Alternatives to Press Ganey

Sogolytics, an experience management platform, allows companies to collect, analyze and use employee and customer data to drive business growth. Sogolytics is used by organizations across all industries to track interactions at all touchpoints with customers and employees. The best-in-class reporting delivers real-time, actionable insights that help to prevent and mitigate potential problems. SogoCX improves every aspect of a company's customer experience. This means improved conversion rates, simplified data management, and understanding customers to increase return on investment. Organizations can use SogoCX to measure key metrics like NPS, CSAT and CES. SogoEX software is used by organizations to collect and use data to improve engagement and reduce turnover. This platform allows HR and leadership to drive organizational changes through real-time feedback collection and employee engagement.

A platform for managing Omni-channel Experiences. You can do more than just survey. Power-up your experience management programs. All touch points can have an omnichannel experience. All data in one location. You can customize and share email surveys to increase open-rates. You can customize the subject, body, or share from an email address you choose. White-label your emails, and share. For feedback, share a QR code that can be scannable. Share the code with respondents. Respondents can scan the code to access the survey and take it. Generate multiple unique survey links for sharing surveys. These links can be tracked and used to measure survey performance. You can white-label your survey by using Custom Domain. You can embed surveys to engage customers and visitors on your website. You can embed the survey as a popup card, chatbot on your website, or inline embed. Our mobile SDK allows you to quickly create surveys and collect actionable information.

Semeon helps you to understand and prioritize large-scale customer, employee, and marketplace feedback data from any source, including social, reviews, and CRM data. Our platform automatically extracts multi-word concepts relevant to your data, measures sentiment, and generates insightful dashboards. Semeon technology is available in more than 10 languages. Government entities, security and defense agencies, brands, and organizations around the globe rely on it to improve customer experience, citizens' lives, reduce operational costs, and drive growth.

NextGen Healthcare is a leader in healthcare software and services that enables the transformation of ambulatory health care. NextGen Office (1-10 doctors) and NextGen Enterprise (10+ doctors) are smart electronic health record solutions that help ambulatory practices reduce the burden of documentation, improve clinical outcomes, connect to other health systems, increase provider and patient satisfaction, streamline revenue cycles, and foster healthier communities.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation. Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback. Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey. Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.

PatientIQ was founded in Chicago, Illinois. It serves providers, payers, and medical device & health sciences companies. The largest platform for healthcare professionals to connect and improve patient outcomes. Provide healthcare professionals with the industry's best technology to practice data-driven medicine. All stakeholders in the U.S. healthcare system are under increasing pressure. Objective measures of patient outcomes are crucial to assessing "value". Although measuring outcomes can be complex, time-consuming, expensive, and complicated due to technological barriers, they are the most valuable currency for value-based healthcare in the future. The next big market opportunity for digital health is a transparent way to measure, analyze, compare, and compare outcomes across stakeholders.

Transform feedback from likes, listings and comments into competitive advantage. Reputation is used by the world's most successful brands to build strong relationships with customers and communities. Online reputation management was invented by us and we are again leading the industry through our Reputation Experience Management platform (RXM). All in One Platform: From Reviews to Surveys and Social to Business Listings, Reputation platform gathers all your feedback into one platform. It also creates one tool that tracks all the metrics that are most important to you. Actionable Insights - Our advanced online reputation management platform provides companies with the tools to anticipate customer concerns and business needs. Your Data, Your Way: Create custom views and reports to discover what is most important. You can also import data from other sources to see everything in one location.

Greenway's mission to make a difference is to provide high-quality solutions that benefit our patients, their practices, and their communities. A comprehensive, interoperable healthcare software system and client service experience that meets the needs of ambulatory specialties. Our team of technology, financial, and clinical experts delivers solutions that help clients succeed in today's changing healthcare landscape. We are focused on the needs of our clients and deliver products and services that are based on client feedback. This allows us to provide better provider experiences. Easy-to-use and reliable medical software for ambulatory practice. Our client-first model provides a complete suite of data-based EHR, practice management, revenue cycle, and other solutions to help practices keep up with industry changes. End-to-end EHR, practice administration, and medical billing systems.

