Alternatives to Notiondesk

Create a public help center or docs with your own domain and customize the appearance. SEO optimization is also available. Install the widget to your website, so that users can find answers in context. HelpKit creates a knowledgebase that your customers will love. Use Notion as your CMS to write all your documents. Notion is a great editor and you probably already have all your company's documents written there. Use Notion's real time collaboration features to work on your articles with others. Your changes will be automatically updated. HelpKit has been optimized for SEO, so that search engine spiders can easily find your website. It also loads up to 100x quicker than the default Notion page. Your articles will look like a professional website with your branding instead of the default Notion pages.

The LessonBridge lessons learned system from Secutor Solutions provides a database for companies looking to capture and manage lessons learned from projects, events, or operations for future use. A cloud-based solution, LessonBridge enables businesses to discover, capture, manage and reuse these valuable lessons learned. Discover - LessonBridge lets you easily find and upload relevant lessons already existing in your organization. Capture - Document your lessons learned in a standard form you can customize. Add images, videos, attachments and links if needed. Categorize your lessons learned for ease of searching. Manage - Ensure knowledge quality using an automated review process. Reuse - Search and locate for relevant lessons learned to resolve issues, reduce your project risks, and improve processes. Share lessons learned with others or disseminate lessons learned from earlier projects to the teams that need to know. Use your lessons learned to improve your processes, manage your risks and resolve issues. For more information or to schedule a live demonstration please contact us today!

Malcolm! This is a collection of web-based tools that allow you to interact with your users. Transform repetitive tasks and procedures into Workflows. You can create anything, from a simple form to a multi-step customer journey. You can either start from scratch or choose one of our pre-configured templates. Teach Malcolm! Teach Malcolm! You can also have your answers rated by users to help you improve your content. We make it easy to display content from Malcolm if you already have a website and/or app. There are many options for embed, widget, overlay, plugin and plugin options. If you don't own a website, or you would like to create a dedicated area within Malcolm for your content! Our hosted Hub is a great choice. Connect Malcolm! Connect Malcolm! Webhooks allow you to integrate with your own systems.

Hosted knowledge base software for creating a private or public knowledge base. You can create a great support center. In minutes, you can create a beautiful FAQ and help site. Your users deserve it. HelpSite offers you... Support site with FAQs and knowledge base. It's mobile-friendly, beautiful, and searchable so customers can quickly find the answers they need. Smart contact form that automatically suggests articles as the user types. Users receive their questions faster and support agents are able to save time. An admin interface that is super easy to use to create knowledge base articles quickly and easily. Your help site can be filled with helpful information and answers to common questions. Our hosted knowledge base software handles all the rest.

Customers expect prompt and efficient service when they have critical questions for your business. This is true even if they are dealing with virtual agents. Knowledge Assist is an artificial intelligence and machine-learning tool that helps agents in your contact centre resolve customer issues quickly, accurately, and consistently. Knowledge Assist integrates AI-driven knowledge bases into virtual agents' desktops and contact centers to provide up-to-date, accurate and helpful guidance. Our solution allows agents to understand customers' intent, provide consistent answers across channels, build trust, and drive customer conversations. Knowledge Assist uses AI technology to empower contact center agents with accurate and relevant information in real-time. It blends well-crafted responses, integrates with relevant data sources, and can read documents and internal websites to build an evolving knowledge base that gathers the most relevant information.

Ask any question in natural language and receive a concise ChatGPT answer. No more time-consuming keyword searching across multiple sources, or skimming through long articles. ASK's tagless AI technology analyzes communications from customers, revealing their voice in a single sentence that shows you where to focus. We use best-in class security practices to protect your data and ensure it is in line with privacy policies. You'll be up and running within hours. No tagging, no ontologies, no content mapping. Our AI handles everything. We integrate with communication platforms, workspaces, project-management platforms, customer ticketing, knowledge bases, and more. We've got your back, no matter what you use.

Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Pilot onboarding service w/ portal design support and workforce training - Internal & external knowledge base options - Create multiple workspaces - Portal analytics & feedback with Docsie Vocally - Custom domain on free tier - Markdown compatible - Docsie Editor with rich formatting and content embeds - iFrame - SwaggerAPI import - Built-in and custom document templates - Help center deployment & in-app help sidebar - Share guided tours & create with our builder Chrome extension - Manage multiple versions, languages, and view change history - Webhook support in Mattermost, Slack, and more - Ghost AI language translation (available) & generative AI (in-progress) - Project management with kanban and task creation - RBAC/JWT/SSO for security, user management, and data protection

Smart Knowledge Base for your agents and customers. Your LiveChat agents can also help website visitors. The Internal Widget allows you to easily access the knowledge of your team right from your LiveChat app. The public Help Center offers 24/7 support for customers via the website. A mobile-friendly, customized Help Center allows you to scale your support. Customers can search for answers on their own. Our AI will suggest articles that can be added to the chat to answer customers' questions. Just click and you're done. In minutes, you can create a public Help Center and allow customers to find answers to common questions on any device. LiveChat can connect with agents to provide them with help resources while they chat with customers. We can suggest relevant articles based upon the customer's question to speed up communication. Use customer feedback to fill in the gaps in your content. Google Analytics included.

In just 2 minutes, turn your knowledge base into AI chat. You will need to provide links to your knowledgebase. That's it! You are now ready! Fini allows you to have an AI agent available 24/7, ready to answer customers' questions. All without the need for code, Intercom, Search and Slack can be integrated with Discord, Search, Slack, Slack, and Slack. Interactive chat that you can manage 24/7, using your knowledge base. This will help you engage and retain more users. You can easily add a link from your knowledge base to get an interactive Q&A chat. Your customers will get instant answers 24/7 for all their questions. This creates a magical experience that makes them happy. Fini AI allows you to customize every aspect of your personal agent, from tone to character to the questions you want it answer. Customers are automatically routed to a human when they don't know the answer or for pre-configured topics.

InstantKB is a simple but powerful help desk that helps busy businesses streamline, deliver great customer service, and reduce costs. You can deliver amazing customer service on every support channel quickly and easily. InstantKB combines all your inbound queries from email, live chat, phone and Facebook to give you a single view that helps customers. Customers can suggest answers from their knowledge base and create support tickets to reduce inbound. Customers can search your knowledge base articles, files attachments, and user comments quickly. InstantKB can be tailored to your corporate identity or web site by working with each customer. We'll get in touch with you if you buy an InstantKB cloud or on-premise license to discuss how we can help your design.

Avolin's Knowledge Management solution is ideal for large customer service and support teams that deal with complex queries across multiple channels in different industries, such as financial services, high tech and telecommunications. Despite service and support organizations investing heavily on call routing and case management solutions, productivity pressures have only increased. Knova was designed with a simple design philosophy. Streamlining the work of help desk agents means happier customers and happier staff. Knova Self-Service offers all the functionality and content needed to help users solve their problems on their own, anytime, day or night. It also provides information about known issues to targeted customers in a proactive manner, avoiding the possibility of serious problems or frustrations.

A great knowledge base begins with a great tool. Build a help center that is efficient in minutes and not months. Quickly setting up a knowledge base for customers allows you to provide preemptive support. This frees your team from handling critical cases and increases customer satisfaction. Manage multiple help centers using one dashboard. Find out how to create a help centre the easiest way possible. Focus on writing quality articles, rather than worrying about their layout. Content can be diverse, such as images, videos, audio files, and files. Link to other articles within your help center without leaving the editor. Automatically receive suggestions from your help centre, tailored to the current page and behavior of the user. The widget allows customers to link and open content from the help center without having to leave their current page. Maintain and organize FAQs within your help center to display easily on your website. This replaces static FAQs that are hard to update.

Heroic KB allows you to create a beautiful, searchable knowledgebase in just minutes. Instant search, article analytics and user feedback, as well as email reports, are all available. Heroic Knowledge Base is a knowledge base that has been curated for you and your users. Our knowledge base has a modern design which will style your articles to make them look professional, without the need for design skills. You need to customize it. You'll find a variety of customizable options that will reflect your brand. You can easily find the answers you need with powerful search and category organization. Heroic KB provides instant answers to customers. They will appreciate the fact that they don't have to wait for you or your team to respond. Not all visitors know what they are looking for. Instant search at Heroic KB suggests suggestions as you type.

