Alternatives to Replicant

IBM watsonx Assistant is a next-gen conversational AI solution—it that empowers a broader audience that includes non-technical business users, anyone in your organization to effortlessly build generative AI Assistants that deliver frictionless self-service experiences to customers across any device or channel, help boost employee productivity, and scale across your business. -User-friendly interface with drag-and-drop conversation builder and pre-built templates. -Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language. -Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.

Dialogflow by Google Cloud is a natural-language understanding platform that allows you to create and integrate a conversational interface into your mobile, web, or device. It also makes it easy for you to integrate a bot, interactive voice response system, or other type of user interface into your app, web, or mobile application. Dialogflow allows you to create new ways for customers to interact with your product. Dialogflow can analyze input from customers in multiple formats, including text and audio (such as voice or phone calls). Dialogflow can also respond to customers via text or synthetic speech. Dialogflow CX, ES offer virtual agent services for chatbots or contact centers. Agent Assist can be used to assist human agents in contact centers that have them. Agent Assist offers real-time suggestions to human agents, even while they are talking with customers.

Allow humans to communicate with AI in any language, for any purpose. Businesses can automate their calling processes at a lower cost. Employees can be freed from boring and repetitive tasks so they can focus on creative work. Our solution has been the best choice for our clients in the ever-changing competitive marketplace. We have a dedicated data-protection module to mask sensitive data during integration in order to ensure that our clients' data security is our top priority. We also offer SIP-level phone number rotation, and other security measures. Offering clients the most valuable, game-changing product is the best way to be successful in SaaS. We spend most of our budget on improving the technology behind our voice-assisted communication.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Mindsay automates customer interactions using conversational automation to make them more simple and efficient. We assist customer service teams in overcoming common challenges. This allows them to automate customer inquiries, eliminate time-consuming processes, optimize their human resources, and reduce costs. We help companies develop their customer service automation strategy. This allows for maximum automation of customer interactions while maintaining a low total cost of ownership.

Herbie.ai is a multi-national Conversational AI company. (Part of SunSmart Global, 15+ years in enterprise solutions). Digital Transformation of Enterprises Virtual Assistants with Voice Enabled to Automate Business Cases Franchise expanded to 6 countries. Instant connects you with 12+ social media platforms.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Cognigy is a global leader for conversational AI automation in contact centers. Cognigy.AI is a low-code platform that allows enterprises to automate employee and customer communications with intelligent chatbots and voice commands. Cognigy.AI provides superior user experiences and reduces support costs. It also integrates seamlessly into backend systems. Cognigy.AI can be used in SaaS or on-premise environments. It supports conversations in any language, on any channel, including phone, SMS, and mobile apps. Cognigy has many clients worldwide, including Daimler, Bosch and Lufthansa. Learn more at cognigy.com.

Intelligent assistant that can go beyond predefined conversations. Artificial Intelligence technology is at the forefront of deciding the bot's next response. Even voice channels make it easy to connect to the next channel. NLU allows you to understand the intent of your customer and extract relevant information. Don't give your sensitive data to third-party services. Keep your data private and use on-prem. Integrate ShoutOUT AI with your APIs and third-party APIs to bring chatbot conversations into real life. This is the new standard for customer service. Transform boring FAQ questions into engaging chatbots that can answer complex queries from your clients. You don't have to be tech-savvy. In just a few steps, you can integrate an answer bot to your site to seamlessly handle all the conversations from multiple users at one time. Find answers to common questions right away.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

Vozy is a voice assistant and conversational AI that transforms how companies interact with customers. It provides a platform for customer-centric businesses to increase their productivity with an automation that actually works. Vozy offers personalized solutions to meet the increasing demand for omnichannel customer service. Vozy is delivering significant cost savings as well as unparalleled customer experiences for Latin American companies. Vozy is trusted by powerhouses such as SURA, Bancolombia and Proteccion.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.

SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Zaion automates large volumes of calls and supports advisors on daily basis. Discover callbots, voicebots, chatbots, messagingbots. Processing of higher-value-added tasks, better availability to the customer, versatile, cross-functional and higher employee satisfaction. Voice-signal analysis can detect tone, emotions, gender, and more. Security, data protection and compliance with GDPR. The intuitive interface of the Botcenter®, a tool for activity-management and supervision, revolutionizes the way conversations are analysed in real time. A callbot is a program that interprets customer intentions in natural languages and provides a precise response based on the context. Bots become more intelligent over time and more efficient through machine learning. It is the best-selling bot on the market for its cognitive capabilities. It includes models that are applicable to every industry. This allows automation of many different use cases.

Automated service allows you to serve more customers. The AI bot handles all your SaaS business FAQs. Your customer service agents will have to work less. Increase the deflection rate on messaging channels. Agents can concentrate on complex issues and sales. Bot provides accurate answers to customers. When transferred to agents, there is no need to repeat. Conversational bot with NLU, intent detection and conversation. Enterprise grade with top SaaS templates. Automate all the tasks of your bot with one language. AI can suggest improvements to your training data. Use a ready-made URL to share your bot with colleagues. AlphaOS allows you to write custom code for bot actions. Bot authenticates users via your standard log-in.

An independent platform that is constantly learning allows you to integrate voice and conversational intelligence into products. The next-generation multilingual Voice AI-powered contact center automation platform has been designed to have human-like conversation. VIVA uses a unique conversation framework to understand intent. Dynamically creates custom conversations with customers. Available 24x7. Supports 10 languages and 160+ dialects. High value through Voice AI banking solutions for the digital economy.

Omilia Conversational Self-Service Solution, the only AI solution on the market today, can boast not one but at least 70 production-grade call centers worldwide. This gives enterprises unique advantages when they want to use Voice/speech/Text virtual agents, taking them into tomorrow’s AI powered services. Omilia Virtual Assistant apps are truly omnichannel because they are created once and leveraged horizontally. This provides seamless, end-to–end conversational AI experiences across channels including IVR systems and social messengers, smart speakers and mobile apps, email, SMS, and mobile app. One platform, one integration, all channels, all formats, same flawless conversational experience on each.

Talla is an AI platform and automation platform that transforms the way businesses provide customer and employee support. Talla can integrate with your existing systems and workflows in order to build machine learning models for routine tasks, answer common queries, and increase productivity. You can quickly resolve issues with conversational support using your existing documents. Use AI to eliminate back and forth communication. We are putting AI at our frontlines of our support experience. Talla is being used to field customer inbound support requests. This will ideally make it the first interaction customers have with Talla. Talla revealed surprising information about our knowledge gaps between customers' needs and the content and answers that we were providing.

Our AI-powered Conversational assistant Assist365 leverages the power of AI/ML, NLU and offers the ability to automate customer service across both inbound as well as outbound. From Conversational IVR to complex queries, it costs less than 30% and offers top-of-the line scalability. Assist365 provides a layer of personalization through deep learning algorithms. Customers can interact with Assist365 contextually, just like humans.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

Our AI Chatbot and Voicebot platform will help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Automate 80% of your call center operations using hybrid Voicebot/Chatbot. Enhance your customer experience and improve your CSAT score. Our AI Chatbot platform and Voicebot platform can help you improve customer experience. Floatbot, a hybrid platform that allows for the development of both Chatbots and Voicebots within hours, is one of very few worldwide. Your response to their voice. Speech recognition in vernacular languages is available on the Floatbot platform. 10 languages, 100+ dialects powered by 100,000 hours of voice. You can create your own chatbot workflows with Voicebot Floatbot's No Code platform. It allows for rapid development and deployment using an advanced bot builder.