AnyRoad empowers top consumer brands with the technology, insights, and technology they need to deliver world-class live events and experiences. The way consumers and brands interact is changing. Market leaders spend more time online and in person with customers, which results in increased loyalty, higher revenue, and ultimately a higher lifetime value. AnyRoad makes it easy to deliver live experiences and events. We eliminate data silos and empower groups by combining registrations, payments, check ins, and guest communication with real time insights. With customized and repeatable workflows, simplify and scale your experience operations. This empowers teams to do more with what they have. To gain full visibility into consumer behavior, concerns, and delights, collect first-party data from events and experiences. You can quantify and understand the impact of your industry peers and benchmark them against it.

The only platform that enables all digital customer experiences. Built to eliminate silos Sprinklr is used by thousands of enterprises around the globe every day to market, advertise and care for consumers via 23 social channels, 11 messaging channels and chat. Why switch from fragmented point solutions and a platform that is purpose-built and unified to support your business? You can leverage the power to collaborate across channels and teams with a unified view and context of your customer to create better experiences for them. Listen to and learn from customers, market, and competitive insights, and then take action in real time. Real-time insight into brand awareness, customer loyalty, brand perception, and user satisfaction will help you to avoid guessing at your brand equity metrics.

While businesses know that experience is a competitive advantage, many aren't moving the needle. Revenue goes down, while customer scores go up. Why? Old, inefficient techniques such as monitoring apps and feedback collection can distract you from the important things. InMoment was created to change this. InMoment is introducing the Experience Improvement (XI), a movement that will transform the way your company approaches business initiatives. Businesses can use a unique combination of technology and human expertise to create profitable and effective programs that improve customer, employee and business experiences. Experiences are personal and emotional. They can be dynamic. It's the hardest part of your success. Find and prioritize the most important, emotional moments that will connect you with your most valuable customers and help you grow them.

Zebra Doctor offers online appointment scheduling and increased patient intake. It also manages digital reputation and provides a great patient experience. We cover the entire medical industry, from Primary Care and Dental Care to Medical Spas and everything in between. Telemedicine Patient Acquisition Mobile App Digital Reputation Digital Front Door EHR Customized QR Code Forms Our focus is on Practices, Patients and Processes. We are a turnkey healthcare solution provider that is constantly improving. We have revolutionized the patient experience by bringing doctors and patients closer together than ever before. Easy & instant communication Seamless televisits Real-time online scheduling Secure chat Reminders via email & text

IQVIA is trusted by thousands of organizations worldwide to accelerate drug development, improve product quality and safety and commercial effectiveness, get the right treatments for patients, improve healthcare delivery and access, and ultimately drive better outcomes. Connect data, technology and analytics to optimize clinical development. The result? The result? Faster decision making and lower risk, so you can deliver life-changing treatments faster. IQVIA offers specialized capabilities to customers in the healthcare industry, thanks to its foundation in data, advanced analytics and expert insights. Watch the latest from IQVIA data scientists and doctors, as well as other subject matter experts, on the topics that are important to you. You can find everything you need, from industry trends to how our capabilities are being applied to help, here.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

Optimize operations and create customers that last a lifetime with intelligent, connected omnichannel experiences. Customer experience management (CEM), is the art of designing and responding to customer interactions in order to satisfy or exceed customer expectations. This can lead to increased customer satisfaction, loyalty, advocacy and advocacy. A variety of customer experience management platforms are available to help you create and deliver omnichannel experiences, track customer interactions, and track them throughout your journey. They enable organizations to collaborate better and deliver highly personalized experiences at scale. OpenText™, the Customer Experience Platform, empowers Marketing and Line of Business teams to supplement existing systems of record such as CRM and ERP to create individual experiences for data-driven omnichannel experiences at scale.