Talisma Knowledgebase empowers customer service staff by giving them instant access to critical information at the heart your operations. This will reduce operational costs, improve business efficiency, and grow your business. Talisma Knowledgebase allows service and support teams to continuously capture, create, refine and refine knowledge solutions as part their daily workflow. Once solutions are approved and uploaded to the knowledgebase they are immediately available for sharing across functional areas and multiple channels including email, chat, phone, and the Web. Users can easily tailor content delivery for different audiences by using content rules and branded templates for knowledge articles.

An easy-to-use interface to manage your articles. There is no complicated backend and the right amount of functionality to build a knowledge base. Pricing is simple and fair, either monthly or annually. If you require more than our basic plan, you can choose from this option. There are no hidden fees or add-on prices. Our frontend is simple and easy to understand by users. You can also change the appearance to fit your UI. Your customers can rate articles and give feedback about how useful they find them. To enrich your articles, you can add headlines, formatted texts, images, videos and lists, as well as code. You need something private? You can restrict your base with an IPv4 password or username and block the rest. You can link directly to your articles and categories from the article editor. Export any article as an xlsx file quickly. You can also generate a QR code which points directly to articles.

Google Drive folders can be turned into a searchable, fast-accessible wiki for you or your team. Your existing Google Drive files and folders can be transformed into a professional Wiki. Each wiki includes full-text search across all your content. You can edit and collaborate on wiki articles from Google Drive. Your wiki can be accessed by anyone, or certain groups. Your wiki domain, logo and color scheme can be customized. Kbee is optimized for SEO. Kbee automatically generates sitemaps, meta tags, and robots.txt. Articles are automatically built and served by a CDN that is optimized for search engines. We encountered issues almost immediately with the lack of collaboration within this tool. We began to work together to create content in Drive, and then manually copied it to our help centre. We both hated this process and looked for other ways to do it.

LabiKnow Knowledge Base will help you solve your customers' problems and questions 27/4. Provide outstanding customer service. The Knowledge base includes an online editor that allows you to create interactive content. You can add photos, videos, tutorials and call to action buttons. Highlight important parts and add code examples. Cross-platform on desktop and mobile devices, your customers can find answers to their questions, solutions to problems or contact you via ticket (email). Labiknow help center software allows you to personalize design to suit your brand preferences. Reduces customer support calls by up to 80% You don't have to answer frequently asked questions or copy and paste the same information into a chat ticket or chat. Your customers can help themselves. There is no need to set up complicated chatbot sequences. Users can easily search keywords and phrases using the help widget.

ProProfs Knowledge Base software is a knowledge management tool that creates highly-searchable online FAQs to improve customer service and reduce ticketing. ProProfs allows you to centralize all your files, documents, and how-to articles so they are accessible across all devices and platforms. Organizations can easily share vital information to support their sales, customer service, and support teams. It's also a great way to introduce new employees to company procedures during onboarding. ProProfs Knowledge Base increases productivity by making it simple for customers and employees to find what they are looking for wherever and whenever they need it. ProProfs Knowledge Base Software eliminates the need for repeating the same questions.

Connect your knowledge to ChatGPT and create an oracle capable of answering any question instantly. Add it to internal Slack, or as a widget on your website. You can create a ChatGPT oracle with all your company's knowledge, from Confluence pages and Jira issues, to Notion pages and Google Docs. Your data is securely stored in a SOC2 certified app and only accessible by your Oracle. The data is never used for training the models. Get the ultimate teammate who can answer any question immediately. Get the ultimate customer support agent who can answer any question. Start for free. We will match any lower price. We are a Slack application and browser extension that focuses on Confluence. This makes it easier to answer questions about your Confluence page. This app allows you to get a "ChatGPT" over your documents, right in your eesel. ChatGPT only knows about the pages you have visited after you start the trial.

Create a chatbot in minutes for your website or application. Customize the style of your chatbot to match your brand's color scheme and style. Customize your chatbot in every way. Customize the color, background and logo. Embed it on any website. Embed your knowledge bot widget directly into any Notion page. While you take notes, ask questions and receive answers. Chat about multiple documents simultaneously. Add multiple text or pdf files to get instant answers. Customize your chatbot according to your preferences. Change the color and add your own logo. All chat history is saved. You can continue where you left off at any time. With a single click, you can summarize large documents and extract important information.

