Best Seismic Knowledge Alternatives in 2024

Find the top alternatives to Seismic Knowledge currently available. Compare ratings, reviews, pricing, and features of Seismic Knowledge alternatives in 2024. Slashdot lists the best Seismic Knowledge alternatives on the market that offer competing products that are similar to Seismic Knowledge. Sort through Seismic Knowledge alternatives below to make the best choice for your needs

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    Guru Reviews
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    Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more
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    KMS Lighthouse Reviews
    Call centers face a significant challenge in providing the correct answers to customers' questions at the right time. Providing the right answers at the right time is crucial to the customer experience. Knowledge management can assist you in illuminating your path. Any question, at any time, from any device, can be answered. Lighthouse simplifies information discovery and cuts training and onboarding time in half. The Lighthouse call center knowledge database assists call center agents in expediting calls while avoiding inaccuracies.
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    Document360 Reviews
    Top Pick
    Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.
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    ProProfs Knowledge Base Reviews
    Top Pick
    ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.
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    Bloomfire Reviews

    Bloomfire

    Bloomfire

    $25/user/month
    Bloomfire is a leader in knowledge engagement. We provide a platform that connects people and teams with the information they need to succeed at their jobs. Our cloud-based knowledge engagement platform allows people to connect with shared knowledge and grow the collective intelligence of their organizations from one central, searchable location.
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    Talisma Knowledgebase Reviews
    Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.
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    ScreenSteps Reviews

    ScreenSteps

    Blue Mango Learning Systems

    $57.00/month
    Software that reduces mistakes, questions, onboarding time, and other costs. Interactive, "dummy-proof" guides that employees can follow without getting lost in the middle of a process. You can increase QA scores, decrease questions, and reduce training time by creating an online searchable knowledge base that will keep everyone in your call centre on the same page. Your employees can learn new procedures and deal with complex situations by helping them to increase productivity, decrease mistakes, and reduce training time. Step-by-step guides that are customizable and easy to follow will help you capture your company's unique procedures. This will improve employee performance.
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    Panviva Reviews
    Support your employees so they can support customers. Our omnichannel solution gives your team access to a unified system that is user-friendly to provide the best customer experience. Panviva helps you reduce repetitive work, encourages team collaboration, and streamlines your company's knowledge. Panviva helps you to consolidate all of your organization's knowledge, empowering your team to achieve customer success. Regardless of whether you are the first employee or the 100th, everyone has the exact same information. Our system allows you layer, share, and collaborate on content from any device. Your team is equipped with the necessary tools and resources to perform their jobs. They are also notified when any updates are made. Traditional employee onboarding required classroom training and the reading of outdated manuals. Panviva gives your new starters all the information they need, without ever needing any assistance.
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    Shelf Reviews
    Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.
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    Unleash Reviews
    Unleash is a one-stop shop that simplifies knowledge management, and makes information more accessible. Our engine analyzes word relationships to find relevant results even when your query is imperfect. Ask a question to receive AI-generated answers from your knowledge base. You can easily find and access all the information you need with top search capabilities. Integrate Unleash’s AI-powered Bot into Slack Teams, Zendesk and more to empower your team with instant automated responses sourced directly from the knowledge base of your company. You can fine-tune the bot's knowledge to provide accurate and relevant answers to questions asked on your platforms. Find out who is working with whom, on what and who are the experts in related fields. Manage company knowledge using wikis, collections and go links, and access them from anywhere.
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    RightAnswers Reviews
    Enterprise knowledge management software for better service. AI-powered knowledge management software improves agent-based and self service support. A knowledge-sharing culture will improve customer service. Spread the power and knowledge within your organization. Every member of your company should have access to a central repository that allows them to share and retrieve support information. A multi-channel user experience that is meaningful and engaging. Combining AI-enabled searches, user-friendly interfaces and gamification to deliver the best customer experience. Engage customers by keeping your knowledge bases current and complete. Interactive dashboards provide insight into the health of your knowledge and provide information about knowledge base effectiveness, adoption, and usage.
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    Yext Reviews
    Yext (NYSE: YEXT) offers a software platform that helps organizations deliver relevant, actionable answers everywhere their customers, employees, and partners look for information. Learn more at yext.com.
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    Knowmax Reviews
    A platform for AI knowledge management created by CX specialists with more than 10 years of experience in Omnichannel Customer Service. A great customer experience is no longer an advantage. It's a requirement. Knowmax makes every conversation count. We provide self-care assistance and guides across all touch points to ensure seamless customer interactions. With AI-backed knowledge management system, Empower support advisors as well as customers. Semantic Search improves the ability to find information, reduces the time it takes to access the right information, and ensures that the first contact is made with the correct person. Harmony in the information that is sent to customers via digital and assisted channels is essential. Otherwise, customer experience can be a disaster. Your Champions should be empowered with the right tools to help them take the best action and solve customer queries in a matter of seconds.
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    eGain Knowledge+AI Reviews
    eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.
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    amberSearch Reviews
    Reduce the frustration in your team by using amberSearch. AmberSearch allows you to focus on the work that adds value and not on internal research and searching. AmberSearch allows you work more focused towards your goals, instead of wasting time on internal research. Check if the topic on which you are working already has information. This is possible with amberSearch. The world is becoming increasingly asynchronous. You don't need to wait for your colleagues to provide you with the answers you require. AmberSearch gives you the answers you need. Decentralization is a growing trend in the distribution of information. Accessing existing knowledge becomes unnecessarily complicated. AmberSearch offers a central contact point from which users can jump between the various systems. amberSearch quickly gains a high level acceptance and delivers on the promised added value.
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    Starmind Reviews
    Starmind is a platform that connects employees to the best knowledge in your organization. It's powered by AI and made available in real-time. Starmind is more than other solutions that help communicate and document knowledge. Starmind uses AI to create a real-time network that shares knowledge and expertise. This ensures that your teams have the most up-to-date, accurate information. Your teams can focus on the important work by having one platform that provides instant answers, expert knowledge, and up-to-date information. You can make sense of the data that you already have. Starmind's AI uses the millions of data points that your teams generate every day to analyze them and create a network of knowledge in real time. Quick responses and quality answers are guaranteed when questions go to the right people.
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    Verizon Knowledge Assist Reviews
    Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.
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    Stonly Reviews

