Alternatives to NeoSound

Create a scalable voice experience with the API that connects millions globally. With Twilio Voice, you can build unique phone call experiences with one API, to create, receive, control and monitor calls with just a few lines of code. Customize your experience the way you want by using a wide range of customization resources, such as our Voice SDK, speech recognition, Interactive Voice Response (IVR), and recording transcriptions. Whether you're looking to set up global conferencing or alerts & notifications, Twilio has the support you need for building with Voice, such as our Twilio Runtime and Studio developer tools. Find docs, code samples, and helper libraries to start building today.

CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams. Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills. Contact center features include a browser-based softphone and smart routing options.

OrecX's audio recording platform was built on the principles openness, transparency and collaboration. It creates strategic, economic, and technical benefits for its users. There are millions of end points around the globe. Oreka TR (total recording) is our flagship software. It includes all the features you need to record calls, at a fraction of the cost of other call recorder solutions. This includes screen recording, multi-tenancy recording, multisite recording, audit trail and retention management. Auto tagging allows you to select certain red-flag phrases, such as "can I order" or "not satisfied", to have the recording system track them automatically.

Speechmatics is the most accurate and inclusive speech-to-text API ever released. Speechmatics is the world’s leading expert in Speech Technology, combining the latest breakthroughs in AI and ML to unlock the business value in human speech. Businesses use Speechmatics worldwide to accurately understand and transcribe human-level speech into text regardless of demographic, age, gender, accent, dialect, or location in real-time and on recorded media. Combining these transcripts with the latest AI-driven speech capabilities, businesses build products that utilize summarization, topic detection, sentiment analysis, translation, and more. How is Speechmatics different? * The most accurate speech recognition on the market * 55 languages with vast accent and dialect coverage * Cloud-based or on-premises deployment options for data security * Real-time transcription with low latency and high accuracy * Real-time translation with 69 language pairs * Speech Understanding features such as Summaries, Sentiment, Topic Detection, Chapters, Audio Events * Fast and secure transcriptions for pre-recorded audio * Automatic translation and language identification * A culture of R&D in deep learning and speech recognition

We make audio accessible. Our services enable you to create text or subtitles from audio or videos, either automatically and made by you or by professional subtitlers and language experts. Upload your file and you can start. Upload your audio or video file. Our speech recognition engine and transcribers will handle the request. Our online text editor allows you to connect your audio to your text. You can easily edit, highlight, and search your text. Transcribe research interviews or lectures, comply with digital accessibility regulations, add transcriptions, and subtitles into the workflow of your university. Transcribe your interviews to make your content searchable, editable, and more accessible. You can record your interview or meeting through our app and instantly upload it to Amberscript.

Rev offers premium on-demand, manual, and automated transcription, closed captioning, and foreign subtitling services. Rev has 170,000+ clients, ranging from freelance journalists to global corporations. Rev processes more audio/video than any other provider, and can scale to meet any customer's requirements. Pricing is straightforward, starting at $0.25 per audio/video min for automated speech-to text services and $1.25/min manual with 99% accuracy. Rev.ai is a speech recognition engine available to companies who request it.

Analyze all customer conversations across every channel. You will get 100% fresh and genuine data that will help you improve your customer experience. You can instantly identify the differences between top-performing agents by using statistical comparison tools. Automated monitoring can be done on script adherence, acoustic indicators and sentimental features. Supervisors have full visibility into agent performance to provide objective feedback. Knovvu Analytics provides real-time sentiment analysis and notifications to supervisors. It also offers real-time triggers for API actions. Knovvu Analytics gathers 100% of customer interactions data from customer service channels and transforms it into useful information for decision-makers. This solution provides crucial insights that help customers understand their customers better and improve their experience. Knovvu Analytics is equipped with advanced quality management tools that enable supervisors to objectively score agents and maximize their performance.

