Alternatives to Rozper

Engage is a highly personalized and exceptional experience that uses the power of AWS, Generative AI and AWS. Operating clunky, on-premise systems of contact centers is time-consuming and costly. Local Measure's Engage For Amazon Connect is helping contact centers cater to the modern consumer's needs. Engage is a Contact Center as a Service. This means that we handle all updates and improvements. We do not require expensive agent licenses or hardware. Our consumption-based pricing is designed to accommodate businesses of all sizes. To build a brand, you must put your customers first. Engage helps agents better understand their customers and make their lives easier with intelligent AI, features like sentiment analysis and chatbots. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat.

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

Ultatel is a recognized industry leader in business communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Calling, SMS, Fax, Chat, Video & 40+ Advanced Features. The best part is, there are no hidden fees or charges! Thanks to our Transparent Pricing model, what you see is what you pay (unlike some other vendors). A Gartner Category Leader and G2 High Performer, Ultatel aims to provide a unified communications platform that adapts to your companies' needs. Powered by our FlexScale technology, you can scale up or down seamlessly and instantly with no downtime or penalty. Furthermore, our Award-Winning Customer Support department is there for you 24/7/365. With a 94% first-contact resolution, you'll have the peace of mind of being connected beyond limits. Contact us today and schedule your discovery call or demo.

Communication is made possible by flexibility. Squaretalk connects 100's leading business applications, creating unique hubs for call centers around the world. Built to integrate. Cloud contact center that combines speed, flexibility, and ease of integration. Predictive dialer technology which feeds and improves contact center efficiency. Interact. Interact with leads from any device or app. Automate. Create and deploy custom workflows in an interactive workshop. Remote and physical workplaces. Our vision and culture have always been about flexibility and the ability to work from anywhere. This was proven by the Covid-19 pandemic. It has also shown that even when working remotely, we must ensure that individuals and teams can deploy quickly in a distributed, localized environment.

CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today!

Enhance customer interactions across various channels with uContact, net2phone's cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. uContact facilitates seamless management of all contact center interactions. Ensure top-notch voice experiences in inbound, outbound, or blended campaigns and engage customers through their preferred digital channels using the Unified Inbox. Our comprehensive platform offers features such as agent and supervisor capabilities, voice options, omnichannel support, and automation tools including chat bots, form creator, and workflow designer.

At VirtualPBX, we offer a comprehensive suite of communication solutions tailored specifically for businesses like yours. This includes our versatile business phone plans, which are designed to be both flexible and scalable, allowing you to customize features such as call routing, voicemail, and conferencing to meet your organization's unique needs. With our contact center solutions, we empower you to enhance your customer service and support efforts through features like interactive voice response (IVR), call queuing, and real-time monitoring. Additionally, our business texting service enables convenient communication with both customers and colleagues via SMS. And if you're looking to transition from traditional analog phone systems, our Airdial Pots replacement solutions offer a seamless move to modern, cloud-based alternatives. Overall, at VirtualPBX, we're dedicated to equipping businesses like yours with the necessary tools to streamline communication, improve customer service, and enhance overall productivity. Get a free demo today!

Why struggle with large providers like Twilio, where response times to support requests can feel endless? At Signalmash, we’re more than just another CPaaS provider. Our commitment is to deliver top-tier CPaaS support. With us, your developers gain access to shared Slack channels with our team for quick assistance, and you’re always welcome to reach out directly to our CEO. Our real-time, high-quality support means faster development and empowers you to offer outstanding service to your customers. Our SMS services include: - SMS API - SMS CPaaS - SMS UCaaS - SMS no-code sending platform - 10DLC campaign support - Short code SMS - Toll-free SMS Voice services available: - Contact center telecoms - Voice termination - Voice origination - Local numbers - Short code numbers - Toll-free numbers - SIP Trunking Our No-code telecoms solutions: - UCaaS for SMS - CCaaS for call management - AI-driven solutions Signalmash – get unmatched support every step of the way. Schedule a call with us today for expert guidance!

