterprise AI tools require your data to leave your network. contboxx Vault was built for organizations where that is not an option. Vault is an on-premises AI knowledge platform developed by Adversign Media. It integrates with 40+ enterprise systems, pulls content from file servers, wikis, CRM platforms, ticketing tools, and chat channels, and makes all of it searchable and distributable from a single permission-controlled environment. Every byte stays within your infrastructure. The platform solves three problems that generic AI tools cannot handle without compromising compliance. First, knowledge fragmentation: employees search across multiple systems and still find incomplete information. Vault consolidates sources, classifies content automatically, and delivers verified answers. Second, access control: Vault enforces five protection levels across all content and all output channels, so a confidential HR document cannot appear in a public digital signage feed. Third, accountability: every content decision is logged in a tamper-proof audit log, with a four-eyes principle on sensitive actions and a break-glass access mechanism for emergency situations. Unlike user-based cloud AI tools, Vault is licensed at a flat annual rate regardless of headcount. No data processing agreements with external vendors are required when running in internal-only mode. The system supports GDPR compliance by design, including traceable deletion procedures under Article 17.

Luron AI stands out as a sophisticated conversational AI solution tailored for enterprise customer service operations, adept at managing both incoming and outgoing communications through voice, chat, and SMS while delivering human-like interactions, maintaining real-time contextual awareness, and providing round-the-clock service. Its innovative Voice AI technology effectively replaces traditional IVR systems, offering intelligent voice automation that engages customers in meaningful conversations, managing unlimited simultaneous calls with natural and empathetic interactions, along with features like real-time transcription, speaker recognition, searchable call archives, sentiment assessment, and smooth transitions to human agents when necessary. Additionally, Luron integrates seamlessly with various CRMs, ticketing platforms, payment systems, telephony setups, and over a hundred enterprise applications, including popular tools like Salesforce, HubSpot, Zendesk, and ServiceNow, enabling agents to access synchronized data and work with the most up-to-date customer information. Furthermore, for digital communications, Luron's Chat AI can be implemented across multiple platforms such as websites, mobile applications, WhatsApp, Messenger, and others, effectively discerning user intent and managing follow-ups and context changes, thereby enhancing the overall customer experience. This comprehensive approach ensures that businesses can maintain a consistent and efficient interaction with their customers at every touchpoint.

Cloudgov.ai serves as an intelligent AI-driven FinOps platform designed for ongoing management of costs and policy adherence across various environments, including cloud, multicloud, data systems, containers, and artificial intelligence. By integrating major platforms such as AWS, Azure, Google Cloud, Oracle Cloud, Snowflake, Databricks, Kubernetes, OpenAI, Anthropic, and Gemini into a unified control panel, it enables teams to monitor expenses, allocation, policies, and associated risks in real time. Its Continuous Multicloud Observability feature links accounts, reviews past expenditures, categorizes costs based on region, account, and service, and projects future spending based on historical data. With AI-generated insights, the platform uncovers areas of waste and potential optimization, and its anomaly detection functionality alerts users to unexpected spikes in spending along with their financial implications. Furthermore, it provides ready-to-use Infrastructure as Code snippets for remediation, which allows engineering teams to implement suggested adjustments seamlessly, and integrates with Jira to convert insights and anomalies into actionable tasks for team members, thereby streamlining the workflow for cost management. Overall, Cloudgov.ai empowers organizations to maintain financial control while enhancing efficiency across their cloud operations.

OrgLogic serves as the AI-driven workspace tailored for enterprises. Rather than having individual teams acquire their own AI solutions that lack integration with your organization, OrgLogic provides a unified and governed Company Brain for all teams to utilize. This platform seamlessly integrates with tools like Salesforce, Jira, Confluence, Slack, Google Workspace, SharePoint, ServiceNow, GitHub, and others, ensuring that every response is based on your organization's unique knowledge, with proper citations and adherence to existing permissions. Furthermore, it consolidates access to all major AI models in a single location, allowing AI agents to execute tasks within your systems while maintaining a clear scope per agent and comprehensive auditing. This combination enhances efficiency and aligns AI capabilities with organizational standards.

Cydenti is a cloud-based identity security solution designed to catalog both human and non-human identities across various SaaS and cloud platforms. By utilizing read-only connections, it gathers data on identities, service accounts, OAuth applications, tokens, and permissions from compatible applications. Security and identity access management teams can analyze inactive or abandoned credentials, excessive permissions, OAuth vulnerabilities, and other security posture issues; they can then prioritize these concerns and generate governance reports. This platform provides a complimentary one-time audit for up to three SaaS applications, as well as a monthly proof-of-concept offering and ongoing monitoring capabilities. The documented integrations feature popular services such as Microsoft 365, Microsoft Entra ID, Google Workspace, Salesforce, Okta, AWS, and numerous other SaaS, cloud, identity, and security solutions. Cydenti specifically caters to Chief Information Security Officers (CISOs) and teams focused on IAM, security, cloud, and compliance within small to mid-sized enterprises. By addressing the unique needs of these organizations, Cydenti helps enhance their overall security posture and ensures compliance with industry standards.

