Knovvu Analytics Description

Analyze all customer conversations across every channel. You will get 100% fresh and genuine data that will help you improve your customer experience. You can instantly identify the differences between top-performing agents by using statistical comparison tools. Automated monitoring can be done on script adherence, acoustic indicators and sentimental features. Supervisors have full visibility into agent performance to provide objective feedback. Knovvu Analytics provides real-time sentiment analysis and notifications to supervisors. It also offers real-time triggers for API actions. Knovvu Analytics gathers 100% of customer interactions data from customer service channels and transforms it into useful information for decision-makers. This solution provides crucial insights that help customers understand their customers better and improve their experience. Knovvu Analytics is equipped with advanced quality management tools that enable supervisors to objectively score agents and maximize their performance.

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Pricing

Free Trial:
Yes

Integrations

API:
Yes, Knovvu Analytics has an API
No Integrations at this time

Reviews

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Company Details

Company:
Sestek
Headquarters:
United Kingdom
Website:
www.sestek.com/conversation-analytics-knovvu

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
Webinars
In Person
Videos
Customer Support
Phone Support
Online

Knovvu Analytics Features and Options

Speech Analytics Software

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Knovvu Analytics User Reviews

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