    Stonly

    Stonly

    $49 per month
    Your customers will be guided as if you were their friend. Create interactive guides that guide your customers to activation and issue resolution. Stonly makes it easy for you to share, discover, and create knowledge to give your team all the resources and answers they need. Stonly allows you to provide personalized, instant support wherever and whenever it's needed. Stonly offers a complete suite of onboarding tools and adoption tools that combine rich user information with users' real-time actions to help them find their own path to success. Interactive guides are able to adapt to each customer, making them more efficient and enjoyable. Our universal widget gives your customers personal guidance wherever they are. Embed Stonly directly into your customer support, data, knowledge, and other tools.
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    Capacity Reviews
    Capacity, powered by artificial Intelligence, is the first Work Automation Platform in the world. It automates support for customers and employees. Capacity AI continually learns from your organization and the interactions within your company to automate your helpdesk processes and decisions in real-time. Key Benefits: Reduce costs and increase revenue. A new helpdesk allows you to easily move from tier-0 support to tier-1, reducing the time and money spent answering repetitive queries. Employee engagement can be increased Employees are overwhelmed by emails, phone calls and tickets. Give your team instant access to centralized knowledge so that your support team can concentrate on strategic goals or tasks that require higher-level thinking. Customer satisfaction can be improved Customers have many questions. Customers have many questions. Give them the experience they want with instant answers 24 hours a day.
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    AllAnswered Reviews

    AllAnswered

    AllAnswered

    $3 per user per month
    As organizations grow, they tend not to document and collect team knowledge in a systematic way. This knowledge can be found in various documents, spreadsheets and legacy wikis. It can also be stored in email threads and chat rooms. AllAnswered is a single platform that allows your team to easily access all the information they need. Mentorship and institutional knowledge are essential to the long-term success for any organization. To ensure that everyone has easy access, you need to tap into the expertise of your top team members. A custom Questions & Answers portal ensures that team knowledge is always available and that no one has to learn everything from scratch. If someone relies on outdated information, an outdated document repository can lead to serious mistakes. If your knowledge base cannot be trusted, it is of little value. AllAnswered provides your organization with a modern Wiki editor, built-in workflow and makes it easy to keep your knowledge base current.
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    ISELO Reviews

