LogMeIn Rescue by GoTo Reviews

Summary: Overall, it's a fantastic product that allows IT support staff to remote into PCs located anywhere and resolve technical issues quickly and without physical access to the device. In the remote world we're currently working in, this product is PRICELESS.

Positive: Like anyone using technology, I've had trouble with my devices in the past. I sought help from IT personnel using the LogMeInRescue product and had incredible success. It allows for multiple access methods, the support person was able to access my device without me being there, and he was able to reboot my device and automatically reconnect.

Negative: It's a product that's specifically designed for IT professionals. Without IT expertise, I imagine it would be difficult for me to use, should I want to troubleshoot my own device. Additionally, the chat box to connect with the support person is small and in the version we used, we didn't have access to a video conference/webcam for chatting.

Summary: Great for remote work. I think I would continue to use this program until we are able to get back to the office.

Positive: I like to use this for clients who are not familiar with our system, I think it makes things much easier especially during this time when everything is remote.

Negative: Only con is that somethings the screen freezes and we will need to restart the entire program.

Summary: We have used this without any issue during the pandemic. If you are a remote law firm you should consider this option.

Positive: We use this to work remotely. It pairs well with our on-site systems and is user friendly. It has solid customer support as well if needed.

Negative: Sometimes the screen can pop up small but once you get the hang of it it should not be an issue.

Summary: LogMeIn Rescue is a great remote access platform which allows you to access your clients computer with their permission and solve issues or set up settings for them.

Positive: Easily access clients computer for the benefit of tech support! Client does not need to subscribe or create an account, fast secure and reliable!

Negative: Nothing bad to say it is a really great solution!!

Summary: Overall, It is the best support solution that delivers everything that we need in the support desk. It works smoothly in high traffic and requests. Effective on mid enterprises.

Positive: LogMeIn Rescue helpdesk is outstanding in terms of usage and ability. Our customers are also happy with this solution. UI/UX design is intuitive. It delivers the best remote access to the support desk dashboard. Supports mobile platform for end-users.

Negative: Artificial Intelligence-based support is not there. Lots of other offers same.

Summary: Overall this product is great and does everything I need it to do. I would recommend this software to any organization out there for their IT department.

Positive: Love this tool for all my remote access, able to send admin prompts through it by typing in admin information to gain access. Able to have multiple sessions open as well.

Negative: I don't have any cons about this product I think it is the best one out there.

Summary: I've used LogMeIn a number of times since I first discovered it through Microsoft tech support. It helps people see what's happening instead of the endless descriptions and screenshots. Saves a lot of time.

Positive: Easy to install. Easy to use. Let tech support save me from myself. My Microsoft tech support couldn't figure out what I was talking about, but we used LogMeIn to get to the bottom of things.

Negative: I was skeptical to use it at first (felt that it had a potential for virus), but it worked as advertised. No complaints to speak of.

Summary: LogMeIn secures your employees' identity, access, data, and passwords wherever they may be located. I have yet to have such a seamless experience with other software.

Positive: It allows teams of all sizes to communicate and collaborate from anywhere on any device securely.

Negative: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately.

Summary: - Good, easy to use and explain tool.
- Easily assist those with limited tech knowledge.
- Can vary from OS to OS.

Positive: - Easy to use.
- Easy to walk someone through using.
- Easy to help assist others with technical issues.

Negative: - Sometimes if someone is already having issues understanding tech, downloading can be an issue.

Summary: Overall - LogMeIn has been in the industry of remote software for the longest time, providing a very well made and stable product that just works, and is easy to configure and use. It has been instrumental in our organization, allowing us to access machines remotely spread hundreds of miles away.

Positive: -Very easy and simple to setup and install
-Fantastic user interface that is easy to use and navigate
-Reliability and uptime of the software and servers is always near 100%!

Negative: -Pricing model could be a little more aggressive and competitive versus other competitor's software on the market.

Summary: Overall, LogMeIn Rescue is a great and professional build tool for the business help-desk solution. It's also intuitive in the interface. Works great for our help desk.

Positive: LogMeIn Rescue gives my business a powerful help-desk to manage clients and communicate from one page. The deployment of this tool was a breeze. I like the addon with various integrations, which makes it completely a robust tool.

Negative: Nothing so far, we liked this platform very much.

Summary: Everyone in my team is extremely happy with this solution. It allows them remotely and in real-time access helpdesk and support customers. Overall, LogMeIn Central is a robust help desk solution.

Positive: To offer the best support experience for the customer no other tool is capable and better than the LogMeIn Central help desk solution. It offers live chat, real-time support alert, remote access, ticket management, ticket forwarding, and inbuilt survey and feedback.

Negative: Never encountered any serious problem while using this.

Summary: LogMeIn Rescue is the legendary help desk tool for every business that exists online. Its interface is solid, clean and intuitive. Overall, it's a nice tool and suggests everyone try this.

Positive: LogMeIn Rescue is the ultimate help desk solution for every online business.
- Remote access to reply and interact with users from anyplace.
- Seamless to route tickets and user requests.
- Super clean and intuitive user interface.

Negative: There isn't anything I don't like about this tool.

Summary: LogMeIn Rescue is a very vital help desk platform for SMBs. It only need is one time configuration. The ticket followup request tracking is great. We lived this help desk platform. It's easy to use and has excellent ability.

Positive: My favorite thing about LogMeIn Rescue is its uniform interface and elements to remotely support customers on their requests. We are using it for a long time, it's web-based platform enables ease to interact on any platform. Support tickets are easy to track and get follow up updates.

Negative: We are pretty much happy with this solution. No negative experience in recently.

Summary: Overall, LogMeIn Rescue is a reliable and easy way to support clients. The remote access and self-help make this platform a complete solution for the help desk.

Positive: The ability to streamline and remotely access the help desk platform is great. The issue management and Live chat allow us to directly connect using our support link. It provides the best and organized structure of self-help service to help customers without queuing for support.

Negative: The feedback should have a customize options to add questions.