Alternatives to ServiceCheck

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

The Comarch Loyalty Marketing Platform is an innovative solution created to elevate customer loyalty and engagement through dynamic loyalty programs. Designed for businesses across various sectors, this platform enables organizations to cultivate stronger connections with their customers by leveraging data insights and automation. With the Comarch platform, companies can create targeted campaigns that resonate with individual preferences, fostering increased customer retention and brand allegiance. Key functionalities include marketing automation for efficient campaign management, pre-configured customer journeys that ensure smooth interactions, and advanced personalization tools that cater to unique customer behaviors. Furthermore, the platform uses AI-driven analytics to provide deep insights into customer trends. Additional features, such as fraud detection and customizable rewards systems, empower companies to deliver meaningful incentives that encourage repeat business. With 30 years of expertise in executing the most complex loyalty initiatives, Comarch supports some of the world’s most recognized brands, such as Auchan, BP, Carrefour, Heathrow Airport, JetBlue Airlines, Galeries Lafayette, and True Digital.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

CrossEngage helps companies build long-lasting, valuable customer relationships. With its unique Customer Data and Prediction Platform brands can easily identify, prioritize, and activate customer audiences. Leveraging AI and predictive CRM, the SaaS solution determines the monetary impact and urgency of reaching out to customers. This yields better and more relevant customer experiences and increases customer lifetime value and ROI.

Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.

Customers are delighted by our ability to build cross-channel relationships and experience 50M transactions per month, 10M Bot interactions and 500M sites. We also have 15+ key social networks and 5 instant messengers. This unified digital engagement platform is CX first. Our mission is to make customers happy in every organization on the globe. 70 of the 100 most valuable brands in the world agree that SimplySocial is the key to creating amazing customer experiences. SimplySocial powers millions of conversations across all non-voice channels. This allows for superior customer service with full context across all channels. We are the pioneers in conversation management, thanks to machine learning and superior AI for both agents and customers. Simplify360 makes it easy to respond, reply, and publish messages on multiple messaging platforms such as WhatsApp, Line, Viber, Viber, Line, Viber, and SMS. Simplify360's conversation Cloud is your one-stop shop for all non-voice customer support.

RingCentral RingCX is a comprehensive AI-driven contact center solution designed to elevate customer experiences and streamline support operations. It seamlessly integrates voice, video, and over 20 digital communication channels into a single, unified platform, enabling businesses to engage with customers on their preferred platforms. Powered by RingSense AI, RingCX provides real-time insights, automates routine tasks, and assists agents in delivering exceptional service throughout the customer journey. The platform is easy to deploy, with implementation achievable in just days, offering flexibility and efficiency for organizations of all sizes. Starting at $65 per user per month, RingCX includes unlimited minutes and a robust suite of core contact center features, making it a powerful tool for enhancing customer satisfaction and operational performance.

Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency. Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.

Leaders in WhatsApp customer service. Sparkcentral is a platform that enables innovative brands to improve customer service and efficiency. Our product roadmap is focused upon being the leader in advanced customer service solutions for WhatsApp and other asynchronous messaging platforms. Customer service SaaS platform for enterprises. Sparkcentral lets you manage all your asynchronous messages channels with virtual and human customer service agents. Sparkcentral offers a single workflow and a user interface that is easy to use for your customer service team. Global brands who launch WhatsApp use Sparkcentral as their preferred platform. Sparkcentral is a leader in the industry, revolutionizing how enterprises engage customers. Sparkcentral's goal is to create and enable exceptional customer experiences. We do this by completely reinventing enterprise customer service software.

Built on cloud architecture (SaaS), ThinkOwl features AI-powered tools that streamline workflows—from ticket management to client engagement. ThinkOwl AI platform offers the perfect blend of service desk features, conversational or generative AI, business process automation, and an omnichannel communication environment. Additionally, ThinkOwl excels in data analysis, generating advanced reports that offer real-time insights into KPIs across topics, teams, and channels.