Qore Agent Factory is a comprehensive solution for automating enterprise workflows by creating and implementing AI agents tailored for various business operations. Teams can upload process documents and directives, which QoreNext leverages to convert tasks into agent workflows, integrate them with existing business systems, and incorporate human oversight at critical junctures. These agents are designed to handle repetitive, multi-step activities such as processing invoices, onboarding new employees, managing customer service inquiries, and ensuring compliance with regulations. Workflows can be triggered by specific business events or scheduled timings and are supplemented with process diagrams and activity logs to facilitate team evaluations of execution. QoreNext not only aids in the implementation but also details deployment options through customer environments, cloud services, or API integrations. This solution primarily targets operations, finance, HR, procurement, and compliance departments that are looking to enhance efficiency by automating their current processes across various enterprise applications. Additionally, Qore Agent Factory empowers organizations to streamline their operations and improve productivity by minimizing manual intervention and reducing the potential for errors.

EmployWise serves as a robust Learning Management System (LMS) solution that allows users to efficiently manage their personal information while also accessing relevant team data whenever necessary. This platform boasts a weekly feature rollout program, keeping users engaged with fresh functionalities. Additionally, EmployWise provides the option to request training modules aimed at enhancing the skills of team members. Employees will appreciate the user-friendly nature of EmployWise, as it empowers them to oversee their own profiles and retrieve team information on demand, eliminating the hassle of managing paperwork and manual data entry. With EmployWise, you always have access to the most up-to-date information at your fingertips. Hosted on the IBM Cloud, this system offers the flexibility for your workforce to operate from any location at any time. You can utilize the services as needed and only incur costs for what you actually use, making it a cost-effective solution for your organization. The simplicity and efficiency of EmployWise can significantly boost productivity across your teams.

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

HR Acuity is the only platform that's specifically designed for employee relations and investigation management. Our HR case management solution allows organizations to create a better workplace and perform thorough and comprehensive fact-finding into employee conduct allegations, while minimizing legal and financial risk. The platform allows for consistent documentation, search, reporting, and post-hire as well as exit interviews.

Certero for Enterprise Software Asset Management is the Certero product. It combines live data from Certero's advanced inventory and discovery with intelligent software recognition and license reconciliation tools, removing the need for manual labor from the SAM process. The result is an ELP in real-time and a solution that provides clarity across all IT hardware and software. Certero handles the complex data "heavy lifting" so that you can concentrate on optimizing & managing your IT value & cost. This is part Certero's unified platform for technology management, which can manage IT assets holistically from desktop to datacenter, mobile, SaaS & Cloud. Unifying ITAM/SAM reduces costs and consolidates your asset information; it allows automation, vastly superior insight and BI. Certero provides exceptional support for modern solution architectures. Customers report the fastest implementation times, highest satisfaction levels and best overall service from Certero according to Gartner's Peer Insights.

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Enterprise notifications facilitate swift communication of vital information, enable response monitoring, and ensure employee safety. AlertFind from Aurea Messaging Solutions (AMS) equips you with essential communication tools for emergencies and unexpected disruptions. You can reach employees through various channels such as email, landline, mobile phone, and text message, while also allowing for their feedback. With our extensive collection of free API connectors, you can seamlessly link to numerous data sources within your organization. The proprietary platform of AlertFind ensures quick and straightforward integration with your HR systems, including Workday, Peoplesoft, Active Directory, and several others. The newly designed user interface (UI) for AlertFind offers a modern web-based experience, enhancing convenience for users. Additionally, you can benefit from improved speed, as the system is now more efficient and lightweight, providing enhanced compatibility and security for your emergency notification needs. This streamlined approach not only simplifies communication but also fosters a safer work environment.

Step-by-step guides that are integrated directly into your software tools and applications empower your users. Reduce support and training costs. Increase employee productivity and user engagement within your teams. Lemon Learning's interactive, in application tips give your users the ability to learn wherever they are. Your users can move at their own pace with integrated step-by-step guides that are always available. You can take it to the next level. Lemon Learning tips are viewed 7-10 times more than standard content or internal documentation. Engaging content is just a click away and will help your team master their tools quickly. It is not enough to just provide training. It is important to promote effective and sustainable change management. Lemon Learning makes it easy to access solutions such as Salesforce, Office365 and Workday.