Galisto helps you to reduce unnecessary and time-consuming tasks, which are often caused by a large number user applications. Galisto takes away the technical details and gives you an intuitive user interface that allows you to run your daily business efficiently. Your employees are your most valuable resource. They are the ones who make your company unique. How can you support your employees so that they can share their knowledge with others efficiently? Galisto®, supports you on your journey to a knowledge-based business! Our products and services will help you become a knowledge-based organization that shares the best resources with its employees. You can start with a basic set of functions or have specific requirements. Galisto®, has the right answers. Your employees. Your employees are the most valuable resource in your business.

OneBar is a knowledge management platform that allows your team to collect valuable information and make it accessible anywhere. OneBar allows you to easily document frequently asked questions and answer to share with colleagues. Ask questions, invite others to help, and comment on the answers all from one place. You can tag answers, assign subject matter experts, set expiration notifications, and many other features to ensure that your OneBar information is accurate and up-to-date. OneBar understands your meaning better than traditional keyword-based search engines. Have you already found the answer in Google Drive or Confluence. Send OneBar a link and we'll embed the live preview in a OneBar document. OneBar makes it easier to close deals and share the most up-to-date answers with your sales team. Reduce the time it takes to respond to customer queries. Every support rep should be the best.

KBPublisher is a fully featured knowledge management software solution. It improves workforce efficiency, solves issues quickly, lowers call volume, and promotes customer support. This web-based platform allows users to share, publish, manage, and edit articles, whitepapers, business processes and user manuals. Mobile device access, powerful search and content editing are some of the key features. File attachments, article drafts, workflow approvals and more are also available.

Use your consulting IP for more bids, thought-provoking content and knowledge-sharing. KnowPro's AI analyzes unstructured project documents (PDFs and Excel docs), and produces concise "Recollections", which are summaries of timelines, workstreams and key learnings. These insights are stored within a searchable knowledge base that is available to the entire firm. Find relevant examples and proof-points from past projects for bid writing to strengthen proposals. Impress clients by saving time and providing targeted, substantive responses. Create authoritative whitepapers, sector outlooks and other documents that demonstrate your domain expertise. Make project learnings available to all consultants. Integrate KnowPro into your LMS, or early-career learning paths to improve your EVP and future-talent pipeline. Visit our website for a clickable demo!

Guidejar simplifies the process of creating interactive, step-by-step guides and product demos. Users can effortlessly capture their workflows with our browser extension, and then render them as Standard Operating Procedures (SOPs) or interactive demos, ready to share instantly. Guidejar also includes AI-powered features such as Voiceover and Translate, enabling the creation of engaging content for a global audience. Additionally, users can also write long-form help articles, FAQs, and documentation. Guidejar also offers features like customizable call-to-action buttons, intuitive organization, and SEO optimization to help businesses provide informative content and improve their online presence. Finally, Guidejar offers a no-code help center that can be set up instantly, hosting all guides and articles on a custom domain.

Oracle Knowledge Management delivers consistent, efficient information across all channels. With its superior search capabilities, the solution speeds up issue resolution for agents in call centers and helps customers find the answers that they need to improve customer satisfaction and loyalty. You can speed up the development of information to support customers and call center agents. You can quickly create knowledge articles and other materials using an easy-to use authority tool and rich media support. Easy-to-use, point-and click custom templates allow you to create announcements and news, FAQs, guides and more. To build the best knowledge repository, you should use a wide range of content contributors. Your subject matter experts can view, comment on, or approve updates using a workflow engine that efficiently manages content creation.

Software that reduces mistakes, questions, onboarding time, and other costs. Interactive, "dummy-proof" guides that employees can follow without getting lost in the middle of a process. You can increase QA scores, decrease questions, and reduce training time by creating an online searchable knowledge base that will keep everyone in your call centre on the same page. Your employees can learn new procedures and deal with complex situations by helping them to increase productivity, decrease mistakes, and reduce training time. Step-by-step guides that are customizable and easy to follow will help you capture your company's unique procedures. This will improve employee performance.

A complete platform that includes Widgets and Knowledge Base, CMS, Contact Forms & hundreds of features to help your business grow. Write and deliver instant answers for your business. Our knowledge base platform allows your customers to search for and explore your online business. Install this widget anywhere on your site to use as a portable knowledgebase. Your customers can search your knowledge base, get in touch with you, and more.