USAN Realm™, transforms the operations of your contact center. Realm is not just an extension of Amazon Connect. It's a leap forward in agent engagement, rapid implementation, and customer-centric innovations. USAN Realm is a platform that enhances Amazon Connect. It provides a complete platform to accelerate contact center deployments and innovation. Drive accelerated time-to-value and quickly innovate on the latest AWS Services while moving at the speed of your customer. Create a seamless experience with leading CRM Solutions, omnichannel interaction management, AI-enabled guides with Amazon Q and step-bystep guides. Create dashboards and use them to manage your team. Use data and speech to uncover insights to coach your frontline staff in real time.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Genesys Cloud CX, a cloud-based solution for contact centers, is designed to deliver exceptional experiences to customers across multiple communication channels. It integrates voice, email, chat, social media and messaging platforms in a unified interface. The platform uses advanced AI and analytics in order to provide real-time insight, automate routine task and personalize interactions. This ensures efficient and effective customer engagement. Businesses can optimize staffing, performance and service standards with its robust workforce management tool. Genesys Cloud CX was designed for easy deployment and adaptability. It is an ideal solution for all organizations looking to improve their customer service capabilities.

DataOrb, an AI-first company, enables companies to operationalize customer empathy across all touchpoints. DataOrb's Customer Engagement hub allows companies to enhance their playbooks and turn insights into action with DataOrb's Customer Engagement Portal. DataOrb's AI Coach empowers employees to drive tangible improvement. Higher value, better insights, happier people, and stronger performance. Here are just a few of the ways DataOrb can make CX easier and less stressful. • Impact Increase customer satisfaction, empower agents, and increase revenue with an AI-powered customer service hub • Insights Get better visibility into customer complaints and product issues across all channels, and reduce hotspots before they affect your business. • Data Aggregate all customer interactions from every channel. DataOrb connectors centralize customer interaction data from social media, contact centers, and email.

EXP+™ from Sitel Group® simplifies the delivery of end to end customer experience (CX), while increasing efficiency, effectiveness and customer satisfaction. Empower associates to have meaningful conversations with customers, answer inquiries, and increase sales. Our digital solutions and technology ecosystem will improve customer experience and employee satisfaction. You can collect, connect, and activate data and insights in real-time to improve quality and performance. Reduce operational costs by automating repetitive tasks that are lower in value and less complex. Investing in people is key to a happier workforce and a better customer experience. EXP+ empowers your employees with the skills to make your brand shine. We offer award-winning CX content, learning services, and technologies.

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

Retailers are interested in customer retention. Omneo provides your customers with the tools they need to share or manage the zero-party information you require to serve them today, and to help them continue where they left off the next time. Omneo provides your team with the tools and information needed to serve your customers directly, making their experience today and in the future highly relevant and valuable. Omneo offers retail brand teams the technology, expertise and implementation support needed to improve customer retention and advocacy. Omneo offers customers new ways to interact, discover and earn, while rewarding top-performing staff. Omneo was designed specifically for retailers and their customers to collect, manage and share zero-party information privately. Empower your team with the tools to deliver dynamic, convenient and relevant services and experiences that are private and rewarding, capturing customers and cultivating loyalty.

Engage more, respond less. Empower your contact centre to support customer conversations via any channel. Your agents will have one interface that can be used for all communication channels, including voice and messaging apps. This will allow them to work more efficiently and provide the customer support they need. Keep customers informed. Provide self-care capabilities. When necessary, transfer conversations with full context to live agent. Integrate virtual customer representatives into customer service operations to handle routine enquiries, provide self-service and provide 24/7 assistance. Create an IVR experience that allows customers to seamlessly transfer to a messaging channel, where they can self-serve or chat with agents at their leisure. Some enquiries require instant attention. Identify and communicate complex customer issues to agents. Interactions can be extended beyond one channel. You can easily convert a chat conversation into a phone call or a web-based video call to get instant support.

Customer service is the key to customer retention and loyalty. It has a significant impact on both top-line growth and bottom-line growth. Customers today are able to communicate seamlessly across all channels, including messaging, social media and interactive chats, due to changing customer expectations in both retail and business. Customers want great customer service delivered quickly and effectively, regardless of which channel they choose. They also want consistent and continuous support when they switch channels. Sutherland Connect, a cloud-based omnichannel customer service platform, is comprehensive. It combines the best engagement technologies we use to serve clients around the world and extends them in a secure, multi-tenant cloud-based environment. Our hybrid model offers features that are not available in traditional on-premise solutions and can be used in the cloud as a 'as-a service' model.