AlertSite serves as a reliable 'Early Warning System' designed to keep an eye on your websites, web applications, and APIs from diverse global locations as well as within your private networks. You deserve peace of mind, free from the stress of distinguishing between genuine alerts and false positives. With AlertSite, you can oversee your UI and API layers for availability, performance, and functionality, all while avoiding the alert fatigue that often comes with other monitoring solutions. The process of establishing Web and API monitors on AlertSite is straightforward and user-friendly. You can effortlessly create new web monitors using DejaClick, a point-and-click web recorder, or set up API monitors in just a few clicks by entering an API Endpoint URL or utilizing an OpenAPI Specification file. Additionally, you have the option to repurpose existing test cases, such as Selenium Scripts or SoapUI tests, for creating new monitors. By using AlertSite, you can maintain clear visibility into your application's health without being misled by false alerts and inaccurate data. This comprehensive approach ensures that your monitoring experience is both effective and efficient.

Develop essential service workflows that initiate with a request, aiming to boost efficiency, update procedures, and automate wherever feasible. Our solutions deliver the necessary framework and infrastructure to design human-focused workflows that seamlessly integrate technology platforms with organizational processes. Craft contemporary, digital self-service options for your team members and stakeholders to enhance their experience. Gather, validate, and securely store data for utilization and distribution throughout your workflows. Streamline and coordinate processes that address human-centric demands. Facilitate connections with various systems to instantly share, retrieve, or transmit critical data. Implement robust encryption for data both at rest and during transmission, alongside flexible, attribute-based access controls. Our user-friendly framework allows developers to envision, create, and refine their designs using intuitive drag-and-drop features, while a versatile authentication model accommodates a wide range of sign-in preferences. This holistic approach not only supports operational needs but also fosters innovation and agility in adapting to changing requirements.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Lakeside Software is a leader when it comes to digital experience monitoring. Software that gives IT teams the visibility they need to create and support productive digital workplaces is what we develop. Our technology is used by customers to perform workplace analytics, IT asset optimization and remote work management. SysTrack is a digital experience monitoring product that collects and analyzes data about everything that could impact business productivity and end-user experience. For more information, visit www.lakesidesoftware.com.

OpenBlue Workplace is an integrated workplace management system from FM and Johnson Controls that helps organizations manage facilities, real estate, maintenance, assets, space, and workplace operations. Formerly known as FMS, the platform uses a modular framework that allows organizations to deploy the capabilities they need and adapt the system as business requirements change. Space management tools help teams track occupancy, allocate workspaces, model future scenarios, and visualize portfolio data using integrations with AutoCAD drawings and Revit models. Facility maintenance capabilities support preventive and corrective maintenance programs, service requests, technician management, workflow automation, notifications, and SLA performance monitoring. Asset management tracks equipment, furniture, warranties, ownership, condition, depreciation information, and asset locations across facilities. Real estate management centralizes lease information, rental costs, expirations, occupancy data, workflows, and portfolio reporting. Sustainability tools track energy, water, emissions, waste, certifications, and the financial and environmental impact of improvement projects. Additional capabilities include move management, facility project management, strategic scenario planning, and workplace analytics for utilization, employee attendance, departmental usage, and cost analysis. OpenBlue Workplace is intended for facilities managers, corporate real estate teams, workplace strategists, government organizations, universities, healthcare systems, and other enterprises managing complex facility portfolios.

The market leader in alumni management software and community growth services. EnterpriseAlumni helps organizations across the globe attract, scale and engage with past employees, to increase referrals, lower the costs of recruitment, build powerful brand advocates and ensure valuable business intelligence.

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

Knead is an eCommerce platform that provides customers with B2B services. • Speed - Knead is a way to enhance information flow by overlaying existing systems. There is no replacement project. • Flexibility – Knead allows for the retention of any competitive advantage that results from unique business logic. The system is configured to match the actual way businesses operate. Knead is an overlay platform that allows for control over multiple systems. Clients can learn to anticipate potential problems and pivot as needed. • Partnership – Knead is an Australian company that uses a collaborative approach and provides local support. This sets it apart from other SaaS eCommerce companies.

IT administrators can use Uptime Infrastructure Monitor to consolidate performance monitoring and optimize their IT infrastructure. It is unlike its competitors and provides monitoring of a wide range of platforms and apps, the ability to set service-level arrangements, and support for both agent and non-agent monitoring.

NetZoom DCIM Solutions is a data center software company that helps professionals model, monitor, manage and access physical, virtual, and cloud IT infrastructure.