    ISELO

    ISELO

    $6 per user per month
    All your knowledge pieces can be stored in one place that is searchable and easily accessible. Different types of knowledge elements can be stored in one place: web files, videos, files and photos, memos, memos, memos, and so on. Use our browser extensions to save content as soon as you find it useful. Our fast, typo-tolerant search will quickly locate your content. You can access knowledge within Microsoft Teams and Slack. Tag filtering allows you to search for all content that is related to a tag. Crowdsource content across departments, teams, or the entire company. Talk to your learning buddies via comments about the saved content.
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    Teamwork Spaces Reviews

    Teamwork Spaces

    Teamwork.com

    $8 per user per month
    This is the best place to keep your company and team content. Teamwork Spaces is an intuitive, modern content collaboration space with smart features such as required reading and live widgets. With smart document management software, an intuitive UI, inline comments for collaboration, and required reading to keep everyone involved, you can treat your most important documents as if they were worth reading. It makes it easy to find the right answers. For the way people think naturally, Teamwork Spaces is organized as a book and not as a series of folders. You can ensure that everyone within your company has one place to organize all important documentation.
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    Tettra Reviews
    Tettra is an internal knowledge database that uses smart workflows to answer repetitive questions. Tettra allows you to centrally document important policies, processes, and procedures. This makes it easier to onboard new colleagues and reduces the time spent answering questions. Cloud apps consume most of our time. Software continues to consume the world. As a result, we continue to create more information and use more tools. There are downsides to all this information. This fragmentation of tools makes it difficult to share context and agree upon the best decisions, especially cross-functionally. Your best employees should not be asked the same repetitive questions when growing your team. Everyone needs to have access to the same information and principles in order for them all move quickly. Your internal knowledge base is only as good as the contributions of everyone. Tettra makes it easy to share knowledge by referencing content from other systems.
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    Deckard Reviews

    Deckard

    Deckard

    $9.99 per month
    You can access the most current and relevant information about your software right where you need it. All your project information, from all your tools, is available in one smart platform. Find the "who", what, "when", and "why" for each component of your software. You can save your documentation or ask a question on easily consumable cards. You can clarify things with your teammates the same way you would normally. Deckard has no outdated team Wiki pages! Deckard integrates with the IDE and shows you all information about a particular piece of code. This is the best way to onboard new developers. This technology is used successfully in YouTube services. This technology can be used to promote each user's video or channel in a very efficient and high-quality marketing strategy. You can find the best search algorithm using NLP-based technology among all your software tools. Notes and chat can be code documentation. Wikis are just as hateful as you are.
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    Mantium Reviews
    Mantium's AI platform encourages knowledge sharing and alignment within organisations, helping teams work towards common goals. Knowledge management systems (KMS), which are used to manage large teams, are key to collaboration and learning about meetings, processes, and other events. We enable enterprises to quickly find the right knowledge in their KMS using AI to provide the best answers. If Mantium does not have the answer to your question you can update the information and the AI will improve in future instances. Mantium allows you to search systems holistically with Natural Language Processing (NLP), so your team can quickly find the information they need. You can ask a question via Slackbot and not need to switch to another app to get the answers.
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    GoSearch Reviews