Sweepr, an AI-powered platform for digital care for service providers and smart homes, enables superior digital customer care by using personalized insights. This leads to a category-defining digital resolution. Initial deployment takes weeks, development days, and real-time improvement. Adaptive decisioning increases accuracy in resolution. Personalization tailored to the customer's situation. Sweepr simplifies the self-care tech stack. No/low-code solutions allow all your data to be consumed, and then seamlessly transformed into proactive and predicative insights that create value for your customers. Full omnichannel support allows customers to self-care 24/7 using the channel that is most convenient for them. The seamless delivery of channel-specific information ensures consistent quality of care on diverse platforms. Sweepr’s digital care model is built around the customer's intent.

Although companies have the data to understand and serve their customers well, few companies can draw insights from that data. Even fewer companies can use these insights to personalize customer experiences in real-time. Even fewer, the customer engagement leaders, can scale this real-time personalization across multiple channels, journeys, and business lines. Be a leader in customer engagement worldwide. Our unified cloud engagement platform, CSGXponent™, allows you to leverage your existing data, technology, and communication channels to create exceptional experiences. Xponent combines a robust customer platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communication into one solution. Xponent enables companies to deliver proactive, personalized and predictive customer interactions that improve business outcomes and reduce risk.

SaaS solution to all your Customer Engagement needs, including marketing activation, management, and measuring ROI. We help brands to build a new, balanced relationship that allows them to thrive in a consumer-driven era. Solutions to improve the relationship between customers and brands. Transform customer experiences into business opportunities Companies can use our services to capture customer information and make data-driven decisions that will improve their business. Our turnkey solution will transform your customers into valuable contributors. We collect, analyze and disseminate customer reviews. Artificial intelligence can help you increase your shop and web sales. Send personalized campaigns to all channels to engage your customers. Organise shopping parties and individual shopping sessions via live video broadcasts on your ecommerce website and your social media networks.

The Avaya Experience Platform is a dynamic customer engagement solution that integrates voice, video, chat, and messaging to provide seamless, omnichannel interactions. It enhances both customer and employee experiences by equipping agents with real-time customer insights in a unified interface, enabling personalized and efficient service. Supporting both inbound and outbound communications, the platform allows businesses to connect with customers through their preferred channels while streamlining agent workflows. With advanced analytics and AI-driven tools, the Avaya Experience Platform helps organizations optimize contact center operations and elevate the overall customer experience.

Customers are constantly giving feedback. InQuba's intuitive graphical interface allows customers to provide feedback at any stage in their journey, on any channel. Each survey is highly personal and contextualized, driven by the Single view of each customer. Deliver the right information to the right person at exactly the right time. InQuba allows you to organize feedback into channels that are appropriate for different audiences and escalate important issues according to rules. This could be a low NPS score or negative sentiment or themes found in the analysis verbatim feedback. Collaborate to resolve issues within the SLAs and built in workflow. Your customers' journeys provide valuable insight. You can model customers' journeys using experience steps and service channels. This will allow their structured and unstructured feedback and be connected to each step of their journey.

A cloud platform that is intelligent, infinitely scalable and customizable to meet all your needs. You can use the latest voice response technology to improve the quality of every interaction and build personalized, fast and efficient self-service across all channels. Artificial intelligence in your contact centre can transform your customer service. Our solutions enable dynamic conversations that are rooted in context and customer intention through intelligent automation, chatbots and virtual assistants. You'll build customer loyalty by creating a digital journey that meets the needs of your customers. You can increase your competitive edge by offering a flexible solution that is fast, efficient, seamless, and allows customers to connect with you via the channels they prefer.

The only platform that enables all digital customer experiences. Built to eliminate silos Sprinklr is used by thousands of enterprises around the globe every day to market, advertise and care for consumers via 23 social channels, 11 messaging channels and chat. Why switch from fragmented point solutions and a platform that is purpose-built and unified to support your business? You can leverage the power to collaborate across channels and teams with a unified view and context of your customer to create better experiences for them. Listen to and learn from customers, market, and competitive insights, and then take action in real time. Real-time insight into brand awareness, customer loyalty, brand perception, and user satisfaction will help you to avoid guessing at your brand equity metrics.

