Drift Reviews

Summary: We are very happy with the Drift solution, it's very easy to use and has a great ability that increases the relation and sales. We recommend every small-mid business to try this. Overall, it's excellent tool.

Positive: Drift extremely helped in my business growth. Its ability to manage and personalize customers help to increase the conversion rate. The deployment of the Drift platform was super easy. Reports and sales visualization was great.

Negative: Never encountered any major problem with this platform.

Summary: Since starting to use Drift, I have been able to hit my sales quota for the first time since COVID has began. It was the best decision I have made for our company.

Positive: With using Drift I have been able to create a more qualified pipeline and revenue faster than ever. With people being in lockdown, I am now able to engage every website visitor with an instant personalized experience.

Negative: I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately. I highly recommend doing the trial if you are having any doubts.

Summary: My overall experience has been very fantastic for the first day of implementation. It helps my business to make customers a responsive and personalized experience. It's very easy to use.

Positive: Drift is a very flexible and powerful chatbot platform that supports almost every platform. It's very easy to implement and onboard. On the positive side, it's easy setup, has great number of customizations support, auto-trigger settings, and cost-effective.

Negative: No, nothing faced any problem using this platform.

Summary: Overall Drift is the king of the conversational chatbot space. It's super cool to have and gives the customer's website a premium feel.

Positive: I like how conversational drift is and convenient it is to set it up. The look and feel of the bot is amazing and it's on top of the food chain.

Negative: The only con I feel is that it's a little heavy on the budget. The pricing can be cheaper or can have cheaper options.

Summary: Drift is an extremely effective tool for my business, model. It fills the gap between company and customer relationships. It let me help my shoppers to solve any query in the quickest way. Its bot functionality is very powerful most of a time bot itself fixes the client query.

Positive: Drift is available on cross-platform. It gives client history and other information while messaging, helps us easy to figure out issues. It has an inbuilt bot feature, the bot itself tries to solve client issues.

Negative: In my usage, I never had any problem. For me, it's a completely hassle-free tool.

Summary: Overall it's a good option for live chat for a single user. More than that it can be a bit costly to use.

Positive: I like the functionality and the ease of how simple the live chat website works. It's very reliable too.

Negative: The paid plans are a little costly overall and free tier has limits.

Summary: Drift stands out as a powerful solution for businesses looking to enhance their conversational marketing. Its real-time engagement features, AI-powered chatbots, and support for account-based marketing make it an ideal choice for companies focused on personalized customer interactions.

Positive: Drift does a great job in real-time conversational marketing, enabling businesses to engage with website visitors through live chat, chatbots, and personalized messaging.

Negative: Some users may find Drift's pricing structure complex, and the initial setup might require a bit of extra technical expertise.

Summary: Very impressed with both the capabilities and the service delivered by the Drift team. Though it is hard to justify the price with some key features missing.

Positive: Setting up the Drift chatbot was really quick and integrates seamlessly with our HubSpot CRM. When we did have an issue the support team responded quickly with accurate info.

Negative: I would like to see a forms feature added. Though the integration works it would be much neater to have it out of the box here. Especially considering the steep price-point.

Summary: In the daily growing businesses, it is essential to have such type of chat service which can directly interact with the customer and get data about the customer's needs.

Positive: - It has 24*7 customer support system to solve all the queries of the user.
- it has cross-platform support, so whether you use the chat using mobile tablet or pc, you are going to get the same experience.
- Helps in growing sales by directly informing the sales team when a customer wants to make an order. This is done with the helps of chat service.

Negative: - Its pricing can be a problem if a small business with limited funds needs a feature which is present only in the upper pricing pack.
- Drift throws bugs sometimes, which can annoy the customer.
- Initially, user may find it difficult to use this software.

Summary: Overall, I continued to run this software after my initial set up running my customer chats for my e-commerce small business.

Positive: It was very good to start out with. I work in setting up e- commerce solution's for other people. I started suing drift to set up chats with my customers. The set up was very simple, and it helped greatly.

Negative: There is not much to complain about. One of the limiting features that I found when first experimenting with this was the lack of integrations with other parties.

Summary: Overall a good platform to start with depending upon your needs. We switched to a new platform, but would be open to revisiting in the future.

Positive: With our e-commerce business we initially used Drift for customer chats. It was quick to setup and very easy to use, helped us with conversions.

Negative: Not as many integrations as we'd like or advancement of the platform. We ended up switching to a competitive chat platform - Octane - that had better hooks into Shopify and was launching new features faster.

Summary: Overall Drift is actually an amazing platform with great features and functions. I have been using this platform for a period of 8 months. Drift has basically helped me to maintain good relationship with the customers.

Positive: It has basically improved the conversation with the clients. It is also a great platform for managing chat function in various circumstances in a team.

Negative: There are no cons for this product. Only thing is that they need to improve their customer support.

Summary: I will say that Drift has more pros than cons, it is smart software, really helpful and it makes everything more practical. It saved my life since I find out about it!

Positive: With Drift it is easier to have good conversations with my clients. The bot is really friendly and it helps a lot with engaging. They have an amazing support team so you never have to worry about anything. If you are in business and looking for the best way to communicate, Drift is your best option.

Negative: Managing data can be complicated since it has to be manual. Also it's kinda hard to do settings, I think you should alert when there is an update so it can keep working just fine.

Summary: I used Drift a long time ago when I was a sales rep before I moved up on my company. This is basically every single reps dream come true since we could connect more with the customer and eventually find what they wanted. Next-generation lead generation tool.

Positive: Improved communication with the customers. It makes some sort of personal connection the customers which sets the difference in many scenarios. Customers see it more as an opportunity to get something new rather than some agent trying to make a sale/appointment.

Negative: The fares are quite high, but if managed correctly it brings nothing but profit!

Summary: Overall, it’s been a pretty good experience for me. I’m no longer on the team that utilizes Drift, but it was really helpful while I was on that team. Great online chat management.

Positive: I really enjoy using Drift. And it’s great for managing chat functions across multiple teams and in different time zones.

Negative: Getting signed in was initially a little bit of a challenge, but once I was able to get on it was fairly user-friendly.