    GoSearch

    GoSearch

    $8 per month/per user
    2 Ratings
    Introducing GoSearch, the cutting-edge enterprise search platform created by the developers of GoLinks. GoSearch seamlessly integrates with over 100 personal and company applications, offering a unified interface powered by generative AI. This innovative platform extracts insights from various sources, delivering a consolidated and insightful search experience. Whether your query is about resetting passwords or navigating the Q4 roadmap, GoSearch operates akin to Google, surfacing relevant resources such as internal documents, individuals, tasks, and chat conversations. Harnessing the power of generative AI, GoSearch provides comprehensive answers by summarizing relevant context and information from both personal and company resources. Uncover additional knowledge by identifying the right people and places within your organization. GoSearch features a built-in conversational assistant, GoAI, transforming your search into an interactive chat that supports follow-ups. It retrieves outputs from your organization's connected apps and taps into external knowledge from ChatGPT. Elevate your communication efficiency and redefine knowledge management with GoSearch.
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    Verint Knowledge Management Reviews
    Verint Knowledge Management uses patent-pending artificial intelligence (AI), to create a more natural, automated, and effective way to connect people with answers. It is time to implement a knowledge management system. - Can understand the nuances of how people ask questions. It is important to understand what people mean and not what they type. - Predicts what people are going to ask and anticipates their needs. - Continued use improves. Acquires and clusters knowledge. Facilitates access to content.
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    KnowledgeOwl Reviews

    KnowledgeOwl

    KnowledgeOwl

    $79.00/month/user
    KnowledgeOwl is simple, intuitive, and clean. It takes the complexity out of building and maintaining knowledge bases for customers and employees. There are no distractions or complicated setups. KnowledgeOwl is a simple knowledge base software that can help improve customer satisfaction and knowledge retention. Our friendly support team is available to assist you if you need us. Customers love these features: - Full branding and theming control, plus private domain at all subscription levels WYSIWYG Editor and the ability to edit source HTML - Embeddable contextual widget to display your knowledge base content on your website or app Flexible Table of Contents organization, navigation Advanced Security and Restricted Access Options - All themes are mobile-responsive right out of the box - ElasticSearch-based searching functionality - Glossary with pop-over definitions and automatic highlighting
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    Kipwise Reviews

    Kipwise

    Kipwise

    $25.50 per user per month
    Slack allows you to manage your knowledge quickly and easily. With our Slack sign-in, quick slash commands, and Slack actions, you can build your team's knowledge base without ever leaving Slack. You can create handy reference materials by combining multiple sources of data and information into one Kipwise Page. Kipwise updates source files in real-time, so your knowledge base is always up to date. You can perform searches across all of your integrations in seconds, reducing the time spent searching across multiple sources. No matter what tool or system you are using, you can instantly access your team's knowledge. Our browser extensions and the Slack search command allow you to instantly access your team's knowledge without interrupting your work flow. Our web editor allows for real-time collaboration, allowing your team to edit the same page simultaneously. Smart, integrated workflows such as our internal Q&A feature make knowledge sharing a team goal.
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    Outline Reviews
    Use checklists, resources, and internal guides to help you easily onboard new team members. New team members will be able to get to know your product, best practices and culture. Outline is great for keeping your team's shared knowledge searchable, organized, and accessible, no matter if they are experienced remote workers or new to working remotely. Your company handbook should not be kept in a PDF file hidden on a shared drive. It should be searchable, easily updated, and easily accessible so that everyone can find what they need. Outline is very fast. We have worked hard to ensure that Outline responds in milliseconds. Documents load instantly, search is quick, and navigating the UI is fast. The Outline editor was designed from the ground up to make it easy to use but also powerful. Writing and reading docs should be fun.
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    Berkeley Publisher Reviews
    The Berkeley Publisher is the most user-friendly software suite for developing and maintaining knowledge-intensive applications. Our decision-tree software allows content experts to quickly and easily share their knowledge with their target audience. The Berkeley Publisher is easy to use, but powerful enough to handle the most complex knowledge-intensive applications. The Berkeley Publisher makes it possible to create decision trees without any programming knowledge. The decision trees can be built graphically, and you will quickly become familiar with the software thanks to the familiar Microsoft Office interface. The graphical representation allows you to keep track of everything and avoid getting lost in endless codes. The Berkeley Publisher allows for central management of all information and knowledge. You can easily add questions and conditions, and make any necessary changes.
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    Zoho Wiki Reviews