Omnichannel solutions to capture more feedback, analyze metrics that matter, resolve issues faster, and increase sales across all touch points. Personalization and real-time engagement can help you build stronger customer relationships. With modern messenger, you can reduce your sales cycle, provide better support, and tailor your marketing. There is no one-size-fits all. Our solutions can be combined based on your specific needs and challenges. You can create a customized experience management program that will help you listen better and resolve problems faster. Automate repetitive tasks such as triggering customer engagement sequences and alerting managers. Give your team superpowers to do more. Automate your digital processes and transform them with real-time automation. Automate the sending of emails, messages, and other communications to increase engagement across channels and collect real-time data.

It's more than knowing when to talk to customers. It's about communicating in a digital, multi-device, multichannel world. This will allow for personalized engagement and meaningful interaction. We have the customer experience team, tools, and the resources to provide the best customer experience, regardless of the medium or message. Your brand is represented seamlessly. Every interaction with customers is powered by data, with analytics at its core. Our contextual platform is responsive and contextual, which results in customers achieving greater lifetime value. Machine learning and algorithmic techniques are used to personalize, call center fraud prevention, gaming, customer intelligence, marketing, content intelligence, digital concierge and overall engagement. Clients can access drill-down dashboards to unlock their insights and work together in an analytics playground to help drive strategy.

You can improve the efficiency of customer service by ensuring perfect interlocking all incoming channels. Customers expect excellent customer service, prompt responses and clear answers from you. They don't differentiate between online and offline channels. Good service teams are attentive to their customers and offer them the same contact channels whether they're via e-mail or facebook. They go where their customers need them to. According to a PwC survey, German call and contact centers receive 25 million customer inquiries each day. This is quite a number. Smart support is essential to keep the flood of inquiries from becoming a structural chaos. ReplyOne digitally links all customer inquiries, evaluates them and forwards them to the appropriate service representative. All of this happens in a single interface that is cross-channel, intuitively designed, and user-friendly.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.

Know'N'act, a digital customer engagement platform, delivers 360 degrees of digital interaction. Know'N'act goes beyond traditional analytics and surveys. It offers powerful features that can help you build and deepen customer relationships and increase revenue. Know'N'act allows you to delight customers who aren't satisfied before they post online. It also lets you create rich, engaging experiences that make good customers great. Cloud-based, powerful service that is available anywhere. Instant insight into customer experiences Once your campaign has been launched, you can track it via the know'N’act dashboard. The dashboard gives you a rich, detailed view into the health of your company as it appears to customers, wherever they are. For larger companies, know'N act integrates with existing CRM systems and call centers to provide seamless customer engagement platforms that are available across the company.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Omnichannel is what customers expect. All channels are available to customers with our cloud-native contact centre software within a single interaction. Agents can provide faster service by providing seamless switching and transfers, as well as built-in coaching and training features. No lengthy hold times. No multiple transfers. No disconnecting. No more asking customers for a pen. This is the way customer service should be. You empower your agents and give customers the self-service capabilities that they desire. Machine Learning takes our omnichannel contact centre platform to the next level. Customers can help themselves, while agents can focus on more complicated requests. Our intelligent bot provides a frictionless, truly unified CX by using sentiment analysis, Natural Language Understanding, as well as seamless ties to CRM and other sources.

AI-powered business intelligence helps you to enhance your contact center and identify your greatest opportunities to improve customer service efficiency. Our Customer Experience Management platform (CXM), allows you to monitor all digital and voice communications in real-time. It also gives your team practical guidance on how to improve your key KPIs. Augment CXM automatically breaks down conversations into customer intents, products they are discussing, and the outcomes. This gives you insight into every detail. Ever dealt with a flood of customer questions? Augment CXM detects unexpected spikes in customer questions and alerts your team so they can take corrective action before they spiral out-of-control. You can quickly identify which agents are causing problems in your contact center and provide coaching to them on how to improve their customer service.