NICE CXone is a SaaS-based contact centre software that empowers organizations by improving the quality of leads, and reducing client interaction costs. NICE CXone is robust and scaleable. It is built on multi-channel ACD and speech enabled IVR. This allows contact centers to process inbound support requests. Agents can connect seamlessly with customers via multiple channels, including email, voicemail, voicemail, social networks, chat, and voicemail. NICE CXone's key features include predictive dialers, CRM integrations, customer feedback, quality management, workforce optimization and disaster recovery, network connectivity, reporting and analytics, and predictive dialers.

net2phone is a leading Unified Communications provider offering innovative and affordable cloud based telephony services in the US and worldwide. With an embedded Voice over IP experience at the core, 30+ years of on-going innovation, and an ever expanding global presence, net2phone is one of the fastest growing providers in the industry. Our cloud-based, unified communications and contact center solutions help businesses around the globe succeed by interacting with their consumers with enhanced intelligence and insights.

RingCentral Contact Center, an omnichannel cloud-based contact center solution, helps improve customer service. RingCentral Contact Center is equipped with intelligent IVR and self-service options and integrated with smart routing functionality, unified communications capabilities and unified communication capabilities. This allows for better staff scheduling, call center efficiency, customer satisfaction, and optimizes staff scheduling. RingCentral Contact Center's industry-leading tools allow customers to connect faster and more easily with the agent that can best meet their needs. The platform supports many third-party integrations, including Google, Salesforce, Zendesk and Box. RingCentral Contact Center allows users to choose the preferred method of communication with the company. This includes chat, SMS, voice and social media.

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

GoTo Contact Center is a cloud-based contact center solution that can help small and medium-sized businesses deliver better customer experiences and increase sales. GoTo Contact Center can improve your customer interactions without breaking the bank. Your team can be productive at work, home, or wherever else they prefer. A seamless onboarding process makes it easy to get up and running in just one day. A simplified admin portal makes it easy to configure and manage your contact centre solution. You can create the right workflow to deliver exceptional customer service and get the results you want. Customers can be routed to the right agents and offered queue call-backs. You can speed up outbound dialing and trigger prerecorded voicemails. You can seamlessly switch between chat, video, SMS, voice and video. Get insight into team productivity and customer satisfaction. Get call analytics and stats such as total talk time and waiting time. You can customize dashboards by team or agent. You can identify performance trends and patterns that you can use to improve.

Odigo strategies and solutions help more than 250 clients in 100 different countries achieve great customer experience. This is possible thanks to multiple Points of Presence and carrier-grade telco installation on every continent. We have offices all over the world as a global leader in customer experience. Reach out to our headquarters or contact a local expert to transform your CX. Flexible, flexible, and robust CCaaS solutions to meet your customers' requirements. Cross-channel interactions with customers can be merged into meaningful conversations. Automation improves customer experience and agent efficiency. It also boosts contact center performance. Customer satisfaction is based on routing customers to the best agent to assist them. It is also crucial to the efficiency of your contact center. You should deploy routing software that can instantly make those connections based on real-time information and your policies.

IPFone, a telecommunications provider, offers cloud communication, internet access and business phone systems to small and medium businesses. IPFone offers a range of services, including: UCaaS VoIP SD-WAN Contact center Fiber internet On-site installation In-depth training World-class customer support Unlimited international calling

Momentum enables businesses to optimize their operations and scale them by providing flexible and reliable cloud-based managed service solutions for communications. Our suite of solutions for global network, SD-WAN and cloud voice, collaboration and contact centers, allows you to facilitate communication wherever and whenever. Momentum is all about deploying managed cloud services that are industry-leading to help people communicate faster and better. We are dedicated to helping your business thrive and take great pride in the customer experience we provide.

Cisco Unified Contact Center Express is a secure, accessible, and sophisticated contact center software system for up to 400 agents. It also includes interactive voice response (IVR), ports, and is easy to deploy and maintain. This omnichannel solution is perfect for small and medium-sized contact centers. This intuitive supervisor desktop and contact center agent supports API for customizing and centralizing daily tools and applications in a single workspace application. Customers can provide feedback via post-call IVR, email, or web intercept surveys. Supervisors can gain actionable insight on agent performance and areas that need improvement. You can communicate with customers via a single intuitive contact center agent desktop. This includes outbound IVR, inbound voice, and digital channels. This flexible and agile approach streamlines the management across the enterprise of customer's software licenses.

klink.cloud, an omnichannel platform for customer engagement, streamlines customer service by integrating voice- and non-voice-communication channels, including in-app calling, social media messaging and SMS. It uses conversational AI and bots to automate interactions, and supports virtual numbers around the world. Klink.cloud is ideal for contact centers and businesses looking to improve customer experience. It offers robust CRM, ticket management and detailed reporting, as well as analytics.