Phone conversations are a more common channel for companies to communicate with customers than any other channel. This is a goldmine of untapped information. Listening to every customer call can be costly, time-consuming, and not practical. Only a small percentage of calls are reviewed. These voice interactions allow you to hear the real voice of your customers and get to the bottom of their concerns. Our highly accurate and automated speech-to text transcription can transform unstructured voice data into transcripts which can be integrated into analytics platforms. Voci allows you to improve agent quality Monitoring, Enhance the Customer Experience, Extract Competitive Intelligence and Ensure Compliance

A service that provides a deep analysis of communication channels, including voice and text. Gain valuable insights into what customers really care about and improve service quality. Get valuable feedback in minutes - we tag the entire dialog to help you identify its key characteristics. Reduce the time spent on analyzing messages and calls records, answer context sensitive questions, and evaluate operators' engagement. Implement a speech-analysis system to take advantage of the capabilities of multiple ML services at once.

Talvala is a speech analytics firm. We use Baidu's Deep Speech technology, machine learning, and compliance surveillance to provide human/machine interfaces and compliance surveillance. We create speech-based monitoring apps and human machine interfaces ("HMI") to suit a variety of clients. We believe the time is right for voice-based HMIs. Talvala Surveillance, our compliance monitoring product, combines an advanced speech to text transcription engine with alerts generation for revolutionary 2-in-1 surveillance speech analysis solution. Our R&D Unit creates custom human/machine interfaces to meet the needs of clients in robotics or internet of things. We are open to taking human voice input.

Rubidium allows leading companies to embed voice commands or text to speech into their products. Voice Trigger is an engine that is "always on" and listens to your voice. It wakes up when the correct "magic word" is said. Voice Trigger uses a miniature footprint Automatic Speech Recognition engine to distinguish between the trigger phrase, the rest of speech, sounds, and noise. Automated Speech Recognition is able to control any function through voice commands. You can use it to accept and reject calls, set up and install devices (pairing, calibration and interconnection), and so on. Voice dialing, music streaming control, and music selection. Today, Rubidium technology can be found in more than 50 million consumer products. Customers and partners include leading global brands like RIM (Blackberry), GN Netcom(Jabra), Panasonic and Uniden.

CallMiner Eureka uses Artificial Intelligence and Machine Learning to analyze every customer interaction across all channels and uncover actionable intelligence. CallMiner Eureka is constantly improving and expanding to ensure our customers have the best tools to maximize their ROI. Analytics workbench, category, scoring configuration, and discovery. Direct performance feedback via the portal for agent/supervisors. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture is used for speech analytics. Redaction of sensitive data and PCI from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. The speech analytics data story is brought to life. Enhance customer experience Communicate with your customers using the preferred channels. Customer insights can help you power your business. Optimize results.

Contexta360 software uses advanced speech analytics. It can analyze a large number telephone conversations. It automatically determines why customers made contact. You can have live conversations or use automated answering systems. Automated workflows can also be created from gained insights. The user experience can also be improved. Natural language processing and AI are used to analyze customer interactions. C360 uses Speech Analytics and AI to analyze millions of customer conversations across all channels to deliver voice identity, business insights and automation. C360 offers the ability to automatically record conversations, analyse them for compliance, summarise the most important bits, and then integrate it with your CRM records. Find out what your customers want, how you are responding to them, and how your tracking systems perform.

OTO gives call centers visibility to all customer calls within 20 hours. In-call intonation analytics can be used to complement your NPS score. Identify the call agent engagement and set your WFM plan. Quickly pick calls for Quality Assurance. OTO is language-independent and allows you to output parameters from different angles. Our API allows companies to quickly analyze 100% of in-call conversations. Start analyzing your call data by signing up for a free trial! Voice is the most important touchpoint between you, your customer, and yourself. We can help you understand and maximize your voice data at scale. Our lightweight DeepToneTM engine allows you to access our powerful voice models on any device. It also provides you with an acoustic layer for almost every audio format.

