PDF Guru Reviews

Summary: Nick (Customer Care)

Jun 19, 2024, 01:49 GMT+3

Dear XXX,
Thank you so much for getting in touch!
 
As far as I see, your subscription has been automatically renewed after the expiration of the Trial Period that was purchased on June 10th. Unless you cancel your subscription, you authorize us to charge you for the renewal term. To avoid being charged, you must affirmatively cancel a subscription at least 24 hours before the end of the subscription period.
 
Since the subscription was not canceled, the subscription fee was withdrawn from your account. For more information, you may check the Subscription Terms.

We value your experience, and we're sorry for any inconvenience caused. Our goal is to ensure a smooth and informed experience for all our customers. The subscription terms, along with the specific products you opted for and their total cost, were clearly disclosed during the trial offer purchase process.

Be kindly informed that after the purchase of the Trial Period, we send the billing letter with the information about the further charges. It might have happened that our letter was identified as Spam by your mailbox. In such a case, please, go to your Spam folder, locate our email, and open it, then at the top of the page, click Not Spam.
 
Getting back to your refund request, I understand that sometimes things don't work out, but I'd really love it if you gave us another shot. For now, please, be informed that your subscription has been cancelled so no further charges will be withdrawn from your account. No worries about that. 
 
Nevertheless, since we do value each customer, we would like you to consider accepting one offer: a Lifetime Plan.
 
Kindly note that the Lifetime Plan will allow you to obtain all features for free and you will not have to pay for the subscription anymore. Moreover, you will have this access forever. We would greatly appreciate it if you could consider this offer as well and let us know your thoughts on that.

On behalf of the entire team, we deeply apologise for any inconvenience this situation has caused you and hope that you'll decide to give us a second chance. 

I am looking forward to your reply!

Positive: PDF.guru promptly rejected my email request to cancel & refund the $49.99/monthly fee I did not agree to.

Negative: Tried the service for 99 cents & then received a debit to my acct. for $49.99/monthly. Requested a refund but pdf.guru refused. (pdf.guru response below.

Summary: Abhorrent business practices, plenty of alternative free and paid services that don't rely upon deceit to get grow their customer base.

Positive: Sadly any pros were wiped upon extortion. I cannot in good conscience articulate anything in the positive for this business.

Negative: I needed to fill out a lengthy PDF form. I stumbled upon this webpage and it took me straight through to editing my document on their site. Initially it worked well, so I proceeded with a the 30-minute task. Upon finishing, I am slapped with a payment request to access everything that I had been doing for the last hour. I felt extorted. I would have gladly paid up front had I know, but after investing the time, I just wanted to get on with my day. Despite feeling misled on principle, I paid the US$0.99 for my file. Still reeling from the gross experience of a pushy deceptive business transaction, I thought I would log in to see if they had ADDITIONALLY snagged me into a subscription that I would never ever ever consent to. And indeed, there it was, next charge due in 7 days at an obscenely high price. Immediately cancelled. For unsuspecting users which you will see all over the internet reviewing this business, some people don't realise until much later that not only are they initially extorted, but if they give into the extortion to receive their one-time file, they then get charged AGAIN. PDF Guru, you should be ashamed of yourselves.

Summary: Very bad experience... I don't recommend it at all and I won't be using their service ever again... their company needs to be sued.

Positive: None.

Negative: Bunch of thieves... nothing clear about their charges... bunch of liars... they claim a good service... reality is way far from that... they suck people's money and that's their goal... when I tried to download the merged PDF file, it failed maybe 10 times before succeeding finally... what a scammy website!

Summary: Terrible. I reported it as a fraud. This is a terrible company. A scam from start to finish.the whole concept is built on a scam. Do not fall for the scam. Do not even try. You will regret it.

Positive: Nothing. The whole concept is built on a scam. Do not fall for the scam. Do not even try. You will regret it

Negative: This is a scam. You use a service with a .99 cent fee and a week later you are charged $49! Beware of this company.

Summary: Give people’s money back! It’s just disgusting the way you cheat on the customers.

Positive: SCAMMERS! There is absolutely nothing positive to say about this shit company THIEVES!! It’s just disgusting

Negative: SCAMMERS! They subscribe you without even realizing and make you pay 50 bucks, you are such a THIEVES!

Summary: However, the subscription did not appear under my Subscription on Apple so I had no idea about it.
So be very careful on this one time payment and read carefully because they are stating this thing that automatically they will charge the account monthly on a fake subscription basically.

Terrible treatment.

Positive: Easy to use.

Negative: Please avoid this company as it is totally scam. You pay for a one time use which I didn’t mind at all and I thought it’s a cool think but after that they automatically charged me 49,99€ out of nowhere based on a subscription I never agreed or intended to apply for.