Reduce costs and free your agents' time by delivering human-like AI-powered experiences to your customers. Contact Center AI allows you to achieve this. Human agents can focus on more complex and specialized calls by providing them with real time information, workflows and step-by-step guidance. Deep learning technologies powered by Google Assistant enable you to deliver lifelike customer experiences, which support accurate multi-turn conversation. Analytics and reporting can help you turn your conversations into valuable insights. They can reveal key call drivers, customer sentiment and more. AI-powered capabilities enable rich and conversational interactions. Contact Center AI redefines the possibilities of AI powered conversation with natural interactions. Actionable insights to empower your teams. Virtual agents can be used to enable natural interactions. Create agents who are superheroes to your customers.

Every time, deliver the best customer experience. Webex Contact Center is a flexible and innovative cloud contact center that can help you increase customer engagement. Your customers will have a rich experience and you will be profitable. Your agents can deliver the best customer experience every time with data-driven artificial intelligence capabilities. Deeper customer engagement leads to increased sales conversions, revenue, retention, customer satisfaction scores and first contact resolution. Agents can collaborate with each other using integrated collaboration tools to enhance the customer experience and maximize the outcome of every interaction. Intelligently distribute calls across agents at multiple or remote locations using routing that is based on skill, capacity, load balance, and agent availability. Highly sophisticated distribution of call queues, including overflows based on skill set, group cading and more.

No matter the size of your company, no matter how many agents you have, regardless of whether it's sales or customer service, our cloud contact centre platform will help you stay at the center of the conversation. A world where customer service and sales agents are happier and more productive. Every customer leaves happy and eager to return. Every service provider and enterprise have access to cloud technology that is both easy to use and simple to upgrade. This platform was designed to reduce costs, vendor hassles, integration headaches, and simplify the process. Tech that can be used in any way you want. With a focus on minimal downtime. Thrio handles outbound and inbound voice, SMS, chat and email. It also handles social interactions and other social interactions. Our unified routing engine combines these channels in a powerful native workflow automation framework. It's hybrid communication at its best.

A solution that does not require any investment in infrastructure, IT or operations personnel. Free internal calls can help your organization save up to half on phone subscription costs. The integration of AI, callbots, and chatbots into the process automation improves agent performance and productivity. Operation stability up to 99.9% for over 800 clients and 40 million users. Highly detailed overviews for assessing the contact center's performance and agent KPIs. This helps to support the management process. StringeeX Contact allows you to save customer data by using custom fields that identify customers as soon as they contact you. Tickets allow agents to save customer issues and track the entire process.

Voice and two-way SMS are available for multi-channel connectivity. Call center features such as call barging, power dialer and queue performance metrics can be used to manage calls. Use voice and SMS enabled local numbers to have SMS conversations similar to chats with local customers in the US and Canada. Send international SMS one-way to more than 100 countries. Integrate your Zoho Voice system with CRMs and helpdesks seamlessly. Streamline communications and transform how you interact with your customers. Set up local numbers and toll-free from multiple countries to help your business grow beyond its borders. Call without worrying about your budget. You can enjoy uncompromising quality for your business calls while saving a lot, especially if you frequently make international calls.

You can unleash the potential of your workforce using best-of-breed collaboration tools from Microsoft and Cisco, which are directly integrated with Evolve IP's highly-rated enterprise voice and communications services. We will create a PurposeBuilt®, tailored to your business, which will significantly increase employee productivity and improve organizational efficiency. Evolve IP Desktop Services (DaaS, RMM, ITaaS, and many more) allow employees to work from anywhere and enable IT departments to manage, protect, and update all of their associates' devices. Evolve IP's omnichannel contact center solution has been praised by analysts. Our integrated communications and contact centre platform has been named to Gartner's CCaaS Magic Quadrant for three consecutive years. It also has the highest client recommendation rating among all providers. This will make it Purpose-Built®.