We transform customer conversations and documentation into valuable insights that drive performance and culture. Our cutting-edge technology combines human intelligence with machine-powered capability to support compliance and customer care at scale. Every day, regulated organizations communicate with their customers through multiple communication channels. These interactions are a valuable source for information that can be used to improve customer experience, manage risks, train staff, and increase sales. It's difficult to process so many data that it's become almost impossible. Our bespoke analytics tools and automation tools help you to break down this information with both human-level intelligence as well as machine-powered capability. Our tools provide valuable insights that can be used to drive performance, culture, and risk management, no matter what the purpose of the data.

We are more than technology. We are focused on delivering real business results and providing ROI and metrics that have an impact. Our goal is to help you navigate complex and highly-regulated industries. DialConnection provides a complete, integrated, end to end solution to improve your contact center's performance. Our user-friendly interfaces, simple management tools, and intuitive interfaces make it easy for companies to reach customers and accounts while still maintaining compliance. You can tailor your options to meet your business's needs and scale with your business's requirements. DialConnection automates your customer contact center communications, eliminating uncertainty, complexity, and risk. Our solutions give you the data management capabilities to make efficient, effective decisions about your call strategy.

Marsview APIs have been trusted by thousands of developers and CX team members who integrate conversation intelligence in voice, chat, and video applications. Together, we can change the future of digital conversation. Let's work together to move your company forward by leading innovation to provide world-class conversational analytics and intelligence to our customers. Intelligent virtual agents can perform tasks and answer questions in a human-like manner. Automatically detect intents for in-call assistance, onscreen actions, call disposition, call disposition, and summary call notes. Automatedly generate actionable insights from 100% customer interactions across all channels. Marsview's complete suite of language, speech and vision APIs allows you to quickly deploy customized AI solutions at large scale with high confidence. Return the best possible matching answers to your questions or the next most effective actions.

A speech analytics solution that helps businesses extract valuable insights from telephone calls. Speech Analytics: Reduce costs and improve customer service Analyze millions of calls to uncover customer insights and improve your contact center performance in cloud. Analyzing customer calls can reveal more about your business than any other method. Call recordings can provide rich insights into customer satisfaction, customer turnover, competitive intelligence, service issues and agent performance, as well as campaign effectiveness. The sheer volume of calls is overwhelming the contact center's ability manually review and analyze. Manual review can only process a small fraction of calls with uncomplicated analysis. There must be a better way. Verint Speech Analytics can analyze 100% of your recorded calls and transcribe them. This will help you uncover valuable intelligence. Verint uses its unparalleled expertise and experience to continuously drive innovation and improve accuracy.

We are a speech analytics company that uncovers hidden insights from your call recordings. Our AI-driven platform keeps 100% of your customer interactions in the spotlight. Schedule a demo to see what's hidden in your calls. Our proprietary speech and voice analytics platform analyzes 100% of your calls seamlessly. With the power of industry-specific C.I and cutting-edge A.I., you can improve your internal processes and goals. Our recipe for success is yours. We can help you increase conversion, improve NPS, or simply increase call efficiency. We cover every industry, from collections to insurance to sales to banking, and all have their own nuances, language and normalcy. We are committed to optimizing call center management experiences, from the simplest to the most complex.

You can harness the richness of speech as a source for information and interaction. MediaSpeech by ChapsVision is a deep neural learning program that allows you to accurately and precisely transcribe your audios and videos. The telephone is still essential, even though digital has a growing role in Customer Relationship. Analyzing customer-agent conversations is crucial for proper consideration of the reasons for calling. However, it also provides access to a wealth strategic information. This includes the evaluation of satisfaction and the detection of trends. It also allows for competition monitoring through unsolicited mentions. The compliance function must be strengthened both technologically and humanly in order to combat the regulatory inflation of the past decade. Telephone communications calls for new methods must be taken into consideration, including the ability to process voice flow to detect sensitive elements and reconstruct a transaction.

Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning. We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance. Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.

