PDF Guru Reviews

Summary: I’m extremely disappointed with PDF Guru’s customer service. Despite requesting a refund for an unauthorized charge, they refused, hiding behind rigid refund policies. I only intended to use the service once and contacted them promptly, but they showed no flexibility or genuine effort to resolve my concerns.

This lack of consideration for customers is unacceptable. I won’t use PDF Guru again and caution others against subscribing unless you’re okay with unexpected charges and unhelpful support. Customer satisfaction clearly isn’t their priority.

Positive: Nothing to say about its pros and all are disappointments!

Negative: N/A.

Summary: Horrible they never refund you
They don’t tell you when they’re charging
They are based in Greece and are scammers

Positive: Nothing
Horrible
Don’t refund
Don’t advise when charging
Don’t like where they’re based
They are scammers

Negative: Never ever provide card details to this company as you will automatically become a member even if you use it as a one off.
Not only is the service ridiculously priced at USD 50 per month however they will also not notify you when your card is being charged.
When I picked up the charge within a day they also refused to refund my money.
I highly recommend never using this company.

Summary: This is unacceptable and feels like a scam. Companies like this should focus on creating a service worth the money instead of exploiting customers with unfair practices. Save yourself the frustration and look for a more honest alternative.

Positive: N/A.

Negative: I strongly advise against using this service. They operate on an abusive subscription model. I canceled my subscription after paying the initial 1 euro, but they still debited 50 euros from my account without authorization. When I reached out for a refund, they refused to return my money, hiding behind their so-called "policy."

Summary: Unethical. They tie you into a subscription that they don't inform you about upfront and then hide behind bogus terms and conditions to avoid giving you a refund. So many people have complained about this practice and yet they continue to operate in this manner....If there was an option for 0 stars, I would give them that. This company is not sincere or serious about providing a good service, they just want scam people out of their money.

Positive: Nothing.
Seriously, nothing.
Yo can tell this by visiting any reputable review site and seeing how many people have the same complaint about their business practice and yet they continue.

Negative: Unethical.
Scam.
Do not value customer satisfaction or feedback.

Summary: Avoid this company at all costs! I will be reporting them to consumer protection agencies and my bank to dispute this fraudulent charge. This has been an incredibly frustrating and time-consuming ordeal.

Do not trust them with your payment information!

Positive: None.

Negative: Had a terrible experience with PDF Guru. They charged my account $499.99 without my consent, and I never even subscribed to their service. This is completely unacceptable and feels like a deliberate scam.

When I reached out to their support team, I received no meaningful response or resolution. After doing some research, I found countless complaints online from others who experienced similar unauthorized charges. This pattern shows a serious issue with their business practices.

Summary: Very bad experience, give me back my money! I will write this review everywhere. Unacceptable behavior.

Positive: This website works well but it's a scam, it charges you to try then charges you more without authorisation.

Negative: SCAM website, they charged me 49.99 without authorisation! Give me back my money!

Summary: Your "monthly subscription" was automatically renewed after the 7-day trial period.

Positive: I use it once as pdf converter.
Some time ago, having to convert 1 single file into PDF, I paid about 1 Euro (and I never used it again) and perhaps I didn't read some contracts as they were in English and I was in a hurry.
I only noticed today that you charged me 49.99 euros per month on PayPal as it is a "monthly subscription", which I cancel immediately with an email.

Negative: Read carefully!!!! the because one single use is a subscription with 49,99 euro for month until you canceled it.

Summary: Terrible pdf guru do not use . They tell you free trial and you get hit $76 I WANT MY MONEY BACK AND HUNDREDS OF PEOPLE BEEN SCAMMED

Positive: They take your money without authority. Just look them up on Facebook and see for yourself

Don’t trust them they promote free and you hit hard

Negative: Terrible decision to take the risk and see this review don’t get caught

Summary: These guys are a scam. Run.

Positive: None.

Negative: Scam PDF guru is a scam, they lured me in with $2.5 and wants to charge me $72. Moreover they have locked me out of the app so that I can’t log in to.

Summary: It was absolutely terrible. I had to close my bank account of ten years, hire an attorney, contact the police and the company could have simply refunded me the number of fraudulent charges from
Their company in one month. But they refused.

Positive: This company is a scam and they will fraudulently charge you numerous time. I had to get an attorney and close my bank account.