Summary: CRIMINAL ACTIVITY - STAY AWAY! The business informed me I took out a subscription - UNTRUE. I took my money, IGNORED me for two weeks, then said it will be returned within 2 days, then it became 14, then it became they are investigating. IT IS A FRAUDULENT SCAMMING BUSINESS. The people that work there should be ashamed of stealing from others. PLEASE DO NOT SUPPORT - STAY AWAY FROM THIS CRIME!

Positive: N/A.

Negative: This fraudulent business STEALS. Please please please do not fall for their lies. It is disgusting. I never signed up and then $50 was deducted from my account. It is so awful to think someone can steal because they are too lazy to work. Please do not use them!

Summary: They came up in Google for a free PDF 2 Ebook conversion. I followed all instructions, including giving them my email (which is reasonable). Then, to download my ebook, I would have to buy a 7-Day Trial for $.99 at the bare minimum. The choices only went up from there and quickly. They're using the classic bait & switch tactic for a mere $.99, therefore an incredibly untrustworthy company.

Positive: Nothing at all. Due to the extremely poor marketing tactics, I found this software useless in every way feasible.

Negative: False advertising and misleading from the beginning.

Summary: Fraud, false advertising. Not true to word. Fraud. Scam. Not worth it. Terrible customer service. Fraud

Positive: Absolutely nothing positive. It's a fraud , false advertising, not much use of this software. Fraud.

Negative: Fraud. Agreed price was $0.99 per one time use. Ended paying 60+ bucks.

Summary: Appalling customer service. The design of the payment section of the website leads a customer to choose between a paid trial and a paid subscription. One has to then read the 'small print ‘ beyond this to discover the trial period needs to be cancelled or a subscription fee will be billed. The company claims a reminder email will be sent but I did not receive this. I explained the mistake to customer service and requested a refund. They refused.

Positive: Nothing. I do not have any positive comments to share but have plenty of negative comments about the practices employed by this company.

Negative: I only wish I had read the reviews before purchasing. I too opted for the 0.99 trial and was shocked to find $49.99 deducted from my PayPal card a week later. I contacted the company and explained my situation but they refused a refund. When I kept pushing, they simply stopped answering my emails. Like others, I did not receive an email alerting me me to the upcoming charge as the company claimed. DO NOT USE THIS COMPANY.

Summary: Totally bad service. They should be clear with their terms and even send reminders of renewal before they renew subscriptions.

Positive: I did not like anything about the app or their service. They ripped me off when I signed up for a week. They renewed the subscription at a higher cost than I had chosen initially. Why deduct more than $50 for a week's subscription of $0.99. You deal with them at your own risk.

Negative: I liked that I could use their app to edit my pdf document. There aren't many apps like that. They should be truthful to consumers. Ripping people off of their hard earned money is not a good practice.

Summary: This is an example of the worst type of scam. Without conscience they steal your money. Beware and avoid.

Positive: Absolutely nothing This company is a disgrace. May the fleas of a thousand camels infest your armpits on your luxury yacht

Negative: Disgraceful company relying on misinformation and not noticing exorbitant charges after initial 0,99c charge.

Summary: Beware of the PDF Guru and their trial period. Should you choose the $0.99 USD option it is important to understand that you will be signed up for a subscription at a cost of $49.99 USD per month. When I saw that this money had been withdrawn from my account I contacted PDF Guru and they stated that they had sent me a letter to confirm my subscription. This letter from PDF Guru was never received by me.

Positive: The PDF Guru website is slick and deceptive. It's ease of use distracts the user from looking more closely at the fine print which displays further down the page in small grey print.

Negative: PDF Guru are deceptive in the online practices. PDF Guru make no mention of money until your document has been converted. PDF Guru sign you up for a subscription, access your credit card or PayPal account and begin charging you $49.99 USD / $80 AUD.

Summary: I lost money on this stupid app. Do not do it. Not worth it. They clearly state the will not issue a refund if you are not aware of the price after the introductory offer and want your money back.

Positive: It was fast and easy to use, and it was really simple to convert from pdf to text. So, I liked it because I needed something that was quick and got my word document sent over fast.

Negative: After the $7.99 introductory offer, I was charged $49.99 on the 6th day of usage. It is a scam.

Summary: I have never encountered a website company that offers a trial session, which would automatically turn into a paid subscription for the service. However, PDF Guru is a scamming website company. They advertised a $0.99 one-off PDF conversion service, but when I paid for it, they obtained my credit card details. After 7 days, they did not email or notify me, but they charged USD49.99 on my credit card as a subscription fee without my consent.

Positive: Nothing. This website is a complete scam, there is nothing genuine about it. I strongly advise against using this product.

Negative: I wrote an email to the company to request a refund because I did not receive a confirmation email from them before making the payment. However, they claimed that they had already sent me an email, and that it may have ended up in my SPAM folder. How can a website company process a payment without confirmation from the user? This seems like a complete scam! Unfortunately, I am one of the victims who paid USD 49.99 for nothing.