Customers want to be able to communicate with you via phone, chat, or online. Your contact center must be able to accommodate every customer's preferred communication medium. Cloud-based Contact Center as a Service (CCaaS), gives agents the power and flexibility they need to meet customers at their level. It also saves money on hardware and operating costs. CCaaS, an omnichannel customer service solution, is offered as a Windstream Enterprise service. CCaaS is built on our robust Unified Communications as a Service technology. It seamlessly integrates key contact centers communication types such as voice call, webchat and text messaging with omnichannel route to ensure customers can connect in the most convenient way. CCaaS also includes call management and measurement tools that help optimize agent handling and drive first-call resolution.

KrispCall allows you to manage all your telephony needs, whether they are personal, business, or corporate, using one app (Web, Android and iOS). You can access international numbers from the comfort of your own home. KrispCall makes it easy to create international numbers for national, local, shortcode and toll-free numbers (for more than 100 countries) in no matter how fast you want. You can easily manage your call logs. KrispCall's unified phonebox allows you to manage and monitor all your business calls, voicemails, and recorded conversations from one place. Call your international clients through their local numbers to earn their trust. KrispCall offers international numbers for your business at an affordable price. Our embeddable widget makes it easy to reach your customers. Clients can now easily call you by clicking on the KrispCall widget embedded in their website.

Amazon Connect is an easy-to-use omnichannel cloud contact centre that allows companies to provide superior customer service at lower costs. Amazon's retail business required a contact center that could provide personalized, dynamic, and natural customer service. This was 10 years ago. We couldn't find a contact center that met our needs so we created it. This is now available to all businesses. Today, thousands of companies employ Amazon Connect to service millions of customers every day. Amazon Connect was designed from the ground up for omnichannel. It provides seamless voice and chat experiences for customers and agents. Amazon Connect includes one set of tools that can be used to skill-based route, perform historical and real-time analytics, and provide intuitive management tools. All this is available with pay-as you-go pricing. This makes it easier for agents to manage their contact centers, reduces costs, and simplifies operations.

Zoom Contact Center is an omnichannel, video-optimized contact center solution that integrates directly into the Zoom experience. A video-optimized call center can simplify your business operations, and enhance your customers' experience. All Zoom Contact Center supervisors and agents have the same Zoom client. Add supervisor and agent capabilities to your existing Zoom client to increase productivity. You can simply modify settings in the Zoom Admin console without having to deploy additional software. Your IT footprint can be optimized by using the same Zoom application. No matter where you work, you can communicate with customers and provide support. Drag-and-drop modules make it easy to create a contact center flow and assign phone numbers. No programming is required! Automate customer interactions with automatic speech recognition, recordings and text to speech.

BelSmart provides businesses with a comprehensive suite of cloud communication tools that streamlines all communication needs onto one platform. Cloud PBX offers advanced features like call forwarding, auto attendants and voicemail to ensure seamless call management. Our Contact Center software includes omnichannel mass messaging to provide personalized and effective outreach on multiple channels. Our Auto Dialer and predictive dialer tools will increase your sales efficiency. They are designed to maximize productivity while connecting you with more prospects. BelSmart offers White-label solutions that allow you to customize the platform and brand it for your customers, enhancing service offerings. BelSmart's key features include Omnichannel Messaging (including Lead Management), Automation Workflow and seamless integrations via API and Webhooks.

Teloz cloud-based contact center allows your employees, customers and other integrations all to work together in one system. It also improves the productivity and efficiency of your company. Consolidate all your critical communications onto a single platform to strengthen your business. One of the world's most powerful cloud-based phone systems is at your fingertips. You can offer a seamless experience to both consumers and operators with a cooperative contact centre. Discover opportunities with industry-leading data, and include the apps that your teams need. You can offer the experience that your customers want with calling features that help you expand your business and assist you. Improve the value of your voice solutions with intelligent routing, workforce analysis, connections, or other features that enhance the interaction and satisfy the Teloz cloud call center. We understand the huge consequences that your company is facing.