You can effortlessly connect with your customers, wherever, whenever, and however you want. Interactions Intelligent Virtual assistant makes it easier than ever to communicate with your customers and get things done. We are changing the way customers interact with us by combining the most advanced Conversational AI technologies with human understanding. Our Intelligent Virtual Assistant allows customers to speak or text naturally, in their own words, creating a seamless customer experience from beginning to end. Intelligent Virtual Assistants, or IVAs, provide modernized customer service that is not only conversational but also personal. Interactions IVAs powered by Conversational AI allow customers to speak as naturally as they would with a person, reducing frustrations often associated with automated solutions. Interactions IVAs are able to hear customers' words even in the presence of background noise, accents and poor connections.

We offer end-to-end chatbot services, including: - Discovery phase (technical investigation) - Project and Account Management Conversational Design (Flow). QA & Testing Services - DevOps Services & Custom development Chatbot Support & Maintenance Rapid Chatbot Development (A chatbot developed in less than two weeks) Chatbots based upon GPT-3, ChatGPT Development Chatbot Migration Services Chatbot Rescue Services - UX & Graphic Design services Chatbot Persona and Personality Creation Our team of Business Analysts and Customer Success Managers, Chatbot Developers, Chatbot Designers, and Chatbot Developers will help you find the right solution for your company at every stage of the chatbot journey. We also offer a Conversational AI platform to our clients. We have more than 80 clients around the globe. We have worked with startups that have raised over 10 million and companies such as Samsung NEXT.

The world's first conversational AI platform that is human-centric and generates new ideas. We are Asia's most widely used chatbot in banking, finance and healthcare, manufacturing, travel and ecommerce. CoRover AI conversational platforms offer a variety of benefits, including increasing lead conversion rates and sales, saving money, streamlining customer support, and improving customer experience. Use cases tailored to each industry with the aim of boosting lead generation and transactions and encouraging repeat purchases. ChatBots automate and streamline repetitive functions, which can improve customer satisfaction and reduce operational costs. The world's first conversational and generative AI Platform, with proprietary cognitive AI Technology, offers managed Chatbot As A Service (CaaS), as well as self-onboarding assistance, to help organizations save money and generate revenue.

Zoom Virtual Agent is a conversational AI solution that uses machine learning and natural language processing to understand and resolve customer issues instantly. Zoom Virtual Agent is available 24/7 on multiple support channels, allowing it to provide a fast, personalized experience for customers, reduce the number of calls and handling times for human agents and save significant costs for organizations. Zoom Virtual Agent integrates seamlessly into various CRM, chat and contact center platforms. Zoom Contact Center is our video-optimized CCaaS that helps businesses deliver prompt and accurate customer experiences. Self-Service Experience Knowledge Base Articles Searchable - Community Forums - Mobile Optimization - Personalization Self-Service Platform Branding Automation - Artificial Intelligence - Integrations Responses Customization - Control - Route to Human

Cloud-based chatbot that automates support workflows and tracks customer service performance. Solvy's next-generation chatbot provides fast, accurate answers along with custom no-code workflows. Advanced analytics also give you complete control over your customer service automation strategy. Our next-gen chatbot platform enables artificial intelligence-powered customer service and support. You can create personalized, brand-specific experiences for your customers through all channels. No engineers required. Great return and low maintenance costs. Our AI platform supports intelligent self-service. Solvy goes beyond traditional, rules-based chatbots. Our next-generation chatbot platform makes it easy for customers to have amazing experiences. Solvy is powered by AI and Natural Language Processing and delivers personalized customer workflows and fast self-service.

Hoory is an innovative AI support assistant designed to enhance customer communication and resolve the challenges associated with customer service. With round-the-clock availability and instant responses, Hoory AI guarantees a seamless user experience, eliminating the typical frustrations of customer service interactions. This state-of-the-art tool enables businesses to establish a superior customer service system, increasing efficiency and reducing costs. Additionally, Hoory AI improves the workflow for support agents by offering a shared inbox feature that ensures smooth communication. By leveraging the capabilities of conversational AI, machine learning, and natural language processing, Hoory AI represents the future of customer service. It automates routine tasks, provides immediate responses, and delivers personalized customer experiences, helping businesses handle inquiries more effectively and efficiently.