QaizenX provides an experience management platform for people-centric companies. Our mission is to improve the customer experience and employee experience for businesses. Happy employees equal happy customers. Businesses should put employee experience first. Businesses can use our platform to collect feedback from employees and customers, analyze it, and then take action to improve customer and employee experiences.

Insocial allows you collect customer feedback at any time during the customer journey. This will allow you to gain actionable insights that can help improve your customer experience. Customer Experience (CX - This is the sum of all interactions between an organization and a potential customer. It is based on the customer's experience throughout each interaction compared to the expectations of that potential customer. If this is not the case, loyal customers will not be created and your company won't win over your competitors. At every stage of the customer journey, gather valuable customer feedback. Transform the customer's experiences into real-time information. Then, bring the feedback back your employees. Your online reputation can be instantly improved by using the experiences of your customers via your website, social media channels, and Google's search results (SEO & SEA).

Turn your product into a growth engine. Your users expect frictionless, product-driven experiences. Appcues will help you grow your business faster. Appcues is a better user experience that leads to more profitable and faster growth. We created the Product-Led Growth Platform. Appcues makes it simple to deliver exceptional user experiences at large scale and unify your company around the product's greatest lever for growth. Appcues assists companies in delivering positive customer experiences and scalable business growth. Personalized onboarding experiences will impress users. Make a great impression. Engage, educate, and guide users to value quickly to onboard and activate them. Using prompts and walkthroughs that are timely and contextual will increase feature adoption and engagement.

The customer experience platform that allows you scale customer-centricity across your organization. Brands can listen, learn, and delight customers. Over 10,000 frontline employees in leading companies are empowered. Global customer experiences on four continents. We have extensive experience in customer experience and have launched many successful feedback programs for marketing, customer service, digital, group operations, among other things. We also bring expertise from other domains to our partners to help them connect data across divisions and provide new insights that will create impact for their teams. The Resonate CX Platform is an end-to-end platform for customer experience management that is flexible and scale-friendly. This platform's analytical component is unique in that it visualizes customer data both structured and unstructured (e.g. Ratings and comments in one integrated environment

Verint Digital Feedback enables you to leverage Voice of your Customer to make faster and smarter business decisions. How? You can give your customers a voice within their Customer Experience (CX), on their terms. You can capture rich context about their feedback and then apply advanced analytics to take targeted and real-time action. The result is an improvement in the consistency and quality your CX, which has a measurable impact on your business. Verint Digital feedback has been a leader in the CX market for more than a decade. It is trusted by hundreds of leading companies around the world to turn Voice of Customer (VOC) into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

Wyng is a leading Privacy-First Marketing Platform. Wyng is built on a privacy-by-design API and zero-party data API. It makes it easy for brands and enterprises to deliver customer experiences which are always relevant, welcome, and compliant. Wyng is used by more than 250 brands and businesses to build trusting relationships with their customers. Create your own custom interaction or choose from dozens Wyng templates to engage customers, collect data and build trust. More relevant, engaging experiences increase conversion, collect data, build loyalty and increase purchases. Create world-class experiences with your brand in minutes. Instantly personalize and gain insights using accurate, clear zero-party data. Consent-driven, zero-party data produces better results without privacy concerns. Wyng services will help you accelerate your team and use flexible enterprise-grade tools that can keep up with the pace of the market.

Meet Liine, an AI-powered platform that simplifies the process of acquiring new patients for healthcare practices. Run your healthcare practice like a healthcare business. All phone and online inquires can be captured in one intuitive platform. Respond to interested leads within minutes, not days or hours. Instantly convert website form submissions to inbound calls. All your marketing and patient acquisition metrics automatically captured. Stop wondering why your practice is growing. With the clarity and conviction that comes from data, you can manage front-line operations. To improve patient experience and conversion rates, implement patient-centric phone messaging. To praise top performers, you can use individual performance metrics. Recognize staff members who book more patient appointments. The scheduling of relevant new patient opportunities is 76% easier for practices.