PhoneWagon is the #1 rated call tracking software. Beautiful, simple, easy to use 14-day free trial (no need to credit card). You can create a campaign in less than 30 seconds using local or toll-free numbers. PhoneWagon helps businesses to grow by helping them understand which marketing campaigns have the highest return on investment. We also provide world-class customer service via our voice and text messaging communications tools. PhoneWagon, a beautiful and easy-to-use call tracker software, helps digital marketing agencies and clients to understand which campaigns are most effective. 93% of businesses rely upon phone calls to convert leads to paying customers. Marketing agencies can prove to clients that they are driving inbound phone calls that lead to paying customers. Marketing agencies can maintain a consistent brand by using our white-labeled dashboard to provide their clients with a beautiful interface to view all their phone calls, texts, and other information.

Maqsam offers cutting-edge business communication solutions that combine advanced intelligence with contact center innovation. These solutions will transform your CX interactions to accelerate business growth. Local numbers in more than 200 cities will help you reach customers wherever they are. Our cutting-edge analytics will help you unlock your potential and provide the insights that you need to make informed choices. Native integrations are available with the leading CRMs and Helpdesks to help you integrate your software stack, and ensure smooth sales and customer service operations. Maqsam allows support and sales teams to automate repetitive tasks and increase efficiency. This will drive revenue growth through multiple communication channels, including voice calls, WhatsApp and more. We help companies expand their market reach and establish local presence by providing local numbers in over 200 cities.

DCCM empowers users to manage the customer experience, including agent staffing. DCCM includes features like future date changes, snapshot/restore, and audit capabilities. It allows the business to focus its efforts on meeting Service Level Agreements (SLA) and optimizing the customer experience. CTI engineers are typically required to deploy and operate contact center infrastructure. Contact center operators usually escalate issues when faced with sudden dynamic shifts using a predetermined procedure. This results in longer cycle times, higher costs and unhappy customers. Contact center operations are faced with dynamic challenges, such as spikes in inbound calls, emergency closures, and other unplanned events. Pointel’s Dynamic Call Center Manager (DCCM), empowers contact center operations teams to quickly and safely respond to these challenges.

Customers today choose brands that offer great customer service and immediate value. You need tools to automate the process as a business owner. VOXOX combines a simple SMS marketing platform with real-time interactions and superior voice automation to leave your customers saying "WOW!" You can send text messages to anyone who joins your SMS list, or calls your business phone. They can receive reminders about appointments, invitations, member-only rewards and motivational tips, as well as special discount codes. You don't need to be a rocket scientist to skyrocket your business communications. It's easy with us! To sound like a big business, you don't need to be large. VOXOX gives small business a big voice. We help you run like a Fortune 500 business without having to pay Fortune 500 pricing. Got questions? Do you want to see a demonstration of how our services could help your business?

A complete communications solution that bridges voice, video, chat, and SMS. You can increase efficiency, provide unrivalled Cloud Contact Centre as a Services, and deliver a seamless digital experience to your customers from one Contact Centre as a service (CCaaS). All channels and functions you need, all in one secure Cloud platform. For a complete Teams Contact Centre experience, Intuitively integrate Microsoft Dynamics with Dynamics Phone integrations. You can send and receive communications quickly, easily and in bulk. You can connect to all your CRM and comms solutions from any internet connection at any time. You can easily switch between text, phone, or video calls. GDPR, PCI DSS MIFID II, and many more. Solgari adheres to all security and data regulations. Upgrade to an all-channel Cloud Contact Center with voice-activated, automated quality of life improvements.