The Clarabridge Platform combines all VoC data, customer interactions, and feedback into one platform. AI-powered speech analytics and text analytics combine with the best Natural Language Understanding (NLU) in the industry to evaluate the conversations customers and employees have every day via phone calls, chats, private messages, and social media. Clarabridge provides timely answers to your questions about ease of business (Effort), customer loyalty, emotions, root cause for NPS change, high contact volume, churn, and many other topics. Clarabridge insights allow you to make fast decisions, track results, and act quickly. Clarabridge is a partner that provides solutions specifically designed for customer experience. It also has an AI-powered best in class text analytics engine. This allows you to understand every customer interaction and move beyond complexity to clarity. Clarabridge is the only platform that captures what customers say.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Tollring's actionable Intelligence will help you transform the customer experience and increase productivity. You'll have the information you need for success with options such as call recording with AI analysis, call analytics, or collaboration analytics. Make decisions that will drive sales and transform the customer experience. Tollring gives you a complete view of all your business communication. This includes call recordings and collaboration data. You can identify trends, measure performance and drive business success on a high-level, and dig deep into the conversations that are important. Unlock opportunities within your communication platform. Our industry-leading solution for call recording ensures that each call is not only recorded and stored securely but also leverages the power AI to provide deep insights and deliver value now and in the future.

The Speech SDK makes it easy to create voice-enabled apps quickly and confidently. The Speech SDK can accurately transcribe speech to text, create natural-sounding text/speech voices, and translate spoken audio. It can also be used to recognize speaker during conversations. Speech studio allows you to create custom models that are tailored to your app. Speech studio offers state-of the-art speech-to-text, speech-to-text, and award-winning speaker recognition. Your speech input is not recorded during processing, so your data remains yours. You can create custom voices, add words to your base vocabulary, and build your own models. Speech can be run anywhere, in the cloud and at the edge in containers. Transcribe audio in more than 92 languages. Call center transcription can help you gain customer insight, improve customer experience with voice-enabled assistants and capture key discussions in meetings. Text to speech allows you to create apps and services that can speak conversationally using more than 215 voices and 60 languages.

RapportCMS is our competitive edge compared to our competitors. We focus on the intersection of telephony, interaction and the people who answer the calls. This ensures that we create 'human technology' that is designed by and for contact centre practitioners. We understand that call center technology must be equally adept at handling the call after the agent says hello. We are one of the most prominent Contact Centres in the AUNZ Market. We spent over 10 years developing, refining, and improving our technology before releasing it to the market as a SAAS solution. Although most providers view solutions from a telephony standpoint, we recognize that what happens after the agent says hello matters just as much as what happened before.

All your website articles can be converted into high-quality audio in just 5 minutes. Our text-to-speech technology allows your visitors to listen to your website's content in the background, while they do other things. This will increase their time on your website. Sometimes accessibility is forgotten. Visitors with visual impairments and reading disabilities can still fully consume your content without having to read. Podcasting and audiobooks are becoming a popular way for people to consume content. Reach a wider audience who prefer to listen to audiobooks and podcasts over reading. Our Automatic Content Recognition technology allows you to simply drop our snippet onto your site and forget it. Text-to-speech voice will be automatically enabled for relevant content. Artificial Intelligence (AI) and Machine Learning are used to continuously improve our voice algorithms so that your website can text-to-speech is as natural as possible.

Observe.AI powers quality management for Contact Centers with the most accurate speech analytics. Voice AI Platform enables support teams to analyze 100% of voice calls for quality, compliance, automate agent evaluations and improve coaching. Analyze calls for 100% compliance and call quality monitoring so you don't miss a chance or risk. Automated agent evaluations allow you to evaluate agents and build trust by providing accurate data. Coaching Teams with targeted coaching is key. You need to know what training programs are most effective for achieving change.