UXPressia is an all-in-one online solution for understanding customer, user, buyer, and employee experience, engaging teams, and driving successful digital transformation. Visualize your customer journeys, create personas, and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate with you in real-time. Identify relations between your mapping initiatives, and set up a team library for the team to store and reuse components and files to achieve consistency across all projects. Export designer-quality maps and personas and present them right from your browser online. Use one of 120+ ready-to-go templates for 10+ industries to start working on your project in no time. Training video & demo sessions on request | Help Center | Free guide and other materials, live events on personas and journey mapping | Support | Per-contributor price (Viewers are free of charge).

CareCloud, the best cloud-based EHR system and practice management software, will help you grow your practice. CareCloud provides a comprehensive suite of tools for healthcare providers and professionals of all sizes and practices. Concierge, a complete revenue cycle management system; Central, an easy-to use practice management tool; Charts is an electronic health record solution that allows for patient engagement and community; and Companion is a mobile clinical and administrative app.

Empowering patient consumers to triage their care to the right services and care. We help providers and health systems acquire new patients and keep existing patients by providing a better, more consumer-centric experience. We help improve patient engagement and outcomes. We offer plan members self-service symptom check, triage, and step by step guidance to help them find the most suitable, convenient, cost-effective and trusted in-network healthcare. We work with digital health, healthcare innovation and healthcare SaaS companies in order to enhance digital products with clinically-validated AIchat solutions.

Truven, part of Merative, provides a robust range of healthcare analytics and member engagement solutions designed to improve both health outcomes and financial performance. Their services include data-driven tools, benchmarks, consulting, and research, offering tailored solutions for healthcare organizations across the industry. With over four decades of expertise, Truven supports health plans, employers, government agencies, providers, and life sciences companies in achieving their operational and clinical goals. Their solutions focus on enhancing patient safety, optimizing workflows, and delivering actionable insights to drive better decision-making and healthcare management.

Tendo is a digital engagement platform and application company that creates a next-generation digital engagement platform. It will connect patients, clinicians and caregivers throughout the care process, making "what if" a "we can". Tendo is changing the way healthcare is done. Tendo is a software company with a mission to provide exceptional healthcare experiences, better clinical outcomes and greater efficiency for patients and caregivers. We see a way to create a more connected, healthier world where healthcare is easier to deliver, manage, and maintain. Tendo's unique approach is based on decades of industry experience in software, healthcare, and other industries. Tendo's apps combine enterprise-strength workflows, deep application functionality, as well as consumer-grade experiences. We are building a cloud-native platform which is flexible, scalable, and configurable.

We are introducing a new era in engagement. Upfront's next-generation platform for patient engagement, curating hyper-personalized healthcare experiences to win patient loyalty and guide each patient to optimal care. Personalize every interaction with patients to win loyalty. Patients are being lost in a broken system and both patients as well as healthcare providers are paying the price. Rethink your approach to patient engagement. Upfront will help you get to know your patients better and make it easier to access care. Upfront is challenging the traditional "one-size fits all" approach to patient engagement. Our patient engagement platform eliminates technology fragmentation and guides patients to the necessary care through proactive, clear and highly personalized omnichannel communication. This empowers patients to take control of their own health. Healthcare's most underutilized resource is the patient.

Access timely, comprehensive data to improve patient outcomes, decrease costs, and grow your company. Our solutions unlock the power in your data to provide comprehensive views of your patients, members and prospects, as well as your organization and community. This will help you improve your quality of care, increase revenue and comply with compliance guidelines. Our solutions are statistically significant, deidentified and targeted data sets that help you understand local, regional and national trends in healthcare use, population health, as well as the impact of social factors on health. To help you achieve your goals, connect with peers and Change Healthcare experts, share knowledge, and exchange ideas. A seamless, unified experience will attract and impress patients and increase engagement, loyalty, as well as revenue. Your patients can shop for services, book appointments, fill out forms, and pay for care online.