    Zoho Wiki

    Zoho

    $3 per user per month
    Easy knowledge management for teams. Zoho Wiki is an easy-to-use knowledge management tool that caters to the specific needs of your organization's teams. You can now create and share knowledge effectively. You can create workspaces and pages, assign users, customize the portal, and keep updated all with one tool. A centralized information repository can be created. Each member of the team can create and document ideas. Protect your information. You can set custom permission levels for pages or workspaces. You can change the look and feel of your wiki. You can customize the logos, layouts, and banners of your portal according to your requirements. You can change the look and feel of your wiki. You can customize the logos, layouts, and banners of your portal to meet your needs.
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    Cocoom Reviews
    Cocoom is a visual communication tool that allows teams to collaborate and communicate better. A source of knowledge that improves support and collaboration between teams. Our easy editor and template library allow you to be productive immediately and produce high quality knowledge without any training. Cocoom helps to reduce friction and misunderstandings among multiple teams. We find it difficult to give value to our actions and make visible what we do when we leave our own department, project, or team. Cocoom makes it easy for you to share visual information to improve cooperation. Cocoom enables support services to provide an efficient, up-to-date and complete source of information for all employees. This allows each person and every team to have the visual knowledge they need. The support services' role is simplified and enhanced.
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    Helpie Reviews

    Helpie

    Helpie WP

    $69 per site
    Modern WordPress knowledge base Wiki plugin. You can control who can see, edit, publish, and can approve. It makes it easy for anyone to participate, whether they are part of your team or your local community. You can organize without breaking a sweat, and share your ideas with your favorite people. Find out what people see, search for, like, hate, and more. Helpie makes tedious tasks fun. It can help you create product documentation, team collaboration, or start your own wiki community. Your users can add/edit content directly from the frontend. You can view your revision history, jump directly to a revision, and take action. Use Helpie's built-in styling to style your docs or the Elementor page builder. Vote and comment to get user feedback. To keep your docs current, add a tag and an updated tag. Make wiki articles that can be shared with your team. Collaborate to improve your collective knowledge. You can also use versioning to keep your articles current.
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    Klutch Reviews

