KrispCall Reviews

Summary: Switching to KrispCall from our old phone system was one of the best decisions we made. Setup took literally minutes. We had our number ready and everyone using it the same day. It's way cheaper than what we were paying before, and honestly, it works better too. Everything's in one place with the unified callbox, so we're not scrambling to find missed calls or messages anymore.

Positive: Setting up KrispCall was easy. We got our business number within minutes and had the whole system running the same day. It's significantly cheaper than our old traditional phone system, and the monthly costs are predictable. The platform is intuitive to operate, so our team didn't need extensive training to get started.

Negative: Would appreciate more third-party integrations with some business tools we use daily.

Summary: A reliable and user-friendly tool that simplifies communication for teams and individuals. It's been a great addition to our workflow.

Positive: Easy to set up and use.
The interface is simple.
The call quality is clear.
Manage both personal and business number separately from one place.

Negative: Sometimes, the app can feel slightly sluggish when switching between features or during heavy usage periods, which interrupts the smooth experience a bit.

Summary: KrispCall has made communication management so much simpler. It’s reliable, intuitive, and fits perfectly into our daily workflow. Having call tracking, recordings, and analytics in one platform has improved our team’s efficiency and customer engagement significantly.

Positive: The integration with CRM platforms like HubSpot and Freshsales is seamless. I love the one-click calling and automatic logging features — they save a ton of time and keep all communication in one place. The interface is modern, responsive, and easy to navigate.

Negative: Sometimes the analytics dashboard takes a few seconds to refresh after large call volumes, but it’s a minor issue overall.

Summary: We needed a central place where the team could track calls and messages without constantly checking in with one another. KrispCall gives us a shared view of customer communication, which improves collaboration and helps everyone stay informed about client activity.

Positive: One of the things I like most about KrispCall is the visibility it gives our team. Anyone can log in and quickly see who is on a call and which client they're speaking with. We also use the texting feature regularly, and having calls and messages in the same place makes communication much easier. The shared inbox helps keep everyone updated without needing additional tools.

Negative: The reporting dashboard could be more flexible. It provides useful information, but I'd like the ability to customize the layout and arrange widgets based on what is most important to me. More dashboard customization would make reporting even better.

Summary: Our old phone system was confusing and every new employee needed training. With KrispCall, new support agents learn it quickly on their own, which saves us a lot of onboarding time.

Positive: The interface is clean and very easy to understand. Answering calls, transferring them, and adding notes only takes a few clicks. I was able to start using it on my first day without any training, which made things much easier.

Negative: Some useful reporting and analytics features are only available in higher plans. It would be nice if small teams could access a few more reports without upgrading.

Summary: Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Positive: Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

Negative: The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

Summary: Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

Positive: The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

Negative: I wish I could filter call reports by campaign. Right now I can only filter by agent or date.

Summary: Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Positive: Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

Negative: No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

Summary: Clients in the UK and US stopped ignoring our calls once they saw a local number. Pickup rate improved noticeably in the first week.

Positive: Picked three country numbers and had the team calling within the hour. The Unified Callbox keeps all calls, texts, and voicemails in one timeline per contact — no more guessing what was last said to a client.

Negative: No desktop app yet, just a browser tab. And no built-in video, so we still use a separate tool for that.

Summary: Centralizing inbound customer calls across three time zones with smart routing. We no longer miss calls during handover windows.

Positive: Provisioning numbers for a large rollout is refreshingly quick. Admins can manage user permissions, number assignments, and call routing from a clean dashboard — far less of the menu maze we experienced with RingCentral. SSO integration worked first try, which is rare in this category.

Negative: Some advanced analytics dashboards require a few extra clicks to get to. A pinned "favorites" dashboard feature would save time. Reporting customization is still maturing compared to enterprise-tier competitors.

Summary: Porting experience was way smoother than expected. Team was communicative throughout and that made all the difference.

Positive: Having different numbers for different countries helps a lot. clients trust more. calls are good, but also everything around them feels smoother.

Negative: Filtering options could be better when trying to find specific call data, Other everything is normal.

Summary: overall good experience, works smooth most of the time.
calls are clear, no major issues in voice quality.
integrations make daily work easier.

Positive: Not gonna over explain , just happy with it. It does what we need without creating new problems. Rare these days lol.

Negative: Mobile experience could be slightly better. And some times there is little delay during loading.

Summary: It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

Positive: We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Negative: Sometimes i feel like notifications are delay but nothing serious.

Summary: I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

Positive: What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

Negative: On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

Summary: It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

Positive: What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Negative: Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.