Support Hero can help you create an internal system for Knowledge Management, or a simple FAQ for customers. Support Hero empowers your staff with a sophisticated playbook and provides unparalleled support to customers. Support Hero provides an easy-to-use and elegant Knowledge Management Solution. Support Hero comes with a complete knowledge base portal right out of the box. The portal and embeddable widget share the same content so there is no need to update in 2 places. The look and feel of the portal and widget can be customized to work on your own domain. The Support Hero widget can be embedded into your website or web app. It can be customized and shares the same content as the knowledge base portal. Our contextual content feature allows you to find the best articles based upon the page that the user has accessed. The widget is embedded using a simple javascript snippet.

eGain Knowledge+AI™, the best-rated and analyst-awarded knowledge management system, ensures quality customer service. It infuses customer service agents with knowledge, allowing them to be as productive as your best agents. It gives agents and other users multiple ways to access the common knowledge base to ensure fast, consistent, and precise answers. Intelligent knowledge management systems for customer support are using Artificial Intelligence (AI). This allows them to answer customer questions, guide processes and aid in decision-making. This is a win/win situation for both the customer and agent as well as the business. The customer service knowledge software integrates many knowledge management tools such as content management (CMS), search and artificial intelligence, workflow management, knowledge analysis, and more. The right knowledge management software will give you the tools you need to provide the right answers to your customers at the right time.

All your knowledge and learning can be found in one place. Sana is an AI-powered learning platform that empowers groups to share, discover, and harness the knowledge needed to accomplish their missions. Blending live collaboration sessions with personalized, self-paced courses gives everyone a more immersive learning experience. All from one platform. Sana Assistant can generate questions, explanations and images from scratch, which lowers the barriers to sharing knowledge. Interactive quizzes, Q&As, stickynotes and reflection cards, as well as recordings, can help anyone keep the energy up and engage. Integrate Sana into all your team apps to make your entire company's knowledge searchable within 100ms. Github, Google Workspace (Notion, Slack and Salesforce), Github. You name it, Sana can query it.

KnowledgeOwl is simple, intuitive, and clean. It takes the complexity out of building and maintaining knowledge bases for customers and employees. There are no distractions or complicated setups. KnowledgeOwl is a simple knowledge base software that can help improve customer satisfaction and knowledge retention. Our friendly support team is available to assist you if you need us. Customers love these features: - Full branding and theming control, plus private domain at all subscription levels WYSIWYG Editor and the ability to edit source HTML - Embeddable contextual widget to display your knowledge base content on your website or app Flexible Table of Contents organization, navigation Advanced Security and Restricted Access Options - All themes are mobile-responsive right out of the box - ElasticSearch-based searching functionality - Glossary with pop-over definitions and automatic highlighting

Create ready-to-use PowerPoint presentations by generating prompts one at a time. Transform your ideas into mind maps and images for an easy, impactful way to communicate. In just seconds, you can get insight, the perfect tone, summarize your content, and much more. Create quality content on any topic you want, from sentences to articles. Your outline can be transformed into beautiful and engaging presentations. Summarize content in mind-maps. We are building AFFiNE as a fundamental platform that contains all of the building blocks for docs and task management. It also includes visual collaboration. We hope you can shape your workflow with us to make your life better, and connect with others. Rewrite like a professional, change the tone, and fix spelling, grammar, and punctuation. Auto-sorting and automatic tagging will help you to organize and memorize your knowledge. AFFiNE AI, the universal editor, lets you create, present, work, and play on just about anything.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

Knowledge is power. It is powerful to use it. Support teams are the best at solving customer problems and know the best ways to do it. A knowledge base is an essential part of any company's customer service strategy. It provides information such as frequently asked questions, product details, policies, etc. and empowers customers, agents, and other users. Zendesk Guide, which integrates seamlessly with Zendesk Support is a smart knowledge database. It was designed to help you and your team improve and keep your content current, and then serve it to customers before they can say "FAQ".

Document your team's language, including acronyms and other terms. Make it easy to access in the apps you already use like Slack. Wonderus allows you to have a universal language and a data dictionary that is always available for your products and processes. Wonderus allows sales and support teams to help customers more quickly by providing instant access to company knowledge. Wonderus helps you get your busiest and newest team members up-to-speed with the unique language and knowledge of your team. Your team language is constantly evolving. Slack or Wonderus can be used to request new entries from team members. You can avoid repeat questions by linking questions with cards. Traditional wikis don't work. They are difficult to search and require team members to switch contexts. Slack makes team knowledge readily available to those who are already working in the area, just a click away.