An airtual assistant is a chatbot that can answer questions and provide assistance to users on their website. It is interactive and human-like and can be used 24 hours a days, 7 days a semaine. The virtual assistant (also known as VA, virtual agent or chatbot) can be contacted by customers just like any other human agent. Thanks to a variety of AI technologies, including machine learning and reasoning, the chatbot not only understands what the customer is saying but also what their intent is. eGain's chatbot is a frontline support tool that allows customer service staff to focus on more difficult tasks. The VA acts as a guide and helps customers navigate the website. Virtual assistants can answer any questions and even help with shopping decisions. If necessary, the virtual assistant can escalate seamlessly to agent-assisted channels such as chat.

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

Drips empowers brands to have meaningful conversations at scale during key moments in the consumer journey by using AI-powered SMS, voicemail messages and scheduled calling. Our Conversational AI Platform was designed for brands that want to build transformative relationships with their prospects and customers. Drips can communicate with 175 people per minute while they are considering purchases and services. These conversations can last for weeks, even without the use of client-side resources. Every brand struggles to move people through its acquisition and retention channels. Drips provides a way for brands to connect with consumers via AI-powered SMS, scheduled calls, and voicemail messages. This gives them insights that drive action.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Nuacem AI is a global leader in conversational AI automation for contact centers. Its low-code platform enables enterprises to automate customer communications using intelligent voice and chatbots. With precise, reliable intent recognition, highly flexible dialogs, and seamless integration into backend systems, Nuacem AI creates superior user experiences and helps companies reduce support costs and improve scalability. Nuacem AI is available in SaaS and on-premises environments and supports conversations in any language and channel, including web, phone, SMS, and mobile apps. Since the company was founded in 2016, Nuacem AI has focused on simplifying business applications. As one of the first Conversational AI Companies, we created Customer experience design department and implemented innovative solutions based on existing systems at an early stage. Conversational AI is our DNA and is, therefore also an integral part of all our products and services. Nuacem AI’s worldwide client portfolio includes Cell C Limited, SANRAL, TDT, Murugappa Group, Trivitron, TVS, Symbiance Inc., Thomas Cook, SOTC, Quadrant Tele Ventures, Smartping, and many more.

CEDEX Technologies, a chatbot development company based in Kerala, India is a specialist. We are a dedicated group of chatbot and voicebot specialists. We create custom chatbots for each client based on their unique business needs. We develop, train, and design high-quality chatbots. Chatbots are rapidly evolving and will eventually replace humans in customer care, entertainment, news, delivery, corporate information exchange, and customer service. It may seem easy to create chatbots. A dedicated chatbot development team is needed to create a chatbot that meets your business needs. Chatbots are able to help customers 24 hours a day. Chatbots aren't prone to having bad days, they don't get bored easily and can provide better customer service. Chatbots are able to automate tasks that need to be done often and at the right moment.

All you need to build, train, and manage voice assistants is one place. Talkie is your one-stop shop for conversational AI. It allows you to create powerful virtual agents without writing any code. It is easy to implement. Scales on demand. Our voice assistants are easy to interact with. Customers can speak at their normal pace, interrupt, or change the subject at will, much like a conversation between people. Voice assistants are able to answer repetitive queries and provide support 24 hours a day, significantly reducing your contact center costs. To improve customer service, provide zero on-hold time as well as first-call resolution. Agents can spend more time solving complex queries and providing personal support. Customers will be less frustrated if they receive the same level of service and accuracy on every call. You can create virtual agents by using a drag-and-drop interface. This allows you to quickly create agents that help customers reach their goals.

Chatbots and voicebots assist clients throughout the purchase process. They can organize promotions and personalize your products and services. They respond quickly to clients and are available 24 hour a day via websites, mobile apps, and messaging. You can organize lotteries, contests, and quizzes using chatbots or voicebots. The admin panel makes it easy to create new and more effective customer engagement activities. Chatbots and voicebots can integrate with databases to gather information and profile job candidates. This significantly reduces the time it takes to recruit, both for the collection of CVs as well as the final selection. With the help of one central admin panel, hotel chains, fitness clubs, or other businesses can manage multiple chatbot scenarios with ease. Automated communication solutions can reduce maintenance costs, make it easier to manage content, and provide smoother updates.

