RingCentral Engage Integrations

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Campaign Monitor is a powerful email marketing platform and automation platform that can turn customers into loyal fans. It offers the tools necessary to drive real business results. Campaign Monitor makes it easy to create email campaigns that convert. Simply use Campaign Monitor's drag-and-drop email builder and choose from hundreds of beautiful and professionally-designed templates. The platform comes with many tools to create personalized customer journeys, create smart segments, and build one-to-one relationships.

Botmind is a SaaS service that automates customer requests using hybrid agents. This combines artificial intelligence with human intervention to create a more satisfying customer experience. Botmind allows you to track orders, schedule appointments, and improve customer relations. It plugs directly into existing tools (Zendesk Front, Intercom ...).). Your goal is to maximize your return. - The ROI of customer experience: Get faster answers and always be right (+26% satisfaction). - Employee experience is the ROI. No more dealing in non-value-added issues. - The financial ROI is to reduce the cost of customer service processing between 50% and 90%. Botmind's Advantages Pre-recorded responses of 90 - Lowers the cost of support by 90% - Answer your customers in less that a second

G Suite has just gotten better -- Google Workspace (previously G Suite) is now available. All the tools you need to accomplish anything, all in one place. Google Workspace is an integrated workspace that's easy to use. It allows you to spend less time managing your work, and more time actually doing it. Google Workspace helps you focus on what's most important and lets you let Google do the rest. It uses best-in-class search technology and AI to help you work smarter. You can work from anywhere and on any device, even offline, with tools that help you integrate, customize, extend, and adapt Google Workspace to your team's needs. All Google Workspace plans offer a customized email for your business, similar to G Suite. It also includes collaboration tools such as Gmail, Calendar and Meet, Chat. There are many plans available that can be tailored to your business's needs. Find the right plan for your business on our pricing and plans page.

1CRM is a highly customizable All-in-One CRM built for comprehensive management of small-to-medium businesses. Its core strength is the integration of order management (quotes, invoices, product catalog, purchase orders, inventory tracking and more), customer service and project management within a unified CRM framework.

Tracker is a cloud-based, all-in-one sales CRM and recruitment system that helps you to grow your business. Tracker is ideal for all types of staffing and consulting firms. It helps them grow by building better relationships. Tracker streamlines the entire process of recruiting, from candidate sourcing and placement to employee onboarding. This increases recruiter, candidate and client success.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

Make is a visual platform that allows anyone to design, build and automate anything, from workflows and tasks to apps and systems. It does not require any coding. Make is used by SMBs, scaleups and teams worldwide to scale their businesses faster than ever. Make allows people to connect and create workflows at lightning speed. Make allows anyone to build like a developer and launch solutions across all industries and business areas at a fraction the cost and time. Make allows teams to visualize and modify processes, and collaborate on them so they can scale as fast as their company. You can integrate sales and marketing tools, automate a customer journey, improve business operations, or build a custom backend system. Making on Make is intuitive, playful, and powerful. Our Maker community has shown us that when building brings out joy, there is no limit to what is possible.

Together, we can do more. Webex is the place to call, message and meet. No hassle video. You can build stronger relationships through face-to-face meetings, real-time collaboration via whiteboarding, screen sharing, and other tools. Video conferencing is simple and powerful. You can increase your business reach while reducing travel and office expenses. This powerful tool keeps you connected before, while, and after your meeting. Video conferencing allows people to connect on any device, just like they are sitting down face-toface. Collaboration happens in one place, anywhere, driven by file andscreen sharing, video meetings and whiteboarding, as well as messaging. Cloud calling is secure, simple-to-use, and portable. High-quality conference equipment that brings whiteboarding, AI, and video to your collaboration rooms.