InGenius Connector Enterprise seamlessly integrates existing telephone systems into top CRMs using an enterprise-proven solution. Upland InGenius adapts to specific contact center requirements by using innovative computer telephony Integration (CTI). InGenius is backed by 20 years of experience in enterprise telephony and superior customer service. It helps contact centers improve productivity and the customer experience. InGenius Connector Enterprise provides contact centers with features such as screen pop, click to-dial, automated call logging, and call reports. Agents can use the solution to efficiently serve customers, and they can see a complete view of interactions for intelligent decision making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Pulse is a leading provider for call center solutions. Its Web Real-Time Communication enhances the efficiency of operations in call centers. With over two decades of experience in the call center industry, Pulse has helped clients in Pan India, Northern America and Europe to establish seamless customer interactions. Pulse's personalized call center solutions, which are equipped with advanced features, optimize the customer journey while maximizing revenue and loyalty. This allows businesses to meet customers' needs by providing them with a customized solution. These features encourage proactive customer engagement, and deliver exceptional user experience.

TelcoSwitch, an innovative telecommunications provider, is committed to providing UK businesses with the easiest, most cost-effective, and best way to leverage Unified Communications as a service. We offer simple up-front and on-going licensing models that suit all businesses, whether you're a direct customer or a channel partner. It's no wonder that we have a 97% satisfaction rate with our customers. This is due to our comprehensive technical support program and our London-based helpdesk. TelcoSwitch does not charge any fees to become a channel partner. We also don't use tactics such as minimum commitments and forecasting that can be a burden. We can provide everything you need, from training materials to customer-facing literature. Our market-leading infrastructure and solutions will support your brand.

Every customer interaction is critical to building relationships and improving the experience of your customers. Xima's Cloud Contact Center is a user-friendly solution for small-to-medium-sized businesses that enables employees to delight customers while providing deep, insightful data to improve your company. Automate routine tasks, streamline your workflows and create new efficiencies by combining all your tools and communication channels into a single pane. Create a path for customers to quickly get the answers they require. Spend more time with your customers and less managing your technology. Take control of data to maximize productivity. Standard or custom insight reports can be used to improve employee scheduling and identify trends in customer behavior.

Aircall is the cloud-based phone service of choice for 3+ users modern brands. We integrate seamlessly with the most popular CRMs and Helpdesk tools to help sales and support teams communicate clearly. Administrators can instantly add numbers to 100+ countries, scale their team according to seasonality, gain deep insights through real-time analytics, and get detailed insights. Aircall is trusted worldwide by more than 3000 companies via desktop and mobile apps. Start a risk-free trial today!

For over two decades, Diabolocom has been transforming customer engagement with our cloud-native Contact Center as a Service (CCaaS) solution. Powered by proprietary generative AI, Diabolocom delivers advanced automation, improved reachability, and actionable insights tailored to today’s customer service and sales demands. Our AI Assistant enhances each interaction through real-time transcription, satisfaction analysis, and predictive next-best-action guidance. What makes Diabolocom unique is our combination of native AI for CX and full telecom functionality, creating a hyper-customized telephony experience. By automating repetitive processes, teams can redirect their focus to driving customer loyalty and revenue growth. Our solution integrates natively or via API with CRMs such as Salesforce, Oracle, and Microsoft Dynamics, ensuring complete visibility across every touchpoint. Leading brands like Mitsubishi Electric, Nikon, and Brinks rely on Diabolocom to deliver differentiated, AI-optimized customer experiences. With 97% faster post-call handling and a 12% reduction in churn, our platform drives efficiency and keeps teams agile.

Content Guru's cloud customer engagement solution storm®, which is powered by Content Guru, serves hundreds of the largest companies in the world. Storm provides businesses across a range of industries with an easy-to-use interface that allows them to resolve queries and issues quickly without compromising the quality of customer service they expect. Storm seamlessly integrates with third-party databases. This allows storm to overlay existing infrastructure with its unlimited capabilities to unify disparate systems, and improve customer experience. Storm helps hundreds of the largest companies around the globe deliver exceptional customer experiences. Users have access to a variety of cutting-edge modules that enhance the customer and agent experience. Storm offers a variety of native functionality, including WFM (customer relationship management) tools.

Cloud contact center software for your business. Vonage contact centers transform communications within and outside your company. Salesforce users can integrate our Salesforce contact center solution (formerly NewVoiceMedia), to provide great customer and agent experiences. We also offer other cloud contact centers for every business size and need. Vonage seamlessly integrates contact center with unified communications, allowing you to have all your communication needs on one cloud platform. Our deep integration with Salesforce allows you to leverage all of your Salesforce capabilities and data to personal address customers and make more effective calls. Automated, informed and faster routing decisions can be made based on any Salesforce object. This ensures that the right agent is speaking to the right customer. Give your agents everything they need for great conversations.