Create conversational bots to use with video platforms such as Zoom, Google Meet, Facetime, and Google Hangouts. It's easy and takes only minutes. You don't need any programming knowledge, just write the conversation. Bots that use natural language to interact with users can be created. No IVRs, buttons, or other restrictive options. Simple, natural, and flowing conversation. Create rich, deep conversational flows. You can choose from the largest collection of conversational components (CoCos) in the world. You can create your brand ambassador, personal assistant or team member. Create a video bot, personalize the avatar and meet your users wherever they are. Our platform allows for easy integration into websites, messaging apps, online meeting platforms, and social media. We'll bring the chatbot wherever you are. Your own bot voice, video, or text can be created and published. Your audience will have a seamless experience while you reduce your team's workload.

Enterprises can use one platform to manage all aspects of the software development lifecycle. This gives them greater control, faster development times, and increased business agility. Conversational AI is the result. It drives business results. You can now expand beyond traditional channels and approaches with conversational AI-powered experiences that span all channels and offer superior service. Easy-to-use tools that work across teams allow you to get to market faster and allow everyone to collaborate on one project. This will also help to accelerate initial application development. Forums, tutorials, and pre-built expert designs models allow users to think like an expert while prototyping quickly. Sharing design flows and coding across multiple channels reduces the need for redo work by sharing and exchanging them. Technology leaders are under pressure to deliver unique customer experiences quickly.

Our intelligent conversational AI solutions allow you to easily and quickly service your customers. With just one click, you can build your bot in one language and have it understand over 100 languages. We are a platform that does not require any coding. Users can create and manage bots for their business without having to know any coding. Chat with customers via Facebook Messenger, WhatsApp, Google Assistant and Amazon Alexa. Our intelligent AI provides detailed insights into your conversations, and offers tips for improving them. Our AI technology powers the myBo bot, which assists customers of Belfius Insurance with their claims. This frees up time for human agents to deal with more complicated cases. Get a 30-day free trial account to create your own voice and chatbot. It's simple and requires no IT skills. You can try it for free, so don't take our word for this. Chatlayer is more than a conversation platform. It's also a partnership platform! Our trusted partners will help you get the most out our tools.

Customers can easily order and reorder products by speaking their voice. Customers can ask for coupons or deals to increase sales. Customers will be more engaged if they can search for products and receive personalized recommendations from your brand. Customers can easily find the closest store. Inform customers about events at their local shop. Customers can easily search for products using their voice and increase impulse sales by reducing friction. Customers receive personalized recommendations via AI to find products that suit their needs and tastes. Voice-based apps can be quickly built and put online. Modify templates as necessary and add voice interactions. We manage the backend infrastructure and backend on commercial cloud servers. App management for voice-enabled platforms via a central service.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

Sayint captures and transforms customer conversations into actionable insights. Relevant stakeholders can use this intelligence to improve, automate, or develop key business functions. Sayint captures and transforms customer conversations into actionable information. Relevant stakeholders can use this intelligence to improve, automate, or develop key business functions. Sayint allows organizations to audit 100% of conversations, rather than 2-3% as the industry standard. The platform alerts the relevant teams about possible threats and breaches, and helps reduce penalties. This makes it easy to create compliance documentation and proof. Sayint uses a holistic approach to capture key metrics such as C-SAT, NPS, and CES based industry benchmarks, and also shows customer journey reviews from different data sources, and proactively engages with relevant services.