Solv is a virtual care, scheduling and patient engagement platform that has been proven to increase patient satisfaction and increase visit volumes. Solv is a digital presence that allows providers to provide convenient and accessible healthcare to patients. - Online self-scheduling - Digital registration for insurance capture and electronic consent Online Payment - Video telemedicine - Automated waitlist management, optimization Secure chat - Feedback, surveys, and reputation management - Acquisition of new patients Portal for returning patients loyalty Solv offers three solutions that engage patients, increase their visit volumes, and improve patient satisfaction. Solv Patient Experience OS - Solv Telemed Solv App for Patients

Wambi is the difference. It uses the real-time patient voice and inspires others to improve healthcare experiences. Our SaaS solution is fully configurable and helps increase employee engagement, decrease clinician burnout, improve patient satisfaction, and reduce clinician burnout. Play Moments Move Us, the official podcast of Wambi. Take a moment to reflect on your own experiences of authentic connection with Rebecca Metter, CEO at Wambi. You will also hear the stories of extraordinary leaders and the moments that inspired them. Healthcare executives can increase team member engagement, reduce clinician burnout, and support your workforce strategy to achieve data-driven impact. To feel valued at work and realize their contribution, staff members can share and receive personalized, real-time recognition from their peers, leaders, patients and their families.

Our AI-driven technology transforms healthcare data from both structured and unstructured into a reliable, high-quality, standard dataset that can be used throughout your organization. It is the industry's best. Our products and services allow you to access data in near real time from disparate systems. This allows your administrative and clinical team to reclaim that time for quality and research. Our products and services can be used to collect, analyze and act on data regardless of its source, therapeutic area, organization department, or existing reporting or BI tools. Atlas combines human expertise with the power of AI to automate the time-consuming task of finding and understanding patient data for clinical registers. Cartographer analyzes, interprets, and interprets patient information across all platforms. He also standardizes the data and makes data recommendations.

We are passionate about improving your health and wellbeing using a data-driven, predictive approach with a human touch. We listen and understand. We analyze and understand. SPH Analytics has over three decades of experience in healthcare survey administration and market-leading analytical solutions. We have the expertise and experience to manage your entire survey administration process and empower you with our advanced survey analytics to take targeted action. SPH uses sophisticated statistical methods such as bootstrapping, Bayesian analysis, Bayesian analyses and neural networks to create insightful analytics that provide insight into member experience. Engaging with patients and their members in a targeted, personalized way is the best way for them to encourage healthy behaviors and provide education that sticks.

Digital patient engagement is key to the entire health journey. Get Well is a leader in personalized care with more than 20 years of experience in digital patient engagement. We connect the science and art of patient engagement to provide digital technology that assists patients at every stage of their healthcare journey. Get Well's digital engagement tools allow patients to access the information they need when they need it. This results in better outcomes and a more equitable healthcare system. Get Well provides personalized care to engage modern healthcare consumers at all stages of their care journey. Our digital patient engagement solutions provide the right information at the right moment, with the patient's specific needs in consideration.

Watson Health is able to support digital transformations of our clients because of its core strengths, industry experience in healthcare, advanced technology solutions, including AI, blockchain, data and analytics, as well as our reputation for trust, security, and our core strengths. We help organizations become more efficient, resilient, and robust institutions that can fulfill their mission to their communities. Watson Health solutions help optimize clinical, financial, and operational performance. Watson Health solutions can be used to improve programs for vulnerable populations and apply analytics. Watson Health solutions can help you improve clinical trials and produce real-world evidence. Watson Health solutions help payers manage members, performance, and business networks. Watson Health solutions for benefits analytics, engagement, and business continuity.