With routing, IVR and speech recognition, you can get customers to the right person faster. Templates make it easier to respond and add convenience. Integrate your WhatsApp account to serve customers on the move. Automate a FAQ bot or interact in real-time with customers. Engage your followers on all of your social media platforms simultaneously from one place. Connect existing WFM, Chatbot, CRM or AI to centralize your operations. Give your customers a seamless, personalised experience across all channels to stand out in a competitive marketplace. You can make your brand memorable and increase brand loyalty. By giving your team the tools and support they need, you can help them focus on delivering a better service. Simplify your processes to increase job satisfaction, improve customer outcomes, and encourage employee retention. Automate key metrics monitoring and choose the information you want to monitor.

With SMS, Chat Apps and Voice APIs, you can create more engaging customer experiences at large scale. It is easy to automate notifications using industry standard APIs. Expertise is available 24/7 to ensure you have the support you need. Our global, carrier-grade platform ensures reliable delivery. With coverage in 190 countries and 130 network operators, you can reach your customers from anywhere. You can reach your customers from anywhere with notifications, reminders, passwords, alerts, and one-time passwords. With one API, you can send messages to multiple platforms and customers. All it takes to get live support is a click of a button. This API allows you to convert text to speech to create personalized, private messages on a large scale. The Campaign Manager allows you to instantly send SMS campaigns without the need for an API. Access the online portal, upload your contacts, and get started communicating.

Ringflow is the epitome in cloud contact centers of technological innovation. Ringflow's AI-powered capabilities, robust infrastructure and seamless customer interaction across multiple channels set a new standard. Ringflow's omnichannel service offers cutting-edge features with unparalleled efficiency. Ringflow's cloud contact center is the most advanced in the industry, allowing businesses to take advantage of the latest technologies while revolutionizing customer service. Ringflow is the future of contact centres, where innovation and excellence meet.

DialedIn is a sophisticated contact center software solution designed to enhance the efficiency and productivity of contact centers. This all-inclusive solution offers a comprehensive suite of tools that streamline operations for both agents and administrators, firmly positioning it in the CCaSS (Contact Center as a Service) software category. Targeted at companies striving for efficient customer contact and lead management, DialedIn optimizes ROI, transforming businesses into modern, profit-centric operations. Intelligent Call Routing: Efficiently directs calls to the most suitable agent, maximizing customer satisfaction and optimizing agent workload. Proven Dial Strategies: Leverages advanced algorithms to enhance contact rates and reduce downtime. Customizable Tools: Adapts to your specific operational needs, ensuring that the technology works for you, not the other way around. 100% US-Based Support: Offers comprehensive support, including technical and account management, ensuring maximum utilization of the dialer. CleanCallerID: An innovative feature that monitors and swaps out DIDs tagged as SPAM/SCAM by carriers with fresh DIDs automatically, ensuring uninterrupted customer interaction.

Agents can use skill-based routing and blend channels to help them deliver your CX vision via chat, email, and phone for both outbound or inbound contact center needs. You can run natively on Microsoft® Azure, and it is compatible with Microsoft Teams. Enjoy fast, reliable service from a trusted brand, as well as ongoing support and development by our Microsoft-certified engineers. You can deploy in weeks to meet new business needs or replace old technology. However, more complex CCaaS solutions can take several months to deploy. You don't need to pay for features that you don’t use. Unlike other small business contact centers solutions, you can still provide personalized 24/7 customer service. Managers can modify campaigns and contact flows using a simple, intuitive, self service interface. This interface is available for small business contact centers or large enterprises. You can go beyond the contact center and improve your communication with prospects, partners, and coworkers.

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

Dextr, a contact center as an service (CCaaS), solution powered by Amazon Connect, combines a full-featured supervisor interface and agent call control with a rich library cloud services at a very affordable pay-per use price. Dextr is a cost-effective alternative to costly and time-consuming custom development. It deploys quickly and enhances Amazon Connect's expanding capabilities.