Since over a decade, we have been creating customer experience (CX), programs that capture hearts, grow bottomlines, unlock operational efficiencies, transform organizational cultures, and unlock operational efficiencies. We know that customers have changing needs and expectations. This is why we never stop striving for excellence in implementation. CX programs that are continually improved are a success because they are constantly improving. This allows for new initiatives that delight customers every day. A comprehensive set of additional metrics is available that works well with the Net Promoter Score (NPS). This gives you a comprehensive, actionable view of customer sentiment, overall customer perception, and brand products and services. Customers at risk of ending their relationship with your brand will be identified immediately. We help you identify these customers and empower your team so they don't churn or damage your reputation.

The Happ Customer Experience Management platform allows you to quickly understand and respond to customer insights. We understand that every business is different, so we ensure that your customer experience management process is unique. Happ allows you to create your own insight collection process. The Benefits of a Tailor-Made Customer Experience Management Platform: A successful Customer Service program does more than just drive short-term, tactical business improvement. It helps with strategic planning and long-term actions that will ultimately yield a higher return on your investment. Happ helps you measure the right customer experience so you can increase: Customer retention. Employee Engagement. Revenue. Improved business performance is possible through customer experience management. Understanding the expectations of your customers and what is important to their satisfaction will help you prioritize and reduce investment risk. It is easy to gather actionable data from all channels about the customer journey.

Improve customer retention and loyalty by improving the experience in real time with visibility into performance. You can escalate and correct situations as they occur using in-moment feedback. Customers also have problems at the moment. To foster a customer-focused culture and encourage continuous service improvement, share live feedback, benchmarks, and reports with the entire team. Compare results from all locations to establish brand standards. Your front-line staff can understand the customer experience and create action plans based upon real data. To improve employee training's impact, use guest feedback. Focus on the things that matter most to customers. You will be able to make informed decisions about how to improve your customers' experience, including cleanliness, staff friendliness, and food quality.

Become a love brand. Personalize your Customer Relationships. All-in-one platform that offers expert support and helps you engage customers. It also simplifies the work of your Customer Services and Marketing departments. Omnichannel solution for customer interaction management. The future belongs to love brand, both those that already exist and those that will. We help them personalize their customer relationships and give them a unique touch to make them stand apart. Each customer is a puzzle that your teams must solve. In a flash, you can piece together their profile!

Our 20-years of combined experience in customer relationships has given us a lot of wisdom. You can choose to concentrate on one area or combine platforms to maximize your business's positive impact. SATISFYD's Voice of the Customer solution (VoC), gives you the tools to identify customer feedback and take action. You will get the insights you need to empower your employees to make your organization more customer-focused. SATISFYD's Voice of the Employee solution (VoE), allows you to identify and take action on employee improvement opportunities. It has been proven that employee engagement can increase profitability. SATISFYD reviews allows you to collect and leverage online feedback. This will allow you to improve SEO, build social proof and gain valuable feedback about the performance of your company.

Experiture makes it easy for customers to have truly personalized customer experiences via omnichannel messages across email and social media. Experiture pioneered a single platform that enables customers to have a seamless customer experience. This includes targeted, real-time and trigger-based email, SMS, direct mail, social including geo-location, push messaging, and SMS. Our expertise includes creating and delivering Omni-Channel marketing campaigns for healthcare, finance, gaming, automotive, and many other industries.

Empower your workforce to engage customers, improve workforce productivity and gain business insights with the power generative artificial intelligence. Caju AI uses the incredible power and intelligence of artificial to understand human conversations. It analyzes messages quickly, provides smart responses and helps your team provide top-notch customer care, leading to stronger business relationships and better results. Unleash productivity and enhance customer engagement while enforcing corporate controls. Imagine it as a key collaborator, assessing messages and suggesting tailored responses. Caju AI increases your messaging efficiency across platforms like WhatsApp, SMS, Telegram and desktop. Caju's dashboard for customer experience will help you to grow your business. Get real-time insight and full control over your workforce-customer interactions.

