PDF Guru User Reviews

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  • Name: Frederica W.
    Job Title: User
    Length of product use: Less than 6 months
    Used How Often?: Yearly
    Role: User
    Organization Size: 20,000 or More
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Beware

    Date: May 12 2024

    Summary: Extremely unsatisfactory experience. Customer service is unhelpful. There is no willingness to try to find a satisfactory resolution of a complaint.

    Positive: It did the job of converting the file, but you can't see the cost until you have gone through the trouble of uploading etc and provided your email address.

    Negative: Very misleading advertising about pricing. I paid for a 7 day trial then woke up this morning to discover I had been subscribed for a monthly fee of $49.99 USD (more than $70 CAD). Customer service claims a billing notification was sent, but I received no such email. There was no willingness to find solution. Terrible customer service. This is a money grab.

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    PDF Guru Company Response
    Date: May 13 2025
    Dear Frederica! Thank you for sharing your experience, and we’re sincerely sorry to hear that you felt misled. PDF Guru does offer a 7-day trial for $0.99, which automatically renews to a monthly subscription at $49.99 USD unless canceled before the trial ends. This is stated in the terms at checkout, but we understand how frustrating it can be if this wasn’t clear at the time. Our system is set to send a billing confirmation email upon signup, and we recommend checking your spam or promotions folders as well. That said, we take your feedback seriously and are actively working to make our pricing and communications more transparent. If you haven’t already, please reach out to us directly at support@pdfguru.com so we can take a closer look at your case.
  • Name: M D.
    Job Title: Investigator
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    DO NOT USE this site

    Edited: May 01 2024

    Summary: Be careful!

    Positive: DO NOT USE this site, as there are so many victims being conned by this website.

    Negative: They advertised a $0.99 one-off PDF conversion service; when you pay for it, they will get hold of your credit card details. At this stage you will think you are only paying for $0.99 and this is an one off service.

    However, 7 days later, they will not email or notify you, but they will process a credit card transaction out of your credit card for USD 49.99. There is no warning or email notification. (They say it could be an email in the spam but NO email at all after I checked)

    When you email their customer service for a refund, the will not do a refund, and you will be out of the pocket for USD 49.99 for nothing. Their service was pretty average, the one-off PDF conversation I bought does not work as it advertised.

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    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for your feedback, and we're truly sorry to hear about your negative experience. We understand how upsetting it can be to feel misled by a service. PDF Guru offers a 7-day trial for $0.99, which transitions into a full subscription at $49.99 unless canceled within the trial period. This information is outlined during the sign-up process, but we recognize that it may not always be as clear as it should be, and we’re actively working to improve this. We also send an email confirmation with trial and billing details, though we understand emails can sometimes be filtered into spam folders. We're sorry if the service did not meet your expectations and for any confusion caused. If you haven’t already, please reach out to us directly at support@pdfguru.com, and our team will do our best to assist you.
  • Name: Edward G.
    Job Title: User
    Length of product use: Free Trial
    Used How Often?: Yearly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    No pricing before investing time.

    Date: Apr 24 2024

    Summary: I feel totally scammed. I invested time in using the product but cannot get back the output without a surprise demand for payment.

    Positive: Never got as far as getting any output, so I can't really find any pros.

    Negative: You can not find out the cost of the service until you've worked to edit your document.

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    PDF Guru Company Response
    Date: May 13 2025
    Dear Edward! Thank you for sharing your experience, and we're truly sorry to hear about your frustration. We understand how disappointing it can be to invest time into editing a document only to encounter unexpected payment requirements. While we strive to provide a smooth and transparent experience, we acknowledge that our pricing structure and timing of payment prompts could be clearer. Your feedback is valuable, and we are working to improve the visibility of our pricing information earlier in the process to avoid surprises. If you'd like to discuss your experience further or explore possible solutions, please don’t hesitate to reach out to our support team at support@pdfguru.com.
  • Name: Anonymous (Verified)
    Job Title: Contractor
    Length of product use: Free Trial
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Buyer beware, do not use

    Date: Apr 10 2024

    Summary: Absolutely do not recommend this website, product is extremely low quality, you have to pay for the free trial and they won't refund you even though the product is useless. If no stars was an option they'd get that rating.

    Positive: Nothing, it's possibly even a scam website, that will teach me to click on a sponsored link! Do not use this product!

    Negative: If you like low res, blurry PDF documents that you can't use then this company is for you, but if you want documents that you can actually use DO NOT use PDF Guru.

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    PDF Guru Company Response
    Date: May 13 2025
    Dear Valued Customer! Thank you for the feedback! We sincerely apologize for the experience you've had with PDF Guru. Your feedback is important to us, and we’re sorry to hear that our service did not meet your expectations. Please note that our free trial includes clear information about the auto-renewal and associated charges, which can be canceled at any time during the trial period. That said, we understand that misunderstandings can happen, and we never want our customers to feel misled or unsatisfied. Regarding the quality of the PDF files, this is not the experience we aim to provide, and we’d like to investigate this issue further. If you haven’t already, please reach out to us directly at support@pdfguru.com with your account details so we can review your case and assist you with a potential refund or resolution. We are committed to improving our service and support, and appreciate your bringing this matter to our attention.