Negative: They are scammers and swindlers. They opened multiple accounts under my email address when I asked to close the account, and then refused to refund me.

Summary: I only discovered the fraud on October 31, 2024, as I hadn’t been regularly reviewing my bank statements.

Positive: Nothing.

Negative: PDF Guru operates 26 Stavrou Street, Strovolos 2034, Nicosia, Cyprus.
Unfortunately, PDF Guru appears to be engaging in fraudulent practices, as reported by numerous individuals on various review websites. I, too, have fallen victim to their unauthorized billing.
On 1 August 2024 I completed a one-time payment online for $1.52 to PDF Guru to convert a file from pdf to Word.
On the following dates, they charged me recurring fees for a “subscription” I never authorized, as follows:

07 Aug 2024: $76.77
06 September 2024: $73.99
06 October 2024: $72.54
31 October 2024: $76.51

Since then, I have reported PDF Guru to the Australian Federal Police, the Commonwealth Bank of Australia, and the Cyber Crime Authority in Australia, with the hope of recovering the funds that were unlawfully debited from my credit card account.

Summary: Avoid because their main focus isn’t on the service and customers that want to use but rather on how to scan people with their free trial nonsense that doesn’t work anyway

Positive: Nothing good about this.
Avoid like the plague.

Negative: Just when automatic subscription takes $50 for one month for the service you have never ended up using as the produced document a year ago was not good enough and you beg the customer care to refund your hard earned money as you’re single mother and pregnant and they just say no because of a refund policy.
Yeah, one of those.

Summary: I wanted to convert 1 pdf document and used this service. It was online and asked only that i upload the document, then asked for my email address in order to download the conversion. Turns out you'll be asked to pay 95 cents (once only payment for limited use).
Worked fine - converted to .jpeg and downloaded.
Just after 2 weeks later i was billed for €49.95 "Subscription fee".
I had also used PDF Guru to do the same, also the same online format and also costing 95 cents for limited use. This time i was billed for €39.95 again for subscription.
On their site it's explained that you can log into your account and from there cancel any automatic payments...
I can't do this as i don't have an account to log into.

On line there was no single warning that you were about to sign up for any membership or subscription service.
Therefore i can only assume that this is purely an illegal Scam.
I am now in contact with visa to register a dispute claim against this company.
Mail complaints to the service desk are automatically answered and don't appear to offer any resolution.

BEWARE Thebestpdf.com and PDF Guru are both
run by the same people and are apparently just SCAM sites that are trying to defraud you for services you haven't been made aware of or been informed about

Their feedback, as you can see by all the complaints here on Trustpilot, is an automatically generated text. From what i can see everyone receives the same answer. I recommend that you contact your bank, credit card or PayPal and make a complaint by them and ask for a dispute procedure regarding any further attempts at monthly billing. I suggest that you also make a complaint to google as this is clearly a Scam site.

Positive: Nothing they only want to steal your money.
They sell the product by offering it as free to use but with limited functionality. Then you find out you'll need to pay 95 cents (that's how they get your credit card number or PayPal account enabling them to set up recurring monthly billing). you'll be asked to give your email address to download your document and hidden is your agreement for subscription and to make an account.
Then you're trapped. Complain immediately to your bank, start a dispute procedure immediately.

Negative: That they will steal as much money from you as they can, you will be unable to cancel or stop them without the help of your bank, credit card company or PayPal. These are professional criminals.

Summary: Horrible. I will be advising everyone I know NOT to try this as it’s like throwing money into the trash.

Positive: Nothing. It didn’t work at all. I tried to use it and it would not convert anything into a pdf. Waste of time and money

Negative: Everything. I tried the $1.99 week trial and could not get it to work at all. I requested it be cancelled as it was useless and 7 days later I got charged $49.99 regardless. I requested a refund as soon as I got the notification that they had charged my account and got a message back refusing and instead offering me a lifetime membership. Absurd!!!! I didn’t even get any use out of the week trial, and now I’ve been charged for a month that I won’t get to use cause it DOESN’T WORK!

Summary: Worst experience I’ve ever had, never had a problem before with any other company, they are just a scam!

Positive: Warning!!, company is a total scam, customer service rubbish, don’t solve any problems. Seriously avoid!!!!

Negative: -Agreed to pay £0.99 which received a bill for, now I’ve been charged £0.99 plus £49.99. Customer service are rubbish, they said it’s not refundable when others companies do refund your money. Avoid!!!