Automate your workflows by connecting your apps. Automate your life with ease. Zapier automatically moves information between your web apps so you can concentrate on your most important work. Just a few clicks will connect your web apps so they can share data. Zaps are workflows that allow you to share information between your apps. No code required to speed up processes and get more done. Discover how Zapier makes automation easy for everyone. Keep using the tools that work best for you. Zapier connects more web applications than anyone else, and we add new options each week. We integrate with apps like Facebook Lead Ads and Quickbooks, Quickbooks, Google Sheets and Google Docs. Our editor is designed for DIY automation. Zaps can be set up without the assistance of developers. Zapier's built in apps allow you to create powerful workflows, without having to use separate services. Zapier is trusted by more than 3 million people to handle their tedious tasks.

It can be difficult to create online forms. Wufoo makes it simple. Our form designer will help you create online surveys, invitations, and contact forms so that you can collect the data, registrations, and payments you need. Our easy-to-use form builder allows you to customize and design the form. Link to our pages. Embed our pages on your website. You can also use our REST API. We can email you or send you a text as soon as new data arrives. You can also set up a live report! Our form builder offers an award-winning interface, easy customization and templates, as well as reporting capabilities. You can choose from over 400 templates. You can customize them exactly how you like. Ready to be customized. Create dynamic visualizations using your graphs, charts, and key metrics. Create dynamic forms using rules that follow the logic you have specified. In minutes, you can accept online payments using a Wufoo powered page.

Microsoft 365 (formerly Microsoft Office 365) is now available. Outlook, OneDrive and Excel, Word, PowerPoint, Excel, PowerPoint and OneNote allow you to be more creative and achieve the things that matter with Microsoft 365 (formerly Microsoft Office 365). You get the latest Office apps, both online and desktop, when you subscribe to Microsoft 365. You can access Office apps on your desktop, tablet, and phone. * Microsoft 365 + your device + Internet = productivity wherever and whenever you are. OneDrive makes it easy to access the work you have done from anywhere, and to others when you share or collaborate. There is help at every turn. Chat, email, or call to speak with a live person. Get Office today - choose the right option for you

HubSpot Marketing Hub will help you grow your traffic, convert leads and prove ROI. HubSpot Marketing Hub is an all-in-one marketing software that helps brands and marketing professionals launch and maintain effective campaigns that help them get noticed. This includes SEO (search engine optimization), writing blogs and creating web content (CMS), as well as leveraging social media such as Facebook, LinkedIn, Twitter, and others. Marketing Hub will help you and your team increase traffic, convert leads, track your entire funnel, and more. Drag and drop your way into professional email templates and landing pages. You can quickly publish blog posts that make you an authority on any topic and help you get noticed online. Your content is responsive, so visitors can access it from any device. Get real-time SEO recommendations and create a content strategy that adapts for modern search. You can also find out more.

Get to know your customers. Gain a deeper understanding about your customers. Google Analytics provides all the tools you need to analyze data in one place. To better assess the performance of your marketing, content, and products, you need to understand your site and app users. To get the most from your data, use Google's unique insights or machine learning capabilities. Analytics can be used with Google's publisher and advertising products. This allows you to use your analytics insights for reaching the right customers. Easy-to-use interface makes it easy to share and process your data. You can also share reports. Analytics intelligence, detailed reports, and many other features will help you get the most out your data. You can easily access data from other Google solutions while you work in Analytics. This streamlines your workflow and saves time. Get deeper insight into how users interact with your site through Google Ads campaigns.

We value simplicity and craft in our work and put people first. Our teams are a source of inspiration for over 1 billion people around the globe, enabling them to share and create. Download the Instagram logo and other assets to use on your website, in store windows, or for marketing materials. To build deeper relationships with your customers and clients online and offline, tap into their passions. Use immersive formats and creative tools to tell your story. You can connect with new customers and strengthen existing relationships. Businesses around the globe are seeing amazing results with Instagram, from major brands to mom and pop shops. Stream live to connect and sell products or connect with your followers via live video.