Terkel is a Q&A website that transforms questions into articles with expert insights. Thinkers from Google, Harvard, Airbnb, and other organizations answer questions to get their insights published on sites such as Zapier, SCORE and GoDaddy.

To duplicate the success of your top salespeople, create call scripts! These interactive scripts can be accessed by agents within CRM systems. The platform also tracks detailed analytics of the paths taken by your team. Interactively guide agents in call center for technical support, business process compliance and lead qualification. Interactive customer service can help you deflect calls and improve customer satisfaction (CSAT). Enterprise data integration allows you to create business process-based applications. Yonyx Map View is a revolutionary solution for visualizing customer interaction flows based on Decision Network Architecture (DNA). A customer can interactively solve a problem by starting with a symptom and traversing a decision tree following a given path. Customers can quickly identify the root cause and the solution by using this method.

Discover, Organize and Provide Enterprise Knowledge on Demand. Our APIs allow you to connect to existing systems to create a custom solution to collect, curate, and re-use knowledge from conversations. You can either use our SDKs and APIs or hire a developer to help build a solution. Talk to us about your idea. iEngage.ai powers FreshENGAGE, a marketplace app for Freshdesk. You can see how knowledge from resolved tickets is shared between support agents when similar issues recur. This saves the agent's valuable time and ensures that customers have a great experience. ARIV.AI - We have used the iEngage.ai platform for building a knowledgebot for common collaboration tools such as Slack and MS Teams. Ariv is a tool that helps users find answers, keep track of the flood of messages, and earn karma. For other uses, see what we have built on top iEngage.ai. iEngage.ai integrates seamlessly with your existing technology stack. Talk to us about the use case.

Ask questions and get answers based off your conversation history. We convert conversations from your channels into answers for everyone in your company. Our Slack bot can answer questions about any topic that is recorded in your Slack History. Streamlines communication through the capture of essential technical discussions, bugs reports, and code fragments. A knowledge base that is organized can speed up problem-solving and onboarding. It also helps to transfer projects. Centralized repository for crucial insights into deals, client conversations, best practices, etc. Tribalbase facilitates seamless knowledge sharing. This allows your team to close more deals faster and build stronger customer relationships.

AI can help you with AI-based document-based customer service, AI search and AI analytics. AI will better understand your business. Save labor costs by building a professional help centre (supports multi-terminal adaption). Support custom domain names and SEO configuration. Provide personalized configuration with a real-time preview. Enhance brand building. Directory interaction is elegant and simple, content status can be seen at a glance and document management is simplified. WYSIWYG Rich Text Editor, supports inserting, editing and saving edited content.

Your users can submit a web-based ticket. The information will be saved in the administrative area. Your staff will be notified. Our customer support software includes a powerful knowledgebase feature to educate your customers. You can allow your customers to send an email to us with any questions. The software will automatically pull the email from them and create a support ticket. Your customers will have the ability to request a live chat via your website. Chat icons can be added to any page on your website to let users know that you are available. You can also start a chat with users of your website. The Omnistar Knowledge Base package gives you all the functionality required to create a quick, simple and functional knowledgebase solution for your customers. It is also easy to administer.

Traditional knowledge management systems suffer from either too little or too much information. According to IDC, 36% time spent by consultants searching for information is wasted. Many organizations are now struggling to find new ways to empower support staff to solve problems consistently. How can you ensure consistent service and compliance in all the regions you serve? The answer is to equip your support staff with a next generation knowledge solution. Sutherland SmartLeap™, HelpTree was designed with live customer interaction in view. It makes it easy for support staff to create and maintain current knowledge. It seamlessly integrates into enterprise systems, ensuring a simple user experience for both content creators and consumers. It allows for faster content creation with minimal training. You can connect with multiple data sources and use machine learning-based searches. Simple UX & UI for enterprise integration to facilitate richer conversations

Write here. Write Now. MeisterNote is a beautiful and intuitive documentation software that allows teams to organize written information together. MeisterNote's powerful content creation and editing capabilities along with intuitive collaborative functionality can revolutionize online documentation and improve how your team processes information. This documentation tool is ideal for team knowledge bases and meeting management, internal communication, project documentation, and many other purposes. You can use file embeds to seamlessly integrate your existing documentation into MeisterNote. You can also choose from more than 15 content block styles to make your notes stand out among the rest. MeisterNote is part of the Meister Suite and integrates with MindMeister, an online tool for mind mapping, and MeisterTask to manage tasks and ensure flawless workflows.