Capturi's custom solution will help you reach your full potential. Capturi uses speech analytics and machine-learning to analyze your customer calling recordings and provide insights into how to increase NPS, increase sales, reduce non-valuable calls, and save time on documentation. Get insight into how to increase your NPS, reduce customer calls, and save time on documentation and quality control. Based on your data, you can get e.g. You can gain unique insights into customer's most common questions and your team’s best practices. This will allow you to coach individual customer service employees on an ongoing basis. Qualitative insights into your sales calls can increase your success rate while saving time and ensuring compliance. Learn the selling techniques of your top sellers, ensure that your sales team follows their scripts, and give quick and effective feedback.

AI-generated insights from 100% of customer conversations can help you increase revenue, improve customer experience and boost operational efficiency. Find ways to improve sales pitches and customer experience. Enthu.AI can be customized to fit your specific needs, whether it is for sales, customer service, or customer satisfaction. Easy data visualization to drive actionable insights across various business functions, unlocking revenue opportunities. Filter calls by dates, agents, feedback, duration, type of call, and more. This allows you to build and test custom QA hypotheses. You can review a 30-minute conversation in less than 30 seconds by automatically locating the dialogue. You don't have to listen to the entire call.

Transcribe audio and video to text with domain-specific speech recognition. How it works. SpeechText.AI is an artificial intelligence software that converts speech to text and allows audio transcription. Upload audio and video files. AI transcription software can transcribe speech to text in all file formats. Select domain. Select an industry domain and an audio type from predefined categories. This will improve the recognition accuracy for domain-specific words. Transcribe. Our speech transcription engine uses state of the art deep neural network models to convert audio to text with near human accuracy. Edit and Export Use interactive editing tools to search, modify, and verify audio transcriptions. Export your content in different formats. SpeechText.AI: Why SpeechText.AI A variety of features that will allow you to transcribe audio and video in just seconds. Speech recognition. Powerful speech to text technology. SpeechText.AI is fully GDPR compliant. All our physical servers are hosted in Europe (France) and we encrypt all your data sent between you and the service. SpeechText.AI is fully automated, hence your data is confidential and the process has no place for human-factor and other risks that manual transcription has.

There are many unstructured data formats, including call records, recorded conversations, and unclear voices. A powerful tool is needed to identify the relevant data and recognize voices. Wynyard Voice Frequency Analytics is a powerful tool that helps to identify the source of an unclaimed voice. It also decodes the speech in a readable format, allowing you to distinguish between a clear and unclear voice. It is a web-based application that identifies the speaker. This application is useful for law enforcement agencies and government bodies to prevent crime. Wynyard VFA is based on the simple concept that the voice of the suspect can be matched with the available database, and the voice's owner is recognized. The application uses advanced technology that ensures accurate results. The application can also be used for identifying keywords and phrases in a conversation and converting the speech into text.

Listening to voice messages can be very inefficient and time-consuming. VoxSciences™, which transcribes voice messages into text messages, is a paradigm shift. Voice messages can now be joined on an equal basis to SMS, email, and IM with all the benefits such as textural searching. Our VERBS engine (Virtual Engine to Recognition of Basic Speech), converts voice messages into text messages, and delivers them via email, SMS, or API interface. Voicemail to SMS (SMS), is an ideal solution for personal and corporate voicemail systems. Our XML API can be used when large companies require high volumes of voice messages transcription. This is often required by larger companies for Voice of The Customer analysis and comment lines, PABX operators, affiliates, network or PABX operator, and network operators. Voice of the customer is a market research technique that generates a detailed set customers' wants and needs. It analyzes feedback from different sources, such as email, web, and IVR surveys.

Prodigal is a pioneer of Consumer Finance Intelligence, a new category of AI software that derives actionable insights by analyzing agents' conversations with customers and patients. Collection agencies, lenders, and healthcare providers rely on Prodigal to boost profits, customer experience, and compliance by optimizing operations and quality assurance. Nearly one in five U.S. borrowers have engaged with Prodigal over more than 200 million interactions. Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company.

LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls. SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance. LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.

Al Powered InteliConvo® Speech Analytics & Automation Platform now allows businesses to process and analyse 100% of recorded customer conversations.