    Klutch

    Klutch

    $5 per user per month
    Klutch is for teams who want to work together, organize company information, save time answering repetitive questions, and hire new members. Short, easily copyable answers that will help you avoid repeating yourself to customers. Long-form, important company information that is shared with individuals, teams, and the entire company. Klutch's canned answers can help you share your valuable information with your customers and colleagues. You can make it easier to find what you need with categories, tags and permissions. You can work together in real time on your documents, or leave a comment for others to see later. You can choose from dozens pre-made templates, or you can create your own for you and your coworkers to use. You can share your published pages or drafts with users, groups, or the entire company. You can organize your pages and drafts in designated folders that you can customize so that nothing is lost.
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    Korra Reviews
    Use a private ChatGPT support platform to maximize the potential of your content. Korra revolutionizes how customers access support. It uses advanced NLP to understand complicated queries and delivers context-aware results that are sourced exclusively from your content. Customers can expect accurate answers that are highlighted or time-stamped in the results. Experience a more intelligent, efficient, and constantly improving AI knowledgebase that keeps up with the ever-changing needs of your organization. Create your automated, confidential AI Knowledge Base in seconds. Korra can handle all file types including video and learns only from the files you share. Create, brand and launch your AI Chat Support experience in seconds. Korra can be accessed from any device and at any time with 3 powerful deployment options. Search results are displayed in a traditional knowledge base style with a dedicated URL for support.
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    Stravito Reviews
    Share and store your market research. Stravito makes it easy to centralize your market research, find the information you need in seconds, and share your insights with just a click. No matter where you are, stay current and up-to date with the latest research. Get consumer insights anywhere you are and create marketing plans that have impact. In seconds, you can find everything your company knows about a topic. Stay inspired with instant access to the most recent research and insights. It is powerful enough to be used worldwide, but simple enough to use every day. A purpose-built user interface will save you time. Stravito is sometimes called an insight tool. Some call it a knowledge management platform. Some call it the Netflix of Insights. No matter what label Stravito is given to customers, it helps them gain more insight to anticipate and respond quickly to changing needs.
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    NICE CXone Expert Reviews
    Smarter knowledge management results in better customer experiences and more efficient call center operations. Customers and prospects can be met at the beginning of their journey via the Internet. Customers will feel like experts when they can find answers on their own via any channel and at any time. Customers who contact you will find it easier to reach you with expert knowledge and crucial insights. Smart knowledge management with NICE CXone Expert makes it easy for consumers to find the right self-service answers. Expert is part of the CXone cloud native platform and optimizes your organization’s content to improve customer journeys. Expert starts at Internet search and extends across web pages, bots and digital channels. Your customers will be empowered with the most relevant content to help them succeed in self-service. They will also receive faster, more accurate and reliable agent-assisted answers that are less time-consuming than calls and transfers.
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    Mayday Reviews
    Mayday centralizes, harmonizes and intelligently distributes your knowledge internally, in your contact tools, or externally, in an intelligent FAQ where your users are looking for it. Sharepoint, Wiki, intranet, documents... The proliferation of tools can seriously hamper knowledge management. Mayday Knowledge Base is the only solution that brings all of your business knowledge into one place. Knowledge is easily accessible, even during customer interactions, as it is delivered to the advisor's desktop. AI-enhanced content suggestions and a search engine with intelligent suggestions will increase your response speed.
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    Enghouse eKMS Reviews
    Most customers today expect that organizations will offer a self-service experience as part of the customer experience. A solid knowledge management system is the key to a positive, highly effective self service experience. Knowledge Management ensures that the content available via self-service channels are well-written and well-organized, and contain the right information delivered to the correct parties at the right time across all channels and touchpoints. A knowledge management system that is optimized can make self-service channels more effective, reduce the time it takes to resolve issues and create a rewarding customer experience. Data analytics can be used to diagnose and address usability in order to improve self-service processes and the customer experience. By redirecting real-time interactions towards relevant sources of information, transactional support costs can be reduced from dollars to pennies.
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    EV Self Help Reviews
    Take your knowledge base beyond the traditional limits. EV Self Help is our employee self-service solution that allows you to easily capture, deliver, and measure knowledge. Natural language processing (NLP), contextualization, and other features will give your users a dynamic and engaging way to use knowledge to help them. Our employee self service software features a drag and drop design studio which allows you to quickly and easily create Q&A decision tree. EasyVista Self Help lets you upload documents and multimedia such as videos or pictures for a more engaging experience. Users can then solve problems themselves. Quickstart allows subject matter experts (SMEs) to capture existing knowledge by automatically transforming Word and Excel documents in guided knowledge procedures and FAQs.
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    Synthetix Reviews
    Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.
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    Serviceware Knowledge Reviews
    You can work from home, or provide top-notch customer service to your clients. In a world of rapid digital transformation and economic uncertainty, it's more important than ever to manage your company’s knowledge efficiently and sustainably. A solid knowledge base must be available anytime, anywhere and instantly. If your helpdesk cannot adapt to the ever-changing environment and the growth of your company's knowledge, you could put your business's short- and long-term future at risk. Even if you don't face the worst-case scenario, high processing times and low first contact resolution rates will place you at a competitive disadvantage. Remote teams, and working from home, exacerbate the flow of information and the exchange of information.
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    Matterial Reviews

    Matterial

    Matterial

    €4.99 per user
    Are you spending too much time searching for the right information? It is estimated that up to 30% of your work time is spent searching for accurate, valid, and current information. Matterial allows you to collect all corporate knowledge, connect it into a comprehensible network, and make it easily searchable. This allows everyone to get the information they need immediately. Do you want to improve your knowledge management? Matterial helps you to keep your company's knowledge alive and documents processes. It also informs your employees and customers. All answers are available from one source, which allows you to communicate with a variety of channels. We will show you how your knowledge base for the future could look in a live demonstration. No obligation and free of charge The automotive industry would not survive without you as a partial, system, or module supplier. Your creative, highly-specialized medium-sized business must have the knowledge to succeed in order to keep up with product development.
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    Archbee Reviews