Buildin.AI, a next-generation platform for knowledge management and collaboration, uses cloud-based note-taking as its carrier. It provides individuals and teams with online collaborative document, multidimensional tables and flowcharts. The product is compatible with all mobile and PC platforms. Buildin.AI allows you to write, plan, read and organize information all in one place. Now available free of charge for personal use, or to try out with your team. Supports web, Mac & Windows, as well as mobile. Build any page to convey any idea. You can drag and drop images, tables, tasks, databases, folders and mind maps in Buildin.AI. Buildin.AI offers powerful and flexible document editing tools, as well as the ability to publish beautiful pages created with Buildin.AI on the web.

Twig semantically analyses your documentation, knowledge bases, support tickets, and past support tickets. Reduce costs by 30% and answer complex customer questions. AI models are trained using publicly available data. You can increase productivity and decrease variance in support quality. Twig is an AI layer which works on top your existing customer support applications. Twig improves customer service by allowing support agents to respond faster and more effectively to customers. To make every support agent a star, we use the most recent AI. AI scans all documentation, knowledge bases, support tickets, and other documents to recommend a response. Citations let you know that the response was accurate and increase trust. AI learns from agents to improve its performance. Every CX organization must improve agent productivity and maintain high-quality CSAT. Higher standards for response quality. Agents are able to spot potential risks in their responses.

Conversational Customer Engagement powered with AI CX channels that are automated and agent-assisted. Self-service has been shown to reduce customer contact by upto 50%, increase engagement, and improve customer satisfaction. Synthetix's intuitive AI-powered FAQ self service software is a quick, efficient and convenient way for customers to find answers and navigate FAQ content. Customers can type naturally-worded questions and save valuable resources from your customer support team. A Synthetix FAQ Chatbot (or Virtual Agent) is the new paradigm in customer engagement. It can help customers find answers and generate new revenue, as well as answer their questions. Our AI-powered chatbot technology does not wait for customers to contact us. It provides help and assistance right from the moment they interact.

Overcome the information chaos in your company. Know what your company knows. Integrate all data sources to create a central hub of knowledge that will help customers and your team find what they need faster. Your company's productivity can be improved by reducing the time that employees spend searching for the information they need. NLP can speed up your research and development. Your knowledge can be re-used and your team will stop repeating the same task. Your team keeps re-doing and revising reports and tasks. You keep doing the same job over and over again, without re-doing the work that was done before. Although you have tried countless solutions to improve knowledge sharing and management, none of them have worked. Knowledge workers spend on average 24% of their work time searching for information. They don't always find what they need.

harmon.ie allows knowledge workers to easily capture and classify email and documents to SharePoint and Teams from Outlook, where they spend most of their work time. It is easy to find and share important content right from your email client. harmon.ie makes it easy to do the right things, increasing SharePoint adoption and workplace productivity as well as information governance compliance. Thousands of enterprise customers rely on harmon.ie's SharePoint- and Office 365-based user experiences products for email, records management, collaboration, knowledge preservation, and SharePoint adoption. harmon.ie is a Microsoft Partner since 2003 and has won many Microsoft Best App Awards. Our flagship solution eliminates data silos in Office 365 apps by grouping information with Descriptive Labels. harmon.ie SmartAssistant allows organizations to bring together all their information so that employees can concentrate on work.

Docuo is a platform for tool documentation. It is a SaaS-based platform that allows you to create a great knowledge base for internal and external users (public or closed knowledge bases). It can elevate your team's capability with one powerful document tool. Eliminate fragmented workflows, consolidate tasks, and boost efficiency. Docuo has many benefits: --AI-Assisted Writer: Docuo Copilot automates the documentation writing process so that developers can concentrate on coding and not writing. Cross-Team Collaboration: Facilitate seamless collaboration between your developers and technical writers to create stellar documentation. --Easy to use Editor: Intuitively insert images, videos, codes and more. Content can be rearranged easily with blocks that are customizable. --Hassle Free Doc Management: Centralize documents for all products to enable effortless version control. Docuo optimizes sites for responsiveness, mobile friendliness, and SEO