Automate customer processes, evaluate agent performance objectively, and ensure 100% efficiency in your operations. Many consumers are using connected appliances to interact with their everyday lives in new ways. Speech is becoming a natural and intuitive interface for human-machine interaction, despite the fact that connected devices often lack screens. This technology is revolutionizing how people interact with their devices. Machines and applications can now understand spoken commands with Knovvu Speech Recognition by Sestek. These devices can listen to and interpret spoken commands, allowing users to interact with them by speaking aloud and not using keystrokes and buttons. Our automatic speech recognition software is fully functional. Many companies use technology to provide simple and intuitive self-service solutions.

What is Calldrip? And why should my sales team use it? Calldrip has been helping businesses respond to new inquiries for over 10 years. This experience has allowed us to create our suite of sales automation tools, which we have now made available to thousands of customers around the world. We were able to increase the number of conversations between your sales team members and your prospect by triggering a call while they are still on your website. This can result in up to 900% increase in conversation. Salt Lake City, UT is the home of this privately-held, fast-growing company. Today's Google Micro Moments world requires that businesses engage with prospects FAST. Calldrip provides instant engagement and highlights potential issues in sales processes.

Machine learning-based speech technologies can be used to automate call centers, monitor quality of service, and perform many other tasks. Use the same advanced technology that powers the wildly popular Alice voice assistant. It's now available for your business. SpeechKit can accurately recognize speech in a fractions of a second. This allows our voice assistants to communicate with ease and quickly. Choose the version that is right for you. The full version creates an intelligent voice assistant, while the adaptive version gives a voice to your brand in a matter of a month. A solution for customers who want to control their own infrastructure and speech processing. SpeechKit ML models are now available for deployment to your infrastructure. We offer hybrid deployments and 100% on-premise deployments of sensitive traffic. The service can recognize audio formats such as MP3, LPCM and OggOpus.

Doctors spend two-thirds of their time documenting a patient's treatment. They spend far less time with patients or conducting interviews. Averbis is developing Speech2Structure, a software solution that allows doctors to spend more time with patients. The software allows for the recording of patient documentation live by voice and then structured on-the fly. Speech2Structure is able to recognize and correct many linguistic variations, including negations, suspected diagnoses, past diagnoses, and others. When recognizing diagnoses. Also, the corresponding diagnoses are made from microbiology or pathological laboratory results. Recorded medications can also be used to help diagnose.

We believe that every brand should have a voice. Every person should be able interact with the products around them by just talking. SoundHound Inc. is working with strategic partners to create a more connected world. We create custom voice assistants to help companies keep their brand, users, data, and customers. The Houndify platform is built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies. It provides conversational intelligence that is unmatched in the industry. Houndify all! Voice-enable the globe with conversational intelligence. A network of billions of products that are enhanced by innovation and monetization offers the opportunity to create a voice AI platform that surpasses human capabilities and adds value and delight. We are a global company headquartered in Silicon Valley. We have 9 offices in key markets, and 16 teams in 16 countries.

A call center needs to be able to monitor its staff effectively. Manual monitoring can be labor-intensive and inefficient. Call analytics programs require a large financial investment and technical support. ICAP®, (Integrated Call Analytics Platform), offers AI-powered call monitoring at a significantly lower price than the competition. We have partnered with CallMiner to create a speech analytics platform that automatically monitors every call and scores it objectively. This gives us deep insight into the calls that are most important and dramatically reduces the need for internal monitoring. ICAP's innovative features can transform your call center by increasing productivity, decreasing costs, and providing cutting-edge technology for companies of all sizes. ICAP®, when combined with our call monitoring KPO eliminates the need for an internal team. Provides performance metrics automatically to supervisors, managers, and agents.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Yactraq is the industry leader in speech analytics software. Our customers often reap the benefits of two broad functional areas. Marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities beyond the feedback form and social media now want to mine sales and customer service phone calls as part of their omni-channel capability. Teams responsible for Quality Management of Contact Centers often use speech analytics /audio mining to assess the performance of their agents. Yactraq offers free customized trials based on the client's data, so that they can see the value of our software before making a purchase decision. Our products are cost-effectively priced to suit the needs of end customers as well as partners in the Business Process Outsourcing (BPO), Contact Center as a Service (CCAS), Voice-of-the-Customer (VoC), CRM Software and Network Service Provider businesses.