Introducing Yuma: The AI Solution Revolutionizing E-commerce Support Dealing with high support volumes and inconsistent response quality? Yuma’s AI driven solution bring next-level automation to e-commerce, driving efficiency, lowering costs, and improving customer experiences. How Yuma Enhances Your Support System: - Reliable Automation: Yuma automates over 60% of customer inquiries, allowing your team to focus on higher-value interactions. - Effortless Integrations: Connects seamlessly with platforms like Zendesk, Gorgias, and Kustomer, so you can integrate it easily without disruption. - Peak-Season Support: Yuma’s AI-driven agents ensure 24/7 support and handle demand surges smoothly. - Cost-Efficient operations : Reduce support costs while providing quick, high-quality responses that foster customer loyalty. Curious about how Yuma can transform your customer support? Book a free demo and enjoy a 30-day trial to experience firsthand how Yuma empowers your team and elevates customer satisfaction.

Heyday's Conversational AI platform is for retailers. It combines the power and human touch of AI to deliver 5-star customer experiences. An online sales assistant that never sleeps can capture, engage, and convert leads. Heyday personalizes your website's customer experiences by connecting to your product catalogue to provide tailored search results and recommendations. Your associates are only contacted when customers are ready for purchase. AI powers Heyday to create the ultimate personal shopper experience. Are you overwhelmed by repetitive customer service inquiries? Heyday's powerful Conversational Ai technology eliminates repetitive customer service requests and saves your team time. This allows them to focus on customer conversations with higher value and our chatbot takes care the rest.

Our products and solutions enable customers to seamlessly move - from digital self service to human agents and back. They enable agents to spot customer context and drive Next Best actions. Managers can make smarter business decisions.

Amelia is the market-leading Digital Employee and Conversational Artificial Intelligence solution. It delivers the best elements human interaction - expression, emotion, understanding, and conversation - to user experiences every single day, resulting in deeper connections and greater business value. The Digital Employee Builder, powered by Amelia, allows companies to create custom-made, no code Conversational AI at scale for a variety use cases. This speeds up deployment speed and reduces time-to-value. Amelia's brain uses episodic, process, intent recognition, emotional intelligence, and process memory to respond to complex questions, process transactions, and provide personalized customer service. It's why Amelia is the industry's Most Human Artificial Intelligence™. Amelia keeps facts, concepts, as well as the associations between them, in her semantic memory. She can be trained to use them in conversations, from standard operating procedures (SOPs), to policy documents.

Customer satisfaction will improve with effective self-service and quicker responses to customers' questions. Personalized product advice, suggestions and simplified purchase decisions will dramatically increase your conversion rate. Automate your service and get tickets resolved quickly. This greatly reduces the workload for your service team. Mercury's unique dialog technology allows for unmatched context, personalization, as well as intelligent dialog. This technology allows for more complex use cases, and a better user experience. Active learning behavior has two key advantages. It increases dialog robustness, guides customers to the goal even when they ask difficult questions, and it leads to independent improvement in language comprehension.

Only messaging channels can provide customers with continuous, convenient, and ongoing conversations. Only Conversocial can provide your brand preemptive, one to one, and scalable conversational CX. Join the top brands around the world who believe in the power and potential of messaging. Conversocial can help you care for your customers. Conversocial makes it easy to resolve service-related issues and increase brand loyalty. Conversocial can help you acquire more customers. Adaptive automation drives commerce by delivering memorable customer experiences and boosting sales. Engage more customers with Conversocial You can retain your customers by sending targeted messages and creating personalized customer experiences through messaging channels. One Conversocial partner used Notify to initiate over 2.5 million two-way conversations. The average open rate was 78% and engagement rate was 8%.

The Tilde.AI conversational AI platform offers a new customer service experience. Multilingual chatbots are available with cutting-edge natural language understanding capabilities. This will allow you to help customers across borders and communication channels. Chatbots from Tilde.AI converse in the user's native language. Machine learning chatbots are able to understand textual and voice inputs, identify the user’s actual intent, and respond via text, visual media, voice, or text. Tilde is a European language technology research center and a pioneer in using neural network to process even the most complex, under-resourced languages. Our products and services have been used by thousands of people and organizations, including the European Commission and many multinational corporations like Microsoft, IBM, and others.