KrispCall Reviews

Summary: It ensures that our team stays responsive and reachable at all times. Even when I’m out, I can join calls and manage communication effectively.

Positive: Scheduling and reminders are simple. It’s easy to plan calls and ensure team members and clients are on the same page.

Negative: International call costs are slightly higher than I’d like, but still manageable.

Summary: Looking professional on a small business budget was the challenge. KrispCall solved that completely. Overall experience we deliver on calls has improved significantly without adding cost or complexity.

Positive: We do a lot of client onboarding calls and KrispCall has made that whole experience better on both sides. Call quality is consistently clear,

Negative: Would love a way to share call recordings with clients directly from the platform without downloading and sending separately.

Summary: We needed a professional phone setup without enterprise pricing. KrispCall gave us exactly that. Now we record everything, review weekly and the improvement in our team's performance has been measurable.

Positive: The call recording feature has genuinely changed how we run our sales team. Recordings save automatically, quality is clear enough to catch every detail. Beyond that the overall platform is intuitive, call quality is excellent and the pricing makes it accessible without feeling like a budget compromise.

Negative: Reporting could go a little deeper for more detailed performance tracking. We like digging into call data and there are a few filters i wish were available.

Summary: switched purely because of call quality complaints with my old tool. first call on KrispCall and the difference was immediate. I won't take my previous voip provider name but the support was not responsive, i used to text them my problem but hardly they used to reply, now krispcall is quite good.

Positive: I can see every live call happening across the team in real time, easy to jump in and whisper to agents without the client hearing, helps new reps build confidence knowing support is there, call quality on monitored calls is just as clear as regular ones.

Negative: would love a few more options on the lower tier plan

Summary: had questions during setup and support was genuinely impressive. real people, real solutions, fast responses. call quality and dashboard have been great ever since.

Positive: call quality has been excellent and consistent since the very first day, easy to manage everything from one clean and simple dashboard and support responds fast and solves problems.

Negative: wish there were more integration options for some tools we use daily

Summary: If CRM-telephony alignment matters to your sales team, KrispCall genuinely delivers. It's removed a lot of manual work from our process.

Positive: We use Salesforce and the integration was surprisingly painless. Call logs sync automatically, notes attach to the right contacts, no manual data entry. The unified callbox means agents see full customer history before picking up. Call quality has been consistently good over 6+ months.

Negative: Would love deeper Salesforce workflow automation. Some custom fields don't sync perfectly yet.

Summary: We used to manage several different tools, which was confusing and inefficient. Now communication is centralized and much easier to track. Team onboarding is smoother, and mistakes have reduced. It’s not perfect yet, but it’s a strong feature and a big step forward for managing customer communications.

Positive: KrispCall’s unified inbox is really helpful. Calls, texts, and voicemails are all in one place, so there’s no need to jump between multiple apps. Everything is organized by customer conversation, and seeing the full communication history instantly saves a lot of time.

Negative: Occasionally, the inbox can feel a bit slow or cluttered when handling many conversations. Some additional filtering or customization options would make it even better.

Summary: Honestly, using KrispCall has completely changed how I manage calls and messages. I feel way less stressed now because I don’t have to juggle a bunch of apps or worry about missing a follow-up.

Positive: Integrated SMS and bulk messaging make follow-ups effortless, and I love how I can manage all customer conversations in one place without switching apps.

Negative: Would love more pre-built message templates and automation options.

Summary: Call barging has been invaluable for training new team members! I can listen to their calls silently and jump in if they need help without the customer knowing. It's accelerated our training process significantly - new hires get comfortable faster knowing I'm there as backup. Also useful for quality assurance and understanding how calls are being handled. It's improved our overall service quality noticeably. Great feature for any team that does phone support or sales!

Positive: SMS messaging is absolutely brilliant! Clients prefer texting for quick questions. We send appointment reminders automatically. Bulk messaging works perfectly for updates. Delivery rates are excellent. Everything organized in threads!

Negative: No keyboard shortcut. Sometimes forget I'm muted. Could use better reminders.

Summary: Really satisfied! Switch devices constantly throughout day. Syncing reliable. Essential for my workflow. Very happy!

Positive: Multi-device syncing is excellent! Use it on phone, laptop, and tablet seamlessly. Everything syncs automatically - contacts, messages, call history. Can start a call on computer and finish on phone. True flexibility to work anywhere!

Negative: Occasional sync lag, but nothing major. Battery drain on mobile.

Summary: Way better than expected. Services they provide is reliable with good features. Plus point is that price is affordable.

Positive: okay so setup literally took 25 minutes total. signed up got numbers configured ivr set up forwarding added team members tested everything done. no waiting for provisioning. no tech support calls. no implementation consultant. just clicked around and it worked. same day we were live.

Negative: some features need higher tiers. would like discount for yearly commitment option. pricing could be better if committed.

Summary: Pretty satisfied with everything so far. Saves us money on phone costs. Does daily tasks just fine. Would recommend people try it out.

Positive: What I like about KrispCall is that it is easy for anyone to use, call quality is acceptable also SMS is handy for quick messages. This is affordable for small, mid and large scale businesses.

Negative: Nothing major but app should be updated with some advance features.

Summary: If you need basic team coordination features, this definitely covers it. Nothing crazy fancy but it helps our small team work together way better than before. Perfect for teams like ours.

Positive: It's really nice being able to see who's already on calls so we don't transfer clients to someone who's busy. Transferring calls between team members is super smooth - never had anyone get dropped. Shared contacts work well so everyone has access to the same client info. Overall it keeps our team coordinated which is huge for us.

Negative: Missing some advanced features that bigger teams might need.

Summary: If you need call recording for training or quality checks, this works perfectly. Just set it up once and forget about it.

Positive: Every call gets recorded automatically which is amazing for training our team. Audio quality is clear and it's super easy to find old recordings when we need them. Included in the price too which is great.

Negative: Can't add tags to recordings. Would love transcription for calls, not just voicemails.

Summary: love being able to text from business number. clients appreciate being able to text instead of always calling. really useful feature that we use daily for quick updates and reminders.

Positive: having sms and calls in one platform is convenient. bulk messaging works well for sending updates. threaded conversations keep things organized. delivery rates are good

Negative: scheduling messages could be better. character limits are a bit restrictive. would love mms support.