INFOCU5 can be a complement to your existing team. We adapt to your business so that you only pay for what you actually use. Scalable, omnichannel support team. On-demand service and sales agents, increase AOV and CLV, optimize data, leads, and only pay for the ticket and talk time. Voice, messaging, email and dedicated brand ambassadors are all available. Extension of your internal staff. Monitors campaign performance and maintains brand message and vision. Our enterprise-level contact centre software is combined with our global, on demand customer service and sales marketplace. This allows businesses to interact with customers at a cost-effective level and tap into the overflow contact center marketplace for additional support when needed. Our marketplace is a global team of customer service agents and sales representatives who can be accessed on-demand to support your internal team when you need it.

Customers today have more options to research and buy their products than ever before. You must create a consistent, satisfying customer experience across all channels if you want to retain and attract customers. Infor Customer Experience Suite integrates customer data across the enterprise to create consistent, exceptional and personal experiences across all channels. Infor Customer Experience Suite is a purpose-built CX suite that helps manage the entire sales process, from engagement to sales automation, to configure to quote and contracts. Learning from customer behavior has become a rapidly evolving art. Infor Customer Experience Suite's marketing tools allow customers to be engaged in a way that is unprecedented by using data, such as decision-making apps, marketing resource management, and omnichannel campaigns management.

Only messaging channels can provide customers with continuous, convenient, and ongoing conversations. Only Conversocial can provide your brand preemptive, one to one, and scalable conversational CX. Join the top brands around the world who believe in the power and potential of messaging. Conversocial can help you care for your customers. Conversocial makes it easy to resolve service-related issues and increase brand loyalty. Conversocial can help you acquire more customers. Adaptive automation drives commerce by delivering memorable customer experiences and boosting sales. Engage more customers with Conversocial You can retain your customers by sending targeted messages and creating personalized customer experiences through messaging channels. One Conversocial partner used Notify to initiate over 2.5 million two-way conversations. The average open rate was 78% and engagement rate was 8%.

You can easily deploy new mobile edge apps for your business lines to engage customers, generate new revenue and power your operations. Braidio's conditional logic workflows are like Lego blocks that allow you to quickly create the customer experience you desire. The physical world is changing to become digitally led. To increase engagement and improve operational efficiencies, innovate and lead by creating digital customer experiences that are similar to traditional in-person experiences. Transform mundane customer interactions on the web or via mobile apps into intuitive omnichannel experiences that increase revenue and allow customers to interact in a digital world.

Kitewheel's unique set enables you to centralize decision making and disintegrate organizational silos in order to provide better customer experiences. You can unify your data using seamless integrations and adaptors that are independent of channels, systems, and databases. Kitewheel's ID manager allows you to connect and stitch individual customer identifiers and behavior to individual profiles. With sophisticated real-time Journey Analytics, visualize and understand how customers interact with each channel. Our intuitive journey mapper makes it easy for marketers to align your journey with customer objectives and create extraordinary experiences. Our best-in-class, real-time decisioning engine makes it easy to determine the best next step for each customer. Automate processes and drive improvements to journeys with our out-of-the box AI, Machine Learning, and journey path testing.

Zingly puts AI power in the hands of your customers, allowing you to scale your business infinitely, increase revenue and cut costs dramatically. No more waiting on hold when you call. By meeting customers anywhere on the web or mobile applications, you can increase revenue, increase customer loyalty, and lower costs. A new way to reach your customers. Combining digital, artificial intelligence, and telephony into one collaborative space that is customer-facing. All that omnichannel was never. Drive business results by knowing when to engage agents, reducing friction with customers, and creating revenue-generating possibilities. Reduce friction, increase customer engagement, and improve ROI by unlocking 24/7 sales & service. Move your business to the speed of your customer. Give your customers a highly collaborative & personalized customer experience. Zingly offers a more organized, faster, and cheaper solution than chatbots.

Keepcon values all areas that communicate via text with customers or users using digital channels. We know that each sector needs precise, relevant information in real-time. We centralize all digital channels within our service platform, which results in lower costs and better efficiency in contact center management. Keepcon combines the best in artificial intelligence with the expertise of dozens linguists who specialize in semantics. This allows you to comprehend large volumes of information in an automated manner, as well as classify expressions and contents written in informal Spanish or Portuguese. You can provide faster and better answers to all your customer service inquiries and complaints by centralizing all digital channels and incorporating artificial intelligence to guide your agents.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.