LogMeIn Rescue Reviews

Summary: Overall Experience is great! This application is a complete package and best for corporate use. Provides easy , fast and secure connectivity.

Positive: Top notch Application, Terrific with all the aspects. It is easy and fast remote access tool to users. Best features is, it has ability to provide multi sessions capability

Negative: Nothing as now. You can trust their support and application.

Summary: Overall I would describe the experience as very positive. The collaboration and chat features are very handy.

Positive: Many support engineers that I've worked with have used the service and love it! Remote control, remote diagnostics...what else could you ask for?

Negative: At the moment, I can't think of anything we weren't happy about.

Summary: Very happy with the tool and the ability to easily and quickly remotely assist a user without being overly complicated.

Positive: Ability to easily and quickly remotely assist a user without being overly complicated. Love the multi-session capability.

Negative: None at this time. There is a utilization of this product by bad actors, so the reputation could use some help.

Summary: Using it for remote access and provide support to customers. Its fast and secure with plenty of options and great customer support

Positive: It connects securely to remote computers without any concerns. Troubleshooting never been easy before for remote clients. Thanks you Logmein for the amazing product!

Negative: No concerns as of now. Great tool with best features.

Summary: Overall it great for providing seamless remote support and to keep a track of all your sessions from when you started to when you ended.

Positive: Securely connect to any desktop, laptop or mobile device on any network from anywhere.
Remotely support up to 10 users at once, allowing toggling between the sessions.
You can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
Allows you to see and access areas that are not available with many other remote software.
It also allows quick and easy obtain of background information about a computer such as processes currently running, list of installed software, computer specs, etc.
Transfer of files is fast, simple and easy to use.

Negative: The User Interface is not intuitive and user friendly, it could be improved.

Summary: This software has been used by our IT pros with several of the software and hardware vendors we use to operate our business. Rather than reading instructions on how to do something technical, a pro can do it for you while you talk on the phone and watch what they do. Ideal!

Positive: Trusted computer tech's can remotely access your computer while you watch what they do. They can instruct you and show you how to do something on your machine or simply fix a problem for you while you sit back and "supervise"!

Negative: There is always a little trepidation when letting someone else access your machine. Just make sure it's a vetted IT professional or service your entrusting to remote access your computer. As far as this product - no real negatives to report.

Summary: LogMeIn has really made accessibility and privacy, work well in this relationship. It has helped me as well as friends in other industries.

Positive: I really liked the actually application. It was a genius idea to focus in on this area and create a superior product.

Negative: I have had some technical difficulties in the past.

Summary: Great to have this product. Amazing with all the aspects. Easy and handy. It works with low bandwidth internet connection too.

Positive: Video/Audio conformance never been easy and simple before. Thanks to LogMeIn with the great product.

Negative: Sometimes web plug in crashed. But I have fixed it after reinstallation.

Summary: Great product in overall.Looking forward to use it for long and happy to recommend others. Thanks team.

Positive: One of the best product I have came across. We have been using for couple of years. It's just wow. Never had any issue with connectivity. Clear presentation and great audio too. 5 star!

Negative: Nothing as of now! Never had any issue with this.

Summary: Overall, it's a fantastic product that allows IT support staff to remote into PCs located anywhere and resolve technical issues quickly and without physical access to the device. In the remote world we're currently working in, this product is PRICELESS.

Positive: Like anyone using technology, I've had trouble with my devices in the past. I sought help from IT personnel using the LogMeInRescue product and had incredible success. It allows for multiple access methods, the support person was able to access my device without me being there, and he was able to reboot my device and automatically reconnect.

Negative: It's a product that's specifically designed for IT professionals. Without IT expertise, I imagine it would be difficult for me to use, should I want to troubleshoot my own device. Additionally, the chat box to connect with the support person is small and in the version we used, we didn't have access to a video conference/webcam for chatting.

Summary: Great for remote work. I think I would continue to use this program until we are able to get back to the office.

Positive: I like to use this for clients who are not familiar with our system, I think it makes things much easier especially during this time when everything is remote.

Negative: Only con is that somethings the screen freezes and we will need to restart the entire program.

Summary: We have used this without any issue during the pandemic. If you are a remote law firm you should consider this option.

Positive: We use this to work remotely. It pairs well with our on-site systems and is user friendly. It has solid customer support as well if needed.

Negative: Sometimes the screen can pop up small but once you get the hang of it it should not be an issue.

Summary: LogMeIn Rescue is a great remote access platform which allows you to access your clients computer with their permission and solve issues or set up settings for them.

Positive: Easily access clients computer for the benefit of tech support! Client does not need to subscribe or create an account, fast secure and reliable!

Negative: Nothing bad to say it is a really great solution!!

Summary: Overall, It is the best support solution that delivers everything that we need in the support desk. It works smoothly in high traffic and requests. Effective on mid enterprises.

Positive: LogMeIn Rescue helpdesk is outstanding in terms of usage and ability. Our customers are also happy with this solution. UI/UX design is intuitive. It delivers the best remote access to the support desk dashboard. Supports mobile platform for end-users.

Negative: Artificial Intelligence-based support is not there. Lots of other offers same.

Summary: Overall this product is great and does everything I need it to do. I would recommend this software to any organization out there for their IT department.

Positive: Love this tool for all my remote access, able to send admin prompts through it by typing in admin information to gain access. Able to have multiple sessions open as well.

Negative: I don't have any cons about this product I think it is the best one out there.