LivePerson's Conversational Cloud is a preferred choice for some of the most innovative brands in the world. Our AI-powered Conversational Cloud made it possible to have over a billion brand - consumer conversations. We make it easy to make purchases and ask questions in the same messaging channels that consumers use every day. LiveEngage now has the Conversational Cloud, an AI-powered command centre for consumer conversations. Intent Manager allows you to see the intentions of your customers in real-time, as well as how well they are being fulfilled and those that can easily be automated. Create chatbots powered by AI that can work with human experts to fulfill the needs of your customers at scale. Conversation Builder is a simple and intuitive interface that allows you to create automated conversation flows. Conversation Manager is a dynamic workspace that allows you to interact with consumers and manage conversations. It is available on both desktop and mobile.

Your data can be used to improve the outcomes of your clinic and patients. InSightive converts your oncology data to insights that you can immediately put into use. Use oncology-specific relationships to normalize and structure your data. Tableau visualization is a market leader and uses oncology-specific tools to improve clinical performance. You can use InSightive in ARIA, a standalone desktop program, or any web browser. Quickly customize templates to help you work with payer mix, referrals, and operational performance. Quickly aggregate activity data and get operational insights. Our service makes it easy to query your data in new and thoughtful ways. You will see your query results in minutes, which means you can change policies or treatments in just hours. Your patients will benefit from the experience of all previous patients. Varian can be integrated into your workflow by our data specialists.

Your data can be put to work immediately. Experience Platform, the core of Experience Cloud products is an open platform that transforms all your data, Adobe and non-Adobe, into robust customer profiles that are updated in real-time. It also uses AI-driven insights that help you deliver the best experiences across all channels. To create and improve real-time customer profiles, you can bring in data from multiple sources. Checkmark Data validation and standardized XDMs make data easier to understand. Checkmark Start personalizing experiences by using your real-time customer profiles. Checkmark Activate profiles across channels and devices with our dynamic identity graphs. Experience Platform offers powerful application services with unparalleled functionality. All customer interactions can be analyzed in one interface. For instant personalization, activate real-time customer profiles. You can create individual journeys that adapt to customer behaviour.

Experience.com, an enterprise experience management platform that is fully automated, can be used to manage social media. *Receive feedback at every moment of the customer journey. *Build the best CX and EX programs to drive behavior, analyze feedback data and win. *Deploy workflows or APIs to place experience data where it belongs in order to drive business results. Our Products Core platform - The Experience Management Platform +Campaigns (Surveys). +Reviews Management +Listings Management +Workforce Engage +Professional Profiles +Social Media Monitor Experience.com offers more information about our product offerings. *Pricing will be adjusted based on the company size and number of users. For more information, please contact our support and sales teams.

Engage more quality prospects with ion, the best interactive platform to create data-driven experience without any developer code or tech-savvy resources. You can now use your existing team and existing content to create experiences that drive results. These are some of the top brands' case studies! ion offers a wide range of services that will increase your bandwidth and get the results you want without affecting your budget, time, or schedule. Our platform and experience are used to create award-winning work. We'll even create it for you if you don’t have the time or desire to create your own interactive, data driven experiences.

AI can help you create amazing experiences. It can be difficult to design and deliver the perfect customer experience. Adobe Sensei makes it easy with AI and machine learning. It helps you create effortlessly, make informed choices, and target marketing to achieve better results. See our new video to learn more about Adobe Sensei.

Your customers deserve a better experience. Zoho CRM Plus, a unified customer experience platform, helps you deliver exceptional customer experiences to all stages of a customer's lifecycle. It also converts them into brand advocates. Engage customers through multiple channels at every stage of their lifecycle. You will always be notified of the latest developments through different media. You can manage conversations with multiple teams from one thread. A better customer experience starts with aligning all your departments and making sure customers are at the heart of everything they do. Zoho CRM Plus unifies all your support, sales, marketing and sales teams and gives them the toolset to do this. Zia, Zoho’s AI-based voice assistant, allows you to collaborate intelligently across your teams. You can use Zia to predict business trends, suggest the best time to reach a customer, find ticket sentiments, and provide intelligent business dashboards.