You don't know what it is that you don't. Stratifyd helps you identify trends and anomalies that can point to the changes you need to make to your customer, product, or employee experience. With our extensive library of experience, operational and behavioral data, as well as open API sources, you can capture and connect customer voice data from any source. Smart AI allows you to quickly drill down to the most important moments. You can take control of a 24/7 stream customer experience, behavioral and operational data to uncover and predict key topics and anomalies, sentiments, and trends. No data science or programming required. Show customers that you are truly listening to them. Automated action on the insights that matter will reduce churn, increase loyalty, and improve efficiency.

AppTek is a global leader for artificial intelligence (AI), machine learning (ML), and natural language understanding. AppTek's platform provides industry-leading streaming and batch technology solutions in cloud or on-premise to organizations in a wide range of markets, including media and entertainment, government, enterprise, and call centers. AppTek's solutions are developed by top scientists and researchers who are among the most respected in the world. They can be used in a variety of languages, dialects, channels, and languages. AppTek uses deep neural networks to understand and transcribe speech and text data, providing more precise and efficient tools.

800response offers a complete lead generation, lead tracking and customer interactions analytics solution to manage top of the funnel lead generating practices. It provides focused tracking and targeted lead nurturing with customer profile data, interaction analytics, and targeted tracking. We help businesses of all sizes, from small businesses to medium-sized businesses, to multi-location franchise systems and dealer networks, and contact centres, increase and optimize customer acquisitions and interactions. We also track and monitor campaign performance and monitor customer experience.

You can optimize customer's online journey just as you can for phone calls. Our Call Analytics solution allows you to make real-time improvements in your marketing campaigns. Our AI-enabled solution can analyze conversations, spot keywords, and categorize calls. To ensure that calls are answered by the right person, you need to manage call flows. Visually track call conversions across all marketing channels to increase ROI. Also, dive into detailed call metrics and call performance. You will receive instant email notifications whenever your business receives a call. You can customize our platform to match your branding so that your customers have a seamless experience. Unique phone numbers track and follow website visitors during their browsing sessions. You can pinpoint the drop-off point in the buyer's journey to improve the customer experience.

Wolkvox, a cloud-based call centre management software, helps businesses streamline communications across multiple web chat applications and social media channels like Telegram, WhatsApp Line, Line, Twitter, Facebook and Instagram. Organizations can manage their interactions via video calls, email, SMS, phone, and mobile devices. wolkvox allows enterprises to monitor multiple customer groups, record and analyze client interactions, and generate reports to track agent and campaign performance. It features a drag-and drop interface, simultaneous calling and Artificial Intelligence (AI-enabled speech analysis), gamification, and many other features. Administrators can also use the predictive dialer for creating custom rules for virtual agents, call routing, messages, and templates for email campaigns and SMS campaigns. Wolkvox integrates with many third-party ERP, business intelligence and CRM systems.

Voice communications are still the most popular way for customers to communicate with organizations. Voice is the most natural interface. However, it can be the most difficult to get insights from. Consider the contact center as an example. Although contact centers are experts in measuring call data, they rely on post-call surveys for quality measurements. The actual content of conversations is often ignored. Post-call surveys are not able to capture or understand the depth and meaning of what is being said. The number of VoiceAI ecosystem users have used in the past 12 months to process their calls. Reduced fines through improved risk management and compliance processes Reduced fines through improved risk management and compliance processes. Increased sales offering and customer profiling through deeper insight into customer journey. Conversion can be boosted by identifying verbal trends that lead directly to a sale.