Record, transcribe. Search your meetings and voice conversations. Instantly record meetings from any web-conferencing platform. Fireflies can be invited to your meetings to record and then share conversations. Fireflies can transcribe audio files or live meetings that you upload. You can read the transcripts and listen to the audio afterwards. To quickly collaborate with colleagues on important moments of your conversations, you can add comments or mark certain parts of calls. In less than five minutes, you can review an hour-long call. You can search for action items and other important highlights. Integrate with more than 10 web-conferencing platforms Zoom Google Meet GotoMeeting UberConference MicrosoftTeams Skype for Business + More 12+ App Integrations Slack Salesforce Zapier Hubspot CRM Pipedrive Zoho CRM Freshsales Copper CRM Close.io + More

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

X, formerly known as Twitter, is one of the largest social networks in the world. Follow your interests. Listen to what people are saying. Join the conversation. Watch what's happening around the world. Conversation is the key to real change. Here, your voice matters. Come as you are, and together we will do what is right (not easy) to serve public conversation.

Facebook is the largest social network in the world. We create technologies that allow people to connect with their family and friends, find new communities, and grow their businesses. We are inspired by the way people support each other in times of crisis, whether it's fundraising or offering life-saving assistance via a Facebook post. The Facebook app allows you to connect with family, friends, and other people who share your interests. You can connect with your family and friends, as well as discover new ones, with features such as Watch, Marketplace and Groups.

Khoros Community (formerly Lithium Communities) allows you to harness the power of the crowd and transform your website into an online destination. Khoros Community is a leading online community and customer engagement platform that helps businesses create exceptional digital customer experiences. The platform offers a wide range of tools that can be used to increase customer satisfaction and retention. These include forums and blogs, groups, Q&A and tribal knowledge base, ratings, reviews, gamification and value analytics, media, contests and many other tools.

Wynter helps B2B companies stand out and attract more customers. Get feedback from those you are marketing to about your messaging. Find out what parts resonate with your audience and what turns them off. Conduct message testing for your website, ad and email copy. Test with verified B2B audiences. Target by job title or industry. Get qualitative insights into what your prospects think of you. Get qualitative insights on what your prospects think about you. Wynter gives you information on where your messaging is off-target, so that you can improve it and convert more customers. Wynter is the only B2B messaging tool that gives you insight from your target audience. You can set up a messaging test in just minutes and get results within 12 to 48 hours. It can be difficult to identify the signs of ineffective messaging. Although you can probably analyze every metric possible, how do you know if your messaging is effective? This is where message testing comes into play.

Oracle's Complete CRM solutions provide the most comprehensive and powerful capabilities to help organizations increase sales, marketing, loyalty and service effectiveness. They can be combined with Oracle Commerce solutions to deliver a seamless cross-channel experience for customers. Only Oracle CRM On Demand Industry Editions offer customized CRM solutions for specific industries. Oracle CRM On Demand Industry Editions, unlike other hosted CRM solutions, are built upon Oracle’s industry expertise. They provide organizations in the automotive and high tech industries with tangible business benefits from the beginning of deployment. Oracle CRM On Demand Industry editions include pre-built business processes, data and object models, as well as business logic, to meet the specific needs of each industry.

We know the importance of a conversation to a business. Teambox was created after extensive research on the market for similar products and services. We wanted to make sure that we covered all the bases for businesses that want to go above and beyond to provide the best customer experience and a collaboration tool for teams. Bring your entire team onto a single platform to manage customer queries in WhatsApp and Facebook Messenger. Create Departments for your team to be organized. You can also route specific chats to departments based on the context of the message or the customer attribute values, such as a user asking a question about a product to the appropriate department or user.

PixelMixer automatically summarizes your meeting recordings, detects action items, shares team highlights and more. Takeaways are automatically detected so teams can focus on what's most important - getting things done. PixelMixer captures and tags important details shared during meetings. Now those details can be accessed later, even by both those who were unable to attend. • Meeting Summarization and Action Items - Ensure clarity and accountability • Chapter and Topic Detection - Quick access to information • Slack and IM Notifications - Realtime collaboration • Trending Topics - Stay informed • Knowledge Graph - Personalized relevance PixelMixer is a hosted cloud service that works on any browser or mobile device. The service integrates beautifully with Zoom, Webex, RingCentral, Google Meet, Teams, and Slack.

