KrispCall Reviews

Summary: Before KrispCall, I often had to wait until I was back at my desk to catch up on messages and missed calls. Now I can handle everything from my phone, which helps me respond to customers faster and stay on top of communication throughout the day.

Positive: What do you like best about KrispCall?
Most of my work happens outside the office, so having a reliable mobile app is important. I can answer business calls, send texts, and check voicemails from the same place without carrying extra devices. It's simple to use and helps me stay responsive even when I'm moving between meetings.

Negative: The app works well overall, although occasionally it takes an extra second to load conversation history when my connection is weak.

Summary: We couldn't risk changing the numbers our clients call us on — those are relationships we've built over years. Porting meant we could move to a better platform without asking clients to update their contacts. That made the migration decision much easier.

Positive: Ported our team's existing numbers without losing any inbound calls during the switch. The KrispCall team was easy to reach when I had questions about the process and gave realistic timelines rather than overpromising.

Negative: The porting request form could be a bit more guided. First time going through it I wasn't sure which documents were needed for which carrier type. A clearer checklist upfront would save some back-and-forth.

Summary: A toll-free number was a client requirement for the contract we were supporting. KrispCall had it set up quickly and it's held up throughout a busy campaign. The client has been happy with the inbound performance.

Positive: One of the main reasons we chose KrispCall was for the toll-free number, and it has worked well for our team. Call routing has been reliable, and incoming calls reach the right agents without issues. Even during busy periods, the number has remained stable and we've had no problems receiving calls. Setup was also straightforward, which helped us get started quickly.

Negative: Analytics for the toll-free line specifically could be more detailed. I'd like to see abandoned call rates and peak hour breakdowns tied to that number rather than having to pull general call data and filter manually.

Summary: We needed a central place where the team could track calls and messages without constantly checking in with one another. KrispCall gives us a shared view of customer communication, which improves collaboration and helps everyone stay informed about client activity.

Positive: One of the things I like most about KrispCall is the visibility it gives our team. Anyone can log in and quickly see who is on a call and which client they're speaking with. We also use the texting feature regularly, and having calls and messages in the same place makes communication much easier. The shared inbox helps keep everyone updated without needing additional tools.

Negative: The reporting dashboard could be more flexible. It provides useful information, but I'd like the ability to customize the layout and arrange widgets based on what is most important to me. More dashboard customization would make reporting even better.

Summary: Our old phone system was confusing and every new employee needed training. With KrispCall, new support agents learn it quickly on their own, which saves us a lot of onboarding time.

Positive: The interface is clean and very easy to understand. Answering calls, transferring them, and adding notes only takes a few clicks. I was able to start using it on my first day without any training, which made things much easier.

Negative: Some useful reporting and analytics features are only available in higher plans. It would be nice if small teams could access a few more reports without upgrading.

Summary: Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Positive: Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

Negative: The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

Summary: Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

Positive: The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

Negative: I wish I could filter call reports by campaign. Right now I can only filter by agent or date.

Summary: Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Positive: Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

Negative: No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

Summary: Clients in the UK and US stopped ignoring our calls once they saw a local number. Pickup rate improved noticeably in the first week.

Positive: Picked three country numbers and had the team calling within the hour. The Unified Callbox keeps all calls, texts, and voicemails in one timeline per contact — no more guessing what was last said to a client.

Negative: No desktop app yet, just a browser tab. And no built-in video, so we still use a separate tool for that.

Summary: Centralizing inbound customer calls across three time zones with smart routing. We no longer miss calls during handover windows.

Positive: Provisioning numbers for a large rollout is refreshingly quick. Admins can manage user permissions, number assignments, and call routing from a clean dashboard — far less of the menu maze we experienced with RingCentral. SSO integration worked first try, which is rare in this category.

Negative: Some advanced analytics dashboards require a few extra clicks to get to. A pinned "favorites" dashboard feature would save time. Reporting customization is still maturing compared to enterprise-tier competitors.

Summary: Porting experience was way smoother than expected. Team was communicative throughout and that made all the difference.

Positive: Having different numbers for different countries helps a lot. clients trust more. calls are good, but also everything around them feels smoother.

Negative: Filtering options could be better when trying to find specific call data, Other everything is normal.

Summary: overall good experience, works smooth most of the time.
calls are clear, no major issues in voice quality.
integrations make daily work easier.

Positive: Not gonna over explain , just happy with it. It does what we need without creating new problems. Rare these days lol.

Negative: Mobile experience could be slightly better. And some times there is little delay during loading.

Summary: It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

Positive: We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Negative: Sometimes i feel like notifications are delay but nothing serious.

Summary: I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

Positive: What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

Negative: On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

Summary: It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

Positive: What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Negative: Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.