Drift Reviews

Summary: Drift stands out as a powerful solution for businesses looking to enhance their conversational marketing. Its real-time engagement features, AI-powered chatbots, and support for account-based marketing make it an ideal choice for companies focused on personalized customer interactions.

Positive: Drift does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging.

Negative: Some users may find Drift's pricing structure complex, and the initial setup might require a bit of extra technical expertise.

Summary: Very impressed with both the capabilities and the service delivered by the Drift team. Though it is hard to justify the price with some key features missing.

Positive: Setting up the Drift chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info.

Negative: I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point.

Summary: In the daily growing businesses, it is essential to have such type of chat service which can directly interact with the customer and get data about the customer's needs.

Positive: - It has 24*7 customer support system to solve all the queries of the user.
- it has cross-platform support, so whether you use the chat using mobile tablet or pc, you are going to get the same experience.
- Helps in growing sales by directly informing the sales team when a customer wants to make an order. This is done with the helps of chat service.

Negative: - Its pricing can be a problem if a small business with limited funds needs a feature which is present only in the upper pricing pack.
- Drift throws bugs sometimes, which can annoy the customer.
- Initially, user may find it difficult to use this software.

Summary: Overall, I continued to run this software after my initial set up running my customer chats for my e-commerce small business.

Positive: It was very good to start out with. I work in setting up e- commerce solution's for other people. I started suing drift to set up chats with my customers. The set up was very simple, and it helped greatly.

Negative: There is not much to complain about. One of the limiting features that I found when first experimenting with this was the lack of integrations with other parties.

Summary: Overall a good platform to start with depending upon your needs. We switched to a new platform, but would be open to revisiting in the future.

Positive: With our e-commerce business we initially used Drift for customer chats. It was quick to setup and very easy to use, helped us with conversions.

Negative: Not as many integrations as we'd like or advancement of the platform. We ended up switching to a competitive chat platform - Octane - that had better hooks into Shopify and was launching new features faster.

Summary: Overall Drift is actually an amazing platform with great features and functions. I have been using this platform for a period of 8 months. Drift has basically helped me to maintain good relationship with the customers.

Positive: It has basically improved the conversation with the clients. It is also a great platform for managing chat function in various circumstances in a team.

Negative: There are no cons for this product. Only thing is that they need to improve their customer support.

Summary: I will say that Drift has more pros than cons, it is smart software, really helpful and it makes everything more practical. It saved my life since I find out about it!

Positive: With Drift it is easier to have good conversations with my clients. The bot is really friendly and it helps a lot with engaging. They have an amazing support team so you never have to worry about anything. If you are in business and looking for the best way to communicate, Drift is your best option.

Negative: Managing data can be complicated since it has to be manual. Also it's kinda hard to do settings, I think you should alert when there is an update so it can keep working just fine.

Summary: I used Drift a long time ago when I was a sales rep before I moved up on my company. This is basically every single reps dream come true since we could connect more with the customer and eventually find what they wanted. Next-generation lead generation tool.

Positive: Improved communication with the customers. It makes some sort of personal connection the customers which sets the difference in many scenarios. Customers see it more as an opportunity to get something new rather than some agent trying to make a sale/appointment.

Negative: The fares are quite high, but if managed correctly it brings nothing but profit!

Summary: Overall, it’s been a pretty good experience for me. I’m no longer on the team that utilizes Drift, but it was really helpful while I was on that team. Great online chat management.

Positive: I really enjoy using Drift. And it’s great for managing chat functions across multiple teams and in different time zones.

Negative: Getting signed in was initially a little bit of a challenge, but once I was able to get on it was fairly user-friendly.

Summary: Sales have increased thanks to the many benefits it offers me in the marketing area, which allow me to provide a highly optimized service to the target audience and speed up the closing of negotiations by this means. Customers are delighted with the speed of the terminal process and the effectiveness of trade and attention. For any company whose objective is to boost its market and commercial scope, this platform is ideal for offering a comfortable experience to both potential customers and to the company that needs to manage its sales and to have closer management of its negotiations.

Positive: The ease with which I can display the products and services in a complete catalog and capture a higher volume of potential customers, as well as being able to respond to each of them in a specific way and with the more incredible speed of response.

Negative: The truth is that I don't see any disadvantage so far, maybe the support provided is a little precarious, but in general, it is well implemented.

Summary: Overall, compared to other such tools drift has more features and is faster at analyzing the responses. Playbook feature is the advantage.

Positive: Lead generation and validation had been a piece of cake of it with the various plays that we can use.

Negative: Implementation and learning take time but once set up not much to be done. Pricing could be reduced.

Summary: Provides a virtual assistant for our customers. Chatbots helps in increasing leads. Speeds up our sales cycle. Easy to use and understand. Using live chat we can understand costumer and can attend more customers. Very reliable and simple software. Convert leads faster.

Positive: Drift provides a platform for both sales and marketing to connect with Live customers. Conversational marketing tool. It fasten our revenue. Provide alert when your targeted customers is on your site. Some features are live chat, video, email, automation. Great email campaigns.

Negative: Honestly great software. Easy to use. No dislikes till now.

Summary: Overall, Drift is a robust marketing product that can chat and interact professionally with clients without human command. It helps us provide a high-standard experience to our future clients. Its pre-programmed bots are very competent.

Positive: Drift is easy to set up and implement on business websites. Its pre-programmed bots give a personalized experience to clients, which indirectly helps to boost sales. The chat page can be customized.

Negative: Had a great experience with Drift. No downside experienced till now.

Summary: I couldn't ask for much more from Drift. It makes my customers feel heard and helps me worry about one less thing. It's a great chat tool and I have no complaints!

Positive: Drift makes it easier than ever to connect and chat with customers. The interface is easily utilized and the additional features are the cherry on top.

Negative: It would be great to see more email tools being offered or a "chat bot" to utilize, but I'm sure these are on the horizon.

Summary: It gives every customer a really helpful way to communicate with us through our main websites. Drift has also helped both our sales management team and customer service.

Positive: It has made the entire process of connecting with our clients extremely easy. This is the best chat app I've ever used.

Negative: No negative feedback. We've used it for quite a while now and the only thing I can say is everyone should give it a shot.