Solvemate enables brands to deliver quality customer service through meaningful conversations. Our automation platform is powered by smart conversational AI that allows companies to create highly personalized chatbot conversations at scale. Solvemate’s unique conversation engine learns, integrates and resolves requests faster. Brands benefit with increased customer satisfaction, reduced costs, and actionable insights. Solvemate is trusted by brands such as On, musicMagpie, egym, JustPark.

Cognigy is a global leader for conversational AI automation in contact centers. Cognigy.AI is a low-code platform that allows enterprises to automate employee and customer communications with intelligent chatbots and voice commands. Cognigy.AI provides superior user experiences and reduces support costs. It also integrates seamlessly into backend systems. Cognigy.AI can be used in SaaS or on-premise environments. It supports conversations in any language, on any channel, including phone, SMS, and mobile apps. Cognigy has many clients worldwide, including Daimler, Bosch and Lufthansa. Learn more at cognigy.com.

Essentials is a sales and customer support app. You can think of us as an extra pair - multiplied by 1000. All your customer data can be organized in one app. All your sales processes, from initial contact to closing, can be tracked in one place. You can support your customers via phone, email, and web chat. You can manage your business from your smartphone. To visualize key business metrics, create dashboards and real-time reports. Sync with tools like Dropbox and DocuSign.

Pre-sending alerts will ensure that you don't come up empty in keyword searches. The issue was already resolved by the time an email was sent. Employees will be more aware of compliance issues in the moment and take greater responsibility. A proven tool can help you demonstrate your commitment to SEC17(a)-4 compliance. You can forget it with our continually updated lexicon. We detect and stop potentially-violating emails before reaching the recipient. Flexible remediation options are available to allow the email to go ahead. All emails are saved for quick review and archived according to regulatory rules.

Faster access unlocks more revenue. Give your team on-demand access to apps that is faster and easier without frustrating them. Slack allows users to request access to apps. Managers can approve or deny the request from Slack. All of this is auditable. Stop manually catherding approvals. Every time an access is granted, there's a security risk. Indent helps teams to scale security and least-privilege by shifting users from permanent access without slowing things down. Automate spreadsheet-based processes for SOC 2, SOX ISO and HITRUST. Controls and policies are baked directly into the access request workflows. Reduce your license footprint by only providing access when needed, instead of granting permanent access. Indent reduces costs without adding friction to the end user experience. If you want to lead a rapidly growing company to success, you need to take on big risks.

Customer Interaction Management platform using symbolic Ai. Maximize self-service rates. Increase customer satisfaction and brand loyalty Understands the meaning of every word. Inbenta can understand all the different ways users ask for the same thing. Rapid time-to market (days, not months) + high performance AI out-of the-box Patented NLP technology that uses Meaning-Text Theory + is highly conversational. Uses your existing knowledge, products, and content. Native support available in over 30 languages. Web, mobile, social, SMS, etc. Open APIs and SDKs that can easily be extended to suit your needs. Inbenta is trusted by many companies. Use our AI platform to manage common business use cases and other unique situations. Uses your existing knowledge, products, and content. Integrate, import, or manually add to Inbenta. You can create decision trees with our visual drag-and drop editor.

Redefining how consumers and brands connect, create, and innovate. Your consumers' needs never stop evolving. We are no different. Collect many types user-generated content (UGC), such as ratings and reviews, visual content, and questions and answers from shoppers. To get more content faster, use our sampling services and community. Reach out to in-market shoppers early on in the journey. Deliver the best shopping experience to customers by finding them when they're in market. Search engines love authentic customer content. This will help you capture more search traffic. Be there for all the important moments. Connect with people to help them buy with confidence no matter where they shop. Make sure you have content available wherever and whenever people search -- online, in-store, and on social media -- around the world. Use buyer insights to your advantage. Our robust tools will help you learn about your customers. Our tools will help you create better products, more powerful marketing, and inspiring shopping experiences.