Average Ratings 9 Ratings

Total
ease
features
design
support

Average Ratings 76 Ratings

Total
ease
features
design
support

Description

CrowdStrike Falcon is a cutting-edge cybersecurity platform that operates in the cloud, delivering robust defenses against a variety of cyber threats such as malware, ransomware, and complex attacks. By utilizing artificial intelligence and machine learning technologies, it enables real-time detection and response to potential security incidents, while offering features like endpoint protection, threat intelligence, and incident response. The system employs a lightweight agent that consistently scans endpoints for any indicators of malicious behavior, ensuring visibility and security with minimal effect on overall system performance. Falcon's cloud-based framework facilitates quick updates, adaptability, and swift threat responses across extensive and distributed networks. Its extensive suite of security functionalities empowers organizations to proactively prevent, identify, and address cyber risks, establishing it as an essential resource for contemporary enterprise cybersecurity. Additionally, its seamless integration with existing infrastructures enhances overall security posture while minimizing operational disruptions.

Description

LogMeIn Rescue is a comprehensive enterprise-grade remote support software built to meet the complex challenges faced by IT teams in today’s security-conscious and resource-limited environments. It delivers fast, one-click access to devices across a broad range of platforms such as Windows, macOS, Linux, Chrome OS, iOS, and Android, enabling technicians to troubleshoot and resolve issues efficiently. Rescue incorporates industry-leading security measures including permission-based access, PIN validation, IP restrictions, SSO, AD Sync, and AES-256 encryption to ensure data protection during sessions. The platform’s centralized management console allows IT administrators to customize security settings, create unlimited user groups, record sessions, and monitor team performance in real time. Enterprises can also customize the user interface, chat tools, and connection methods to provide a branded support experience. Rescue’s integration capabilities and in-session tools streamline workflows and help techs solve problems faster, even on inactive devices. Trusted by global companies and validated by a Forrester Total Economic Impact™ study, Rescue delivers ROI within six months through improved efficiency. It’s an ideal solution for organizations seeking scalable, secure, and customizable remote support.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blumira Yes 
Cayzu No 
Check Point Exposure Management Yes 
Check Point Infinity Yes 
D3 Smart SOAR Yes 
Elastic Observability Yes 
Expel Yes 
Falcon Discover Yes 
Hyperproof Yes 
OpenClaw Yes 
Optiv Managed XDR Yes 
Qevlar AI Yes 
Securonix Unified Defense SIEM Yes 
SeeMetrics Yes 
Sendmail Yes 
ServiceNow No 
Setyl Yes 
TROCCO Yes 
TrustCloud Yes 
anecdotes Yes 

Integrations

Blumira No 
Cayzu Yes 
Check Point Exposure Management No 
Check Point Infinity No 
D3 Smart SOAR No 
Elastic Observability No 
Expel No 
Falcon Discover No 
Hyperproof No 
OpenClaw No 
Optiv Managed XDR No 
Qevlar AI No 
Securonix Unified Defense SIEM No 
SeeMetrics No 
Sendmail No 
ServiceNow Yes 
Setyl No 
TROCCO No 
TrustCloud No 
anecdotes No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$109 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

CrowdStrike

Founded

2011

Country

United States

Website

www.crowdstrike.com/platform/

Vendor Details

Company Name

GoTo

Founded

2003

Country

United States

Website

www.logmein.com/products/rescue

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Brand Protection

Case Management No 
Domain Monitoring No 
Investigation Management No 
Marketplace Monitoring No 
Mobile App Monitoring No 
Paid Search Monitoring No 
Prioritization No 
Social Media Monitoring No 

Cloud Security

Antivirus No 
Application Security No 
Behavioral Analytics No 
Encryption No 
Endpoint Management No 
Incident Management No 
Intrusion Detection System No 
Threat Intelligence No 
Two-Factor Authentication No 
Vulnerability Management No 

Cloud Workload Protection

Anomaly Detection No 
Asset Discovery No 
Cloud Gap Analysis No 
Cloud Registry No 
Data Loss Prevention (DLP) No 
Data Security No 
Governance No 
Logging & Reporting No 
Machine Learning No 
Security Audit No 
Workload Diversity No 

Computer Security

Anti Spam No 
Antivirus Yes 
Audit Trail Yes 
Compliance Management No 
Database Security Audit No 
File Access Control Yes 
Financial Data Protection No 
Maintenance Scheduling No 
Real Time Monitoring Yes 
Security Event Log Yes 
Virus Definition Update No 
Vulnerability Protection Yes 

Cybersecurity

AI / Machine Learning No 
Behavioral Analytics No 
Endpoint Management No 
IOC Verification No 
Incident Management No 
Tokenization No 
Vulnerability Scanning No 
Whitelisting / Blacklisting No 

Endpoint Detection and Response (EDR)

Behavioral Analytics Yes 
Blacklisting/Whitelisting No 
Continuous Monitoring Yes 
Malware/Anomaly Detection Yes 
Prioritization No 
Remediation Management Yes 
Root Cause Analysis No 

Endpoint Protection

Activity Log Yes 
Antivirus Yes 
Application Security Yes 
Behavioral Analytics Yes 
Device Management Yes 
Encryption No 
Signature Matching Yes 
Web Threat Management Yes 
Whitelisting / Blacklisting Yes 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard No 
Help Desk Yes 
Issue Management Yes 
Live Chat Yes 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access Yes 
Remote Systems Monitoring No 
Scheduling No 

Remote Desktop

Chat Yes 
Cross-Platform Access No 
File Transfer Yes 
Group View Yes 
Mobile Device Access Yes 
Multi Monitor Support Yes 
Record Remote Sessions Yes 
Remote Print No 
Remote Wake No 
User Management No 

Remote Support

Diagnostic Tools Yes 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer Yes 
Surveys & Feedback Yes 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat Yes 
Meeting Management No 
Project Management No 
Remote Access Yes 
Remote Support Yes 
Screen Sharing Yes 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

RMM

Deployment Management No 
For MSPs No 
IT Asset Management No 
Mobile Access No 
Network Monitoring No 
Patch Management No 
Real-time Alerts No 
Remediation Management No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing Yes 
Presenter Control Management No 
Remote Control Yes 
Screen Capture No 
Screen Mirroring Yes 
Screen Recording Yes 

Alternatives