The Customer Experience Platform from IC aims at helping businesses grow and increase customer loyalty. By offering a comprehensive CX platform that taps into an engaged and verified community loyal customers. This platform allows customers to access more reliable and faster insights, with higher response rates than other traditional survey methods.

Alida provides both broad feedback and deep insights from customers so that you can make decisions together, not for them. Alida is the only global CXM platform and insights platform that allows brands to gather and act on both broad feedback and deep insights. Delivering world-class customer service with actionable customer intelligence. Alida is an unfair advantage over some of the most successful brands in the world. By listening to and acting on the thoughts and feelings of your customers and employees, we help you make high-stakes decisions. It's the best way reduce customer churn, create meaningful experience, and discover new market opportunities.

Deliver exceptional customer service where it matters to grow your business. GemSeek CX platforms enable companies to win and grow customers worth millions. You can measure how well you keep your promises at all touchpoints and gain clarity on how to transform your business so that customers are delighted beyond satisfaction. It is a scalable solution that will give you clarity and help you make informed decisions every day. It can help you increase customer satisfaction by at least 15%, retain 40% more customers, generate 10% more revenue through closed-loop customer feedback initiatives, spend 30% less on customer service, and retain 40% more customers within the first three years. GemSeek's customer experience platform allows you to create multi-country programs that help you understand the factors that impact customer satisfaction. You can measure customer experience across all channels in real-time and identify key satisfaction factors. Recommendations based on AI for growing and retaining customers

AskNicely is an innovative customer feedback platform that uses the Net Promoter Score (NPS) to measure and improve customer experience. AskNicely allows brands and businesses to collect feedback through one-touch surveys. The team can share real-time insights with them, as well as empower them to take immediate action based upon customer feedback. AskNicely integrates with many of the most popular tools that businesses use every day.

Faster, Smarter Growth. Kizen helps companies grow faster and work smarter by leveraging cutting-edge technologies like intelligent automation, digital assistants, big data, and AI. Our next-gen software platform with Zoe, the world’s smartest digital business assistant, supercharges productivity and accelerates profitable growth. Marketing with Zoe - Marketing with Zoe lets teams effectively target their entire addressable markets with hyper-personalization to convert more buyers into loyal customers. Sales with Zoe - Sales with Zoe helps close deals faster by giving every team member useful insights and serving as an intelligent personal assistant for time-consuming tasks. Experience with Zoe - Experience with Zoe is the best way to manage all your interactions in one place, gain insights into client experiences, and pinpoint areas for improvement to maximize customer value. Insights with Zoe - Insights with Zoe (Beta) delivers actionable, decision-grade insights through dashboards, reports, and alerts. Data with Zoe - Data with Zoe is the smartest place to store all your most important data, allowing even the most complex businesses to deploy an intelligent, unified data platform in days.

Luminoso transforms unstructured text data to business-critical insights. We empower organizations to interpret and act on the information people give us by using common-sense artificial intelligence. Luminoso requires little setup, maintenance or training. It also doesn't require any data input. Luminoso combines the world's best natural language understanding technology with a vast knowledgebase to learn words from context - just like humans - and accurately analyze text in minutes instead of months. Our software offers native support in more than a dozen languages so leaders can quickly explore data relationships, make sense out of feedback, and triage queries to drive value. Luminoso, a privately held company, is headquartered in Boston MA.

Businesses that are customer-centric want to know which issues are affecting their customers' journey. It's difficult to create a data-driven strategy to address these issues effectively. Keatext gives a head-start by analyzing feedback, generating AI-based suggestions on what to tackle first and delivering them in a report that is ready to share. Assess your customer experience strengths and weaknesses based on the impact they have on customer satisfaction. AI-based recommendations will bring you the most important issues. Get an executive summary using GPT's language-generation to deliver Keatext recommendations in a report that's ready to share. Monitor and discover trends in customer satisfaction with a customizable dashboard. Connect to your preferred platform such as Zendesk Surveymonkey ServiceNow Qualtrics.