LogMeIn Rescue Reviews

Summary: LogMeIn Rescue is an enterprise solution for remote support. It is feature rich and even offers multi device support. But it is not ideal for personal or Home use.

Positive: Real-time monitoring & reporting,
File transfer & Screen sharing,
Customization options,
Mobile device support,

Negative: Pricing is high for personal use and No free to use version like TeamViewer,

Summary: Overall experience was excellent. This was the first remote management solution my organization used (that wasn't just Remote Desktop) and it was and has been excellent the whole time. There are some extra features like performance reports and running processes you can get once connected, but the main point is remote access and/or unattended access, which it does very well.

Positive: LogMeIn is to the point. You need software that lets you remote into a user's PC and allows unattended access as well? This is it. LogMeIn makes for a great primary method of remote management, and an excellent secondary or backup method in case your primary method isn't working right now. It doesn't really have the robust reporting and monitoring features that some of the other solutions out there do, but I have used it for many years and love it.

Negative: There are a ton of user prompts you have to walk the person through accepting to get it to work, especially if you are running as an administrator. This was almost never a big deal though. I know it's also a bit expensive.

Summary: I would definitely recommend this to anyone in the IT industry that is looking for an easy to use remote management software.

Positive: This makes it very easy to connect to clients which allows me to spend more time troubleshooting, and less time traveling onsite.

Negative: I can't say that there is anything that I don't like.

Summary: - For anyone looking to build a small but capable system administration team for their workplace, LogMeIn Rescue is the perfect tool. It is easy to use and has lots of features.

Positive: - Very easy to set-up and use. Hardly requires any training.
- Provides support for a plethora of application related issues and workbench issues.
- Established brand and clear documentation.

Negative: - Sometimes the keyboard stops working for the remote user and it can get annoying to restart the session.
- A tad bit pricier than the competition.

Summary: An essential remote support application easy to use even for new clients with no training. Although it comes at a premium, various features and utilities make it worth the price.

Positive: Record entire remote session.
Simple interface makes it easy to use.
Auto reconnect after reboot.
Built-In File transfer.

Negative: Connectivity issues for non-admin users.
Pricing is on a higher end.

Summary: LogMeIn Rescue is an answer to my prayers. I have always struggled with password issues and being locked out of my accounts. Thankfully that happens no longer!

Positive: LogMeIn Rescue sure does live up to its name. This software is an absolute godsend. If you struggle with passwords and being locked out of accounts because of that you need this software.

Negative: Absolutely no complaints. LogMeIn is amazing. They are innovative, cutting edge, truly an industry leader.

Summary: On the whole, it is an easy to use, straight forward tool to provide support to desktop and mobile issues. It is a well-known product from a well-known brand so a lot of people are familiar with it and trust it. The website is also very clear and straight forward. I would gladly recommend it to anyone who does support.

Positive: The pros are:
1. LogMeIn is a well-known and a well-reputed brand so it is easy to identify and accept.
2. There is very little need for training. You can learn the application as you use it.
3. It provides you uninterrupted remote desktop and mobile access and a one-click flow to send across files from the technician’s computer to the customer's computer.
4. The option to record the entire session and save it.

Negative: Very few cons but two nagging issues are:
1. The remote user's keyboard can sometimes become unresponsive.
2. It's slightly on the expensive side and you also have good competitors so maybe LogMeIn should rethink their prices.

Summary: Overall I like it and we tend to use it very frequently when helping with clients. Just the over all convenience is great.

Positive: Love how easy it is to use LogMeIn and unify one computer with another. Great and seamless Platform.

Negative: It's a little confusing when you first use it but needs some UI updates.

Summary: Yeah it gives very wonderful support to the customers and we can trust the technical person to control our PC (it's up to individuals decision).

Positive: It is the best remote connection software. It is capable of rescue remote support and rescue mobile support.

Negative: As cons are concerned its price is little bit expensive. Other than that no issues.

Summary: To conclude, this software is helping organizations in saving a lot of time, money and many more just by sitting at the comfort zone and connecting to clients and solving their technical problems.

Positive: We can solve all the technical issues of customers from our place itself without going to the customer physically.
Saves time, saves expenditure.

Negative: Except the cost there are no disadvantages I've found.

Summary: Happy customer! The software is especially suited for logging onto customer machine or servers that are not technology coordinated. It is very reliable and it works well with User Account Control comparing to some other products.

Positive: It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.

Negative: Support response times can be quite long. But, all in all it's very good.

Summary: A very good solution for businesses where a remote support is often used. I need to highlight the security and the accessibility.

Positive: A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.

Negative: If it’s not frequently used, the pricing is quite high.

Summary: Overall, could use an update but am glad that this resource is an option when training and helping my clients.

Positive: This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.

Negative: The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.

Summary: You can enjoy working remotely with reliable remote access. It's a user friendly software so you need to worry about tech issues.

Positive: They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Negative: They only have 30 days free trial. But overall they’re a good service.

Summary: Overall, it's a fantastic piece of software. It is used for remote access and client assistance. It's quick and secure, with a wide range of options and excellent customer service.

Positive: It offers me with methods for managing and responding to all of our consumer questions inside a platform that lacks intuitiveness but is simple to comprehend and use. It is a one-of-a-kind and currently required programme for managing customer resolution.

Negative: Remote control is quite expensive. The implementation of a new feature takes time.