    Archbee

    AiurLabs

    $30 per month
    Archbee is a lightweight, flexible docs tool. Build product documentation, internal wikis, knowledge bases, API references, developer guides, changelogs, diagrams — in one app. Archbee helps your team communicate asynchronously. This makes you effective and remote-ready—one of the fastest & smartest editors ever strapped on a documentation tool. If you have a complex product or your users are developers, you need product docs. We make it mega easy to set up branded docs on your domain with all the bells and whistles.
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    Elium Reviews
    According to studies, employees spend an average of 2 hours per day searching for information. Only to be able perform at their job. Now is the time to empower your team to focus on what really matters. Elium is a trusted, flexible resource for sharing and enriching company information. It streamlines the decision-making process, enhances collaboration, and allows for more innovation. What about company-wide procedures, key learnings from projects or market insights? All of them have a place at Elium. Give your team the tools they need to share company knowledge and capitalize on it. Search inside embedded files and stories easily. In seconds, find the most relevant knowledge. It is one thing to capture knowledge, but it is another to ensure that it remains relevant over time. Elium empowers teams with smart tools to use existing knowledge to collaborate around key insights.
  • 47
    kaams Reviews
    Imagine if organizations could instantly access the expertise and knowledge of subject matter experts (SMEs) at the touch a button. What if experiential knowledge could easily be accessed regardless of where you are located or what language you speak? Imagine if your entire organization could work together as one brain. Kaams®, which captures and stores tacit knowledge, allows clients to tap into the power of their organization’s memory at any time. Kaams®, which is used by some of our clients to protect their business and de-risk it, others use it to help them capitalize on best practices to improve business outputs. Kaams®, regardless of the situation, is the best tool to deliver real business improvements. Kaams®, a cloud-based platform that allows tacit and explicit knowledge to easily be captured, contextualized and retained, shared, and managed across the enterprise, is Kaams®. It allows the entire organization to "record", experiential knowledge as employees do their daily work.
  • 48
    Igloo Reviews
    Igloo Digital Workplace. Connect all your apps to create a digital workplace experience. Igloo gives your employees a single place to access the tools they need. It seamlessly integrates with your most valuable business platforms and applications. Igloo is a leader in digital workplace solutions. It helps companies transform their intranets into inspiring digital destinations that increase communication, knowledge sharing, collaboration and culture. All Igloo solutions can be accessed from anywhere, are 100% cloud-based and mobile-enabled. They also integrate with the most important enterprise systems and cloud apps that your business uses. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce.
  • 49
    Yandex Wiki Reviews
    Free service to create a corporate knowledge center. Create wiki pages and add content. Edit them with your colleagues. Keep project descriptions, instructions and other information on a wiki. Organize hierarchies and nest pages, then link them using cross-references. Search through all pages of your knowledgebase to quickly find the answers that you need. Markdown allows you to format text and add images, tables, and hyperlinks. Use headings and cuts in order to highlight the most important information. All your employees can have access, but you can restrict editing to specific pages or prevent the viewing of confidential data. All page edits will be saved in a changelog. You will also receive notifications of any changes made to pages that you have subscribed to. Add task lists from Yandex Tracker. Task names and assignees will update automatically. Yandex Forms can be used to embed survey and request forms. Yandex Tracker allows you to store a complete project description and create task lists.
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    Slab Reviews

    Slab

    Slab

    $6.67 per user per month
    Unlock your team's collective knowledge. Slab is a simple, flexible wiki that breaks down silos. It allows teams to quickly find the crucial information they need, when and where they need it. Slab gives you more control over how your knowledge is organized. For quick reference, pin important content to the top. Sort posts so that teammates know what to read and when. Slab's WYSIWYG editor makes it easy to use. You already know how to use Slab if you have used Google Docs. Slab allows real-time collaboration, which is unlike other wikis. This means that you can never overwrite work, even if two people click on "Save" simultaneously. Slab's fast, accurate search makes it easy for you to find the answers. It searches across integrations and saves you the hassle of opening dozens of tabs to search in a dozen different places. Slab seamlessly integrates to the tools you use for product development. Refer to other tools in a blog post and you'll instantly see more information without leaving Slab.